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Job Description
CAREER DESCRIPTION
OC Outreach & Engagement Manager
(Business Services Manager)
SALARY INFORMATION
Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications,
subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Business Services Manager positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will be open for a minimum of five (5) business days and will close on
Tuesday May 19, 2026 at 11:59pm (PST).
OFFICE OF CARE COORDINATION
The Office of Care Coordination is a division of the County Executive Office and ensures the County of Orange’s efforts to address homelessness are coordinated, comprehensive and compassionate by providing leadership, facilitating care for vulnerable populations, and supporting the integration of services in key service delivery areas. It is the goal of the Office of Care Coordination to prevent homelessness for any household at risk and to provide community resources and stable housing for anyone currently experiencing homelessness. Click here for more information on the Office of Care Coordination. Click here for more information on the County of Orange.
THE OPPORTUNITY
The OC Outreach & Engagement Manager for the Office of Care Coordination will be an experienced dynamic leader that will oversee the OC Outreach & Engagement team, with the goal of increasing operational efficiency in how people experiencing unsheltered homelessness are engaged, assessed and built a rapport to successful transition into available resources and engage with the Homeless Response System. The OC Outreach & Engagement Manager will be essential in the promotion and integration of services and programs throughout the community to address unsheltered homeless conditions, homelessness from the first point of engagement on the streets, connecting individuals to emergency shelters and helping to facilitate placements into permanent housing. This position reports directly to the Director of Programs.
The responsibilities of the OC Outreach & Engagement Manager will include, but are not limited to, the following:- Managing operations and technical aspects of the OC Outreach & Engagement (OC O&E) including service delivery, safety, program evaluation, quality improvement practices, and strategic planning to address unsheltered homelessness.
- Coordination and operational alignment with shelter programs and the Regional Care Coordination Services Contracts to improve service delivery.
- Working collaboratively with County departments and community-based organizations, key stakeholders, city leadership and ensure participation of the Care Plus Program and utilization of the System of Care Data Integration System.
- Maintaining and updating policies and procedures in alignment with evidence-based practices.
- Leading performance evaluations, staff development, and training initiatives to enhance service delivery.
- Coordinating with County departments, cities, law enforcement, nonprofits, and individuals with lived experience to ensure effective service delivery and advance the goals and objectives of the Office of Care Coordination.
- Implementing components of the countywide strategic plan to address unsheltered homelessness.
- Acting as liaison and building strong partnerships with County officials, departments, community organizations, and the public.
- Making policy recommendations and business decisions using sound judgement and risk management.
- Staying informed of political developments and collaborating with government, business, and community stakeholders to meet emerging challenges.
- Presenting information to public officials, commissions, and stakeholders at meetings and hearings.
- Traveling throughout Orange County and attending evening/weekend meetings as needed, along with performing related duties as assigned.
- Conducting street outreach to support and coach Outreach & Engagement staff.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will possess a Bachelor’s degree in Public Administration, Public Health Administration, Public Health Policy, Social Work, Human Services, Health or Behavioral Health related field along with at least two (2) years of experience in homeless services. Strong knowledge of evidence-based practices, street outreach operations, and a deep understanding of the Homeless Response System and the System of Care are essential.
A Master's degree is preferred, but not required, in one or more of the following areas: Public Administration, Social Work, Public Health, Human Services, Health or Behavioral Health related field.
The ideal candidate will have extensive experience in the following competencies:
Technical Knowledge | Technical Experience- Experience with Homeless Management Information System (HMIS): information technology system used to collect client-level data and data on the provision of street outreach services to homeless individuals and the performance and outcomes of programs
- Direct service coordination and performance evaluation of programs
- Ability to improve access to services and resources by improving community outreach
- Management and implementation of Point in Time Count, particularly in supporting the counting of people experiencing unsheltered homelessness on a single night
- Utilizing a variety of resources and gathering information to identify areas of improvements and recommend quality improvements
Leadership Skills- Working collaboratively and establishing rapport with staff at all levels within the team, other department managers, and people outside the organization
- Developing innovative and effective solutions for complex issues
- Selecting, training, leading and motivating high performance and results oriented teams
- Building and maintaining positive forward focused customer-oriented work environments
- Foster team atmosphere and reward collaboration
Communication Skills- Must have excellent interpersonal skills and the ability to collaborate effectively with a wide range of stakeholders, including the County Executive Office, Board of Supervisors, Commission to Address Homelessness, County departments, cities, non-profits, advocates, residents, and community groups
- Communicating effectively on sensitive issues, demonstrating excellent judgment and diplomacy, which leads to successful outcomes
- Identify approaches to working with internal partners, the community, and other stakeholders
- Experience creating complex reports, spreadsheets and other required documents that demonstrate the impact and outcomes of programs
- Providing persuasive, confidence-inducing and well-organized oral and verbal presentations
LICENSE REQUIREMENT
Possession of a California Class C Driver License is Required.
MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualification for the Business Services Manager classification as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS
Click here f or additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Joanna Xue at joanna.xue@ceo.oc.gov or (714) 834-7338.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information. - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 5/19/2026 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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