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  • Permit Specialist (Building Code Enforcement/Permits)

    Houston, Texas United States HOUSTON AIRPORT SYSTEM Full Time $24.37 - $25.58 Hourly Dec 16, 2025
    Houston Airport System Employer:

    HOUSTON AIRPORT SYSTEM

    OUR STOREY | HOUSTON AIRPORT SYSTEM The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region. OUR MISSION We exist to connect the people, businesses, cultures and economies of the world to Houston. OUR VISION Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated. OUR HISTORY   In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport. As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984.  Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.  

    Apply Now View job Employer Profile

    Job Description

    POSITION OVERVIEW

    Applications Accepted From: ALL PERSON INTERESTED

    Service Line/Section: Houston Permitting Center/Building Code Enforcement/Permits
    Reporting Location: 1002 Washington Ave.
    Workdays & Hours: MONDAY - FRIDAY, 8:00 AM - 5:00 PM*
    *Subject to change

    DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
    The Houston Permitting Center (HPC) is looking for a Permit Specialist to join our team in an office-based role supporting our customers. This individual is an important team member that guides customers through their permitting challenges and solves problems each day. As a Permit Specialist, you serve as the face of the HPC and as a link between other City staff in plan review, engineering, inspections, and IT.

    At the Houston Permitting Center, our work moves fast, and our goal is to deliver exceptional service to our customers in person, online, and over the phone. A day in the life of a Permit Specialist is highly variable based on customer needs and volume. Some days you will be on the frontline, serving customers in person, and other days you will be in the back office serving customers via email, phone, and live chat.

    In this position, you will be responsible for:
    • Processing permit applications - Assist customers with applying for a variety of permits, such as building, piers, demolition, and trades. Ensures all permit applications and related documents are complete, accurate and in compliance with applicable codes, ordinances and regulations.
    • Set up permit fees - Set up the permit fees within the permitting system and issue sales order for payment in person or online.
    • License and bond registration - process first-time license registrations and renewals for fire alarm, fire sprinkler, and earth hauling contractors, and verifying sidewalk and driveway bonds
    • Addressing and name changes - assign and verify addresses of buildings and other structures to ensure coordination between utilities and emergency services. Update projects for changes to the address, contractor, applicant, or occupant.
    • Certificate of Occupancy and Compliance - process requests for Certificates of Occupancy or Compliance for new construction projects
    • Customer support and education - respond to inquiries for general information on permitting processes and procedures through the email, live chat, and over the phone. Assist with the release of holds and other project issues. Collaborate with Communications to create or deliver training and other materials to educate customers on the permitting process.
    • Technical support - Liaise between IT staff and customers to resolve technical issues with the permitting systems and/or facilitate remedies.
    • Serving in a lead capacity - may serve as a shift leader for other Permits Techs and Aides to monitor daily workflow, assist with scheduling, and provide guidance to less experience team members. Help create and maintain training materials and knowledge articles.
    • Performs other duties as assigned
    Your effectiveness in this position will depend on your ability to:

    • Communicate clearly and professionally - Our customer base is diverse, not just in languages spoken, but also in construction and permitting experience. A Permit Specialist must communicate with respect, courtesy, and clarity in a variety of service channels, and know how to adapt their communication style to meet customer needs.
    • Think critically and problem solve - Resolving permitting issues on behalf of customers can be complex and requires a Permit Specialist to build strong working relationships internally and across city departments. They just be able to take ownership and use good judgement to resolve problems.
    • Understand general construction principles and practices - Understands the functions of all sections requiring permits, such as Water, Planning, Flood, Storm HAS, Traffic, Fire, Sprinklers, Haz-Mat, Electrical, Plumbing, Mechanical, Health-Food and Health-Pool.
    • Adapt to change - The Houston Permitting Center is undergoing rapid change, moving away from legacy permitting system to a modern, workflow-driven permitting system. The selected candidate must be willing to embrace new technology and processes
    We’re committed to your success, but we expect our team members to be equally invested. We’re looking for someone who’s not afraid of a challenge and eager to grow with us.

    Who are we
    When you join the Houston Permitting Center, you’ll be part of a dedicated team that provide services for safe community development through the permitting, plan review, and inspection of public and private construction. Our team members issue over 400,000 permits, review 77,000 projects, and conduct 800,000 inspections every year. The Houston Permitting Center is committed to our department’s Five to Thrive values as principles that guide
    our work with customers and team members - Respect, Ownership, Communication, Integrity, and Teamwork. We intend to “roc” it every day!

    WORKING CONDITIONS
    The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances.
    There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. The individual has discretion about walking, standing, etc.

    This is a Department of Houston Public Works Emergency Management position at the Tier III Level.

    MINIMUM REQUIREMENTS

    EDUCATIONAL REQUIREMENTS

    Requires a high school diploma or a GED.

    Preferences: Proficiency in the following systems: iPermits, PDox and ILMS. Knowledge of how to research using GIMS, HCAD and HAS.

    EXPERIENCE REQUIREMENTS

    Three years of experience as a Permit Technician/Permit Technician Aide, with at least one year as a Permit Technician, are required.

    An Associate’s degree in a related field may substitute for two years of the experience requirement.

    A Bachelor’s degree in a related field may substitute for the education and experience requirements.

    LICENSE REQUIREMENTS

    None

    PREFERENCES

    The ideal candidate should have some of the following skills or experience:
    • Bilingual in English and Spanish
    • International Code Council (ICC) Permit Technician certification or willing to obtain certification within six months of employment
    • Strong communication skills, including written and verbal skills
    • Proficient in using technology
    • Experience using ILMS/iPermits, ProjectDox, Infor, or similar electronic permitting and plan review systems
    • Experience using live chat or customer experience (CX) software, such as Oracle Service Cloud or Microsoft Dynamics

    **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

    GENERAL INFORMATION

    SELECTION/SKILLS TESTS REQUIRED

    The selection process will involve application review and/or interview. The department may administer skills assessment test.

    SAFETY IMPACT POSITION

    YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

    Pay Grade: 16

    APPLICATION PROCEDURES

    Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov .

    To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-395-6032). If you need login assistance/technical support call 855-524-5627. If you need special services or accommodation, call (832-395-2972), (TTY 7-1-1).

    Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

    All new recruits and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

    Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .

    EOE Equal Opportunity Employer

    The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

    The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
    • Medical
    • Dental
    • Vision
    • Wellness
    • Supplemental Insurance
    • Life insurance
    • Long-term disability
    • Retirement pension
    • 457 deferred compensation plan
    • Employee Assistance Program
    • 10 days of vacation each year
    • 11 city holidays, plus one floating holiday
    • Compensable Sick Leave
    • Personal Leave
    • Flexible schedules
    • Hybrid-Telework for eligible positions
    • Professional development opportunities
    • Transportation/parking plan
    • Section 125 pretax deductions
    • Dependent Care Reimbursement Plan
    • Paid Prenatal, Parental and Infant Wellness Leaves
    • Healthcare Flexible Spending Account
    For plan details, visit http://www.houstontx.gov/hr/benefits.html

    Closing Date/Time: 12/28/2025 11:59 PM Central
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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