Care Coordination Supervisor

Description

Under general direction, this role supervises the Help Me Grow Centralized Access Point Child Development Care Coordinators to ensure provision of service to community members in an accessible, coordinated, and family-centered approach; assigns caseloads and monitors cases in progress; approves case closures; ensures program performance targets are met; and performs related duties as assigned.

• Plans, assigns case load, reviews, and supervises the work of Help Me Grow (HMG) child development care coordination staff in the Pediatric Care Coordination department; trains staff in program protocols and procedures, evaluates employee performance, and supports hiring, training, performance management, and staff development.
• Oversees the HMG incoming referral process, ensures staff accurately and consistently code and notate entries into the database to support billing; provides quality control and maintains data integrity.
• Monitors program activities and team performance; identifies opportunities for improving service delivery and procedures; provides recommendations concerning progress changes; reviews program data with appropriate management staff; implements improvements to enhance efficiency and service quality; maximizes effectiveness and ensures alignment with department’s mission.
• Participates in the development and implementation of goals, objectives, work plans, policies and priorities for the department; recommends within department policy, appropriate service, and staffing levels; recommends and administers policies and procedures.
• Identifies barriers to outreach efforts and client and/or provider concerns related to barriers in access to care; reports issues with program implementation to program management
• Participates in collaborative program and data system planning; assists with the development of protocols and procedures to ensure quality in service delivery

Qualifications

Minimum Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be:

Three years of increasingly responsible experience in family support services, case management, Help Me Grow, or similar community-based programs, and equivalent to an associate degree with major coursework in social services, early childhood development, or closely related field.

Bilingual English/Spanish is preferred but not required.

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Local Alameda County community resources available to families.
• Motivational interviewing and counseling skills, and techniques.
• Engagement strategies for effective community outreach (families and providers).
• Strategies for effective problem solving and identification of systems issues.
• General knowledge of program planning and program monitoring/quality assurance methodologies.
• Research methods and techniques.
• Principles and procedures of record keeping technical report writing and preparation of correspondence.
• Techniques for providing high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.
• Strong understanding of CalAIM, Community Health Worker (CHW) Benefit, Medi-Cal managed care operations, and experience developing operational workflows.
• Knowledge of Enhanced Care Management (ECM) and Help Me Grow
• Knowledge of early childhood delivery systems, pediatric preventive care and social determinants of health.
• Knowledge in serving families accessing and navigating health care, developmental and behavioral services.
• Modern equipment and communication tools used for work functions and program, project and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Ability to use data for program monitoring, quality improvement, and reporting.
• Ensure the maintenance and retention of complex records, files, reports, and other documents.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Prepare clear and concise reports, correspondence, documentation, and other written materials.
• Excellent communication, facilitation, and partnership-building skills.
• Ability to guide teams through change in a fast environment; leadership, problem-solving and adaptability skills
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Please note:

• This position is designated as full remote, but employees come to the office to attend meetings and as requested.
• All First 5 employees must live and work in California.
• The salary range for this position is $85,000 to $123,000 and as an independent government agency, the posted salary is the set salary range for this position. We cannot offer salaries above this posted range.
• We conduct reference and background checks for all potential employees.

About First 5 Alameda County

First 5 Alameda County believes every child in Alameda County should have optimal health, development, and well-being to reach their greatest potential. Through innovative programs and policy advocacy, we help provide children and their families access to resources that support their first five years of development.

Join our mission-driven team that in partnership with the community, supports a county-wide continuous prevention and early intervention system that promotes optimal health and development, narrows disparities, and improves peak years of child development.

First 5 Alameda County Benefits

We offer a comprehensive benefits package with health care options to meet the diverse needs of our employees and their families. These benefits include but are not limited to Medical, Dental, & Vision Coverage, $1,500 credit per year to spend on benefits, Health and Dependent Care Flexible Spending Accounts (FSAs), Employer Paid & Voluntary Life & AD&D Insurance, Long-Term Disability Insurance, Retirement Plans including the ACERA Pension Plan, Commuter Benefits, Employee Assistance Plan and more.

We also offer paid vacation, paid time off and sick time. We have 17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.

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• First 5 Alameda County

• 510.227.6900

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