Security Dispatcher

Security Dispatcher

Delta Security Services is seeking a reliable and professional Security Dispatcher to join our team in Phoenix, AZ. The dispatcher is responsible for coordinating security personnel, monitoring ongoing incidents, maintaining communication with field staff, and ensuring calls for service are handled efficiently and professionally.

Responsibilities:

• Receive and prioritize emergency and non-emergency calls from customers, employees, supervisors, and the public
• Gather and accurately document information received by telephone, email, and two-way radio communication
• Dispatch appropriate personnel and resources to incidents or service requests, including notifying supervisors, police, or fire departments when necessary
• Monitor and track the status of ongoing incidents and officer activity
• Coordinate communication between field personnel, supervisors, customers, and other agencies
• Provide clear and concise instructions to officers and callers when needed
• Maintain accurate logs, reports, and documentation of calls and actions taken
• Follow established procedures and protocols for handling incidents and emergencies
• Monitor GPS tracking, officer check-ins, and patrol activity throughout the shift

Qualifications:

• Previous dispatch, security, customer service, or emergency communications experience preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure situations
• Strong problem-solving and decision-making abilities
• Proficient with computer systems, dispatch software, email, and two-way radio communication
• Experience with report writing and documentation preferred
• Knowledge of conflict management and de-escalation techniques preferred
• Must possess a valid Arizona Guard Card

Job Type: Full-time

Benefits: Employee discount, paid time off, professional development assistance

Shift Availability: Day Shift Preferred

Ability to Commute: Phoenix, AZ 85021 (Required)

Work Location: In person

Security Dispatcher

Delta Security Services is seeking a reliable and professional Security Dispatcher to join our team in Phoenix, AZ. The dispatcher is responsible for coordinating security personnel, monitoring ongoing incidents, maintaining communication with field staff, and ensuring calls for service are handled efficiently and professionally.

Responsibilities:

• Receive and prioritize emergency and non-emergency calls from customers, employees, supervisors, and the public
• Gather and accurately document information received by telephone, email, and two-way radio communication
• Dispatch appropriate personnel and resources to incidents or service requests, including notifying supervisors, police, or fire departments when necessary
• Monitor and track the status of ongoing incidents and officer activity
• Coordinate communication between field personnel, supervisors, customers, and other agencies
• Provide clear and concise instructions to officers and callers when needed
• Maintain accurate logs, reports, and documentation of calls and actions taken
• Follow established procedures and protocols for handling incidents and emergencies
• Monitor GPS tracking, officer check-ins, and patrol activity throughout the shift

Qualifications:

• Previous dispatch, security, customer service, or emergency communications experience preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure situations
• Strong problem-solving and decision-making abilities
• Proficient with computer systems, dispatch software, email, and two-way radio communication
• Experience with report writing and documentation preferred
• Knowledge of conflict management and de-escalation techniques preferred
• Must possess a valid Arizona Guard Card

Job Type: Full-time

Benefits: Employee discount, paid time off, professional development assistance

Shift Availability: Day Shift Preferred

Ability to Commute: Phoenix, AZ 85021 (Required)

Work Location: In person

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