Black Suit/Low Risk EP Guard

Concierge Security Officer

As a Concierge Security Officer, you are the first impression of the property and a key part of the resident experience. This is a desk-based, hospitality-forward security role that blends white-glove service with access control, CCTV monitoring, and building policy enforcement.

You will greet residents and guests, manage visitor access, support tours and deliveries, maintain a polished lobby environment, and complete routine checks (including floors and amenity areas). The ideal candidate is reliable, professional, tech-comfortable, and communicates clearly—someone who understands that appearance, presence, and consistency matter.

Key responsibilities include:

• Providing a warm, polished, professional greeting to residents, guests, vendors, and tours.
• Serving as the front desk point of contact while maintaining a calm, security-minded presence.
• Managing access control procedures: verifying visitors, confirming authorization, and following sign-in protocols.
• Supporting key/FOB accountability processes (example: collecting ID and contact details when required to prevent FOB loss).
• Monitoring CCTV cameras and communicating clearly to onsite team members as needed.
• Maintaining accurate daily logs and documentation (visitor logs, incident notes, shift handoff notes).
• Conducting routine checks of the property as assigned (example: floor checks, ensuring pool/amenity areas close on time, and addressing resident compliance respectfully).
• Escalating concerns, incidents, or policy issues promptly through the proper chain of command.
• Maintaining an orderly, discreet, upscale lobby environment aligned with luxury service expectations.
• Upholding confidentiality and professionalism when handling resident matters.

Minimum qualifications include:

• 1+ year experience in a concierge, front desk, hospitality, or customer-facing role or a security role with strong customer service responsibilities.
• Strong verbal communication (clear, professional tone; able to greet confidently and de-escalate respectfully).
• Reliable attendance and punctuality—this role requires consistent coverage.
• Comfortable using technology: basic computer/tablet use and ability to learn CCTV/access systems.
• Ability to follow SOPs and post orders with consistency and attention to detail.
• Ability to sit and stand periodically and perform light walking checks around the property.

Preferred qualifications include:

• Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.
• Familiarity with visitor management systems, access control procedures, and professional reporting/log writing.
• Prior CCTV monitoring experience.

Professional appearance standards (Concierge Environment):

• Professional, business-appropriate appearance at all times.
• No facial tattoos; facial piercings must be minimal and professional (site-specific guidance will be provided).
• Natural makeup tones; nails must be neat and not excessively long; no loud/fluorescent colors.
• (Final standards may vary slightly by site; the property sets the tone and we align.)

Schedule:

1st, 2nd, and/or 3rd shift (site needs vary) Weekend availability may be required depending on coverage.

Pay: $19–$22/hour (based on experience and site assignment)

Why Hawque Protection Group:

HPG delivers hospitality-driven security—professional, calm, and client-focused. Our Concierge Division is designed for properties that require elevated presence, consistent service, and strong communication.

Equal Opportunity Statement:

Hawque Protection Group is an Equal Opportunity Employer. We evaluate all applicants based on qualifications, experience, and role fit.

Concierge Security Officer

As a Concierge Security Officer, you are the first impression of the property and a key part of the resident experience. This is a desk-based, hospitality-forward security role that blends white-glove service with access control, CCTV monitoring, and building policy enforcement.

You will greet residents and guests, manage visitor access, support tours and deliveries, maintain a polished lobby environment, and complete routine checks (including floors and amenity areas). The ideal candidate is reliable, professional, tech-comfortable, and communicates clearly—someone who understands that appearance, presence, and consistency matter.

Key responsibilities include:

• Providing a warm, polished, professional greeting to residents, guests, vendors, and tours.
• Serving as the front desk point of contact while maintaining a calm, security-minded presence.
• Managing access control procedures: verifying visitors, confirming authorization, and following sign-in protocols.
• Supporting key/FOB accountability processes (example: collecting ID and contact details when required to prevent FOB loss).
• Monitoring CCTV cameras and communicating clearly to onsite team members as needed.
• Maintaining accurate daily logs and documentation (visitor logs, incident notes, shift handoff notes).
• Conducting routine checks of the property as assigned (example: floor checks, ensuring pool/amenity areas close on time, and addressing resident compliance respectfully).
• Escalating concerns, incidents, or policy issues promptly through the proper chain of command.
• Maintaining an orderly, discreet, upscale lobby environment aligned with luxury service expectations.
• Upholding confidentiality and professionalism when handling resident matters.

Minimum qualifications include:

• 1+ year experience in a concierge, front desk, hospitality, or customer-facing role or a security role with strong customer service responsibilities.
• Strong verbal communication (clear, professional tone; able to greet confidently and de-escalate respectfully).
• Reliable attendance and punctuality—this role requires consistent coverage.
• Comfortable using technology: basic computer/tablet use and ability to learn CCTV/access systems.
• Ability to follow SOPs and post orders with consistency and attention to detail.
• Ability to sit and stand periodically and perform light walking checks around the property.

Preferred qualifications include:

• Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.
• Familiarity with visitor management systems, access control procedures, and professional reporting/log writing.
• Prior CCTV monitoring experience.

Professional appearance standards (Concierge Environment):

• Professional, business-appropriate appearance at all times.
• No facial tattoos; facial piercings must be minimal and professional (site-specific guidance will be provided).
• Natural makeup tones; nails must be neat and not excessively long; no loud/fluorescent colors.
• (Final standards may vary slightly by site; the property sets the tone and we align.)

Schedule:

1st, 2nd, and/or 3rd shift (site needs vary) Weekend availability may be required depending on coverage.

Pay: $19–$22/hour (based on experience and site assignment)

Why Hawque Protection Group:

HPG delivers hospitality-driven security—professional, calm, and client-focused. Our Concierge Division is designed for properties that require elevated presence, consistent service, and strong communication.

Equal Opportunity Statement:

Hawque Protection Group is an Equal Opportunity Employer. We evaluate all applicants based on qualifications, experience, and role fit.

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