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  • Senior Information & Assistance Specialist

    Stockton, California United States San Joaquin County, CA Part Time $22.57 - $27.44/hour Mar 13, 2025
    San Joaquin County Employer:

    San Joaquin County, CA

    San Joaquin County - Greatness Grows Here The County offers a unique opportunity to enjoy natural California beauty and nature, or music, arts and culture - from the waters of the Delta to the vast vineyards, San Joaquin County has it all. The region boasts some of the finest opportunities in the state for boating, fishing, camping, history-gathering, or just plain fun in the sun. For those times when a change of pace is desired, San Francisco, Lake Tahoe and Yosemite National Park are all within 90 minutes of San Joaquin County. San Joaquin County is one of the most agriculturally rich regions in California. Twenty-four thousand acres of farmland are dedicated to the production of asparagus. Wine grapes are also a leading crop in the county and wineries and vineyards have sprung up from Stockton to Lodi. Lodi was named Wine Enthusiasts Wine Region of the Year in 2015. The regional arts and culture scene offers treasures such as the Haggin Museum, San Joaquin County Historical Museum, and the Children's Museum of Stockton. The Stockton Symphony, San Joaquin County Ballet, Bob Hope Theater, and Stockton Civic Center are popular venues for entertainment. San Joaquin County also has a robust educational environment. The County’s 17 school districts provide families with a wide array of choices for their children's educational development. The University of the Pacific, California State University, Stanislaus - Stockton Center, Humphreys College and School of Law, National University and San Joaquin Delta Community College offer a variety of choices for advanced education. Homes and apartments are plentiful and the median home price in the San Joaquin County is affordable compared to other nearby areas. Convenient, comfortable housing is available in most sections of the County. New homes abound in both the south and north area; historic homes are found primarily in central Stockton and downtown Lodi. COUNTY EMPLOYMENT One of the richest benefits offered to County employees is the opportunity to be a public servant and provide essential services to the constituents of San Joaquin County. Employees are proud that their hard work makes a difference in the community and receive great satisfaction that there is a link between their service and the betterment of the quality of life in San Joaquin County. The County provides career employment opportunities in many areas including law enforcement, social services, health services and many more. The County employees over 6,000 full time employees and serves a population of over 700,000 residents. The County operates a jail, hospital, children’s shelter, and several regional parks. There are many opportunities for career progression within San Joaquin County in the fields of accounting, clerical support, dispatching, medical records, hospital patient registration, social services, eligibility work, social service case management, public safety, and many other areas. Visit our website to see classification descriptions of positions and to seek information about County departments. COMPENSATION and BENEFITS In addition to competitive base salary, most full time positions will also offer a generous benefit package. In addition to the base salary, the County offers: Health, Dental and Vision plan coverage 457 Deferred Compensation Plan with some positions being offered a County matching contribution A Defined Benefit retirement plan with reciprocity with many public sector retirement systems including CalPERS. 125 Flex Benefits Plan 12 days of sick leave annually with unlimited accumulation Vacation leave ranging from 10 days a year up to 23 days depending on length of service 10-14 paid holidays per year Other benefits and compensation may be provided depending on the position A robust Employee Engage & Development Program

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    Job Description

    Introduction

    This examination is being given to fill 1 (one) part-time vacancy in the Human Services Agency and to establish an eligible list to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline.

    Pre-Employment Background, and DOJ Live Scan : Potential new hires into this classification are required to successfully pass a DOJ Live Scan, and a pre-employment background investigation as a condition of employment. Final appointment cannot be made unless the eligible has successfully completed the DOJ Live Scan, and background process.

    Effective July 2025 - 3% Cost of Living Adjustment increase

    NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.

    TYPICAL DUTIES

    • Understands and interprets complex rules and regulations applicable to various Department programs and services such as IHSS, MSSP, Linkages, Weatherization, ECIP and Adult Protective Services; becomes familiar with a variety of community based services for the elderly and disabled and the criteria for participation; communicates such information to staff, clients and to the public in a clear and compassionate manner.
    • Responds to inquiries, in person or over the phone, regarding available Department of Aging and other services; interviews and assesses individuals to help them determine service needs and referral options; makes written or phone referrals to programs and services as appropriate; may refer individuals to agencies and services outside of the Department.
    • Within the parameters of Department policy, coordinates service delivery to individuals and promotes program development; follows-up with individuals as needed; serves as a resource person to Department staff.
    • Coordinates the compilation, organization and distribution of Department informational materials; seeks advertisers and sponsors for such materials in order to defray costs of production; assures that information is current and accurate; may analyze statistical data and prepare reports.
    • Coordinates and participates in Department outreach activities such as Senior Awareness Day; gives public presentations and educates the community regarding the existence of Department resources and services; works with community-based committees, boards and coalitions to address senior service needs; provides varied assistance to service agencies.
    • Under the direction of management staff, may select, schedule, train, direct, evaluate and discipline staff.


    MINIMUM QUALIFICATIONS

    License: Possession of a valid California Driver’s License.

    EITHER I

    Experience: Graduation from an accredited four year college or university with major coursework in social, behavioral or health sciences; public or business administration; or a related field.

    OR II

    Education: Completion of 60 semester units at an accredited college or university with major coursework in psychology, sociology, counseling, business administration, public administration, education or a related field.

    Experience: One year of responsible work directly performing/providing social services, public education/outreach, public assistance eligibility, vocational guidance, or similar services. Substitution: Additional-qualifying experience may substitute for the education on a year-for

    KNOWLEDGE

    General goals and purposes of public social service agencies; basic principles and methods of public administration; interviewing and social assessment techniques; basic concepts of human behavior, specifically as it relates to the elderly and disabled; principles and practices of public relations; basic mathematics, reporting and record-keeping techniques; basic language mechanics; general office procedures including computer operation; community resources and programs which can assist elderly and disabled people.

    ABILITY

    Understand and interpret complex social service program rules and regulations; elicit factual information from individuals in difficult circumstances of deprivation or emotional disturbance; assess overall needs and determine referral options; accurately gather, record and evaluate data; prepare a variety of informational materials, reports, forms, plans and agreements; work cooperatively with others; communicate effectively with persons from diverse social and cultural backgrounds.

    PHYSICAL/MENTAL REQUIREMENTS

    Mobility-Frequent operation of keyboards; sitting for extended periods; frequently stand and walk; occasional driving may be required; Lifting-Frequently 5 pounds or less; Vision-Normal overall vision; frequent reading and close-up work; normal hand-eye coordination; Dexterity-Normal dexterity with frequent writing and repetitive motion; Hearing/Talking-Frequent hearing and talking on the telephone and in person; Emotional/Psychological-Occasional exposure to grief; frequent public contact and decision making; frequent concentration required; Special Conditions-May require occasional overtime, weekend or evening work.

    San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

    Equal Opportunity Employer

    San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org).

    Accommodations for those covered by the Americans with Disabilities Act (ADA):

    San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

    BENEFITS

    Part-Time Employee Benefits: Part-time employees who meet the appropriate eligibility criteria may receive health insurance benefits and step increases.

    Selection Plan

    Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination. If a written examination is given, the top candidates may be referred to the hiring department for further selection.

    Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date.

    Physical Exam : Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.

    Pre-employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.

    Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when:
    • They are related to the Appointing Authority, or
    • The employment would result in one of them supervising the work of the other

    Department Heads may establish additional limitations on the hiring of relatives by departmental rule.

    Proof of Eligibility: If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.

    HOW TO APPLY

    Please be advised that Human Resources will only be accepting Online Application submittals for this recruitment. Paper application submittals will not be considered or accepted.

    Apply Online:

    www.sjgov.org/department/hr

    Office hours:
    Monday - Friday 8:00 am to 5:00 pm; excluding holidays.

    Phone: (209) 468-3370

    Job Line:

    For current employment opportunities please call our 24-hour job line at (209) 468-3377.

    When a final filing date is indicated, applications must be submitted online to the Human Resources Division before the submission deadline. Resumes and paper applications will not be accepted in lieu of an online application. (The County assumes no responsibility for online applications which are not received by the Human Resources Division).

    San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.

    Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo .


    Click on a link below to apply for this position:
    Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email, or apply for a job in person at the San Joaquin County Human Resources Division.

    Closing Date/Time: 3/24/2025 11:59:00 PM
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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