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Summary
Schedule and dispatch residential plumbing and HVAC service calls efficiently and effectively. Monitor technician locations and job progress in real time using Service. Titan. Communicate with customers to confirm appointments, provide ETA updates, and address scheduling concerns. Adjust schedules dynamically to accommodate urgent service requests, delays, cancellations, and emergency situations. Ensure technicians are dispatched with the correct job information, tools, and materials. Prioritize calls based on urgency, technician skillset, and geographic location. Support the service team with work order entry, documentation, and follow-up communication. Review, process, and close completed service tickets accurately within Service. Titan. Collaborate with office staff and management to improve workflow efficiency and customer satisfaction. Monitor and respond to emails consistently throughout the business day. Pull permits when required for scheduled work. Follow up on calls in waitin...Dispatcher, Residential, Dispatch, Customer Service, Monitor Technician, Construction, Driver -
Job Description
Schedule and dispatch residential plumbing and HVAC service calls efficiently and effectively. Monitor technician locations and job progress in real time using Service. Titan. Communicate with customers to confirm appointments, provide ETA updates, and address scheduling concerns. Adjust schedules dynamically to accommodate urgent service requests, delays, cancellations, and emergency situations. Ensure technicians are dispatched with the correct job information, tools, and materials. Prioritize calls based on urgency, technician skillset, and geographic location. Support the service team with work order entry, documentation, and follow-up communication. Review, process, and close completed service tickets accurately within Service. Titan. Collaborate with office staff and management to improve workflow efficiency and customer satisfaction. Monitor and respond to emails consistently throughout the business day. Pull permits when required for scheduled work. Follow up on calls in waitin...Dispatcher, Residential, Dispatch, Customer Service, Monitor Technician, Construction, Driver -
ABOUT THE COMPANY
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