Dispatcher (IAH)

Description

FLSA: Non-exempt
Reports to: Shift Supervisor / Operations Manager
Status: Safety-Sensitive (all facility roles)

Summary

FINE Airport Parking was built on the FINE Experience-safe, seamless, and first-class service from arrival to return. As a Dispatcher, you directly shape that experience, coordinating shuttle, valet, and curb operations to keep the guest journey smooth, timely, and efficient. You anticipate and resolve operational challenges, manage team flow, and ensure guests receive a seamless experience at every touchpoint.

Essential Functions

• Monitor radio and GPS systems; communicate concisely and professionally with field teams.
• Verbally communicate clearly and concisely over the radio and in person to direct shuttle coverage, relay ETAs, and issue safety instructions while following professional radio standards, with or without reasonable accommodation.
  • The primary operating language on shift is English.
• Stage shuttles, direct loops, and balance coverage across zones; adjust shift rotations as operational needs change.
• Track ETAs, service intervals, incidents, and special requests; escalate disruptions to supervision as needed.
• Coordinate lobby and curb coverage with CERs and Valets to ensure smooth guest flow.
• Maintain accurate logs, boards, and screens; keep dispatch workstation, radios, headsets, and displays operational.
• Use dispatch systems and basic office applications with attention to detail and accuracy.
• Provide occasional on-the-ground support at the curb, assisting with guest interactions or luggage as required.

*Perform other job-related duties of a similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business needs.

Minimum Qualifications

• Strong multi-tasking, prioritization, and situational awareness skills.
• Clear verbal communication and professional radio etiquette.
• Systems literacy with dispatch tools and basic office applications.
• Reliable attendance and punctuality.

Preferred Qualifications

• Dispatching, transportation, or operations control experience.

Our Culture

We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift.

Benefits

• Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.
• Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.
• Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.
• Paid Time Off (PTO): PTO accrues based on your hours worked.
  • 0-12 Months Tenure: Up to 40 hours PTO annually.
  • 13+ Months Tenure: Up to 80 hours PTO annually.
• 401(k): Company match up to 4% after a 6-month waiting period.
• Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.

Requirements

Safety-Sensitive Requirements

• Maintain a valid driver's license and meet company/insurer insurability criteria, annual MVR review.
• Lift and carry up to 50 lbs. solo and negotiate three steps while carrying.
• Comply with FINE's substance-free policy.
• Perform essential functions with or without reasonable accommodation.

*Any driving requires 2 consecutive years licensed. Shuttle duty (if assigned) requires age 23+ per insurer.

Physical & Environmental Demands

• Primarily station-based with periodic standing, walking, and reaching.
• Frequent radio and computer use.
• Occasional indoor and outdoor exposure when assisting at the curb.
• Use of personal protective equipment (PPE) as required.

Description

FLSA: Non-exempt
Reports to: Shift Supervisor / Operations Manager
Status: Safety-Sensitive (all facility roles)

Summary

FINE Airport Parking was built on the FINE Experience-safe, seamless, and first-class service from arrival to return. As a Dispatcher, you directly shape that experience, coordinating shuttle, valet, and curb operations to keep the guest journey smooth, timely, and efficient. You anticipate and resolve operational challenges, manage team flow, and ensure guests receive a seamless experience at every touchpoint.

Essential Functions

• Monitor radio and GPS systems; communicate concisely and professionally with field teams.
• Verbally communicate clearly and concisely over the radio and in person to direct shuttle coverage, relay ETAs, and issue safety instructions while following professional radio standards, with or without reasonable accommodation.
  • The primary operating language on shift is English.
• Stage shuttles, direct loops, and balance coverage across zones; adjust shift rotations as operational needs change.
• Track ETAs, service intervals, incidents, and special requests; escalate disruptions to supervision as needed.
• Coordinate lobby and curb coverage with CERs and Valets to ensure smooth guest flow.
• Maintain accurate logs, boards, and screens; keep dispatch workstation, radios, headsets, and displays operational.
• Use dispatch systems and basic office applications with attention to detail and accuracy.
• Provide occasional on-the-ground support at the curb, assisting with guest interactions or luggage as required.

*Perform other job-related duties of a similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business needs.

Minimum Qualifications

• Strong multi-tasking, prioritization, and situational awareness skills.
• Clear verbal communication and professional radio etiquette.
• Systems literacy with dispatch tools and basic office applications.
• Reliable attendance and punctuality.

Preferred Qualifications

• Dispatching, transportation, or operations control experience.

Our Culture

We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift.

Benefits

• Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.
• Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.
• Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.
• Paid Time Off (PTO): PTO accrues based on your hours worked.
  • 0-12 Months Tenure: Up to 40 hours PTO annually.
  • 13+ Months Tenure: Up to 80 hours PTO annually.
• 401(k): Company match up to 4% after a 6-month waiting period.
• Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.

Requirements

Safety-Sensitive Requirements

• Maintain a valid driver's license and meet company/insurer insurability criteria, annual MVR review.
• Lift and carry up to 50 lbs. solo and negotiate three steps while carrying.
• Comply with FINE's substance-free policy.
• Perform essential functions with or without reasonable accommodation.

*Any driving requires 2 consecutive years licensed. Shuttle duty (if assigned) requires age 23+ per insurer.

Physical & Environmental Demands

• Primarily station-based with periodic standing, walking, and reaching.
• Frequent radio and computer use.
• Occasional indoor and outdoor exposure when assisting at the curb.
• Use of personal protective equipment (PPE) as required.

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