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  • BTU-Electric Utility Customer Care Specialist (Bilingual)

    Bryan, Texas United States CITY OF BRYAN, TX Full Time $17.00-$18.00/hour (depending on qualifications) Nov 13, 2025
    City of Bryan Employer:

    CITY OF BRYAN, TX

    Founded in 1871 and home to almost 90,000 residents, Bryan has grown from a dusty railway depot to a thriving, diverse community with competitive schools, fast-paced technology, sprawling parks, and a flourishing art and music scene.  Consisting of a seven-member city council, the City of Bryan is committed to providing financially efficient municipal services to improve the quality of life and develop a community where all citizens are proud to live.  Living or working in Bryan is truly the good life, Texas style!

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    Job Description

    Job Summary
    The Customer Care Specialist represents Bryan Texas Utilities ( BTU ) in its relations with customers by explaining rate structures, setting up or making changes to accounts, performing billing procedures, and confidently answering customer billing questions or concerns.
    Essential Job Functions
      ◦ Receives, reviews, and processes applications for utility services.
      ◦ Assists customers in person, by phone, or by email regarding utility account information, policies, procedures, fees, and other service-related inquiries.
      ◦ Receives, processes, and completes customer requests for service activity including connects, disconnects, transfers, and repairs/re-reads/testing of water and electric meters. Prepares, processes, and monitors related work orders.
      ◦ Processes cash, check, and credit card payments for utility payments, allocates payments to correct accounts, issues customer receipts, reconciles and balances cash drawer, and prepares bank deposits.
      ◦ Assists customers with bill adjustments or payment arrangements within established policies.
      ◦ Enters and maintains current customer account information including addresses, phone numbers, account status, and other pertinent customer information.
      ◦ Performs a variety of general clerical duties including data entry, filing, copying, scanning, faxing, and entering and retrieving data using a computer.
      ◦ Assists the public by answering inquiries about department policies, procedures, and programs related to utility billing and collection procedures.
      ◦ Handles initial complaints from customers; routes the customer to the appropriate person if additional action is necessary.
      ◦ Sets-up commercial accounts; investigates letters of credit and problem accounts, as needed.
      ◦ Serves as a reference in interpreting and computing utility rates.
      ◦ Assumes personal responsibility for professional development and ongoing education to maintain proficiency. Communicates self-development and learning needs to supervisor.
      ◦ Performs related duties as required.
      ◦ Responds regularly and promptly to work.
    Minimum Qualifications
      ◦ High School Diploma or GED ; some additional training and/or course work in business, public or office administration is a plus.
      ◦ At least two (2) years of work experience in a banking, accounting/billing, clerical, retail, and/or call-center environment.

    Equivalent combinations of education, experience, certification, and training may be considered.

    Licenses, Certifications & Special Requirements
      ◦ Must possess fluent verbal and written bilingual skills (English/Spanish).
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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