Customer Service Representative

Public Works Department - Residential Refuse Division
Location: 5300 Municipal Ave
Pay: $18.37-$28.01 per hour
Schedule: Monday-Friday 6:30a.m.-3:00p.m.
Application Deadline: June 10, 2026


Responsibilities

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What you'll do

• Greet and direct the public and internal staff to appropriate resources within the Public Works Department or throughout the organization to ensure timely and accurate assistance
• Respond to information requests and resolve routine complaints to support positive customer experiences
• Monitor and respond to incoming calls, 311 emails, and online inquiries for the Public Works Department to ensure no request goes unanswered
• Work with independence and judgment in accordance with city and departmental policies and regulations to handle service requests appropriately
• Respond promptly to reports transmitted to Public Works in real time based on the coding selected in the My KCMO system to support efficient service delivery
• Update the assigned Public Works division, provide input through the My KCMO portal, share updates with the reporter, and close cases once a resolution is provided by the department

What success looks like

• Customer inquiries and service requests are responded to promptly and accurately
• Reports submitted through My KCMO are routed correctly and updated in real time
• Communication between residents and Public Works divisions is clear, professional, and consistent
• Routine complaints are resolved efficiently and in line with city policy
• Cases are documented thoroughly and closed appropriately once resolved

What you get

• Stable, full-time city employment with a predictable schedule
• Training on city systems, customer service standards, and Public Works operations
• Opportunities to build transferable skills in customer service, problem-solving, and municipal operations
• City benefits package including paid time off, holidays, and retirement options
• A role with clear expectations and meaningful daily impact on city services

Why this role matters
This position ensures residents and city staff receive timely information and support, helping Public Works respond quickly and effectively to community needs. Your work directly improves service delivery, trust, and communication between the city and the public.


Qualifications

REQUIRES

• High school graduation or GED and one (1) year of public or private sector experience in customer service work OR
• An equivalent combination of education and experience
• Ability to pass a background check as prescribed by the City

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

• 816-513-1903

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