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Job Description
CAREER DESCRIPTION
SENIOR TAX SERVICES TECHNICIAN
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Senior Tax Services Technician positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will be open for a minimum of five (5) business days and will remain open until Monday, May 4, 2026, at 11:59 P.M. (PST).
Qualified applicants are encouraged to apply immediately.
TREASURER-TAX COLLECTOR
The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, and investment of public funds. Our vision is to implement best business practices which maximize value, minimize costs, and provide timely, accurate and courteous services to our internal and external customers. To accomplish our mission and vision, we strive to invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $17.9 million with approximately 78 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System, managing over $19 billion and the banker for the community and school districts in Orange County.
Clickhere for more information on the Treasurer-Tax Collector.
Click here for more information on the County of Orange.
THE OPPORTUNITY
The Senior Tax Services Technician will provide customer service to customers at the public service counter, perform property tax collection services, provide property tax information to the public, and assist taxpayers with payment plans, penalty cancellations, tract/parcel map requests, and tax clearance certificates. The incumbent will manage and balance a daily cash drawer, acquire knowledge of general accounting processes and cash handling principles, and may act as a lead for employees in lower-level classifications.
Major duties and responsibilities of the Senior Tax Services Technician include, but are not limited to:- Balancing and reconciling a cash drawer on a daily basis
- Providing courteous, high-quality customer service by responding to public inquiries or making appropriate referrals
- Collecting property taxes
- Auditing and reconciling payments posted to the Property Tax System (PTS)
- Reconciling property tax accounts between banking and various information system reports
- Preparing bank deposits for TTC and other County agencies
- Compiling and recording property tax financial transactions
- Interacting with the public and stakeholders to explain policies and resolve issues related to property tax collection
- Exercising appropriate judgment in answering questions and releasing information; analyzing and projecting consequences of decisions and/or recommendations.
CORE COMPETENCIES
The ideal candidate will have extensive knowledge and experience in the following core competencies:
TECHNICAL KNOWLEDGE | TECHNICAL EXPERIENCE- Demonstrating thorough knowledge of operations, services, and activities related to property tax principles, practices, techniques, policies, and procedures; rules and regulations for processing and recording property tax financial transactions; and codes, forms, and laws governing property tax transactions.
- Knowledge of current tax methods, regulations and office procedures related to property taxes
- Understanding complex billing methods and regulations and explaining them to the public accurately and tactfully; locating, classifying, and interpreting a variety of complicated information for research purposes
- Responding to inquiries that involve searching tax records and providing clear explanations of regulations, policies, procedures, and legal requirements related to tax bills, tax liens, and credit issues
- Identifying errors or potential conflicts in tax bills or records and correcting or referring the errors to appropriate source
- Reviewing tax bills to determine amount due; provide information in valuation, accounting refunds, and exemption requirements
- Demonstrating solid experience using Microsoft Office (Outlook, Word, and Excel) and other software programs
CUSTOMER SERVICE- Maintaining effective relationships with internal customers and the public
- Understanding and anticipating customer needs and demonstrating a commitment to meeting those needs
- Providing the highest quality service to the public by addressing concerns in a timely, accurate, and professional manner
- Presenting a positive and professional demeanor when speaking with others
- Demonstrating the ability to analyze tax records, identify discrepancies and resolve issues efficiently
- Exercising strong critical-thinking skills to evaluate payment records and tax disputes
- Interpreting complex policies and procedures to provide accurate guidance
- Accurately applying regulations, policies and/or procedures to solve various challenges
- Applying sound judgment when addressing taxpayer concerns
MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Senior Tax Services Technician classification.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Written Exam | Multiple Choice (Weighted 100%)
A written test consisting of job-related questions will be administered. Candidates who pass this test will be referred to the next step. This is a standardized test and there are no study guides available.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in your application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Chisom Okafor at chisom.okafor@ceo.oc.gov or (714) 834-7312.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 5/4/2026 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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