Deputy Treasurer - Customer Service

ESSENTIAL FUNCTIONS

Under close supervision, provides customer service on behalf of the Lewis County Treasurer’s; performs a variety of service and support functions related to departmental operations.

ESSENTIAL FUNCTIONS:
The following duties are the fundamental, crucial job duties performed by this position. This is not a comprehensive list of all tasks that may be assigned. Incumbent may be required to perform other duties as assigned and appropriate for the position.

• Assists customers at the public counter and by telephone; responds to public inquiries regarding departmental programs, services, policies, processes, and procedures.
• Calculates applicable taxes and fees and processes property transfers, mobile home movement permits, and/or Forest Patrol refunds.
• Conducts research in relation to tax information, special assessments, and property tax refunds.
• Calculates, bills, and collects taxes for short plats, long plats, and boundary line surveys.
• Prepares and sends out property tax billing, utility billing, special assessments, and refunds.
• Collects, receipts, reconciles, and deposits payments for taxes, fees, and other revenue items.
• Receipts revenues deposited by County offices, departments and junior taxing and assessment districts.
• Prepares and maintains forms, records, files, and/or other documentation.
• Other duties as assigned.

WORKING ENVIRONMENT / PHYSICAL DEMANDS

This work regularly requires sitting for extended periods of time, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching reaching with hands and arms, and lifting up to 25 pounds. Work is generally performed in a moderately noisy office setting (e.g. business office, light traffic), with no exposure to adverse environmental conditions.

REQUIRED QUALIFICATIONS

• High School Diploma; AND four (4) years’ customer service and/or general office experience OR Associate’s degree; AND two (2) years’ customer service and/or general office experience OR a combination of four years’ experience and/or education
• Must be bondable
• Fluent in reading, writing, and speaking the English language

PREFERRED:

• Clerical experience that includes working with Microsoft Office software
• Customer service experience that includes dealing with unhappy or difficult customers/clients
• Cash handling / accounting experience that includes working with specialized software

COMPETENCIES (Knowledge, Skills, Abilities, and Behaviors)

Knowledge of:

• Customer service principles, protocols, and standards.
• General office practices and equipment.
• Cash handling principles and practices.

Skills in:

• Standard and specialized accounting computer software applications.
• Coordinating and performing a variety of customer service functions.
• Responding to public inquiries and providing information regarding departmental services, programs, policies, and procedures.
• Processing permits, transfers, refunds, and/or other departmental transactions.
• Preparing and maintaining departmental records, files, and documentation.
• Establishing and maintaining effective working relationships with other staff, County departments, outside agencies, and the general public.
• Meeting deadlines and working through frequent interruptions and inquiries.

Ability to:

• Learn and follow County policies and procedures, and Washington State RCWs and WACs related to job assignments.
• Adapt to changing business needs, conditions, priorities and work responsibilities.
• Learn, retain, and recall new or changing information and processes.
• Communicate effectively verbally and in writing, considering the needs of the audience.
• Make timely, logical decisions, solve problems, and prioritize work appropriately.

Behaviors:

• Regular, reliable attendance with minimal unplanned absences.
• Accept personal responsibility for work, actions, and words

Please note: The Pay Grade for this non-represented, benefits-eligible position is 116. A hiring decision may be made at any time.

Lewis County is an equal opportunity employer that provides access, free from discrimination based on race, color, national origin, religion, age, sex, marital status, sexual orientation, military or veteran status, pregnancy, disability, genetic information or any other basis protected by law in employment or provisions of services.

Health Insurance: We offer comprehensive medical coverage-including vision-along with dental and basic life insurance for employees and their families. Multiple medical plan options are available, so you can choose the coverage that best fits your needs.

Retirement Plans: Secure your future with enrollment in one of Washington State's Department of Retirement Systems programs: PERS, PSERS, or LEOFF. Both you and the County contribute to your retirement, ensuring long-term financial stability.

Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.

Longevity: We recognize and reward your dedication with additional monthly compensation for continuous service milestones.

Deferred Compensation: Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.

Public Service Loan Forgiveness: If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Please visit our Employee Benefits webpage for details: 2026 Benefits

Accommodations for All Applicants: If you need accommodations during the selection process, we’re here to help! Contact our Human Resources Department at (360) 740-2737 or HR@lewiscountywa.gov .

Closing Date/Time: 5/10/2026 11:59 PM Pacific

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• Lewis County, WA

• 360-740-2737

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