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Summary
Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors. Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. Direct passengers through Customs, Immigration, and Quarantine. Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software. Oversee all customer services issues related to wheelchair bound customers. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift / carry / p...Wheelchair, Agent, Customer Service, Airline, Passenger -
Job Description
Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors. Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. Direct passengers through Customs, Immigration, and Quarantine. Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software. Oversee all customer services issues related to wheelchair bound customers. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift / carry / p...Wheelchair, Agent, Customer Service, Airline, Passenger -
ABOUT THE COMPANY
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