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Summary
The Department of Children and Families' Triage Team is part of the Enterprise Support Office. The Triage Team serves as a catalyst to ensure that client issues escalated to Headquarters are resolved on time and with excellence. The team strives to provide professional and accurate handling of all sensitive client issues with a high level of empathy and respect. This is a professional position requiring both a dedication to high-quality internal and external customer service and knowledge of health and human services systems. This position provides Headquarters-level responses to client issues by using a model of empathy, respect, and care. This position will defuse hostile situations and identify conflict resolutions. In accordance with statute, administrative rules, and operating procedures, the incumbent will use analytical and customer service skills to assess and resolve client issues while providing clear and respectful communication to the client. Duties for this position includ...Operations, Consultant, Government, Customer Service, Operation, Manufacturing, Computer -
Job Description
The Department of Children and Families' Triage Team is part of the Enterprise Support Office. The Triage Team serves as a catalyst to ensure that client issues escalated to Headquarters are resolved on time and with excellence. The team strives to provide professional and accurate handling of all sensitive client issues with a high level of empathy and respect. This is a professional position requiring both a dedication to high-quality internal and external customer service and knowledge of health and human services systems. This position provides Headquarters-level responses to client issues by using a model of empathy, respect, and care. This position will defuse hostile situations and identify conflict resolutions. In accordance with statute, administrative rules, and operating procedures, the incumbent will use analytical and customer service skills to assess and resolve client issues while providing clear and respectful communication to the client. Duties for this position includ...Operations, Consultant, Government, Customer Service, Operation, Manufacturing, Computer -
ABOUT THE COMPANY
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