Application deadline is 7/15/2026Position SummaryWeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.The Lead Dispatcher serves as the primary point of coordination within the dispatch center and acts as the on-shift operational leader. In addition to performing daily dispatching functions, the Lead Dispatcher oversees dispatcher workflow, supports drivers in the field, manages service disruptions, and partners with Operations and Safety leadership to ensure reliable and safe transportation service.This role is responsible for monitoring routes in real time, directing drivers, handling escalations, and ensuring service levels are met. The Lead Dispatcher will also coach and support dispatch staff, maintain accurate records, and assist management with reporting and operational improvements.Shift Hours: To Be DeterminedDuties And ResponsibilitiesOperational OversightAct as the on-duty lead for dispatch operations and provide guidance to dispatch staffMonitor service performance and route coverage to ensure on-time service deliveryMake real-time operational decisions during service disruptions, delays, accidents, or driver call-outsCoordinate route coverage and assist with driver reassignments, late pull-outs, and service recoveryServe as the escalation point for dispatchers, drivers, and customer service concernsDriver & Field CommunicationMonitor drivers throughout their routes using dispatch and GPS systemsCommunicate specific instructions to drivers regarding passenger pick-ups, drop-offs, and route changesProvide real-time problem solving and support to drivers in the fieldMonitor traffic conditions and issue route or service alerts as neededPartner with Operations Supervisors and Safety on incidents, breakdowns, and emergenciesCustomer Service & Incident ManagementAssist with investigating and resolving customer complaints and service concernsDocument incidents, service interruptions, and operational issues for vendor and management follow-upSupport accident/incident reporting procedures and coordinate communication with leadershipOversee Lost & Found process and ensure proper documentation and follow-upAdministrative & ReportingEnsure dispatch logs, reports, and communications are accurate and completeAssist management with daily service reports, performance metrics, and operational trackingMaintain compliance with company policies, safety procedures, and regulatory requirementsIdentify service gaps and recommend operational improvementsTeam Support & TrainingProvide coaching, direction, and on-the-job training to dispatchersAssist with onboarding and training new dispatch staffReinforce policies, procedures, and communication standardsHelp maintain coverage schedules and support shift handoffsAdditional Duties And Responsibilities May Apply.Skills, Experience, and Qualifications2+ years of experience in dispatch, transportation operations, call center, logistics, or customer service (lead or supervisory experience preferred)Prior experience in transportation or shuttle operations strongly preferredStrong decision-making and problem-solving skills in a fast-paced environmentAbility to manage multiple priorities and incidents simultaneouslyProficiency in Microsoft Office Suite (Outlook, Word, Excel)Experience using multiple systems simultaneously (dispatch software, GPS, messaging platforms)Experience with Transportation Management Systems (TMS) preferredExcellent written and verbal communication skillsStrong organizational skills and attention to detailAbility to remain calm and professional during high-pressure situationsDemonstrated leadership and team-support abilitiesPreferred QualificationsCDL preferred but not requiredBilingual preferred but not requiredPrior experience coordinating drivers, schedules, or route coverageWe OfferPhysical HealthExceptional Medical, Dental, Vision, and Life Insurance benefitsFinancial HealthCompetitive compensation packages401(k) with 4% employer matchFinancial Wellness ToolCommuter BenefitsEmotional HealthEmployee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPet & Legal InsurancePersonal DevelopmentOn-the-job training and skills developmentInternal transfer opportunities for career growthBenefits vary by position and locationWeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.#J-18808-Ljbffr
Application deadline is 7/15/2026Position SummaryWeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.The Lead Dispatcher serves as the primary point of coordination within the dispatch center and acts as the on-shift operational leader. In addition to performing daily dispatching functions, the Lead Dispatcher oversees dispatcher workflow, supports drivers in the field, manages service disruptions, and partners with Operations and Safety leadership to ensure reliable and safe transportation service.This role is responsible for monitoring routes in real time, directing drivers, handling escalations, and ensuring service levels are met. The Lead Dispatcher will also coach and support dispatch staff, maintain accurate records, and assist management with reporting and operational improvements.Shift Hours: To Be DeterminedDuties And ResponsibilitiesOperational OversightAct as the on-duty lead for dispatch operations and provide guidance to dispatch staffMonitor service performance and route coverage to ensure on-time service deliveryMake real-time operational decisions during service disruptions, delays, accidents, or driver call-outsCoordinate route coverage and assist with driver reassignments, late pull-outs, and service recoveryServe as the escalation point for dispatchers, drivers, and customer service concernsDriver & Field CommunicationMonitor drivers throughout their routes using dispatch and GPS systemsCommunicate specific instructions to drivers regarding passenger pick-ups, drop-offs, and route changesProvide real-time problem solving and support to drivers in the fieldMonitor traffic conditions and issue route or service alerts as neededPartner with Operations Supervisors and Safety on incidents, breakdowns, and emergenciesCustomer Service & Incident ManagementAssist with investigating and resolving customer complaints and service concernsDocument incidents, service interruptions, and operational issues for vendor and management follow-upSupport accident/incident reporting procedures and coordinate communication with leadershipOversee Lost & Found process and ensure proper documentation and follow-upAdministrative & ReportingEnsure dispatch logs, reports, and communications are accurate and completeAssist management with daily service reports, performance metrics, and operational trackingMaintain compliance with company policies, safety procedures, and regulatory requirementsIdentify service gaps and recommend operational improvementsTeam Support & TrainingProvide coaching, direction, and on-the-job training to dispatchersAssist with onboarding and training new dispatch staffReinforce policies, procedures, and communication standardsHelp maintain coverage schedules and support shift handoffsAdditional Duties And Responsibilities May Apply.Skills, Experience, and Qualifications2+ years of experience in dispatch, transportation operations, call center, logistics, or customer service (lead or supervisory experience preferred)Prior experience in transportation or shuttle operations strongly preferredStrong decision-making and problem-solving skills in a fast-paced environmentAbility to manage multiple priorities and incidents simultaneouslyProficiency in Microsoft Office Suite (Outlook, Word, Excel)Experience using multiple systems simultaneously (dispatch software, GPS, messaging platforms)Experience with Transportation Management Systems (TMS) preferredExcellent written and verbal communication skillsStrong organizational skills and attention to detailAbility to remain calm and professional during high-pressure situationsDemonstrated leadership and team-support abilitiesPreferred QualificationsCDL preferred but not requiredBilingual preferred but not requiredPrior experience coordinating drivers, schedules, or route coverageWe OfferPhysical HealthExceptional Medical, Dental, Vision, and Life Insurance benefitsFinancial HealthCompetitive compensation packages401(k) with 4% employer matchFinancial Wellness ToolCommuter BenefitsEmotional HealthEmployee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPet & Legal InsurancePersonal DevelopmentOn-the-job training and skills developmentInternal transfer opportunities for career growthBenefits vary by position and locationWeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.#J-18808-Ljbffr
