Field Expert II - Marine

About the Voith GroupThe Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family‑owned companies in Europe.Voith Turbo is hiring for:Field Expert II - MarineRemote, USAReasons you'll love working here:Flexibility with Work/Life BalanceCompetitive Compensation and Benefits Package401K with generous company matchClimate‑Neutral Footprint WorldwideTuition reimbursementCandidates for this position should be located within an hour of a major International Airport.Summary:The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.Responsibilities:Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine products, including but not limited to Voith Schneider Propeller, Inline thruster, linear jets.Perform dock trial and sea trials upon completion of work.Execute and lead task with great level of Safety standards.Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use.Act as the project manager of the entire job in order to secure the service timeline.Provide customer support to operators via in person, phone and/or email.Work as part of product group team to achieve/exceed service objectives.Provide documented service analysis and reports on both preventative maintenance and failure situations.Provide service support for direct sales force.Complete special projects as assigned by the Service Manager.Some international travel outside of North America.Promote after‑sales business, as upgrades, maintenance programsQualifications:Significant marine mechanical power transmission experienceShipboard or Maritime experienceAbility to assume supervisory role of mechanical projects and direct assistance.Strong organizational skills to prioritize multiple tasks.Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.Ability to build and maintain successful working relationships with customers.24/7 days per week availabilityConfident decision makerUSCG - United States Coast Guard License preferredAbility to read and understand technical manuals and drawings.Two year college/technical school degreeAt least five years of experience working in the Marine Industry.Instructor/trainer experience.Fully fluent in English with very good communication skill. Knowledge of Spanish is an assetGood knowledge of MS-OfficeThis job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position. Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.#J-18808-Ljbffr

About the Voith GroupThe Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family‑owned companies in Europe.Voith Turbo is hiring for:Field Expert II - MarineRemote, USAReasons you'll love working here:Flexibility with Work/Life BalanceCompetitive Compensation and Benefits Package401K with generous company matchClimate‑Neutral Footprint WorldwideTuition reimbursementCandidates for this position should be located within an hour of a major International Airport.Summary:The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.Responsibilities:Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine products, including but not limited to Voith Schneider Propeller, Inline thruster, linear jets.Perform dock trial and sea trials upon completion of work.Execute and lead task with great level of Safety standards.Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use.Act as the project manager of the entire job in order to secure the service timeline.Provide customer support to operators via in person, phone and/or email.Work as part of product group team to achieve/exceed service objectives.Provide documented service analysis and reports on both preventative maintenance and failure situations.Provide service support for direct sales force.Complete special projects as assigned by the Service Manager.Some international travel outside of North America.Promote after‑sales business, as upgrades, maintenance programsQualifications:Significant marine mechanical power transmission experienceShipboard or Maritime experienceAbility to assume supervisory role of mechanical projects and direct assistance.Strong organizational skills to prioritize multiple tasks.Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.Ability to build and maintain successful working relationships with customers.24/7 days per week availabilityConfident decision makerUSCG - United States Coast Guard License preferredAbility to read and understand technical manuals and drawings.Two year college/technical school degreeAt least five years of experience working in the Marine Industry.Instructor/trainer experience.Fully fluent in English with very good communication skill. Knowledge of Spanish is an assetGood knowledge of MS-OfficeThis job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position. Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.#J-18808-Ljbffr

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