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  • 911 Operations Manager

    Rock Hill, South Carolina United States YORK COUNTY, SC Full Time See Position Description Nov 23, 2024
    York County Employer:

    YORK COUNTY, SC

    About York County York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. York County features everything from prominent parks and greenways to renowned hiking trail systems in the Kings Mountain National Military Park to Carowinds Amusement Park (one of the largest in the Southeast) – all with a cost of living that’s under the national average. 

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    Job Description

    About us

    York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success.

    Mission Statement- York County provides quality public services in an open, efficient, and responsive manner.

    Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed.
    About the Department: The Department of Public Safety Communications is the primary Public Safety Answering Point (PSAP) for York County. As the PSAP, we are staffed 24 hours a day to answer 9-1-1 emergency calls and dispatch police, fire or medical services to those we serve. We are fortunate to have state-of-the art equipment to provide our responders and those needing emergency assistance. The five divisions of Public Safety Communications work together to provide leadership, emergency information and communication technology as well as extensive training to our staff and public safety partners: Administration, Public Education, Technical Services, Operations (Communications), and Operations Support (Training, Quality Assurance, Accreditation). The Department of Public Safety Communication is nationally accredited through the Commission on Accreditation for Law Enforcement (CALEA).

    About our opportunity

    We are excited to hire a full-time, exempt 911 Operations Manager to join our team at York County Government! The purpose of this position is to plan, develop and manage the daily operations of the Public Safety Answering Point (PSAP) for York County and to ensure compliance with local, state and federal regulations and/or laws.

    There are two Operations Managers that work together and have overlapping duties such as managing the 9-1-1 Center employees, departmental training and maintaining standards of operation. They also assist each other in case of emergency or absences.

    Projected Hiring Range: $65,164.02 - $81,455.02 per hour. Salary is dependent on qualifications.

    Location: Black Street, Rock Hill, SC

    Work Schedule: Monday - Friday, 8:00 am -5:00 pm; hours may vary based on operational needs.

    Our Total Compensation Package:
    • Compensation - competitive market-rate pay, and negotiable based on qualifications.
    • Comprehensive State Medical Insurance, Dental and Vision Insurance
    • Life Insurance
    • Long-term disability
    • Deferred Compensation 401K Plans
    • Flexible Spending Accounts (FSA)
    • Public Loan Forgiveness Program (Student Loan Forgiveness Program)
    • 11 Paid Holidays + 3 Optional Holidays
    • Longevity Pay
    • SC State Retirement Plan Pension
    • Paid Vacation and Sick Time
    • Sick Bank
    • Critical Care and Cancer Insurance
    • Wellness Screenings
    • Employee Assistance Programs
    • Professional Development / Trainings / Conferences

    Duties and Responsibilities:
    • Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
    • Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
    • Manages project development of vendors.
    • Collaborates with Public Safety Communications staff, stakeholders and customers to assess needs and develop solutions to meet their requirements.
    • Assists in developing long range plans and budget.
    • Reviews technical materials and develops strategies for the implementation of new technology.
    • Procures equipment, uniforms, chairs, headsets, cleaning supplies and first aid supplies.
    • Prepares revenue and physical affairs reports.
    • Performs duties of Emergency Communications Shift Supervisor or Telecommunicator as required during shift shortages or during heavy call volume.
    • Promotes department services and procedures through public speaking engagements and contact with the news media
    • Serves as custodian of record with regards to all records, recordings and data for the department.
    • Manages, directs and supervises the Public Safety Communications training program to ensure all Public Safety Communications staff receive appropriate training, certifications, and recertifications to ensure compliance with local, state, and federal regulations and/or laws.
    • Manages, directs, and supervises the technology systems, including Computer Aided Dispatch (CAD) and 9-1-1 Telephone system/Customer Premise Equipment (CPE), to ensure availability and proper working order of the computers and computer systems/applications utilized in the Communications Center.
    • Develops and implements departmental policies and procedures, including policies related to 9-1-1, law enforcement, fire and EMS calls for service as required for Public Safety Communications. Perform annual review, revision, and approval of all departmental policies and procedures to ensure compliance with the Commission on Accreditation for Law Enforcement Agencies (CALEA), county, state and national standards.
    • Coordinates with other county offices concerning requests from the public in regard to audio and calls for service data, ensuring compliance with Federal, State and Local Freedom of Information laws.
    • Creates and runs specific CAD and 9-1-1 Telephone system reports to provide for management, fire services, EMS and other agencies as requested.
    • Ensures that staff adheres to all state and federal policies and procedures governing the NCIC system use to maintain system security and integrity. Serves as a Terminal Agency Coordinator (TAC) for the agency acting as NCIC liaison between Public Safety Communications, and state and federal agencies.
    • Coordinates the SC Law Enforcement Division, Nation Crime Information Center (NCIC) and other third-party software providers to ensure appropriate access for the department to ensure access for the department to the criminal databases hosted by the NCIC and SC Criminal Justice Information Systems. Ensures that trained and certified staff have access to this system; and ensure departmental compliance with all State and Federal NCIC/CJIS mandates.
    • Creates, approves and instructs training courses as needed.
    • Serves as part of the Management Team for Public Safety Communications performing general management duties.
    • Performs related work as assigned.


    About you

    Experience and Education:
    • Bachelor’s Degree in a related Public Safety field (police fire or medical), Communications, or comparable related degree.
    • Six (6) years of experience with emergency communication systems, 9-1-1 Center operations or an equivalent combination of education, training and experience.
    • Preferred NENA Emergency Number Professional Certification (ENP) and/or APCO Registered Public-Safety Leader Certification.

    Special Licenses and Certifications:
    • Valid driver’s license is required.
    • Association of Public Safety Communications Officials (APCO).
    • Public Safety Telecommunicator I.
    • APCO Law Enforcement Communications.
    • APCO Communications Center Supervisor.
    • APCO Communications Training Officer (CTO).
    • CPR and First Aid Certification.
    • NCIC Terminal Agency/Assistant Terminal Agency Coordinator (TAC/ATAC).
    • All of the NIMS Certifications 100, 200, 70, 800, 906, 907, and 5.A.
    • National Crime Information Center (NCIC) Certification.
    • NCIC Instructor Certification.
    • APCO Emergency Medical Dispatch (EMD) Certification.
    • EMD Instructor Certification.
    • APCO Fire Communications Certification.
    • APCO Fire Communications Instructor Certification.
    ** Operations Manager does not have to achieve all certifications. This is a co-manager position and job duties will be distributed.

    Applicants with equivalent experience and/or education may be considered.

    Physical Demands / Work Environment / Disclaimer

    Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
    • Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

    Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

    Standard Clauses: May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County.
    This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

    Full-time employees are allowed to participate in group medical, dental, vision, life and disability insurance programs offered by York County Government. If employees elect to secure dependent coverage, the employee should pay the additional costs for such coverage. All statements of insurance coverage are subject to the terms, conditions, restrictions and other eligibility requirements that are set forth in various insurance plan documents.

    Our full-time benefits through PEBA (South Carolina Retirement Systems and State Health Plan) include health insurance, prescription benefits, dental, vision, life insurance, MoneyPlus, Health Savings Accounts, retirement (Membership in the South Carolina Retirement System is mandatory for county employees), and deferred compensation.Making decisions about your insurance and retirement benefits can sometimes be complicated and difficult. The Navigating Your Benefits seriesprovides common-language explanations and can help you find your way in the world of your insurance and retirement benefits: Navigating Your Benefits | S.C. PEBA (sc.gov)

    Other full-time benefits include longevity allowance, annual leave, sick leave, holiday pay, Sick Leave Bank, wellness benefits, Employee Assistance Program, etc. Please contact Human Resources at Human.Resources@yorkcountygov.com if you would like more information.

    Longevity Allowance
    Full-time regular county employees, elected officials, appointed officials, and judges with ten or more years of full time continuous governmental service are eligible to receive a monthly longevity allowance in addition to their regular compensation. Continuous service transferred from employment with another county, municipality, state or a political entity created by the State may contribute toward eligibility for the longevity allowance. Longevity allowances are paid according to the following schedule.

    Longevity Allowance
    Years of Continuous ServiceMonthly Longevity Amount
    10-14 Years$20.00
    15-19 Years$25.00
    20-24 Years$30.00
    25-29 Years$35.00
    30-34 Years$40.00
    35-39 Years$45.00
    40+ Years$50.00

    Annual Leave
    Probationary and regular full-time county employees that work at least twenty (20) hours per week accrue annual leave with pay. Employees in their new hire six (6) month probationary period shall not be able to use annual leave until they become regular county employees. Employees who are separating from county service shall be paid for all accrued, unused annual leave up to 360 hours provided they give York County as the employer the proper notice as required. Employees in their six (6) month New Hire probationary period who are terminated or separated from employment shall not be paid for accrued annual leave. The maximum amount of annual leave carried into each calendar year is 360 hours.

    Earning Rate for Full-Time Employees
    Full-time employees with less than ten years of continuous service earn at the rate of eight hours of paid annual leave for each month of service during a twelve months period. Full-time employees with at least ten years, but less than twenty years of continuous service will earn at the rate of ten (10) hours of paid annual leave for each month of service during a twelve month period. Full-time employees with twenty or more years of service will earn at the rate of twelve (12) hours of paid annual leave for each month of service during a twelve (12) months period.

    Sick Leave
    Full-time county employees may be entitled to earn sick leave with pay. Employees may accrue up to 1,440 hours of sick leave. Upon termination of employment with the County, employees may not be reimbursed for any unused sick leave. When a paid holiday occurs while an employee is on sick leave with pay, the day may not be charged as sick leave.

    Earning Rate of Sick Leave
    Full time employees will earn eight hours of sick leave per month of service during a twelve month period.

    Paid Holiday’s
    The following days may be observed as paid holidays for York County Employees:
    January - December:3 Optional Holidays per Calendar Year
    January:New Year’s Day andMartin Luther King Day
    May:Memorial Day
    June:Juneteenth Day
    July:Independence Day
    September:Labor Day
    November:Veteran’s Day,Thanksgiving Day, andFriday after Thanksgiving
    December:Christmas Eve,Christmas Day

    Training:
    Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes.

    Closing Date/Time: 11/27/2024 5:00 PM Eastern
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