13 jobs found in phoenix

Position Overview About the Position Join a culture built on a commitment to excellence, integrity, and responsibility! As the GIS Web Developer, you will work with development teams, peers, and management to gather requirements based on technical and web application needs. We will count on you to create user flows, wireframes, prototypes, storyboards, mockups, and final designs while ensuring the technical feasibility of all GIS web designs. Bring your creativity and expertise to create beautiful, valid, and responsive design layouts and maintaining single-page applications. You will work with technical staff to learn and understand problems with software, present information and findings in reports and presentations, and visually communicate concepts to each level of the organization, including whiteboard drawings, sketches, wireframes, and digital presentations. About the Office of Enterprise Technology Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County Office of Enterprise Technology! We are a team that prides itself on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County! Position Qualifications We recognize your time is valuable, so please apply if you meet the following required qualifications. Education Bachelor's degree in Computer Science, Geographic Information Systems, Information Systems, or a related field Experience Two years of GIS web design and development experience with an emphasis in one of the following: Computer Science, Graphic, Interactive or Visual Design, Human-Computer Interaction, ArcGIS, or web app builder OR An equivalent combination of related experience may substitute for the required education on a year-for-year basis. Our Preferred Candidate has Five years of web design and development experience with an emphasis in one of the following: Computer Science, Frontend web programming, Backend web programming, Interactive or Visual Design, or user experience Two or more years of experience working in a professional development environment Two or more years of professional experience with HTML, CSS, and responsive design Two or more years of experience with JavaScript Two or more years of experience working with ArcGIS, geography, or other Esri-related topics Experience working with JavaScript frameworks such as Dojo, CSS, and HTML5 concepts Experience in Agile concepts, including Scrum Experience with native mobile application development in iOS or Android Essential Job Tasks The tasks listed are a representation and not an all-inclusive list of essential job tasks for this position. Delivers innovative and engaging user experiences written in JavaScript, CSS, and more Helps and advises in the selection of the most appropriate frameworks to use with the product Resolves user pain-points through great design Advises, collaborates with, and synthesizes feedback from architects and programmers Collaborates and communicates with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval Performs code reviews to suggest, encourage, and support coding best practices Researches and showcases knowledge in the industry's latest trends and technologies Working Conditions Requires frequent computer work and the ability to be thorough in completing work tasks and attention to detail. Requires occasional travel to and from job-related locations during a scheduled workday, subject to County policies regarding the use of private vehicles used on County business. Requires the ability to work after hours occasionally, on weekends, and holidays and participate in on-call and management support as needed. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances. Maricopa County is an EEO/ADA Reasonable Accommodation Employer. Closing Date/Time: 10/31/2021 11:59 PM Arizona

Position Overview About the Position The Senior Document Management Systems Engineer (DMSE) develops and implements the County's OnBase Enterprise Document Management System (EDMS) by partnering with internal customers to conceptualize new OnBase projects, recommending technical resources and strategies, and providing functional designs and requirements. The Senior Engineer empowers innovative ideas that have strategic impacts on Maricopa County. We embrace new ideas to integrate applications across the business while serving as an internal consultant, advocate, mentor, and change agent. The environment is challenging, but we balance the challenges with rewards, and are looking for clever and innovative people to join us. About the Office of Enterprise Technology Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County OET! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County. Position Qualifications We recognize your time is valuable, so please apply if you meet the following required qualifications. Education Bachelor's degree in Computer Science, Mathematics, Engineering, Business, Information Systems, or a related field Experience Three years of OnBase Application Development and Configuration experience. OR Experience may substitute for the post-secondary education requirements on a year for year basis. Our Preferred Candidate has Five years of direct development, configuration, and support experience for OnBase or related Enterprise Content Management or Document Management systems Experience within an Agile/Iterative development environment, Microsoft Azure DevOps, or Team Foundation Server (TFS) OnBase System Administration Certification and OnBase API Developer Certification OnBase Certified Workflow Admin and OnBase Certified Workview T-SQL, Powershell, C# and .Net, Webservices, Restful API, and Microsoft Certified Professional Essential Job Tasks The tasks listed are a representation and not an all-inclusive list of essential job tasks for this position. Designs, codes, and tests enhancements and defect-fixes to a large and complex on-prem OnBase Content Management System (CMS) Works directly with end-users at various county departments, other Office of Enterprise Technology (OET) teams, as well as third-party vendors to assess, resolve, document, and communicate support issues and requests Maintains and monitors issues and requests within ticket tracking systems Collaborates with user departments to assess, prioritize, and plan product enhancements and upgrades Establishes standards for application development processes and monitors to ensure compliance Evaluates application system efficiency and performance, makes recommendations, and plans for improvement Provides senior technical leadership to IT and the enterprise, including being conversant with the future direction of the project and systems, how that direction will impact the enterprise, and how future and current systems can be exploited for the benefit of the enterprise Defines the organizational structure of the project, defines work scope, authorizes work, makes final decisions on tradeoff studies, tasks changes within the statement of work, and interfaces with functional divisions to facilitate specific workstreams Provides reports to senior management Recognizes and identifies potential areas where existing policies and procedures require change or where new ones need to be developed Working Conditions Work is performed in an office environment and telecommuting. The job may require the individual to work some nights and weekends. The position requires the ability to be thorough in completing work tasks and attention to detail. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Maricopa County is an EEO/ADA Reasonable Accommodation Employer. Closing Date/Time: 10/27/2021 11:59 PM Arizona

Position Overview About the Position If you are all about leading teams with innovation and process improvements, consider joining our Customer Service Support team as an IT Support Team Lead! As the Support Team Lead, you will oversee the daily operations of the Customer Service Center (CSC). You'll provide proactive Tier 1 technical support in a service desk environment to deliver excellent customer service while also leading, mentoring, and providing oversight to team members. As the team lead, you will partner with OET divisions to deliver exceptional support to the customer through phone, email, and self-service. The IT Support Team Lead is a valuable advocate for the overall culture, vision, and values of Maricopa County. Apply now if you are ready for this challenge. About the Office of Enterprise Technology (OET) Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County OET. We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County. Position Qualifications We recognize your time is valuable, so please apply if you meet the following required qualifications. Education High School diploma or GED Experience Five years related work experience providing Tier 1 IT customer support for a wide variety of Tier 1 support activities, including password and account resets, remote and VPN access troubleshooting techniques OR An equivalent combination of post-secondary education and/or job-related experience may substitute for the required experience on a year-for-year basis. Our Preferred Candidate has An Associate's degree in Information Technology, Computer Information Systems, Business Administration, or related field Experience as a Team Lead within a help desk environment Experience in Endpoint Solutions Microsoft Professional certification Cisco Certified Network Associate (CCNA) certification A+ and/or Server+ certification ITIL Foundations or Lean IT certification Essential Job Tasks The tasks listed are a representation and not an all-inclusive list of essential job tasks for this position. Meets customer demands of the IT service desk by overseeing the day-to-day operations of the CSC, which includes prioritizing workloads and performing analytics Maintains a high level of communication with customers to support call follow-up and confirmation of resolution Manages service ticket queues and resolves daily support calls in a timely and professional manner which includes leadership, mentoring, and oversight of other IT Support team members in the completion of required tasks, utilization of available technology tools, ensuring accurate ticket documentation, training, and appropriate service desk coverage Identifies, researches, and resolves technical and procedural issues and assists in the creation and implementation of documentation, including procedure manuals for team members and customer self-service material and tools Assures compliance with SLAs Monitors team performance and reports on metrics Identifies potential service level problems before they occur through analytical reporting and trend analysis, then implements and communicates solutions Assists in collecting statistical data for analysis pertaining to the CSC and operations teams' performance to improve operations Acts in a backup managerial capacity in the absence of IT CSC Manager Handles escalated technical issues, clearly communicates to Tier 2 engineers, and uses those opportunities to mitigate any knowledge gaps Provides a feedback loop to wider staff and customers on resolved and in progress problems and incidents Reviews and sends enterprise-wide communications when there is scheduled maintenance or a major unplanned incident Runs major incident management, ensuring stakeholders are notified, and collaborating with level two engineers to identify workarounds and plan testing Monitors and helps transform the customer satisfaction program to bring about a better customer experience, analyzing customer satisfaction scores, increasing survey return rates, initiating customer callbacks, and mitigating dissatisfactions Working Conditions Work is performed in a technical helpdesk office environment. May be subject to bending, reaching, kneeling, stooping, and lifting up to 15 pounds (i.e., moving laptops, boxes of telephones, headsets, and placing items in to/from equipment cabinets. The position requires a 24/7 on-call rotation schedule to perform functions that occur during non-business hours and weekends. Work schedule may also require non-business hours and weekend work to support a variety of customer service needs. Working in other locations within Maricopa County may be required. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances. Maricopa County is an EEO/ADA Reasonable Accommodation Employer. Closing Date/Time: 11/1/2021 11:59 PM Arizona

Position Overview About the Position As our Enterprise Architect, you'll provide high-level systems engineering, architecture, design, and support within the data center for an organization that supports 15,000 users in a complex IT infrastructure. You will be aligning IT strategy to develop standards that direct the selection, development, implementation, and use of Information Technology within the enterprise. The technology environment includes Microsoft, HP, Dell, VMware, Brocade, IronPort, and Linux. In this role you will be a senior-level influencer, completing substantial projects by interfacing with internal technical professionals, third-party service providers, and appropriate County departments. About the Office of Enterprise Technology Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County Office of Enterprise Technology (OET)! We are a team that prides itself on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County! Position Qualifications Education Bachelor's degree in Computer Science, Networks Administration, Information Technology, or related field Experience Seven years related technical data center work experience which includes managing a multi-domain and forest Microsoft Active Directory that supports at least 10,000 users engineering, designing, and architecting enterprise solutions with multiple vendors, applications, and systems serving as the technical liaison between leaders in the business community and an information technology department OR An equivalent combination of post-secondary education and job-related experience may substitute for the minimum requirements on a year-for-year basis. Our Preferred Candidate has Experience architecting and supporting Office 365 Experience in identity and access management utilizing Okta VMware Certified Associate or VMware Certified Professional Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) in Business Applications and/or Cloud Platform and Infrastructure TOGAF - The Open Group Architectural Framework Okta - Okta Certified Administrator Identity and Access Management Certification such as IDPro or CIAM Essential Job Tasks The tasks listed are a representation and not an all-inclusive list of essential job tasks for this position. Integrates enterprise and departmental systems within the County and defines enterprise portfolio roadmaps that meet specific business needs Performs enterprise-level architecture, design, and support services in a complex IT environment Ensures the security, quality, and operations of enterprise systems Provides options in the determination and implementation of architectural solutions Performs enterprise system architecture requirements such as design, documentation, analysis, planning, and integration throughout the platform's lifecycle Conducts and/or actively participates in a significant number of meetings to plan, organize and strategize data center architecture Works across the County, determining the needs of a range of business units through requirements gathering, gap analysis, and business capability studies Creates or updates applicable written standard operating procedures, operational processes, management reports, architecture recommendations, and project materials in a well-written format that is clear and concise Interfaces with appropriate individuals, including contractors, vendors, and customers both within and external to the IT department, to coordinate support, installations, and maintenance of enterprise systems Working Conditions Work is primarily in a general office and data center environment. The position requires the ability and willingness to work rotating shifts, weekends, overtime, and holidays with rotating days off. This position requires travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding the use of private vehicles used on County business. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Maricopa County is an EEO/ADA Reasonable Accommodation Employer. Closing Date/Time: 10/28/2021 11:59 PM Arizona

EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Develops Valley Metro’s long-range plans and leads the high capacity transit Capital planning program. This includes direction and supervision of management staff and consultants. Ensures strong coordination between planning, design, construction and community relations for all projects. Participates in the preparation of the annual Capital Planning budget and Five-Year Capital Program, including preparation of work priorities, staffing plans, and project schedules and budgets. Directs development and completion of high capacity transit studies and ensure they adhere to scope, schedule, budget and quality commitments. Oversees preparation of environmental documents, mitigation plans and environmental monitoring for capital projects. Oversees community relations activities, including public outreach and coordination with key stakeholders, in support of rail and other high capacity transit investment initiatives. In coordination with local jurisdictions, leads Valley Metro business assistance program during project construction phase. Directs transit fleet planning, travel forecasting, sustainability and climate action initiatives, environmental justice (Title VI) activities, Transit Oriented Development support to member cities and transit research. Ensures compliance with federal, state, and local laws, regulations, codes, and/or standards in all work products of the department. Regularly communicates and reports project status and issues with the Division Director and Valley Metro leadership. Leads coordination of the Capital planning program and projects with Valley Metro Divisions to ensure that divisional expectations and requirements are considered on each project. Principal liaison with Valley Metro member jurisdictions regarding Capital studies in their communities and primary advocate for regional transit initiatives with the Maricopa Council of Governments, the regional Metropolitan Planning Organization (MPO). Contributes significantly to Valley Metro’s innovative technology and sustainability goals, including autonomous vehicles, fleet electrification, and climate action plan. Principal point of contact with the Federal Transit Administration regarding high capacity transit planning. Leads all grant preparation, readiness activities, and submittals. Presents Capital planning program items to the Board of Directors, city councils and other policy boards / groups. Develops Capital planning program organizational structure/staffing requirements, and hires, supervises and trains staff and consultants in areas of planning and capital project development. Supervises staff in prioritizing and assigning work; conducting performance evaluations; providing staff training; ensures employees follow policies and procedures; maintains a healthy and safe working environment; and makes hiring, termination, and disciplinary recommendations. Performs other duties of similar nature and level as assigned. Knowledge and Skills: Knowledge of: Management principles and practices. Leadership principles. Business management. Public relations principles and practices. Transit operations. Labor contracts and employment laws and regulations. Environmental laws and regulations. Transportation infrastructure. Autonomous, connected and other vehicle innovations. Strategic planning principles. Budgeting principles and practices. Politics governing multi-jurisdictional transit systems. Methods, practices and procedures involved in management of a public transit system; Local, regional, state, federal agencies, groups and organizations involved in transit planning and development. Laws, codes, regulations, and legal requirements related to public transportation. Fiscal management and internal controls. Skill in: Using computers and related software applications. Strong oral and written communication. Supervising and evaluating employees. Prioritizing and assigning work. Developing and implementing strategic plans. Planning, organizing, coordinating, and providing overall executive direction and leadership for a transit agency. Delegating responsibility and authority to management staff. Representing the Authority to legislators, civic groups, regulatory agencies and others in the community. Representing the department. Monitoring and overseeing the Authority's budget process for major rail projects. Analyzing and solving problems. Managing and executing multiple tasks; Analyzing processes and making recommendations for improvement. Mediating conflict Conducting negotiations. Developing effective work plans, goals and objectives. Preparing and delivering oral presentations. Communicating in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction. PHYSICAL DEMANDS / WORK ENVIRONMENT Physical Demands: Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, driving, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Valley Metro complies with ADA / EEOC requirements with respect to reasonable accommodations for people with disabilities.   Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Supervises the Marketing Department staff to include prioritizing and assigning work, conducting performance evaluations, ensuring staff are trained, and making hiring and termination recommendations. Develops marketing strategies that align with the agency and region's goals; maximizes budget resources and creates customer awareness and loyalty. Maintains the Valley Metro Identity and Graphics Standards; ensures maintenance of brand equity in all communications and drives strategy across the agency and within division. Employs all aspects of the marketing mix to create comprehensive, effective advertising campaigns promotional of the agency and its services; stays current with marketing and industry best practices and trends. Manages the advertising agency of record to support the Valley Metro marketing effort specific to agency/Board initiatives and helping to secure ongoing support for public transportation. Directs and manages various vendors, such as market research firms, public relations and advertising firms, design studios, and video production companies. Serves as a creative resource for internal and external clients, including member cities; generating trust with member city staffs to be relied upon to provide high-quality products in a timely, cost-effective manner. Administers and manages the marketing budget; makes recommendations and forecasts for future funds needed for campaigns, resources and/or equipment; be innovative in the way projects are delivered; be inclusive to seek feedback from fellow team members and member city staffs. Serves member agencies in a creative consulting capacity and should provide an increasing amount of support to regional marketing pieces and signage on behalf of member cities; ultimately to create a more consistent look and feel among all pieces observed by the transit customer. Prepares and presents written and oral reports to Board/management committees, Valley Metro leadership, key stakeholder and community groups, and, as needed, the general public. Conducts consumer research to understand current and future customer needs to help drive marketing strategy. Performs other duties of similar nature and level as assigned. Knowledge and Skills: Knowledge of: Advanced marketing concepts, practices and procedures; Management principles; Intermediate to advanced knowledge of project management and graphics software; Applicable local, state, and federal laws and regulations; Public relations principles; Program supervision and coordination principles; Analytical methods and techniques; Budget and expense tracking; Project management principles and techniques; Goal setting and change management techniques; Social and political issues influencing transportation programs. Skill in: Strong verbal, written and presentation skills; Developing and implementing marketing programs and activities, with an emphasis in digital; Supervising, training, and motivating assigned employees and contractors; Prioritizing and assigning work; Conducting and effectively utilizing research; Planning, implementing, and supervising program components; Identifying emerging trends, needs, and services; Assessing the consequences and outcomes of program initiatives; Preparing reports, business correspondence, and collateral materials; Coordinating and executing multiple tasks; Developing, implementing, and applying policies and procedures; Interpersonal skills to establish and maintain effective working relationships within the organization and with member cities; Communicate effectively with all levels of staff, public, customers, board members and media. PHYSICAL DEMANDS / WORK ENVIRONMENT Physical Demands: Positions in this class typically require: talking, hearing, and seeing. Incumbents may be subjected to travel. Work Environment: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Assists with the overall marketing strategy, planning, and communications for the agency and its services; developing regional awareness and increasing customer retention; Oversees and coordinates marketing projects within the department, which includes: maintaining timelines; maximizing budget, internal and external resources; communicating with stakeholders; proofing creative materials; printing collateral and posting web content; prioritizing and organizing work; updating information; ensure compliance with applicable departmental goals; Develops and maintains working relationships with internal Valley Metro clients and staff from all Valley Metro member cities; sets up or participates at meetings as needed; develops content for marketing projects; oversees review process with stakeholders; evaluates, discusses and incorporates feedback for projects; Prepares, updates and revises a wide variety of marketing materials, communications plans, reports and/or other related information; Participates in developing, implementing, and maintaining program policies and procedures; Assists and guides various vendors, such as market research firms, public relations and advertising firms, design studios, and video production companies; Forecasts and maintains service, supply, and/or equipment needs; researches and prepares scopes of work, requests for proposals or quotes, requests for bid, service agreements, and/or other print or production related information; Serves as a liaison and conduit of information for internal departments, public agencies, external organizations, the general public, stakeholders, and/or other interested parties; Participates in a variety of meetings, working groups, committees, promotional events, and/or other related groups and activities; Participates in planning, coordinating, and overseeing special events and activities in assigned area of responsibility; Performs other duties of similar nature and level as assigned. Knowledge of: Applicable marketing principles and practices; Project management principles; Possesses editing and proofreading skills, including AP Style writing; Recordkeeping principles (master files, print ready files, web ready files); Traditional and digital media forms (PR, radio, print, TV, online, social media, web etc.); Client and customer service principles Event coordination principles; Contract management principles and practices. Skill in: Develop strategies, scopes of work and other key documents for internal/external use; Managing projects; Prioritizing and assigning work; Speaking in public; Writing, editing and proofing a variety of materials; Establishing and maintaining effective and cooperative relationships with internal staff, community organizations and other public agencies; Analyzing and interpreting applicable laws, rules, and regulations; Conducting research; Solving problems; Responding to changing situations and needs; Facilitating meetings and training sessions; Developing goals and measurable objectives; Working and collaborating with creative staff; Using a computer and related software applications, proficient with Microsoft Office; social media platforms, project management software, Adobe Creative Suite; Participating in the evaluation, analysis, and resolution of marketing/communications challenges; Handling multiple tasks simultaneously; Planning, organizing and coordinating activities; Communicating in order to interact with co-workers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction. PHYSICAL DEMANDS / WORK ENVIRONMENT Physical Demands: Positions in this class typically require: reaching, standing, walking, driving, fingering, grasping, talking, hearing, and seeing. Work Environment: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. This individual will serve as the lead for community relations activities on assigned light rail or high-capacity transit projects in development. Manage day-to-day community relations content, activities, and collateral at project-wide level. Supervise, coach and mentor community relations staff on assigned project(s). Navigate technical processes and ensure community relations is integrated and represented. Builds tailored public involvement plans and strategies that create positive engagement with all sectors of a community and successfully navigate the unique culture and politics of a project area. Serves as a liaison with internal departments, public agencies, external organizations, and/or other interested parties for Valley Metro's Community Relations Department. Establishes and maintains positive working relationships with stakeholders, local government staff and private sector partners. Ensures documentation is maintained thoroughly and regularly as a priority activity. Develops and/or supervises the execution of project-wide collateral and presentations including: •Creating presentations/ handouts; •Designing boards, survey instruments; •Obtaining relevant photos/other sample graphics; •Creating and maintain graphics libraries; •Generating recurring reporting and managing metrics Supports agency-wide volunteer and community outreach activities, including participation in events, bus and rail operations support and other initiatives including night and weekend work on occasions. Performs other duties of similar nature and level as assigned. SKILLS & KNOWLEDGE Knowledge of: Public information and communication principles and practices. Proper English, spelling, punctuation, grammar, speech and diction. Relationships between public agencies and the community. Community outreach techniques. Project management principles. Event coordination principles. Stakeholder management systems and reporting. Technical knowledge of construction. Applicable federal, state, and local laws, codes, rules, and regulations. Skills in: Relating to a diverse set of stakeholders. Establishing and maintaining effective and cooperative relationships with community organizations and other public agencies. Planning, developing and conducting effective public awareness strategies and campaigns. Preparing and disseminating information that provides information to the public. Preparing and delivering oral presentations. Writing, editing and proofing a variety of materials including fact sheets, project updates and other materials. Coordinating activities among multiple departments and agencies. Developing public involvement and community outreach programs. Facilitating meetings. Using computers and related software applications, including stakeholder database. Communicating in order to interact with co-workers, supervisor(s) and the general public at a level conducive to exchanging information, influencing productive discussion and receiving helpful work direction and buy-in. Managing and tracking multiple activities. Leadership, organization and attention to detail. Positive customer service, working in a team environment and whatever-it-takes attitude. PHYSICAL DEMANDS / WORK ENVIRONMENT Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, driving, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Valley Metro complies with ADA/EEOC requirements with respect to reasonable accommodations for people with disabilities. Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, extreme temperatures, inadequate lighting, intense noises, and travel. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.   Duties Knowledge & Skills Implements and monitors occupational health and safety program activities including facility inspections, accident investigations and emergency planning; monitors program compliance with mandated laws, rules, and regulations. Provides technical safety information and compliance requirements to management staff, employees, and contractors. Provides safety support and oversight of Valley Metro's facilities, operating divisions, construction sites, contractors, equipment, and safety devices. Conducts proactive inspections and graded audits to identify risks, and drive accountability by assigning corrective action plans and tracking timely closure  Assists with safety oversight of Valley Metro departments, contractors, and construction projects. May represent the agency in internal and external safety meetings and committees to provide comprehensive technical advice. Maintains records and ensures accuracy of all accident/injury reports  Conducts research and monitors safety regulations to develop departmental safety policies and procedures and ensures their implementation. Responds to safety related events and provides emergency response on a 24-hour on-call basis. Acts as liaison and works collaboratively with field operations in implementing and monitoring activities related to the agency’s Safety Management System (SMS).  Supports Valley Metro’s SMS program by collecting and analyzing data to identify trends and areas of risk. Assists with accident/incident investigations involving the public, contractors, and employees which involve Valley Metro personnel and/or property, determines the cause and provides solutions and reports as required to regulatory agencies. Assists with the preparation of internal and external reporting requirements; maintains records and develops reports on new or ongoing programs and program effectiveness; prepares statistical reports as required.   Knowledge of: Rail transit system safety  Applicable OSHA regulations Current occupational safety and industrial hygiene standards Principles and practices of accident investigation 49 CFR Part 40 – Drug & Alcohol testing Program  49 CFR Part 673 – Public Transportation Safety Plan, and principles of SMS Proper use of safety equipment and current trends in personal protective equipment Current techniques and methods used in the hazard analysis process including job hazard analysis Working knowledge of OSHA regulations and requirements Fire/life safety principles Principles and practices of construction safety Regulatory and administrative reporting and record keeping    Skill in: Developing and implementing safety program plans and procedures, conducting investigations, analyzing data, and identifying and recommending corrective action. Using discretion and judgment with operational issues and problems Using a personal computer and applicable software applications (Microsoft Office) Reading and interpreting technical information and contracts Maintaining confidentiality and safeguarding sensitive material Conducting oral presentations, relaying technical information in understandable terms Demonstrates ability to work effectively in a diverse work environment  Ability to work independently and collaboratively with others and other departments Performs other duties of similar nature and level as assigned PHYSICAL DEMANDS / WORK ENVIRONMENT Positions in this class typically require climbing, balancing, stooping, kneeling, crouching, reaching, standing, feeling, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. Incumbents may be subjected to moving mechanical parts, electrical currents, fumes, odors, dusts, oils, extreme temperatures, and travel. Work may require extended hours or call back in emergency situations. Night and weekend work on occasion.

EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Plans, develops, implements, administers and modifies a comprehensive Agency Safety Plan in conjunction with a Safety Management System (SMS) to ensure compliance with applicable laws, codes, regulations, and guidelines. Prepares and administers the program's budget; and coordinates activities and the preparation of funding applications, audits, reports and other documentation required for receiving federal and state funding. Oversees the development and implementation of safety training on topics requiring bus-transit safety subject matter expertise. Conducts or provides for safety training up to and including, CPR/AED, emergency evacuation plans, and safety programs for new employees. Oversees the coordination of safety activities for Valley Metro Bus Operations, Van Pool, and Paratransit. Manages and responds to safety related events and provides emergency response on a 24-hour on-call basis. Develops, implements, and improves programs, plans, policies, procedures, and strategies for preventing injuries and accidents. Serves as liaison with Valley Metro member agencies, Director SSQA, and other federal, state and local agencies. Acts as liaison and works collaboratively with bus operations in implementing SMS and performs safety audits, inspections, and investigations to ensure best practices are utilized. Monitors legislative and other developments that effect the bus safety program; evaluates alternatives and develops and recommends policy, staffing and procedural changes to meet defined needs; modifies program plans and associated documents as required; ensures that all changes are distributed to the proper authorities, contractors and staff. Oversees all aspects of Valley Metro's Non-Rail Agency Safety Plan and Safety Management System (SMS) elements in such diverse areas as workplace occupational safety; identifies workplace hazards at facilities and provides corrective action alternatives that comply with federal and state required Safety, Health and Environmental programs. Investigates safety and health complaints submitted by management, employees, committee members, and the public and/or regulatory agencies; concurrent accident investigations, supplemental reporting and risk analysis assessment; evaluates concerns and alternatives, resolves complaints and makes recommendations to senior management for corrective action. Serves as liaison with federal, state, and local emergency and police/fire services personnel on issues of safety and compliance with the system operating procedures. Maintains accurate records and files related to the program. Reviews safety related procurements and vehicle procurements. Reviews plans for new construction and modification to existing structures. Provides leadership, vision, and guidance for Valley Metro Safety programs. Conducts scheduled and unscheduled inspections of Valley Metro and contractor work sites, facilities and locations to ensure staff and contractor compliance with program standards, contract requirements, and applicable laws, codes, regulations and guidelines. Observes work in progress, documentation and equipment performance to ensure processes and procedures are followed and remain effective. Documents deficiencies, non-compliance and violations of federal, state or local regulations and codes; makes recommendations for corrective actions and monitors the situation and/or issue until final resolution. Works with the Rail Safety Manager, Security Manager and Bus Safety Coordinator to analyze threats and vulnerabilities of Valley Metro owned and leased facilities, including the transit system and its assets; notifies management and applicable stake holders of risks; provides recommendations to management for mitigating risks; and develops and implements plans, processes and/or procedures as required. Confers with and coordinates activities with rail staff, security staff, contractor staff, and public agencies to establish and implement an emergency action plan that complies with federal requirements and meets the need of state and local emergency operations center during a crisis situation. Supervises the Bus Safety Coordinator and provides safety oversight of the fixed-route transportation contractor(s).   Maintains and analyzes performance metrics; conducts analytical studies; develops and reviews reports of findings, alternatives and recommendations.     Participates in/on a variety of meetings, professional organizations, committees, and other related groups. Manages the development and implementation of departmental goals, objectives, policies, and priorities; establishes appropriate services, staffing levels, and resource allocations Performs other related duties as assigned.   Knowledge of: 49 CFR Part 673 – Public Transportation Safety Plan, and principles of SMS Emergency Preparedness 49 CFR Part 40 – Drug & Alcohol testing Programs General knowledge of transit operations, facilities, vehicles, rules and procedures desired Principles and practices of technical writing Administrative principles and practices, including goal setting, program development, implementation and evaluation Working knowledge of OSHA regulations and requirements Budget development and administration Federal security, safety and environmental regulations and standards National Fire Protection Association (NFPA) Codes & Standards Computer applications related to the work   Skill in: Administering a complex and critical safety program; experience in a public transit setting is required. Eliminating safety hazards through the management of a systematic approach incorporating promotion of safe work practices. Prioritizing and assigning work Training others in policies and procedures related to the work Interpreting, applying and explaining complex federal, state and local laws related to the areas of responsibility Managing projects Preparing clear and concise reports, correspondence, plans, policies, procedures and other written materials. Exhibit enlightened leadership principles and effective employee direction Incorporate innovative business practices and have excellent verbal and written communication skills. PHYSICAL DEMANDS / WORK ENVIRONMENT Incumbents may be subjected to travel Considerable field work required with exposure to varied climate conditions  Subject to normal garage/shop hazards such as noise, dust, grease, moving vehicles, etc.

EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.   Manages and coordinates, through contractors and subordinate personnel, activities of the Bus Operations & Maintenance Department to obtain optimum use of equipment, facilities, and personnel. Coordinates operational and maintenance activities with other agency departments and agencies as needed.   Administers contractual service agreements; ensures conformance with terms and conditions of contract; meets with representatives of contract agencies to clarify terms of contract and resolves disputes; sets goals and monitors performance objectives; and oversees the assessment of liquidated damages and prepares communications directing corrective action. Develops, implements, and manages programs, policies, and procedures by setting annual goals and standards, measuring, and reporting monthly progress; reviews existing department policies and procedures, and develops needed plans and procedures for continuous improvements and efficiencies.   Maintains effective internal and external coordination and communications with Valley Metro member agencies, and consultants/contractors and other operators and providers of public transportation in the Phoenix metropolitan area.   Supervises personnel by developing the operations and maintenance team, overseeing training and daily functioning, conducting performance evaluations, organizing, and prioritizing work, directing, and empowering subordinate staff, and effectively communicating the goals and objectives of the unit.   Participates in various audit activities with outside agency representatives, represents the agency, as assigned, in various committees and meetings related to bus operations/maintenance.   Provides leadership and direction to the Bus Operations and maintenance staff and is responsible for the efficient and effective transportation operations. This includes responsibility for the continuity and operation of the department.   Responsible for budget preparation, forecasting and monitoring of annual budget for fixed route service operations and capital projects, solicits and evaluates bids/proposals; monitors and forecasts expenditures for additional funds needed for staffing, equipment, material, and supplies.   Establishes, evaluates, and ensures sustained excellence in operational performance through clearly defined objectives and metrics, regular monitoring of indicators and continuous involvement of staff.    Ensures regulatory compliance with federal, state, and local regulations and laws. Keeps current with proposed and new regulations impacting operations. Manages the development of fixed route operating plans consistent with Valley Metro's commitment to provide safe, efficient and effective high quality services.   Coordinates bus bridges with rail operations for general and special event operations.   Participates in contract negotiations, audits or federal grant regulatory compliance and third party contracts and in development of cost allocation plans.   Represents Valley Metro at meetings with representatives of member cities, government agencies, professional business and community organizations and the general public; prepares and delivers informational presentations to various groups ranging from the Valley Metro Boards of Directors, transit associations and community groups. May attend meetings with other transit agencies on transit operation.   Performs other similar and related duties as assigned. Knowledge and Skills: Knowledge of: Principles and practices of public transportation administration. ADA regulations and requirements. Principles of labor relations and collective bargaining. Bus operations and maintenance management. All applicable state and federal regulations regarding bus transit operations. Principles and practices of safety and security operations. Contract administration and vendor relations. Budget preparation and fiscal management. Federal Transportation Administration (FTA) and drug and alcohol regulations.  Principles and contemporary practices of customer service relations, complaint   resolution, and program development, implementation, and maintenance. Principles and practices of staff supervision, including goal setting, performance assessment, developing teams and motivation. Computer applications related to the work.   Skill in: Planning, directing, and scheduling the activities and operations of assigned staff. Composing correspondence, reports, contract specifications, and other written materials/documentation. Establishing and evaluating the effectiveness of work processes, procedures, and internal controls. Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals. Gathering and compiling information; preparing accurate reports. Operating office equipment, including computers and associated software. Providing services based upon prescribed policies and procedures. Making effective presentations to small and large groups. Establishing and maintaining cooperative working relationships with peers, subordinate personnel, contractors, and representatives of other organizations. Developing and monitoring departmental services and implementing quality controls. Responding to changing situations, emergencies and needs in support of fixed route services   PHYSICAL DEMANDS / WORK ENVIRONMENT Physical ability to perform office and related work, including operating computers and office machinery; stamina to sit for extended periods of time; strength to lift and maneuver materials weighing up to 25 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.  Develops programs to measure and monitor maintenance and transportation performance including timeliness of scheduled preventative maintenance and transportation, LRV availability and fleet reliability. Ensures vendor performance meet the requirements of the contract and demonstrate quality improvement toward reliability requirements; ensure component reliability meets contractual reliability. Develops, plans, schedules, and tracks quality inspections, tests, verify quality of repairs; provides technical inspection of work performed in transportation and on transit vehicles, equipment, materials, and systems. Conducts quality assurance surveillances and audits to verify conformance to procedures; reviews manuals, specification checklists and master specification submittal list; performs inspections; develops checklists and reports on quality assurance audits; prepares quality assurance documents; and coordinates any necessary changes. Develops and reviews quality assurance reports to identify and research discrepancies; determines alternatives and recommends corrections on quality improvements and updates standard operating procedures, manuals, engineering action requests, and work instructions. Ensures documentation is provided from vendors to reflect Certificate of Conformance and Failure Analysis Reports. Maintains calibration compliance of tools and equipment; maintains calibration certificates; verifies identification and maintenance of all special tools, test equipment and measuring devices. Implements policies and procedures on quality related activities; provide technical reports on maintenance, operating performance, analytical studies and other reports as needed. Ensures compliance with federal guidelines, government regulations, and department/industry standards and guidelines covering quality assurance auditing programs, inspection, testing and measuring systems. Provides documentation for the National Transportation Database (NTD) federal requirements. Assists with Enterprise Asset Management (EAM) administration and maintenance. Performs other duties as assigned. Knowledge and Skills: Knowledge of: Principles, practices, standards and procedures of quality assurance; Applicable federal, state, local regulations and standards; Methods and techniques of quality auditing and principles of inspection and testing; Principles and practices of program and project administration; Procedures, standards and requirements for calibration and servicing of specialized testing and measurement equipment; In depth knowledge of electrical systems, principles of electronic control circuitry and associated mechanical, HVAC, pneumatic, and hydraulic systems sufficient to perform essential duties of job. Skill in: In-depth troubleshooting resolutions and universal technical skills; Interpreting codes, specifications, standards and contract documents; Determining acceptable standards for equipment, material, and transit vehicles; Applying techniques and methods for quality program development and evaluation; Interpreting schematics and engineering drawings; Providing assistance and advice to resolve complex quality assurance effectiveness problems. Using computers and related software applications; Communicating in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction. PHYSICAL DEMANDS / WORK ENVIRONMENT Physical Demands: Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, grasping, feeling, talking, hearing, and seeing. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work Environment: Work in shop area, classroom setting or outdoors in all weather conditions. Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, chemicals, inadequate lighting, workspace restrictions and/or intense noise levels.  

EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS Prepares correspondence, revises and edits a variety of project reports. Ensures and maintains integrity and accuracy of documents. Prepares and/or processes a variety of correspondence, applications, packets, client notifications, and reports; disseminates information to appropriate parties. Schedules, participates in, and sets up meetings, which includes: preparing agendas, disseminating meeting information, scheduling conference rooms, sending out meeting reminders, preparing and assembling meeting materials, taking meeting minutes, and preparing and disseminating meeting minutes. Provides customer service to the general public, internal staff, and/or vendors, responds to inquiries, and provides information. Performs other duties of similar nature and level as assigned. KNOWLEDGE/SKILLS: Knowledge of: Standard office practices and procedures, including filing and the operation of standard office equipment. Electronic document control and records management. Standard office computer software (Microsoft Office products). Correct business English, including spelling, grammar and punctuation. Record keeping principles and practices. Customer service principles. Skill in: Maintaining databases. Performing specialized records management support work. Preparing a variety of business correspondence and reports. Operating office equipment, including computers and associated software. Planning, prioritizing, organizing, and meeting changing deadlines. Scheduling and coordinating meetings and events. Handling confidential information with discretion. Providing customer service. Establishing and maintaining effective work relationships with staff, co-workers and the public. Performing multiple tasks simultaneously. Maintaining a variety of records, files, and documents. Preparing meeting agendas and minutes. Communicating in order to interact with co-workers, supervisors, and general public at a level sufficient to exchange or convey information and to receive work direction. Contributing effectively to the accomplishment of the team or work unit goals, objectives and activities. PHYSICAL DEMANDS / WORK ENVIRONMENT Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions. Valley Metro complies with ADA/EEOC requirements with respect to reasonable accommodations for people with disabilities. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.