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Summary
The Dispatcher is responsible for assisting in maintaining the safe, reliable, and on-time performance of Chester County Community Transit. This position is responsible for dispatching drivers to cover prepared schedules and mitigate absenteeism according to procedures and guidelines and coordinating with maintenance in assigning vehicles. The individual in this position communicates with drivers using all available technologies. They respond and resolve issues such as driver questions and issues, passenger requests and incidents, vehicle breakdowns and accidents, emergencies, and route deviations. Dispatchers communicate as necessary with management and staff, and completes reporting logs, consumer reports, and operational record keeping. Essential Duties Monitors daily operations and provides support and direction to paratransit drivers. Supports customer service goals by giving feedback on critical areas such as bid runs, consumer inquiries / reports, and operator evaluations. M...Dispatcher, Dispatch, Operations, Monitoring, Transportation, Driver -
Job Description
The Dispatcher is responsible for assisting in maintaining the safe, reliable, and on-time performance of Chester County Community Transit. This position is responsible for dispatching drivers to cover prepared schedules and mitigate absenteeism according to procedures and guidelines and coordinating with maintenance in assigning vehicles. The individual in this position communicates with drivers using all available technologies. They respond and resolve issues such as driver questions and issues, passenger requests and incidents, vehicle breakdowns and accidents, emergencies, and route deviations. Dispatchers communicate as necessary with management and staff, and completes reporting logs, consumer reports, and operational record keeping. Essential Duties Monitors daily operations and provides support and direction to paratransit drivers. Supports customer service goals by giving feedback on critical areas such as bid runs, consumer inquiries / reports, and operator evaluations. M...Dispatcher, Dispatch, Operations, Monitoring, Transportation, Driver -
ABOUT THE COMPANY
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