IAD Airline Passenger Assist

ABM
Washington, DC 20022 United States  View Map
Posted: Jun 07, 2026
  • Full Time
  • Aviation or Harbor
  • Summary

    Overview

    We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

    Job Title: Wheelchair Agent

    Pay Rate: $17.13 per hour, paid weekly.

    Location: Dulles International Airport

    Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

    Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members ( Flyer - Frontline.pdf)

    A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

    Responsibilities

    • Follow safety precautions at all times while transporting passengers

    • Positive interpersonal interaction with passengers

    • Comply with all client and/or site security requirements and processes

    • Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds

    • Assist passengers with baggage retrieval and transport, if necessary

    • Coordinate assignments with dispatchers and gate Agents, if necessary

    • Complete thorough Incident Reports

    Qualifications

    Required:

    • Must be 18 years of age or older

    • No high school diploma, GED or college degree required

    • No experience required and on the job training provided

    Preferred:

    • One (1) year of customer service experience preferred

    REQNUMBER: 154447

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

  • Job Description

    Overview

    We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

    Job Title: Wheelchair Agent

    Pay Rate: $17.13 per hour, paid weekly.

    Location: Dulles International Airport

    Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

    Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members ( Flyer - Frontline.pdf)

    A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

    Responsibilities

    • Follow safety precautions at all times while transporting passengers

    • Positive interpersonal interaction with passengers

    • Comply with all client and/or site security requirements and processes

    • Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds

    • Assist passengers with baggage retrieval and transport, if necessary

    • Coordinate assignments with dispatchers and gate Agents, if necessary

    • Complete thorough Incident Reports

    Qualifications

    Required:

    • Must be 18 years of age or older

    • No high school diploma, GED or college degree required

    • No experience required and on the job training provided

    Preferred:

    • One (1) year of customer service experience preferred

    REQNUMBER: 154447

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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    Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

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