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Job Description

◦ Plans, coordinates, monitors, leads and directs programs, services and facilities in specific and defined program areas.
◦ Plans and coordinates programs, services and facilities by analyzing demand and researching trends, demographics and needs of program participants; evaluates current programs and plans for future programs; prepares justification for recommended programs.
◦ Designs and implements customer feedback system to support city-wide customer service strategy; administers, tabulates, evaluates, and modifies programs, services and facilities to respond to customer satisfaction surveys.
◦ Prepares and monitors revenue and expense projections and budget reports for assigned program area(s).
◦ Ensures assigned building(s), facilities and equipment are operational and free of health and safety hazards; may open, close and secure facilities.
◦ Researches and makes recommendations on facility and building renovations.
◦ Supports marketing promotions and strategies, including preparation of brochures, flyers, posters, news releases, social media, and other marketing devices and promotional materials.
◦ Acts as liaison to special agreement groups, community organizations and Commissions, within assigned program area.
◦ Coordinates purchases and installations with appropriate City departments for approved equipment.
◦ Initiates and negotiates service contracts and rental agreements; administers contracts, including preparation of invoices and monitoring payment processes within level of authority.
◦ Participates in staff and professional meetings, organizations, committee workshops and conferences.
◦ Develops and prepares reports, correspondence and documentation.
◦ Assists the public in locating, selecting and/or developing appropriate recreation, arts and community services programs, services and facility resources.
◦ Schedules, trains, recruits and evaluates regular full time, regular part-time, and casual employees and volunteers for assigned program area; provides day-to-day direction within assigned program.
◦ Monitors and approves timecards.
◦ Makes recommendations for allocation of resources based on program and facility needs for personnel, equipment and materials; monitors equipment, materials and resources related to assigned program area.
◦ Keeps abreast of trends, issues, and the impact of local, state and federal legislation on programs, services and facilities and the impact to the community; attends professional workshops and conferences as resources allow.

◦ Recreation, arts and community services standards, practices and resources.
◦ Common recreational and social needs of various populations and age groups.
◦ Principles and practices of program, service and/or facility operations, including the methods and techniques of evaluation and budgeting.
◦ Basic mathematics.
◦ Office methods, procedures, software and equipment.
◦ Principles of customer service.
◦ Recreation, arts and community services program and facility issues and customer interests.
◦ Potential partnerships with local community service agencies.
◦ Practices of facility management and rental.
◦ Needs assessment and program evaluation practices and techniques.

◦ Plan, organize and implement recreation, arts and community services and facilities services programs in a specialized area.
◦ Operate a computer using word processing and business software and other office equipment.
◦ Determine and implement the appropriate course of action in emergency and/or stressful situations.
◦ Facilitate meetings, presentations and other activities in support of assigned programs.
◦ Creatively problem-solve.
◦ Understand and follow written and oral instructions.
◦ Communicate effectively, both orally and in writing.
◦ Establish, maintain and promote positive and effective working relationships with employees, other agencies and the public.
◦ Demonstrate initiative and exercise good judgment in the performance of duties.
◦ Develop and implement recreation, arts and community services programs, services and facilities that meet the needs of the community.
◦ Learn the operation, policy and procedures of the Library and Recreation Services Department.
◦ Work independently and as a team member; recognize and set priorities and meet deadlines.
◦ Observe safety principles, manage risk, and work in a safe manner.
◦ Develop and implement recreation, arts and community services programs, services and facilities.
◦ Recruit, train and coordinate the work of casual part-time and volunteer staff and program participants.
◦ Prepare a variety of complex documents and reports, press releases, and other written materials based on oral and written information.
◦ Learn policies and regulations related to assigned program.

◦ Work irregular hours or shifts, and on nights, weekends, or holidays when needed.

◦ Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record.

◦ Additional experience in one or more of the following specialty areas: Arts, Customer and Business Services, Special Populations, Seniors and Therapeutics, Sports and Aquatics, and/or Youth and Teen Services.
◦ Eligible for state and national certification in Therapeutic Recreation.
◦ Certification with California Board of Recreation Therapy Certification (CBRTC) and/or National Council for Therapeutic Recreation Certification (NCTRC).
◦ A Master's degree

◦ How to Apply for a City of Sunnyvale Job- YouTube (5:13)