LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER W2604A When to Submit Your Application: We are accepting applications beginning September 3, 2024, at 7:00 a.m., (PT). This examination will remain open until the needs of the service are met and is subject to closure at any time without prior notice. Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience or withhold will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Click here for more details on employee benefits. Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity: We are pursuing a qualified candidate to fill an Information Technology Project Manager I position in the Innovation Business Management Division (IBMD). Under general supervision, plans, manages, and leads the execution of information technology projects of smaller scale and/or limited complexity and risk. Provides technical leadership and coordination to a project team as needed. This is the first working level in the Information Technology Project Manager Series. Positions allocable to this class typically report to an IT supervisor or manager, and function as managers of information technology projects of smaller or limited scale and complexity. Incumbents utilize techniques, methods, and tools of information technology project management to oversee projects of limited size and/or complexity, and risk as determined by budget allocation, mission criticality, technical and/or solution complexity, and number of involved stakeholder organizations. Positions require information technology and programmatic knowledge necessary to provide insightful and effective planning, management, and oversight of project progress and results. Projects typically assigned to positions in this class are usually well-defined in scope, associated with one line of business or operational function, have limited systems integration, and are generally non-essential to continued County operations and services. Information Technology Project Manager I is distinguished from Information Technology Project Manager II by the latter’s supervisory role and responsibility for managing larger projects of a less well-defined scope, typically associated with more than one department or line of business and having greater mission criticality and technical and/or solution complexity, with interactions with project stakeholders requiring a higher level of facilitation, documentation, and/or particular sensitivity to confidential matters. IT Project Managers are distinguished from IT Business Analysts in that the latter primarily evaluate the business and technological requirements of the product or solution, whereas IT Project Managers primarily plan and execute the stages of its development and implementation. Essential Job Functions Essential Job Functions: Plans, manages, and leads the execution of medium to large information technology projects such as upgrades to existing systems or implementation of commercial off-the-shelf software without substantial customization. Collaborates with project stakeholders and contributes to or leads project initiation activities that may include defining scope and performance measures, developing a business case, determining a project approach, and developing and establishing a project charter. Contributes to or leads project-planning activities such as alternatives analyses and feasibility assessments, refinements of scope and performance measures, project approach, identification of resource requirements, budget and schedule development, establishment of initial project team and document project management plan. Understands and applies appropriate methodologies and tools for specific projects and situations to deliver consistent, effective, and quality results. Manages all aspects of project execution including budget and funding outlays, resources, schedule, staff and plan performance, risks, reporting, anticipated and unexpected issues and problems, quality, scope, outcomes, and results. Contributes to or leads the development and execution of communication plan, which may include communicating with multiple stakeholders about the project’s impact or status. Prepares status reports and provides updates to internal and external project stakeholders, sponsors, and oversight agencies. Coordinates, requests, and recommends changes to original specifications with project sponsor, project team, or stakeholders. Identifies potential problems and facilitates their resolution by determining or recommending and implementing a risk mitigation strategy. Leads or participates in project close-out activities such as transitions, lessons learned, and post-implementation review and reporting. Applies interpersonal skills to establish and maintain effective working relationships with team members, management, and stakeholders. Participate actively in developing solicitations and associated documents for contracted services in connection with ongoing projects as needed. Serves as technical lead and coordinate the activities of a project team as needed. Requirements Requirements to Qualify: Option I: A Bachelor’s degree* from an accredited college or university in Computer Science, Management Information Systems, or a closely related field -AND- Three (3) years of experience performing software development, information technology project management, or business or systems analysis in a centralized information technology organization**. Option II: Six (6) years of experience in planning, managing***, and leading the execution**** of information technology projects in a centralized information technology organization**. A Bachelor’s degree* from an accredited college or university in any field may substitute for up to two (2) years of the required experience. For Options I and II, Project Management Professional (PMP) certification from the Project Management Institute may be substituted for an additional two (2) years of experience. Special Requirement Information: *In order to receive credit for any degree, such as a Bachelor's, or PMP certification, you must include a legible copy of the official diploma/certification, official transcripts, or official letter from the accredited institution which shows degree has been conferred and the area of specialization with your application at the time of filing or within five (5) calendar days from application submission. Note : Foreign studies must be evaluated by an academic credential evaluation and deemed to be equivalent to degrees from the United States. (See Accreditation Information under Employment Information). We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst. **Centralized Information Technology Organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or at the Sheriff's Department, the coordinated executive command structure) for the department or major organization unit. ***Managing is defined as the process of organizing, coordinating, scheduling, overseeing, and closing the work of projects and programs to achieve specific goals and meet specific success criteria; to develop the project scope, define project guidelines, obtain business and information technology approvals, and coordinate the resources necessary to successfully complete the project. ****Project execution is defined as putting plans and strategies into action to complete the project according to its objectives and includes implementing plans, resource allocation, monitoring progress, managing risks, communication to stakeholders, and quality control. License: A valid California Class C Driver License or the ability to utilize alternative method of transportation when needed in carry out job-related essential functions. Physical Expectations: 2- Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Desirable Qualifications: Technical knowledge and understanding of IT infrastructures and proficiency with project management tools like Microsoft Project. Experience working in a public agency (e.g., City, County, State, Federal, etc.). Additional Information Our Assessment Process: First, meet our requirements above. After that, our process includes a structured oral interview covering training, experience, and general ability to perform the duties of the position weighted at 100%. Candidates must achieve a passing score of 70% or higher on assessment to be added onto the list of eligible candidates on the Eligible Register. Note: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov , info@governmentjobs.com , and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Eligibility Information: The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete for this examination more than once every twelve (12) months. How to Apply: Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov, info@governmentjobs.com, and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application, and you may be disqualified. Computer and Internet Access at Public Libraries: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Have questions about anything listed above? Contact us: Exam Number: W2604A Department Contact Name: Debra Tse Department Contact Phone: (323) 457-5327 Department Contact Email: DTse@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 881-3932 or (323) 267-2013 Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ] For detailed information, please click here Closing Date/Time: Continuous
Aug 31, 2024
Full Time
Position/Program Information EXAM NUMBER W2604A When to Submit Your Application: We are accepting applications beginning September 3, 2024, at 7:00 a.m., (PT). This examination will remain open until the needs of the service are met and is subject to closure at any time without prior notice. Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience or withhold will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Click here for more details on employee benefits. Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity: We are pursuing a qualified candidate to fill an Information Technology Project Manager I position in the Innovation Business Management Division (IBMD). Under general supervision, plans, manages, and leads the execution of information technology projects of smaller scale and/or limited complexity and risk. Provides technical leadership and coordination to a project team as needed. This is the first working level in the Information Technology Project Manager Series. Positions allocable to this class typically report to an IT supervisor or manager, and function as managers of information technology projects of smaller or limited scale and complexity. Incumbents utilize techniques, methods, and tools of information technology project management to oversee projects of limited size and/or complexity, and risk as determined by budget allocation, mission criticality, technical and/or solution complexity, and number of involved stakeholder organizations. Positions require information technology and programmatic knowledge necessary to provide insightful and effective planning, management, and oversight of project progress and results. Projects typically assigned to positions in this class are usually well-defined in scope, associated with one line of business or operational function, have limited systems integration, and are generally non-essential to continued County operations and services. Information Technology Project Manager I is distinguished from Information Technology Project Manager II by the latter’s supervisory role and responsibility for managing larger projects of a less well-defined scope, typically associated with more than one department or line of business and having greater mission criticality and technical and/or solution complexity, with interactions with project stakeholders requiring a higher level of facilitation, documentation, and/or particular sensitivity to confidential matters. IT Project Managers are distinguished from IT Business Analysts in that the latter primarily evaluate the business and technological requirements of the product or solution, whereas IT Project Managers primarily plan and execute the stages of its development and implementation. Essential Job Functions Essential Job Functions: Plans, manages, and leads the execution of medium to large information technology projects such as upgrades to existing systems or implementation of commercial off-the-shelf software without substantial customization. Collaborates with project stakeholders and contributes to or leads project initiation activities that may include defining scope and performance measures, developing a business case, determining a project approach, and developing and establishing a project charter. Contributes to or leads project-planning activities such as alternatives analyses and feasibility assessments, refinements of scope and performance measures, project approach, identification of resource requirements, budget and schedule development, establishment of initial project team and document project management plan. Understands and applies appropriate methodologies and tools for specific projects and situations to deliver consistent, effective, and quality results. Manages all aspects of project execution including budget and funding outlays, resources, schedule, staff and plan performance, risks, reporting, anticipated and unexpected issues and problems, quality, scope, outcomes, and results. Contributes to or leads the development and execution of communication plan, which may include communicating with multiple stakeholders about the project’s impact or status. Prepares status reports and provides updates to internal and external project stakeholders, sponsors, and oversight agencies. Coordinates, requests, and recommends changes to original specifications with project sponsor, project team, or stakeholders. Identifies potential problems and facilitates their resolution by determining or recommending and implementing a risk mitigation strategy. Leads or participates in project close-out activities such as transitions, lessons learned, and post-implementation review and reporting. Applies interpersonal skills to establish and maintain effective working relationships with team members, management, and stakeholders. Participate actively in developing solicitations and associated documents for contracted services in connection with ongoing projects as needed. Serves as technical lead and coordinate the activities of a project team as needed. Requirements Requirements to Qualify: Option I: A Bachelor’s degree* from an accredited college or university in Computer Science, Management Information Systems, or a closely related field -AND- Three (3) years of experience performing software development, information technology project management, or business or systems analysis in a centralized information technology organization**. Option II: Six (6) years of experience in planning, managing***, and leading the execution**** of information technology projects in a centralized information technology organization**. A Bachelor’s degree* from an accredited college or university in any field may substitute for up to two (2) years of the required experience. For Options I and II, Project Management Professional (PMP) certification from the Project Management Institute may be substituted for an additional two (2) years of experience. Special Requirement Information: *In order to receive credit for any degree, such as a Bachelor's, or PMP certification, you must include a legible copy of the official diploma/certification, official transcripts, or official letter from the accredited institution which shows degree has been conferred and the area of specialization with your application at the time of filing or within five (5) calendar days from application submission. Note : Foreign studies must be evaluated by an academic credential evaluation and deemed to be equivalent to degrees from the United States. (See Accreditation Information under Employment Information). We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst. **Centralized Information Technology Organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or at the Sheriff's Department, the coordinated executive command structure) for the department or major organization unit. ***Managing is defined as the process of organizing, coordinating, scheduling, overseeing, and closing the work of projects and programs to achieve specific goals and meet specific success criteria; to develop the project scope, define project guidelines, obtain business and information technology approvals, and coordinate the resources necessary to successfully complete the project. ****Project execution is defined as putting plans and strategies into action to complete the project according to its objectives and includes implementing plans, resource allocation, monitoring progress, managing risks, communication to stakeholders, and quality control. License: A valid California Class C Driver License or the ability to utilize alternative method of transportation when needed in carry out job-related essential functions. Physical Expectations: 2- Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Desirable Qualifications: Technical knowledge and understanding of IT infrastructures and proficiency with project management tools like Microsoft Project. Experience working in a public agency (e.g., City, County, State, Federal, etc.). Additional Information Our Assessment Process: First, meet our requirements above. After that, our process includes a structured oral interview covering training, experience, and general ability to perform the duties of the position weighted at 100%. Candidates must achieve a passing score of 70% or higher on assessment to be added onto the list of eligible candidates on the Eligible Register. Note: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov , info@governmentjobs.com , and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Eligibility Information: The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. No person may compete for this examination more than once every twelve (12) months. How to Apply: Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov, info@governmentjobs.com, and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application, and you may be disqualified. Computer and Internet Access at Public Libraries: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Have questions about anything listed above? Contact us: Exam Number: W2604A Department Contact Name: Debra Tse Department Contact Phone: (323) 457-5327 Department Contact Email: DTse@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 881-3932 or (323) 267-2013 Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ] For detailed information, please click here Closing Date/Time: Continuous
Summary ABOUT THE DEPARTMENT: The Information Technology Department supports the organization’s technology needs and provides leadership for future solutions. Deschutes County IT manages systems and infrastructure, and provides stable, secure, and reliable technical support services to County staff and clients. The department includes 22 employees and partners with other technical staff throughout the County. The department is dedicated to enhancing security, efficiency, and productivity and provides everything from phone support to application integration. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. We hope you’ll consider joining our talented team. ABOUT THE JOB: This position involves managing the Operations group within the Information Technology (IT) Department, ensuring the efficient and secure configuration and maintenance of computer technology systems. As the leader of IT operations, the role oversees helpdesk support, workstation installation, enterprise data and server management, data center operations, and the network infrastructure. The successful candidate will drive strategic improvements in technology management, enforce data security policies, lead complex technical projects, and maintain strong relationships with stakeholders. This position also plays a key role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. In addition to these responsibilities, this role is a key part of the IT department's management team, actively contributing to strategic decision-making and long-term planning. You will collaborate with leadership to develop technology strategies, align key performance indicators (KPIs) with strategic goals, and shape the future direction of IT within the organization. This position also plays a critical role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. The ideal candidate will have a strong background in managing IT systems, a proven track record of implementing innovative technology solutions, and experience leading teams through organizational change. The typical schedule is M-F, but requires occasional after-hours work, including weekends and holidays, based on the business need to address critical IT issues, perform system maintenance, and handle emergencies. This position is located in Deschutes County and may be eligible for hybrid of in-office/remote work as allowed by policy and approved by the supervisor. Key Responsibilities: Managing IT Operations: Leading the IT Operations group, which includes helpdesk support, workstation installation, network infrastructure, cloud-based services, and data center operations. Leading IT projects: Manage multiple strategic IT projects, providing technical assistance, coordinating individual responsibilities, and maintaining project management standards. Enforcing Data Security: Ensure data security, confidentiality of records, and compliance with state and federal regulations regarding technology. What You Will Bring: Knowledge of or experience with: Technology Management: Knowledge of efficient management techniques for technology resources, including system integration and IT project planning. Network and Server Administration: Experience with network administration, server management, backup technology, troubleshooting, and Windows-based software applications. Regulatory Compliance: Understanding of state and federal regulations governing technology functions, especially in a government environment. Skill in: Technical Problem Solving: Ability to solve technical problems involving integrated operating systems, networking, and cloud solutions. Project Management: Proficient in managing complex IT projects, coordinating teams, and monitoring contractor/vendor performance. Communication: Effectively communicate technical issues and processes to non-technical staff and foster strong working relationships across departments. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation $10,008.89 to $13,412.88 for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications Bachelor’s degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of IT operations, applications development, and technical support experience, including managing experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 10/17/2024 11:59 PM Pacific
Sep 20, 2024
Full Time
Summary ABOUT THE DEPARTMENT: The Information Technology Department supports the organization’s technology needs and provides leadership for future solutions. Deschutes County IT manages systems and infrastructure, and provides stable, secure, and reliable technical support services to County staff and clients. The department includes 22 employees and partners with other technical staff throughout the County. The department is dedicated to enhancing security, efficiency, and productivity and provides everything from phone support to application integration. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. We hope you’ll consider joining our talented team. ABOUT THE JOB: This position involves managing the Operations group within the Information Technology (IT) Department, ensuring the efficient and secure configuration and maintenance of computer technology systems. As the leader of IT operations, the role oversees helpdesk support, workstation installation, enterprise data and server management, data center operations, and the network infrastructure. The successful candidate will drive strategic improvements in technology management, enforce data security policies, lead complex technical projects, and maintain strong relationships with stakeholders. This position also plays a key role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. In addition to these responsibilities, this role is a key part of the IT department's management team, actively contributing to strategic decision-making and long-term planning. You will collaborate with leadership to develop technology strategies, align key performance indicators (KPIs) with strategic goals, and shape the future direction of IT within the organization. This position also plays a critical role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. The ideal candidate will have a strong background in managing IT systems, a proven track record of implementing innovative technology solutions, and experience leading teams through organizational change. The typical schedule is M-F, but requires occasional after-hours work, including weekends and holidays, based on the business need to address critical IT issues, perform system maintenance, and handle emergencies. This position is located in Deschutes County and may be eligible for hybrid of in-office/remote work as allowed by policy and approved by the supervisor. Key Responsibilities: Managing IT Operations: Leading the IT Operations group, which includes helpdesk support, workstation installation, network infrastructure, cloud-based services, and data center operations. Leading IT projects: Manage multiple strategic IT projects, providing technical assistance, coordinating individual responsibilities, and maintaining project management standards. Enforcing Data Security: Ensure data security, confidentiality of records, and compliance with state and federal regulations regarding technology. What You Will Bring: Knowledge of or experience with: Technology Management: Knowledge of efficient management techniques for technology resources, including system integration and IT project planning. Network and Server Administration: Experience with network administration, server management, backup technology, troubleshooting, and Windows-based software applications. Regulatory Compliance: Understanding of state and federal regulations governing technology functions, especially in a government environment. Skill in: Technical Problem Solving: Ability to solve technical problems involving integrated operating systems, networking, and cloud solutions. Project Management: Proficient in managing complex IT projects, coordinating teams, and monitoring contractor/vendor performance. Communication: Effectively communicate technical issues and processes to non-technical staff and foster strong working relationships across departments. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation $10,008.89 to $13,412.88 for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications Bachelor’s degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of IT operations, applications development, and technical support experience, including managing experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 10/17/2024 11:59 PM Pacific
Position Description Annual Salaries : Information Technology Analyst I: $50,362 - $64,298 Information Technology Analyst II: $55,380 - $70,668 Information Technology Analyst III: $65,338 - $83,434 Scheduled Salary Increase : 3% effective 12/09/24 (Information Technology Analyst I: $51,870 - $66,222 Annually) 3% effective 12/09/24 (Information Technology Analyst II: $57,044 - $72,800 Annually) 3% effective 12/09/24 (Information Technology Analyst III: $67,288 - $85,878 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for dynamic and experienced information technology (IT) professionals interested in a position as an Information Technology Analyst I/II/III - Cybersecurity Operations . The Information Technology Analyst I/II/III - Cybersecurity Operations will be responsible for collecting, processing, analyzing, and disseminating cyber threat assessments; developing, testing, operating and maintaining systems of security; and acting as a subject matter expert for information technology security systems. HYBRID TELEWORK AVAILABILITY (Remote work options) - Some departments may offer hybrid telework opportunities which are dependent upon departmental directives. Currently, the Department of Internal Services offers some hybrid telework opportunities with at least 2 days required in-office. All schedules are subject to manager and/or supervisor approval. Candidates invited to interview for open positions may confirm availability of hybrid telework opportunities and discuss details with the hiring department. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Collecting, processing, analyzing, and disseminating cyber threat assessments; Developing, testing, operating and maintaining systems of security ; Acting as a subject matter expert for information technology security systems. Knowledge, Skills and Abilities Knowledge of : Computer networking concepts and protocols; Network security methodologies; Cyber threats and vulnerabilities; Laws, regulations, policies, and ethics as they relate to cybersecurity and privacy; Cybersecurity and privacy principles and practices, and organizational requirements; Intrusion detection methodologies and techniques for detecting host and network-based intrusion; Network security architecture concepts including topology, protocols, components, and principles; Systems security testing and evaluation methods. Skills/Abilities to : Conduct vulnerability scans and recognize vulnerabilities in security systems; Identify, capture, contain, and report malware; Assess security controls based on cybersecurity principles and tenets; Apply cybersecurity and privacy principles to organizational requirements; Develop or recommend analytic approaches or solutions to problems for which information is incomplete or for which no precedent exists; Effectively collaborate with other organizational teams; Evaluate information for reliability, validity, and relevance. Minimum Qualifications Information Technology Analyst I Experience : One (1) years of full-time, paid work experience detecting, assessing, or responding to cybersecurity risk events . Certificate : Possession of Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC). Information Technology Analyst II Experience : Two (2) years of full-time, paid work experience detecting, assessing, or responding to cybersecurity risk events . Certificate : Possession of Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC). Information Technology Analyst III Experience : Three (3) years of full-time, paid work experience detecting, assessing, or responding to cybersecurity risk events. Certificate : Possession of Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC). In addition to the options listed above, the following may also be required: Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your education/work experience, including current position. Failure to list current, complete, and accurate education/work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. A Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC) certificate is required. A copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months), and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire Certificate - A Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC) certificate is required. A copy of your certificate must be submitted with your application. You may either attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Notices from Human Resources regarding your application will be sent via email only. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Human Resources of any email address, mailing address and telephone number changes. Notices from Human Resources will be sent via email only. For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
Jul 23, 2024
Full Time
Position Description Annual Salaries : Information Technology Analyst I: $50,362 - $64,298 Information Technology Analyst II: $55,380 - $70,668 Information Technology Analyst III: $65,338 - $83,434 Scheduled Salary Increase : 3% effective 12/09/24 (Information Technology Analyst I: $51,870 - $66,222 Annually) 3% effective 12/09/24 (Information Technology Analyst II: $57,044 - $72,800 Annually) 3% effective 12/09/24 (Information Technology Analyst III: $67,288 - $85,878 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for dynamic and experienced information technology (IT) professionals interested in a position as an Information Technology Analyst I/II/III - Cybersecurity Operations . The Information Technology Analyst I/II/III - Cybersecurity Operations will be responsible for collecting, processing, analyzing, and disseminating cyber threat assessments; developing, testing, operating and maintaining systems of security; and acting as a subject matter expert for information technology security systems. HYBRID TELEWORK AVAILABILITY (Remote work options) - Some departments may offer hybrid telework opportunities which are dependent upon departmental directives. Currently, the Department of Internal Services offers some hybrid telework opportunities with at least 2 days required in-office. All schedules are subject to manager and/or supervisor approval. Candidates invited to interview for open positions may confirm availability of hybrid telework opportunities and discuss details with the hiring department. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Collecting, processing, analyzing, and disseminating cyber threat assessments; Developing, testing, operating and maintaining systems of security ; Acting as a subject matter expert for information technology security systems. Knowledge, Skills and Abilities Knowledge of : Computer networking concepts and protocols; Network security methodologies; Cyber threats and vulnerabilities; Laws, regulations, policies, and ethics as they relate to cybersecurity and privacy; Cybersecurity and privacy principles and practices, and organizational requirements; Intrusion detection methodologies and techniques for detecting host and network-based intrusion; Network security architecture concepts including topology, protocols, components, and principles; Systems security testing and evaluation methods. Skills/Abilities to : Conduct vulnerability scans and recognize vulnerabilities in security systems; Identify, capture, contain, and report malware; Assess security controls based on cybersecurity principles and tenets; Apply cybersecurity and privacy principles to organizational requirements; Develop or recommend analytic approaches or solutions to problems for which information is incomplete or for which no precedent exists; Effectively collaborate with other organizational teams; Evaluate information for reliability, validity, and relevance. Minimum Qualifications Information Technology Analyst I Experience : One (1) years of full-time, paid work experience detecting, assessing, or responding to cybersecurity risk events . Certificate : Possession of Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC). Information Technology Analyst II Experience : Two (2) years of full-time, paid work experience detecting, assessing, or responding to cybersecurity risk events . Certificate : Possession of Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC). Information Technology Analyst III Experience : Three (3) years of full-time, paid work experience detecting, assessing, or responding to cybersecurity risk events. Certificate : Possession of Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC). In addition to the options listed above, the following may also be required: Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your education/work experience, including current position. Failure to list current, complete, and accurate education/work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. A Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC) certificate is required. A copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months), and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire Certificate - A Systems Security Certified Practitioner (SSCP), Security+, or Global Information Assurance Certification Security Essentials Certification (GSEC) certificate is required. A copy of your certificate must be submitted with your application. You may either attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Notices from Human Resources regarding your application will be sent via email only. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Human Resources of any email address, mailing address and telephone number changes. Notices from Human Resources will be sent via email only. For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Information Security Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Security, Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday; 8:00am - 5:00pm Anticipated Hiring Range $9,167.00 - $10,000.00 Per Month ($110,004.00 - $120,000.00 Annually) Salary is commensurate with experience. Position Summary The Information Security Analyst is an expert who understands the business processes and functional needs of Information Security. The incumbent reports to the SF State Information Security Officer, the Information Security Analyst is responsible for hands-on support of campus information security program initiatives from information security policy development and maintenance; awareness activities; developing and assessing IT architecture; assessing security products, documenting or conducting investigations, creating change requests, and coordinating with other campuses and the CO. Position requires expert knowledge of CSU and campus policy as well as reporting requirements. Position Information Risk assessment and management • Conduct risk assessments • Review network, system, endpoint, and application security architecture for potential vulnerabilities • Review, test, and implement technology solutions for assessing and addressing vulnerabilities such as Multi factor authentication, password vaults, endpoint management, log analysis, and network intrusion appliances • Support campus-wide data classification assessments and security audits, track issues and manage remediation plans • Assist with the development and dissemination of campus-wide security policies and procedures • Provide support for vulnerability scanning application scanners to campus IT service providers • Provide support for network vulnerability scans Security incident preparation and response • Assist with the development and dissemination of campus-wide information security incident response procedures • Conduct information security incident investigations including initial response, documentation and analysis • Log and track information security incidents • Support breach notification activities • Respond to spam, phishing, and copyright violation complaints • Analyze incidents to identify trends Security awareness, training, and compliance • Review IT procurement agreements for information security compliance • Consult with campus departments to help them comply with applicable laws, regulations, CSU, and SF State policies • Recommend and develop awareness programs to enhance understanding of IT Security and its business risk • Oversee deployment and compliance of Skillsoft Security Awareness Training course • Maintain expert knowledge of SF State, and CSU, State and Federal Information Technology Security policies • Prepare quarterly and annual SoD reports and coordinate justification for exceptions and approvals Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications • Bachelor's Degree in an Information Technology related field • Minimum 5 years progressive experience in computing and information security, including experience with Internet technology and security issues. • Knowledge of information security standards (e.g., ISO, NIST, etc.), rules and regulations/compliance related to information security and data confidentiality (e.g., FERPA, HIPAA, PCI, etc.) • Extensive knowledge of desktop, server, application, database, network security principles for risk identification and analysis • Solid understanding of TCP/IP networking and security • Strong knowledge of threat and abuse detection, investigation, and analysis methods • Extensive knowledge of risk assessment and mitigation • Extensive experience in programming and systems architecture • Experience mapping business processes and translating needs into solutions • Excellent analytical and problem-solving skills • Work independently to solve complex computing problems while balancing multiple priorities with varying scope and timing • Work in a fast-paced environment with deadlines • Excellent interpersonal communication skills: Ability to work through conflict to reach viable and feasible business decision. • Strong ability to reason logically and creatively to identify and resolve problems • Ability to read, write and speak fluently in English, and to be patient, tactful, and professional under all circumstances • Ability to relay technical information effectively to non-technical users. • Function effectively as a member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of the team objectives. Master's Degree in an Information Technology related field • Experience providing IT support in higher education • Understanding of Section 508 ADA compliance • Experience providing support to "highly visible" offices • Experience with developing security policy, security awareness, network penetration testing, application vulnerability assessments, risk analysis and compliance testing • Information security certifications (CISSP, GCIA, GCIH, CEH) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Sep 06 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 23, 2024
Working Title Information Security Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Security, Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday; 8:00am - 5:00pm Anticipated Hiring Range $9,167.00 - $10,000.00 Per Month ($110,004.00 - $120,000.00 Annually) Salary is commensurate with experience. Position Summary The Information Security Analyst is an expert who understands the business processes and functional needs of Information Security. The incumbent reports to the SF State Information Security Officer, the Information Security Analyst is responsible for hands-on support of campus information security program initiatives from information security policy development and maintenance; awareness activities; developing and assessing IT architecture; assessing security products, documenting or conducting investigations, creating change requests, and coordinating with other campuses and the CO. Position requires expert knowledge of CSU and campus policy as well as reporting requirements. Position Information Risk assessment and management • Conduct risk assessments • Review network, system, endpoint, and application security architecture for potential vulnerabilities • Review, test, and implement technology solutions for assessing and addressing vulnerabilities such as Multi factor authentication, password vaults, endpoint management, log analysis, and network intrusion appliances • Support campus-wide data classification assessments and security audits, track issues and manage remediation plans • Assist with the development and dissemination of campus-wide security policies and procedures • Provide support for vulnerability scanning application scanners to campus IT service providers • Provide support for network vulnerability scans Security incident preparation and response • Assist with the development and dissemination of campus-wide information security incident response procedures • Conduct information security incident investigations including initial response, documentation and analysis • Log and track information security incidents • Support breach notification activities • Respond to spam, phishing, and copyright violation complaints • Analyze incidents to identify trends Security awareness, training, and compliance • Review IT procurement agreements for information security compliance • Consult with campus departments to help them comply with applicable laws, regulations, CSU, and SF State policies • Recommend and develop awareness programs to enhance understanding of IT Security and its business risk • Oversee deployment and compliance of Skillsoft Security Awareness Training course • Maintain expert knowledge of SF State, and CSU, State and Federal Information Technology Security policies • Prepare quarterly and annual SoD reports and coordinate justification for exceptions and approvals Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications • Bachelor's Degree in an Information Technology related field • Minimum 5 years progressive experience in computing and information security, including experience with Internet technology and security issues. • Knowledge of information security standards (e.g., ISO, NIST, etc.), rules and regulations/compliance related to information security and data confidentiality (e.g., FERPA, HIPAA, PCI, etc.) • Extensive knowledge of desktop, server, application, database, network security principles for risk identification and analysis • Solid understanding of TCP/IP networking and security • Strong knowledge of threat and abuse detection, investigation, and analysis methods • Extensive knowledge of risk assessment and mitigation • Extensive experience in programming and systems architecture • Experience mapping business processes and translating needs into solutions • Excellent analytical and problem-solving skills • Work independently to solve complex computing problems while balancing multiple priorities with varying scope and timing • Work in a fast-paced environment with deadlines • Excellent interpersonal communication skills: Ability to work through conflict to reach viable and feasible business decision. • Strong ability to reason logically and creatively to identify and resolve problems • Ability to read, write and speak fluently in English, and to be patient, tactful, and professional under all circumstances • Ability to relay technical information effectively to non-technical users. • Function effectively as a member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of the team objectives. Master's Degree in an Information Technology related field • Experience providing IT support in higher education • Understanding of Section 508 ADA compliance • Experience providing support to "highly visible" offices • Experience with developing security policy, security awareness, network penetration testing, application vulnerability assessments, risk analysis and compliance testing • Information security certifications (CISSP, GCIA, GCIH, CEH) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Sep 06 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description INFORMATION TECHNOLOGY MANAGER Project Management Office Division Regular Full-Time Employment Opportunity The final filing date is Monday, October 7, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a driven, tech-savvy, service-oriented, visionary leader to elevate and manage the Information Technology Department's Project Management Office (PMO) Division while being hands-on in driving successful execution of projects. This Division focuses on project delivery, portfolio and project management, strategic alignment, business process redesign, Request for Proposals (RFPs), requirements definition, and analysis. The ideal candidate will have a proven track record of program management, implementing effective governance to improve internal efficiencies and resource management. They have a strong passion for customer service, process improvement, execution of strategic initiatives and operational enhancements. As an Information Technology Manager, you will be joining a highly service-oriented team of technical professionals and leadership team who are passionate about our customers, community, and technical solutions. Benefits: City contributes 4% of the 7% employee contribution to California Public Employees' Retirement System (CalPERS) for classic members City contributes 2% of an employee's gross pay to a deferred compensation plan City provides fully employer-paid medical, dental, and vision benefits. California Public Employees' Retirement System (CalPERS) Pension 11 paid Holidays, plus 30 hours* of Floating Holidays and 60 hours* of Management Leave (*Prorated based on date of hire) Paid Time Off (PTO) accruals Retiree medical benefit The City does not participate in Social Security Potential hybrid schedule after probationary period Onsite gym The ideal candidate will have: Experience implementing or establishing a Project Management Office (PMO) or set of project management standards across an organization. Experience with PMI-based Project Management, Portfolio Management and Program Management Methodologies; PMP, PgMP and/or PfMP certified a plus. The ability to build consensus and help other departments uphold the standards and priorities of the PMO. Work experience with implementing major, complex systems or business process changes. Work experience coaching and mentoring staff and establishing staff performance goals and improvement plans. Work with various levels of customers to provide guidance on defining requirements and establishing project scope. Experience utilizing Project Portfolio Management (PPM) tools to provide oversight and management of all IT projects across an organization. Knowledge and experience with change management and how to help clients and support teams transition from projects to operations. Knowledge of LEAN Business Process Re-Engineering, Kaizen or SixSigma principles Experience with establishing performance-based metrics and KPIs. DEFINITION: Under administrative direction of the Chief Information Officer (CIO) / Director of Information Technology, plans, organizes, directs, and coordinates the activities of a major operational division or function of the Information Technology (IT) Department, and performs related work as required. Currently, three such divisions exist: The Applications and Analytics Division delivers secure and reliable IT applications and reporting tools. These include on premise, hosted (vendor and/or cloud), and software as a service (SaaS) solutions. The Infrastructure Division provides the City with a stable IT infrastructure (radio, telephone, server and storage) and connectivity support. This includes oversight over the department's field technicians, centrally managed service desk, client support services, IT security, and the City's Co-Location facility (i.e., data center) and disaster recovery site. The Project Management Office (PMO) manages a portfolio of Citywide and department-specific IT projects. The PMO uses Project Management Institute (PMI) best practices, assesses needs, conducts research, establishes standards, and develops project timelines with cost estimates. DISTINGUISHING CHARACTERISTICS Positions in this classification are responsible for developing, administering and evaluating the operations of a major division of the Information Technology Department, such as applications development, business systems support, business intelligence/report writing; or infrastructure support, IT security; or portfolio / project management; and customer service. Incumbents are expected to independently perform specialized analysis and research on new and current program functional activities. This classification exercises direct supervision over professional, and technical support staff. The Information Technology Manager is responsible for assisting the CIO / Director of Information Technology in the management of the Information Technology Department, carrying out the mission of the department and implementing the IT Strategic Plan. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include but are not limited to the following): Manages one or more of the functions of the Information Technology Department, including, application development, configuration and maintenance; application and database upgrades; database administration; systems maintenance and troubleshooting; systems security administration; report generation; maintenance of specialized software; network administration (data/voice); server and storage administration; centralized information technology and computer support; consolidated communication operations; IT security management; cybersecurity protection and awareness; wireless communication operations; service desk operations; development of project management protocols, project management, assistance and oversight, portfolio management and reporting; customer training, knowledgebase, and general IT support. Evaluates divisional work programs and activities: formulates and recommends improvements; works with other divisions to coordinate workflow and business processes; develops and adapts work methods and procedures to meet divisional and department needs. Serves as a resource to City staff regarding informational technology policies, procedures and practices; consults with department directors and managers on business intelligence and information technology needs, capabilities and problems; conducts research and analysis of complex technical issues; makes recommendations to increase operational efficiencies. Participates in assessment of hardware and software needs and acquisition; participates in design review of complex or critical applications, new development or modifications; evaluates major products for efficiency and effectiveness; directs analysis of applications software for overall functional capability, operational efficiency and maintainability; and, recommends software replacement or major revisions. Develops and prepares reports and correspondence for technical and departmental staff, and Elected Officials. Assists with department budget preparation, analysis and administration; oversees and monitors the yearly division budget and expenditures; approves invoices and purchases. Participates in the development, implementation and maintenance of division goals, objectives, policies and procedures; assists in the evaluation, development and implementation of department or City-wide goals, objectives, strategic direction, policies and procedures; analyzes and recommends strategies to improve the effectiveness of the organization. Plans, assigns, coordinates, directs and evaluates the work of assigned division staff; reassigns staff as necessary to address critical problems and resolve issues. Maintains expertise in City standard hardware and software products, and awareness of current advances in technology as they relate to City needs, goals and objectives. Represents the Information Technology Department in interdepartmental, interagency and public meetings; participates in IT Governance; serves on committees and task forces, as assigned; establishes and maintains a customer service orientation. Actively participates in and continuously focuses on the reassessment and improvement of current City business and information technology needs and processes. Directs technology projects using industry best practices and Project Management principles, assists other departments in technology implementation projects; manages portfolios of projects and provides portfolio / program updates Establish and maintain relationships with third parties/vendors Adhere to change management standards and operations Successfully manage the relationship with the client and all stakeholders Manages performance measures and key performance indicators (KPIs) applicable to their division and supports the IT Strategic Plan. May act as the Chief Information Officer / Director of Information Technology in his/her absence, as assigned. If assigned to the Project Management Office, may perform any combination of the following: Manage the portfolio(s) of IT projects across the City Design and implement IT project management protocols for the City Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability, capacity planning, and allocation Develop detailed project plans to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Measure project performance using appropriate tools and techniques Perform risk management to minimize project risks Coordinate and manage change management activities and project-to-support transition Create and maintain comprehensive project documentation WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following ways: A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, computer engineering, engineering, informatics, web science, business information systems or related field AND five years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR At least ONE of Project Management Professional (PMP), Program Management Professional (PgMP), Cisco Certified Internetwork Expert (CCIE), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM); AND TWO of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), NetApp Certified Implementation Engineer (NCIE), Palo Alto Networks (PAN) Accredited Configuration Engineer (ACE), Cisco Certified Network Associate (CCNA) certificate, VMWare Certified Professional (VCP), Cisco Certified Design Associate (CCDA), Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure DevOps Engineer Expert; Microsoft Certified: Dynamics 365+ Power Platform Solution Architect Expert, Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert, Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI- RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate, CompTIA Security+, Certified Ethical Hacker, AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge, Skills and Abilities Working knowledge of: Principles and practices of current information technology, development/configuration and administration including the Information Technology Infrastructure Library. Principles of Information Technology security including requirements for law enforcement, HIPAA, and PCI compliance for payment card related systems. Principles and practices of current business systems and administration. Principles, practices and techniques of program and systems analysis, planning, development, administration, and evaluation. Principles, practices and techniques of leadership and supervision, mentoring/coaching, training, and staff development. Principles, practices and techniques of customer support management. Portfolio management, project planning, and management techniques. Change management principles and practices. Management principles and practices, including program budgeting and management, oversight and monitoring. Research methods and statistical analysis. Methods and techniques of record keeping, report preparation and business writing. Applicable federal, state and local laws, codes and regulations related to area(s) of assignment. Advanced working knowledge of the job functions related to the assigned division. Ability to: Coordinate and effectively manage all aspects of a multifunctional division. Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems. Understand and interpret concepts, goals, principles and practices of business information systems. Research and analyze complex information technology issues, develop and implement appropriate responses. Advise City departments and divisions regarding appropriate and effective information technology solutions. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Develop and implement revisions to standard operating procedures to improve effectiveness and/or to comply with policy changes, as appropriate. Read, interpret, analyze and record data accurately. Prepare clear and concise administrative and technical reports for City staff and Elected Officials. Explain and implement applicable policies, codes and regulations related to area of assignment. Plan, coordinate, schedule, direct and evaluate the work of divisional and assigned staff. Manage contracts and third party / vendor relationships. Establish and maintain cooperative working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing, including communicating technical information in non-technical terms. Ensure that the City's philosophy of customer service is understood and carried out in all forms of communication. Simplify complex computer systems and business processes to create efficient services for employees of the city and the public. Observe safety principles and work in a safe manner. Perform related duties, as required. Advanced ability to perform and manage job functions related to the assigned division. License/Certificate Possession and continued maintenance of a valid Class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Work experience in the private and public sector. Work experience in the development and administration of enterprise architectures. Work experience with the support of Cloud-based and vendor-hosted software applications and integration of those systems. Knowledge of municipal computer applications including Land Management/Permitting systems, Public Safety systems, Computerized Maintenance Management systems. Knowledge of major IT systems such as Enterprise Resource Planning (ERP), Work Order systems and Geographic Information Systems (GIS). Work experience in IT security, data storage, networking, data center management and public library systems and infrastructure. Master's in Public Administration (MPA). Project Management Institute Project Management Professional (PMP) certification. Information Technology Infrastructure Library (ITIL) certification. Application and Selection Process APPLICATION PROCESS If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Monday, October 7, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position; resumes are not accepted in lieu of an application. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for Wednesday, October 16 and/or Thursday, October 17, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources.) SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for Friday, October 25, 2024. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Managers Association (SMA) . For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Management SMA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 10/7/2024 5:00 PM Pacific
Sep 14, 2024
Full Time
Description INFORMATION TECHNOLOGY MANAGER Project Management Office Division Regular Full-Time Employment Opportunity The final filing date is Monday, October 7, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a driven, tech-savvy, service-oriented, visionary leader to elevate and manage the Information Technology Department's Project Management Office (PMO) Division while being hands-on in driving successful execution of projects. This Division focuses on project delivery, portfolio and project management, strategic alignment, business process redesign, Request for Proposals (RFPs), requirements definition, and analysis. The ideal candidate will have a proven track record of program management, implementing effective governance to improve internal efficiencies and resource management. They have a strong passion for customer service, process improvement, execution of strategic initiatives and operational enhancements. As an Information Technology Manager, you will be joining a highly service-oriented team of technical professionals and leadership team who are passionate about our customers, community, and technical solutions. Benefits: City contributes 4% of the 7% employee contribution to California Public Employees' Retirement System (CalPERS) for classic members City contributes 2% of an employee's gross pay to a deferred compensation plan City provides fully employer-paid medical, dental, and vision benefits. California Public Employees' Retirement System (CalPERS) Pension 11 paid Holidays, plus 30 hours* of Floating Holidays and 60 hours* of Management Leave (*Prorated based on date of hire) Paid Time Off (PTO) accruals Retiree medical benefit The City does not participate in Social Security Potential hybrid schedule after probationary period Onsite gym The ideal candidate will have: Experience implementing or establishing a Project Management Office (PMO) or set of project management standards across an organization. Experience with PMI-based Project Management, Portfolio Management and Program Management Methodologies; PMP, PgMP and/or PfMP certified a plus. The ability to build consensus and help other departments uphold the standards and priorities of the PMO. Work experience with implementing major, complex systems or business process changes. Work experience coaching and mentoring staff and establishing staff performance goals and improvement plans. Work with various levels of customers to provide guidance on defining requirements and establishing project scope. Experience utilizing Project Portfolio Management (PPM) tools to provide oversight and management of all IT projects across an organization. Knowledge and experience with change management and how to help clients and support teams transition from projects to operations. Knowledge of LEAN Business Process Re-Engineering, Kaizen or SixSigma principles Experience with establishing performance-based metrics and KPIs. DEFINITION: Under administrative direction of the Chief Information Officer (CIO) / Director of Information Technology, plans, organizes, directs, and coordinates the activities of a major operational division or function of the Information Technology (IT) Department, and performs related work as required. Currently, three such divisions exist: The Applications and Analytics Division delivers secure and reliable IT applications and reporting tools. These include on premise, hosted (vendor and/or cloud), and software as a service (SaaS) solutions. The Infrastructure Division provides the City with a stable IT infrastructure (radio, telephone, server and storage) and connectivity support. This includes oversight over the department's field technicians, centrally managed service desk, client support services, IT security, and the City's Co-Location facility (i.e., data center) and disaster recovery site. The Project Management Office (PMO) manages a portfolio of Citywide and department-specific IT projects. The PMO uses Project Management Institute (PMI) best practices, assesses needs, conducts research, establishes standards, and develops project timelines with cost estimates. DISTINGUISHING CHARACTERISTICS Positions in this classification are responsible for developing, administering and evaluating the operations of a major division of the Information Technology Department, such as applications development, business systems support, business intelligence/report writing; or infrastructure support, IT security; or portfolio / project management; and customer service. Incumbents are expected to independently perform specialized analysis and research on new and current program functional activities. This classification exercises direct supervision over professional, and technical support staff. The Information Technology Manager is responsible for assisting the CIO / Director of Information Technology in the management of the Information Technology Department, carrying out the mission of the department and implementing the IT Strategic Plan. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include but are not limited to the following): Manages one or more of the functions of the Information Technology Department, including, application development, configuration and maintenance; application and database upgrades; database administration; systems maintenance and troubleshooting; systems security administration; report generation; maintenance of specialized software; network administration (data/voice); server and storage administration; centralized information technology and computer support; consolidated communication operations; IT security management; cybersecurity protection and awareness; wireless communication operations; service desk operations; development of project management protocols, project management, assistance and oversight, portfolio management and reporting; customer training, knowledgebase, and general IT support. Evaluates divisional work programs and activities: formulates and recommends improvements; works with other divisions to coordinate workflow and business processes; develops and adapts work methods and procedures to meet divisional and department needs. Serves as a resource to City staff regarding informational technology policies, procedures and practices; consults with department directors and managers on business intelligence and information technology needs, capabilities and problems; conducts research and analysis of complex technical issues; makes recommendations to increase operational efficiencies. Participates in assessment of hardware and software needs and acquisition; participates in design review of complex or critical applications, new development or modifications; evaluates major products for efficiency and effectiveness; directs analysis of applications software for overall functional capability, operational efficiency and maintainability; and, recommends software replacement or major revisions. Develops and prepares reports and correspondence for technical and departmental staff, and Elected Officials. Assists with department budget preparation, analysis and administration; oversees and monitors the yearly division budget and expenditures; approves invoices and purchases. Participates in the development, implementation and maintenance of division goals, objectives, policies and procedures; assists in the evaluation, development and implementation of department or City-wide goals, objectives, strategic direction, policies and procedures; analyzes and recommends strategies to improve the effectiveness of the organization. Plans, assigns, coordinates, directs and evaluates the work of assigned division staff; reassigns staff as necessary to address critical problems and resolve issues. Maintains expertise in City standard hardware and software products, and awareness of current advances in technology as they relate to City needs, goals and objectives. Represents the Information Technology Department in interdepartmental, interagency and public meetings; participates in IT Governance; serves on committees and task forces, as assigned; establishes and maintains a customer service orientation. Actively participates in and continuously focuses on the reassessment and improvement of current City business and information technology needs and processes. Directs technology projects using industry best practices and Project Management principles, assists other departments in technology implementation projects; manages portfolios of projects and provides portfolio / program updates Establish and maintain relationships with third parties/vendors Adhere to change management standards and operations Successfully manage the relationship with the client and all stakeholders Manages performance measures and key performance indicators (KPIs) applicable to their division and supports the IT Strategic Plan. May act as the Chief Information Officer / Director of Information Technology in his/her absence, as assigned. If assigned to the Project Management Office, may perform any combination of the following: Manage the portfolio(s) of IT projects across the City Design and implement IT project management protocols for the City Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability, capacity planning, and allocation Develop detailed project plans to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Measure project performance using appropriate tools and techniques Perform risk management to minimize project risks Coordinate and manage change management activities and project-to-support transition Create and maintain comprehensive project documentation WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience The minimum qualifications for education and experience can be met in the following ways: A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, computer engineering, engineering, informatics, web science, business information systems or related field AND five years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; OR At least ONE of Project Management Professional (PMP), Program Management Professional (PgMP), Cisco Certified Internetwork Expert (CCIE), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM); AND TWO of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMI-ACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), NetApp Certified Implementation Engineer (NCIE), Palo Alto Networks (PAN) Accredited Configuration Engineer (ACE), Cisco Certified Network Associate (CCNA) certificate, VMWare Certified Professional (VCP), Cisco Certified Design Associate (CCDA), Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure DevOps Engineer Expert; Microsoft Certified: Dynamics 365+ Power Platform Solution Architect Expert, Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert, Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI- RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate, CompTIA Security+, Certified Ethical Hacker, AND ten years of technical or professional level experience in a private or public sector position which includes three years of supervisory experience of a technical team; NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge, Skills and Abilities Working knowledge of: Principles and practices of current information technology, development/configuration and administration including the Information Technology Infrastructure Library. Principles of Information Technology security including requirements for law enforcement, HIPAA, and PCI compliance for payment card related systems. Principles and practices of current business systems and administration. Principles, practices and techniques of program and systems analysis, planning, development, administration, and evaluation. Principles, practices and techniques of leadership and supervision, mentoring/coaching, training, and staff development. Principles, practices and techniques of customer support management. Portfolio management, project planning, and management techniques. Change management principles and practices. Management principles and practices, including program budgeting and management, oversight and monitoring. Research methods and statistical analysis. Methods and techniques of record keeping, report preparation and business writing. Applicable federal, state and local laws, codes and regulations related to area(s) of assignment. Advanced working knowledge of the job functions related to the assigned division. Ability to: Coordinate and effectively manage all aspects of a multifunctional division. Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems. Understand and interpret concepts, goals, principles and practices of business information systems. Research and analyze complex information technology issues, develop and implement appropriate responses. Advise City departments and divisions regarding appropriate and effective information technology solutions. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Develop and implement revisions to standard operating procedures to improve effectiveness and/or to comply with policy changes, as appropriate. Read, interpret, analyze and record data accurately. Prepare clear and concise administrative and technical reports for City staff and Elected Officials. Explain and implement applicable policies, codes and regulations related to area of assignment. Plan, coordinate, schedule, direct and evaluate the work of divisional and assigned staff. Manage contracts and third party / vendor relationships. Establish and maintain cooperative working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing, including communicating technical information in non-technical terms. Ensure that the City's philosophy of customer service is understood and carried out in all forms of communication. Simplify complex computer systems and business processes to create efficient services for employees of the city and the public. Observe safety principles and work in a safe manner. Perform related duties, as required. Advanced ability to perform and manage job functions related to the assigned division. License/Certificate Possession and continued maintenance of a valid Class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. DESIRABLE QUALIFICATIONS Work experience in the private and public sector. Work experience in the development and administration of enterprise architectures. Work experience with the support of Cloud-based and vendor-hosted software applications and integration of those systems. Knowledge of municipal computer applications including Land Management/Permitting systems, Public Safety systems, Computerized Maintenance Management systems. Knowledge of major IT systems such as Enterprise Resource Planning (ERP), Work Order systems and Geographic Information Systems (GIS). Work experience in IT security, data storage, networking, data center management and public library systems and infrastructure. Master's in Public Administration (MPA). Project Management Institute Project Management Professional (PMP) certification. Information Technology Infrastructure Library (ITIL) certification. Application and Selection Process APPLICATION PROCESS If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Monday, October 7, 2024, or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position; resumes are not accepted in lieu of an application. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for Wednesday, October 16 and/or Thursday, October 17, 2024 . (Note: The examination process may be changed as deemed necessary by the Director of Human Resources.) SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for Friday, October 25, 2024. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Managers Association (SMA) . For assistance on how to fill out your job application, watch the following video: How to Apply for a City of Sunnyvale Job - YouTube (5:13) The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Management SMA Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 10/7/2024 5:00 PM Pacific
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF SAN JOSE
San Jose, California, United States
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The City of San José is a place where we use civic technology to help our community thrive. As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology’s (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. Position Duties NOTE - The first review of applications was on Monday, August 5, 2024. We will conduct another round of application review on Tuesday, September 3, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 30, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of September 9, 2024. The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City’s strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives. Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $121,583.28 - $147,944.16 annually Enterprise Information Technology Engineer II: $128,812.32 - $156,942.24 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Minimum Qualifications Education: EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II : Possession and maintenance of a current (non-expired) industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand the complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting, and administering current technologies such as: Layer 2 switching (VLAN) e.g. Spanning Tree; Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP); Network design and optimization; Enterprise Wi-Fi and wireless broadband; Quality of Service (QOS); Application load-balancing; Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS); Software-Defined Networking (SDN) configuration and management; and/or, VMWare networking; NSX-T or NSX-V Ability to write and run scripts (e.g., Powershell, Python, etc.) is highly desirable Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Project Management - Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: Continuous
Aug 30, 2024
Full Time
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The City of San José is a place where we use civic technology to help our community thrive. As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology’s (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. Position Duties NOTE - The first review of applications was on Monday, August 5, 2024. We will conduct another round of application review on Tuesday, September 3, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 30, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of September 9, 2024. The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City’s strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic Development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support data-driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, public and private cloud infrastructure, and hyper-converged infrastructure. The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives. Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $121,583.28 - $147,944.16 annually Enterprise Information Technology Engineer II: $128,812.32 - $156,942.24 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Minimum Qualifications Education: EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II : Possession and maintenance of a current (non-expired) industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Other Qualifications Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand the complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting, and administering current technologies such as: Layer 2 switching (VLAN) e.g. Spanning Tree; Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP); Network design and optimization; Enterprise Wi-Fi and wireless broadband; Quality of Service (QOS); Application load-balancing; Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS); Software-Defined Networking (SDN) configuration and management; and/or, VMWare networking; NSX-T or NSX-V Ability to write and run scripts (e.g., Powershell, Python, etc.) is highly desirable Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Project Management - Requires familiarity with Agile Methodology to manage and lead technical projects. Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov . Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: Continuous
CITY OF CLAREMONT, CA
Claremont, California, United States
City of Claremont The City of Claremont is a suburb of Los Angeles that is unlike any community in Southern California. Sunset Ma g azine named Claremont "The Best Suburb in the West. " Mone y Ma g azine listed Claremont as one of the "Best Places to Live." The City has won awards in environmental stewardship, municipal budgeting, urban planning, and recreational programming. Being the best is a philosophy Claremont employees put into practice every day. The City has a reputation for being a premier city in California, with cutting edge programs and a dedication to the public engagement process. If you are considering working for the City of Claremont, ask yourself.... Do you have the passion, drive, and commitment to succeed in a fast-paced, service-driven environment? The City of Claremont produces innovative programs that are setting the bar for municipalities across the country. Do you enjoy a challenging environment that will push you to be the best in your field? If you answered these questions with YES , consider applying to be our next Information Technology Administrator! The Position Under the direction of the Information Technology Officer, the Information Technology Administrator has ultimate accountability for the optimal functioning of servers, storage, cloud, and software systems within a diverse, multi-location, multi-platform setting. They will provide expert-level technical system administration, including management of physical and virtual servers, enterprise-level support of hardware, software, data management, telecommunications, network infrastructure, cyber security, and disaster recovery. The Information Technology Administrator will oversee the work of external contractors, consultants, and vendors ensuring requirements, and timelines are met. Some exciting projects the Information Technology Administrator will work on include collaborate and lead the hardening of our network infrastructure; provide proven cyber resilience through network policy; assist in the deployment of new ERP system; and coordinate and assist in a new CADRMS implementation. The Information Technology Administrator may provide indirect supervision over clerical and technical support personnel. Work hours are generally Monday through Thursday (38-hour work week) between 7:00 a.m. - 6:00 p.m. Some evening/weekend meetings or special events may be required. Ideal Candidate The Information Technology Administrator will have five years of progressively responsible experience involving information technology support with network, systems, or database administration, preferably in public safety or a municipal enterprise-level environment, and a bachelor’s degree from an accredited college or university in computer science, information systems, or a closely related field. Or Seven years of progressively responsible experience as an information technology administrator, network administrator, at an enterprise system level, with relevant certifications to perform the abovementioned duties. Or Any combination of progressive experience as an information technology administrator or network administrator at an enterprise system level with relevant certifications to perform the duties highlighted above. Possession of, or ability to obtain certification as a full-access California Law Enforcement Telecommunications Systems (CLETS) User is highly desirable. A valid California driver’s license and good driving record is required. KEY ABILITIES The City is looking for an Information Technology Administrator who is a highly motivated and service-oriented individual who wants to work for a city that values creativity and innovation. They will have a broad range of computer knowledge and be technically skilled. They should be able to work independently within a team-oriented setting. The Information Technology Administrator will be organized and have the ability to write comprehensive and concise reports and be able to meet deadlines while managing a number of projects. They will have the ability to establish working relationships with staff and elected/appointed bodies. Additional Information COMPENSATION & BENEFITS The City of Claremont offers an attractive and competitive benefits package, including: $1,500 a month for medical allowance 3% negotiated salary increase on 7/1/25 and 7/1/26 38-hour work week 2% at 55 PERS retirement (Classic Members), Employee pays 7% of salary; 2% at 62 PERS retirement (New Member) Employee pays 6.5% of salary 96 hours - 160 hours vacation based on years of service 123 holiday/floating holiday hours 56 hours of Administrative Leave 96 sick hours per year (may bring up to 200 hours of sick leave from current employer) $75,000 life insurance on employee and $10,000 on dependents Employee Assistance Program (EAP) THE COMMUNITY Located 30 miles east of downtown Los Angeles on the lower slopes of the San Gabriel Mountains, Claremont is best known for its tree-lined streets, historic buildings, world-renowned colleges, and award-winning school system. Claremont provides the charm of a New England town within comfortable driving distance of major Southern California attractions, sports stadiums, and the Ontario International Airport. Sunset magazine described Claremont in this manner, "College towns like this one may be commonplace on the East Coast, but Claremont, 30 miles east of downtown Los Angeles, stands out as a singular example in Southern California." Metrolink Rail Authority also named Claremont a Preferred Destination Point. The City has a population of 36,000 people calling Claremont their home. Within the City's 14.14 square miles, Claremont has 24 City-owned parks and sports fields, with 2,555 acres of public parkland, of which 1,769 is wilderness. Claremont has over 25,000 City trees and has been a winner of the National Arbor Day Association's TREE CITY USA award for 38 years. Claremont's success is not accidental, but the result of a long tradition of creating and encouraging community cooperatives and involvement in civic affairs, which has also worked successfully in the areas of business and economic retention and development. The City of Claremont exemplifies the quality of a model city and is viewed and respected as a leader in local government. CITY GOVERNMENT Claremont is a general law city that uses the Council-Manager form of government. A general law city is one that operates under laws and rules established by the State of California. The City Manager is hired by and responsible to the City Council. It is the responsibility of the City Manager and City staff to implement Council policies and ensure the smooth day-to-day delivery of municipal services. The City Council also appoints a City Attorney to provide legal counsel to the City organization. The City Council is comprised of five members elected by-district for four years. The terms of offices are staggered, with three members elected at one general municipal election and two at the next. Elections are held the first Tuesday after the first Monday in March of odd-numbered years. The City Council and staff is committed to fulfilling its mission to deliver the highest quality service possible to our community in a balanced and equitable manner. The City Council has identified the following citywide priorities: Preserve our natural, cultural, and historic resources; Maintain financial stability; Invest in the maintenance and improvement of our infrastructure; Ensure the safety of our community through community-based policing and emergency preparedness;Increase livability in our neighborhoods and expand opportunities for our businesses; Promote community engagement through transparency and communication; and Develop anti-racist, anti-discrimination policies and plan to achieve community and organizational diversity, equity, and inclusion HOW TO APPLY Interested candidates can apply for this position online and obtain additional information at the City of Claremont website www.ci.claremont.ca.us . Recruitment may close after a sufficient number of qualified applicants is received. REASONABLE ACCOMMODATION The City of Claremont is committed to providing reasonable accommodation to applicants as required by the Americans with Disability Act (ADA) and Fair Employment and Housing Act (FEHA). Individuals with qualified disabilities who need reasonable accommodation during the selection process or in the performance of their duties must specify the accommodations needed, in writing, at the time when the employment application is submitted. EQUAL OPPORTUNITY EMPLOYER The City of Claremont is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity, welcomes opportunities to engage and understand others, and fosters a sense of belonging. City of Claremont employees in CATSEA areentitled to the following benefits: HEALTH, WELFARE, AND SAVINGS BENEFIT: The City shall contribute $1,500 per month towards any offered health plans, dental plans, and vision plans. HEALTH INSURANCE: The City offers a number of health plans through KeenanInsurance. DENTAL INSURANCE: The City offers a choice of two dental plans. One is an indemnity plan, which allows you to go to the dentist of your choice (no orthodontia coverage). The other is a direct service plan, in which you must select and receive care at one of the dental offices or centers provided by the plan (orthodontia coverage). VISION INSURANCE: The City offers a vision plan, which provides a vision examination each year and lenses and frames or contacts every year. LIFE INSURANCE: Employees receive a life insurance policy of $75,000 for themselves and $10,000 for any dependents they elect to insure. There are also optional insurance programs which can be taken with an employee if they leave City service. FLEXIBLE BENEFIT PLAN (SECTION 125): The City offers a voluntary flexible benefit plan which allows employees to pay for certain expenses (child care, unreimbursed medical expenses, and insurance premiums) with pre-tax dollars. VACATION: Employees are entitled to a paid vacation of 96 hours following one year of employment (employees may take their accrued vacation after six months of employment). From the second year of employment until completion of the thirteenth year, employees are entitled to 120 hours of paid vacation. Beginning with the fourteenth year, and every year thereafter, employees are entitled to 160 hours of vacation. A one time, 80-hour longevity leave bonus is given to an employee on their service anniversary date at the 10th, 15th, 20th, 25th, 30th, 35th, etc. years of service. SICK LEAVE: Employees shall accrue eight hours of sick leave per month. New employees may bring with them up to 200 hours of sick leave from their previous agency if their previous employer did not otherwise compensate them. New employees must provide documentation from their previous employer verifying their uncompensated sick leave hours. SICK LEAVE CASH OUT: Employees with at least 240 hours of accrued sick leave may cash out up to 24 hours at the end of each calendar year. ADMINISTRATIVE LEAVE ( EXEMPT EMPLOYEES ONLY ): 56 hours of administrative leave per calendar year is granted to exempt employees in recognition of the frequent requirement to work evenings, weekends, and holidays in excess of 38 hours per week. Any of the 56 leave hours not taken will be lost at the end of each calendar year. JURY LEAVE: Employees required to serve on a jury are entitled to their regular compensation for up to 76 hours. HOLIDAYS/FLOATING HOLIDAY HOURS: All Unit employees shall receive 37.5 floating holiday hours each calendar year. In addition, employees shall be entitled to the following holidays with pay each calendar year. Each holiday shall be valued at 9.5 hours. New Year's Day (January 1) Martin Luther King's Birthday (The third Monday in January) Presidents' Birthday (The third Monday in February) Memorial Day (The last Monday in May) Juneteenth (June 19th) Independence Day (July 4th) Labor Day (The first Monday in September) Veteran's Day (November 11th) Thanksgiving Day Christmas Day (December 25th) Employees shall receive additional floating holiday hours when any of the ten (10) holidays fall on the employee's scheduled day off work. For example, with a Monday through Thursday schedule, any holiday that falls on a Friday, Saturday, or Sunday shall be converted from 9.5 holiday hours to 9.5 floating holiday hours. RETIREMENT: The City of Claremont offers enrollment in the California Public Employees' Retirement System (PERS): 1. PERS Plan Formula - The City shall provide the 2.5% @ 55PERS contract option to current miscellaneous employees hired prior to March 19, 2012. An employee who is hired by the City after March 19, 2012, from another Public Employees' Retirement (PERS) agency or agency with PERS reciprocity, or with a break in service of 6 months or less, shall receive the Second Tier PERS benefit formula of 2% @ 55. A returning Claremont City employee that was enrolled in PERS will receive the PERS benefit formula they received while previously employed with the City, irrespective of the break in service. An employee who is a new enrollment in PERS, is not coming from an agency with PERS reciprocity, or with a break in service greater than 6 months shall be enrolled in the Third Tier PERS benefit formula of 2% @ 62. 2. All miscellaneous employees hired prior to March 19, 2012 shall contribute 8% towards their PERS member contributions. Employees receiving the Second Tier PERS benefit formula of 2% @ 55 shall contribute 7% towards their PERS member contributions. Employees receiving the Third Tier PERS benefit formula of 2% @ 62 shall contribute 6.5% or 50% of the total normal cost rate, whichever is greater, towards their PERS member contributions. Both City and employee contributions shall at the time of separation, belong to the employee. 3. PERS Highest Pension Calculation Compensation Period - The City shall continue to provide the Single Highest One Year Final Compensation Pension calculation benefit to current miscellaneous employees hired prior to March 19, 2012. Miscellaneous employees hired after March 19, 2012 shall receive the Three Year Final Compensation calculation benefit. 4. The City shall provide miscellaneous employees under the 2.5% @ 55, 2% @ 55, and 2% @ 62 plan tiers with the following benefits/provisions: a) Credit for unused sick leave (Government Code Section 20965). b) 1959 Survivor Benefit (Third Level benefits) DEFERRED COMPENSATION PLAN: Employees have the opportunity to participate in a supplemental retirement savings plan offered through MissionSquare. Through tax-deferred payroll deductions, employees are eligible to deposit funds into their account, up to the maximum allowed by law. Participation in this program: Invests in high-performing funds yielding tax-deferred earnings; Provides a superior tool for retirement planning and savings. 401 (a) PLAN: Employees have the opportunity to participate in this tax deferred retirement savings tool. Employees may defer compensation up to $46,000 annually or 100% of income, whichever is less. DEFERRED COMPENSATION RETENTION INCENTIVE PROGRAM ( EXEMPT EMPLOYEES ONLY ): This program was established to provide tenure and savings incentives for exempt employees. Beginning with the employee's third consecutive year of service, the City will match up to one percent of the employee's base pay, payable into their deferred compensation account. This percentage increases to two percent at the beginning of their fifth year, three percent at the beginning of their sixth year, four percent at the beginning of their eighth year, and five percent at the beginning of their tenth year. The employee's match may come from any excess health benefit. LONG-TERM DISABILITY: The City provides a long-term disability plan. This benefit is in case an employee sustains a non-work-related illness or injury that results in their inability to work for a long period of time. In this event, an employee will receive 66.66% of their base pay after 60 days, and continued payment until they are medically able to return to work, or until they reach the age of 65, whichever comes first (maximum of $8,000 per month). TUITION REIMBURSEMENT: Employees may particiate in the City's tuition reimbursement program. The amount of reimbursement will be up to $1,500 per fiscal year. Reimbursable items include registration, tuition, textbooks, and parking. BILINGUAL PAY: Employees are eligible to receive $75monthly bilingual pay upon successful completion of a proficiency exam for Spanish or other language as may be designated by the City. POLICE RECORDS ASSIGNMENT PREMIUM: Senior Records Clerks and Records Clerks who are routinely and consistenly assigned to the Poilice Records Division shallreceive$100 monthly. WORK BOOT REIMBURSEMENT: The City will contribute up to $400 towards the purchase of work boots for employees in applicable positions as defined in the Memorandum of Understanding. CREDIT UNION MEMBERSHIP: Employees are eligible for membership in the F & A Federal Credit Union. F & A offers a wide variety of services, including checking and savings accounts and all types of loans (automobile, vacation, personal, first and second home mortgages, and more!). EMPLOYEE ASSISTANCE PROGRAM (EAP): The City cares about the emotional and physical well-being of its employees and their families and offers a City paid Employee Assistance Program. DIRECT DEPOSIT PAYROLL: Employees may authorize the automatic deposit of their paycheck into their checking, savings, or credit union account. Revised: July 2024 Closing Date/Time: 10/3/2024 1:00 PM Pacific
Sep 13, 2024
Full Time
City of Claremont The City of Claremont is a suburb of Los Angeles that is unlike any community in Southern California. Sunset Ma g azine named Claremont "The Best Suburb in the West. " Mone y Ma g azine listed Claremont as one of the "Best Places to Live." The City has won awards in environmental stewardship, municipal budgeting, urban planning, and recreational programming. Being the best is a philosophy Claremont employees put into practice every day. The City has a reputation for being a premier city in California, with cutting edge programs and a dedication to the public engagement process. If you are considering working for the City of Claremont, ask yourself.... Do you have the passion, drive, and commitment to succeed in a fast-paced, service-driven environment? The City of Claremont produces innovative programs that are setting the bar for municipalities across the country. Do you enjoy a challenging environment that will push you to be the best in your field? If you answered these questions with YES , consider applying to be our next Information Technology Administrator! The Position Under the direction of the Information Technology Officer, the Information Technology Administrator has ultimate accountability for the optimal functioning of servers, storage, cloud, and software systems within a diverse, multi-location, multi-platform setting. They will provide expert-level technical system administration, including management of physical and virtual servers, enterprise-level support of hardware, software, data management, telecommunications, network infrastructure, cyber security, and disaster recovery. The Information Technology Administrator will oversee the work of external contractors, consultants, and vendors ensuring requirements, and timelines are met. Some exciting projects the Information Technology Administrator will work on include collaborate and lead the hardening of our network infrastructure; provide proven cyber resilience through network policy; assist in the deployment of new ERP system; and coordinate and assist in a new CADRMS implementation. The Information Technology Administrator may provide indirect supervision over clerical and technical support personnel. Work hours are generally Monday through Thursday (38-hour work week) between 7:00 a.m. - 6:00 p.m. Some evening/weekend meetings or special events may be required. Ideal Candidate The Information Technology Administrator will have five years of progressively responsible experience involving information technology support with network, systems, or database administration, preferably in public safety or a municipal enterprise-level environment, and a bachelor’s degree from an accredited college or university in computer science, information systems, or a closely related field. Or Seven years of progressively responsible experience as an information technology administrator, network administrator, at an enterprise system level, with relevant certifications to perform the abovementioned duties. Or Any combination of progressive experience as an information technology administrator or network administrator at an enterprise system level with relevant certifications to perform the duties highlighted above. Possession of, or ability to obtain certification as a full-access California Law Enforcement Telecommunications Systems (CLETS) User is highly desirable. A valid California driver’s license and good driving record is required. KEY ABILITIES The City is looking for an Information Technology Administrator who is a highly motivated and service-oriented individual who wants to work for a city that values creativity and innovation. They will have a broad range of computer knowledge and be technically skilled. They should be able to work independently within a team-oriented setting. The Information Technology Administrator will be organized and have the ability to write comprehensive and concise reports and be able to meet deadlines while managing a number of projects. They will have the ability to establish working relationships with staff and elected/appointed bodies. Additional Information COMPENSATION & BENEFITS The City of Claremont offers an attractive and competitive benefits package, including: $1,500 a month for medical allowance 3% negotiated salary increase on 7/1/25 and 7/1/26 38-hour work week 2% at 55 PERS retirement (Classic Members), Employee pays 7% of salary; 2% at 62 PERS retirement (New Member) Employee pays 6.5% of salary 96 hours - 160 hours vacation based on years of service 123 holiday/floating holiday hours 56 hours of Administrative Leave 96 sick hours per year (may bring up to 200 hours of sick leave from current employer) $75,000 life insurance on employee and $10,000 on dependents Employee Assistance Program (EAP) THE COMMUNITY Located 30 miles east of downtown Los Angeles on the lower slopes of the San Gabriel Mountains, Claremont is best known for its tree-lined streets, historic buildings, world-renowned colleges, and award-winning school system. Claremont provides the charm of a New England town within comfortable driving distance of major Southern California attractions, sports stadiums, and the Ontario International Airport. Sunset magazine described Claremont in this manner, "College towns like this one may be commonplace on the East Coast, but Claremont, 30 miles east of downtown Los Angeles, stands out as a singular example in Southern California." Metrolink Rail Authority also named Claremont a Preferred Destination Point. The City has a population of 36,000 people calling Claremont their home. Within the City's 14.14 square miles, Claremont has 24 City-owned parks and sports fields, with 2,555 acres of public parkland, of which 1,769 is wilderness. Claremont has over 25,000 City trees and has been a winner of the National Arbor Day Association's TREE CITY USA award for 38 years. Claremont's success is not accidental, but the result of a long tradition of creating and encouraging community cooperatives and involvement in civic affairs, which has also worked successfully in the areas of business and economic retention and development. The City of Claremont exemplifies the quality of a model city and is viewed and respected as a leader in local government. CITY GOVERNMENT Claremont is a general law city that uses the Council-Manager form of government. A general law city is one that operates under laws and rules established by the State of California. The City Manager is hired by and responsible to the City Council. It is the responsibility of the City Manager and City staff to implement Council policies and ensure the smooth day-to-day delivery of municipal services. The City Council also appoints a City Attorney to provide legal counsel to the City organization. The City Council is comprised of five members elected by-district for four years. The terms of offices are staggered, with three members elected at one general municipal election and two at the next. Elections are held the first Tuesday after the first Monday in March of odd-numbered years. The City Council and staff is committed to fulfilling its mission to deliver the highest quality service possible to our community in a balanced and equitable manner. The City Council has identified the following citywide priorities: Preserve our natural, cultural, and historic resources; Maintain financial stability; Invest in the maintenance and improvement of our infrastructure; Ensure the safety of our community through community-based policing and emergency preparedness;Increase livability in our neighborhoods and expand opportunities for our businesses; Promote community engagement through transparency and communication; and Develop anti-racist, anti-discrimination policies and plan to achieve community and organizational diversity, equity, and inclusion HOW TO APPLY Interested candidates can apply for this position online and obtain additional information at the City of Claremont website www.ci.claremont.ca.us . Recruitment may close after a sufficient number of qualified applicants is received. REASONABLE ACCOMMODATION The City of Claremont is committed to providing reasonable accommodation to applicants as required by the Americans with Disability Act (ADA) and Fair Employment and Housing Act (FEHA). Individuals with qualified disabilities who need reasonable accommodation during the selection process or in the performance of their duties must specify the accommodations needed, in writing, at the time when the employment application is submitted. EQUAL OPPORTUNITY EMPLOYER The City of Claremont is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity, welcomes opportunities to engage and understand others, and fosters a sense of belonging. City of Claremont employees in CATSEA areentitled to the following benefits: HEALTH, WELFARE, AND SAVINGS BENEFIT: The City shall contribute $1,500 per month towards any offered health plans, dental plans, and vision plans. HEALTH INSURANCE: The City offers a number of health plans through KeenanInsurance. DENTAL INSURANCE: The City offers a choice of two dental plans. One is an indemnity plan, which allows you to go to the dentist of your choice (no orthodontia coverage). The other is a direct service plan, in which you must select and receive care at one of the dental offices or centers provided by the plan (orthodontia coverage). VISION INSURANCE: The City offers a vision plan, which provides a vision examination each year and lenses and frames or contacts every year. LIFE INSURANCE: Employees receive a life insurance policy of $75,000 for themselves and $10,000 for any dependents they elect to insure. There are also optional insurance programs which can be taken with an employee if they leave City service. FLEXIBLE BENEFIT PLAN (SECTION 125): The City offers a voluntary flexible benefit plan which allows employees to pay for certain expenses (child care, unreimbursed medical expenses, and insurance premiums) with pre-tax dollars. VACATION: Employees are entitled to a paid vacation of 96 hours following one year of employment (employees may take their accrued vacation after six months of employment). From the second year of employment until completion of the thirteenth year, employees are entitled to 120 hours of paid vacation. Beginning with the fourteenth year, and every year thereafter, employees are entitled to 160 hours of vacation. A one time, 80-hour longevity leave bonus is given to an employee on their service anniversary date at the 10th, 15th, 20th, 25th, 30th, 35th, etc. years of service. SICK LEAVE: Employees shall accrue eight hours of sick leave per month. New employees may bring with them up to 200 hours of sick leave from their previous agency if their previous employer did not otherwise compensate them. New employees must provide documentation from their previous employer verifying their uncompensated sick leave hours. SICK LEAVE CASH OUT: Employees with at least 240 hours of accrued sick leave may cash out up to 24 hours at the end of each calendar year. ADMINISTRATIVE LEAVE ( EXEMPT EMPLOYEES ONLY ): 56 hours of administrative leave per calendar year is granted to exempt employees in recognition of the frequent requirement to work evenings, weekends, and holidays in excess of 38 hours per week. Any of the 56 leave hours not taken will be lost at the end of each calendar year. JURY LEAVE: Employees required to serve on a jury are entitled to their regular compensation for up to 76 hours. HOLIDAYS/FLOATING HOLIDAY HOURS: All Unit employees shall receive 37.5 floating holiday hours each calendar year. In addition, employees shall be entitled to the following holidays with pay each calendar year. Each holiday shall be valued at 9.5 hours. New Year's Day (January 1) Martin Luther King's Birthday (The third Monday in January) Presidents' Birthday (The third Monday in February) Memorial Day (The last Monday in May) Juneteenth (June 19th) Independence Day (July 4th) Labor Day (The first Monday in September) Veteran's Day (November 11th) Thanksgiving Day Christmas Day (December 25th) Employees shall receive additional floating holiday hours when any of the ten (10) holidays fall on the employee's scheduled day off work. For example, with a Monday through Thursday schedule, any holiday that falls on a Friday, Saturday, or Sunday shall be converted from 9.5 holiday hours to 9.5 floating holiday hours. RETIREMENT: The City of Claremont offers enrollment in the California Public Employees' Retirement System (PERS): 1. PERS Plan Formula - The City shall provide the 2.5% @ 55PERS contract option to current miscellaneous employees hired prior to March 19, 2012. An employee who is hired by the City after March 19, 2012, from another Public Employees' Retirement (PERS) agency or agency with PERS reciprocity, or with a break in service of 6 months or less, shall receive the Second Tier PERS benefit formula of 2% @ 55. A returning Claremont City employee that was enrolled in PERS will receive the PERS benefit formula they received while previously employed with the City, irrespective of the break in service. An employee who is a new enrollment in PERS, is not coming from an agency with PERS reciprocity, or with a break in service greater than 6 months shall be enrolled in the Third Tier PERS benefit formula of 2% @ 62. 2. All miscellaneous employees hired prior to March 19, 2012 shall contribute 8% towards their PERS member contributions. Employees receiving the Second Tier PERS benefit formula of 2% @ 55 shall contribute 7% towards their PERS member contributions. Employees receiving the Third Tier PERS benefit formula of 2% @ 62 shall contribute 6.5% or 50% of the total normal cost rate, whichever is greater, towards their PERS member contributions. Both City and employee contributions shall at the time of separation, belong to the employee. 3. PERS Highest Pension Calculation Compensation Period - The City shall continue to provide the Single Highest One Year Final Compensation Pension calculation benefit to current miscellaneous employees hired prior to March 19, 2012. Miscellaneous employees hired after March 19, 2012 shall receive the Three Year Final Compensation calculation benefit. 4. The City shall provide miscellaneous employees under the 2.5% @ 55, 2% @ 55, and 2% @ 62 plan tiers with the following benefits/provisions: a) Credit for unused sick leave (Government Code Section 20965). b) 1959 Survivor Benefit (Third Level benefits) DEFERRED COMPENSATION PLAN: Employees have the opportunity to participate in a supplemental retirement savings plan offered through MissionSquare. Through tax-deferred payroll deductions, employees are eligible to deposit funds into their account, up to the maximum allowed by law. Participation in this program: Invests in high-performing funds yielding tax-deferred earnings; Provides a superior tool for retirement planning and savings. 401 (a) PLAN: Employees have the opportunity to participate in this tax deferred retirement savings tool. Employees may defer compensation up to $46,000 annually or 100% of income, whichever is less. DEFERRED COMPENSATION RETENTION INCENTIVE PROGRAM ( EXEMPT EMPLOYEES ONLY ): This program was established to provide tenure and savings incentives for exempt employees. Beginning with the employee's third consecutive year of service, the City will match up to one percent of the employee's base pay, payable into their deferred compensation account. This percentage increases to two percent at the beginning of their fifth year, three percent at the beginning of their sixth year, four percent at the beginning of their eighth year, and five percent at the beginning of their tenth year. The employee's match may come from any excess health benefit. LONG-TERM DISABILITY: The City provides a long-term disability plan. This benefit is in case an employee sustains a non-work-related illness or injury that results in their inability to work for a long period of time. In this event, an employee will receive 66.66% of their base pay after 60 days, and continued payment until they are medically able to return to work, or until they reach the age of 65, whichever comes first (maximum of $8,000 per month). TUITION REIMBURSEMENT: Employees may particiate in the City's tuition reimbursement program. The amount of reimbursement will be up to $1,500 per fiscal year. Reimbursable items include registration, tuition, textbooks, and parking. BILINGUAL PAY: Employees are eligible to receive $75monthly bilingual pay upon successful completion of a proficiency exam for Spanish or other language as may be designated by the City. POLICE RECORDS ASSIGNMENT PREMIUM: Senior Records Clerks and Records Clerks who are routinely and consistenly assigned to the Poilice Records Division shallreceive$100 monthly. WORK BOOT REIMBURSEMENT: The City will contribute up to $400 towards the purchase of work boots for employees in applicable positions as defined in the Memorandum of Understanding. CREDIT UNION MEMBERSHIP: Employees are eligible for membership in the F & A Federal Credit Union. F & A offers a wide variety of services, including checking and savings accounts and all types of loans (automobile, vacation, personal, first and second home mortgages, and more!). EMPLOYEE ASSISTANCE PROGRAM (EAP): The City cares about the emotional and physical well-being of its employees and their families and offers a City paid Employee Assistance Program. DIRECT DEPOSIT PAYROLL: Employees may authorize the automatic deposit of their paycheck into their checking, savings, or credit union account. Revised: July 2024 Closing Date/Time: 10/3/2024 1:00 PM Pacific
City of Huntington Beach, CA
Huntington Beach, California, United States
Description The first review of applications is scheduled to occur for applications received before 5:00 PM on August 1, 2024 . This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established. Information Services The Information Services (IS) Department provides essential internal services to all City departments by integrating people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the city to function securely and reliably. We recognize the importance of partnering with city departments to develop technology solutions that are innovative, secure, reliable, cost-effective and scalable. We believe in the concept of future-proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into four divisions: Administration, Infrastructure Systems, Technology Engagement & Support, and Business Applications. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. This balanced approach ensures a comprehensive and integrated delivery of services to meet the diverse needs of the city. At this time , we have TWO (2) outstanding career opportunities available for the right individuals to join our Business Application Division as Business Analysts. The Business Application Division is responsible for managing all facets of the city’s 200+ enterprise applications, including database administration process automation, programming, web services, application delivery platforms, GIS mapping services, and electronic messaging applications. The Position The Information Technology Analyst assigned to the Business Systems division, will be responsible for conducting advanced and specialized systems analysis and programming work. This role involves tackling complex assignments and projects, where the Business Analyst may also exercise lead authority, guiding and coordinating efforts to ensure successful outcomes. Their responsibilities include conducting thorough data analysis, implementing process improvements, and overseeing the integration of new technologies to enhance operational efficiency and meet organizational goals. The Business Analyst's ability to navigate intricate technical landscapes and communicate effectively across teams ensures that projects are executed with precision and alignment with business objectives . The Ideal Candidate We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will have a strong background in SQL database management, applications support, and customer interfacing. Programming experience is a plus. The successful candidate will play a crucial role in analyzing business needs, supporting applications, and ensuring seamless communication. Examples of Essential Duties Incumbents may be assigned to perform work in support of Business Systems or Infrastructure. Develops web applications, business applications, server components and data interfaces Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms Creates design documents; writes codes; develops technical documentation Designs, develops, tests, documents and maintains various databases and websites Performs system administration tests such as database security management and disaster recovery Assists with the development and integration of new tools for compliance with department requirements Provides professional systems support to users of particular applications and/or information services staff Cross trains with other Information Technology Analysts to provide back-up coverage during absences Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field Maintains effective relationships with vendors and their technical support personnel Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines Click here to view the full job description Minimum Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Education: Bachelor’s degree in Computer Science, Computer Network, Information Technology, or closely related field. Experience: Two (2) years’ experience managing, administrating, and/or upgrading enterprise Information Technology systems License/Certificate: A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment. SPECIAL CONDITIONS Must be able to respond to emergency services call out Must pass a comprehensive background investigation Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Click here to view the full job description APPLICATION AND SELECTION PROCESS An on-line application must be completed in its entirety. Applicants who best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%) - tentatively scheduled for - August 15, 2024 . Selection Interview Background Appointment Supplemental Information Click here to view the full job description The City of Huntington Beach offers a comprehensive benefit package to Huntington Beach Municipal Teamsters (formerly MEA) members, including: The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations. TWELVE PAID HOLIDAYS provided per year. GENERAL LEAVE with pay of 176 hours is granted to regular full-time employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service. EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities. GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances. FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses. RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members. The benefit formula, final compensation period, and member contribution rate is as represented below: Classic Miscellaneous Members: Benefit Formula Miscellaneous 2.5% at age 55 Final Compensation Period 1-year Final Compensation Member Contribution Rate 9.0% of Reportable Compensation New Miscellaneous Members under PEPRA: Benefit Formula Miscellaneous 2% at age 62 Final Compensation Period 3-year Final Compensation Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23) DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available. CREDIT UNION membership is available to all City employees and provides access to low interest loans. FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval. An Agency Shop Agreement exists between the City of Huntington Beach and the Huntington Beach Municipal Teamsters (HBMT). As a result, employees in classifications represented by the HBMT are required, no later than 30 days after commencing employment, to either opt out or become a dues paying HBMT member. All dues are collected via payroll deduction and distributed directly to HBMT for processing. NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice. For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Huntington Beach Municipal Teamsters" or "Municipal Employees' Association". Closing Date/Time: Continuous
Jul 19, 2024
Full Time
Description The first review of applications is scheduled to occur for applications received before 5:00 PM on August 1, 2024 . This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established. Information Services The Information Services (IS) Department provides essential internal services to all City departments by integrating people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the city to function securely and reliably. We recognize the importance of partnering with city departments to develop technology solutions that are innovative, secure, reliable, cost-effective and scalable. We believe in the concept of future-proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into four divisions: Administration, Infrastructure Systems, Technology Engagement & Support, and Business Applications. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. This balanced approach ensures a comprehensive and integrated delivery of services to meet the diverse needs of the city. At this time , we have TWO (2) outstanding career opportunities available for the right individuals to join our Business Application Division as Business Analysts. The Business Application Division is responsible for managing all facets of the city’s 200+ enterprise applications, including database administration process automation, programming, web services, application delivery platforms, GIS mapping services, and electronic messaging applications. The Position The Information Technology Analyst assigned to the Business Systems division, will be responsible for conducting advanced and specialized systems analysis and programming work. This role involves tackling complex assignments and projects, where the Business Analyst may also exercise lead authority, guiding and coordinating efforts to ensure successful outcomes. Their responsibilities include conducting thorough data analysis, implementing process improvements, and overseeing the integration of new technologies to enhance operational efficiency and meet organizational goals. The Business Analyst's ability to navigate intricate technical landscapes and communicate effectively across teams ensures that projects are executed with precision and alignment with business objectives . The Ideal Candidate We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will have a strong background in SQL database management, applications support, and customer interfacing. Programming experience is a plus. The successful candidate will play a crucial role in analyzing business needs, supporting applications, and ensuring seamless communication. Examples of Essential Duties Incumbents may be assigned to perform work in support of Business Systems or Infrastructure. Develops web applications, business applications, server components and data interfaces Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms Creates design documents; writes codes; develops technical documentation Designs, develops, tests, documents and maintains various databases and websites Performs system administration tests such as database security management and disaster recovery Assists with the development and integration of new tools for compliance with department requirements Provides professional systems support to users of particular applications and/or information services staff Cross trains with other Information Technology Analysts to provide back-up coverage during absences Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field Maintains effective relationships with vendors and their technical support personnel Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines Click here to view the full job description Minimum Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Education: Bachelor’s degree in Computer Science, Computer Network, Information Technology, or closely related field. Experience: Two (2) years’ experience managing, administrating, and/or upgrading enterprise Information Technology systems License/Certificate: A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment. SPECIAL CONDITIONS Must be able to respond to emergency services call out Must pass a comprehensive background investigation Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Click here to view the full job description APPLICATION AND SELECTION PROCESS An on-line application must be completed in its entirety. Applicants who best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%) - tentatively scheduled for - August 15, 2024 . Selection Interview Background Appointment Supplemental Information Click here to view the full job description The City of Huntington Beach offers a comprehensive benefit package to Huntington Beach Municipal Teamsters (formerly MEA) members, including: The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations. TWELVE PAID HOLIDAYS provided per year. GENERAL LEAVE with pay of 176 hours is granted to regular full-time employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service. EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities. GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances. FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses. RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members. The benefit formula, final compensation period, and member contribution rate is as represented below: Classic Miscellaneous Members: Benefit Formula Miscellaneous 2.5% at age 55 Final Compensation Period 1-year Final Compensation Member Contribution Rate 9.0% of Reportable Compensation New Miscellaneous Members under PEPRA: Benefit Formula Miscellaneous 2% at age 62 Final Compensation Period 3-year Final Compensation Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23) DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available. CREDIT UNION membership is available to all City employees and provides access to low interest loans. FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval. An Agency Shop Agreement exists between the City of Huntington Beach and the Huntington Beach Municipal Teamsters (HBMT). As a result, employees in classifications represented by the HBMT are required, no later than 30 days after commencing employment, to either opt out or become a dues paying HBMT member. All dues are collected via payroll deduction and distributed directly to HBMT for processing. NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice. For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Huntington Beach Municipal Teamsters" or "Municipal Employees' Association". Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $8,095.00 - $8,904.00 Per Month ($97,140.00 - $106,848.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills is technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgement to standard and non-standard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). Occasional travel to remote sites which connect to the main campus may be required. This position will be required to take part in the regular network team on-call rotation. This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title Network Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $8,095.00 - $8,904.00 Per Month ($97,140.00 - $106,848.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills is technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgement to standard and non-standard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). Occasional travel to remote sites which connect to the main campus may be required. This position will be required to take part in the regular network team on-call rotation. This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation) Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Position Description Scheduled Salary Increases : Step 6 effective 7/8/24 ($50,362 - $64,298 Annually) 3% effective 12/9/24 ($51,870 - $66,222 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for dynamic and experienced information technology (IT) professionals interested in a position as an Information Technology Analyst I - Governance, Risk, Compliance (GRC) . The Information Technology Analyst I - Governance, Risk, Compliance (GRC) will perform a broad range of duties which includes d eveloping, implementing, and assessing software compliance and governance, c onducting risk assessments and vulnerability analyses, m anaging and maintaining documentation of exceptions to standards, p erforming audits and investigations, and i dentifying, analyzing, and mitigating risk, including documenting, prioritizing, and accepting risk. " HYBRID TELEWORK AVAILABILITY (Remote work options) - Some departments may offer hybrid telework opportunities which are dependent upon departmental directives. Currently, the Department of Internal Services offers some hybrid telework opportunities with at least 2 days required in-office per week . All schedules are subject to manager and/or supervisor approval. Candidates invited to interview for open positions may confirm availability of hybrid telework opportunities and discuss details with the hiring department." Please note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Develops, implements, and assesses software compliance and governance. Conducts risk assessments and vulnerability analyses. Manages and maintains documentation of exceptions to standards. Performs audits and investigations. Identifies, analyzes, and mitigates risk, including documentation, prioritization, and acceptance of risk. Reports identified, assessed, and/or mitigated risks to leadership on a regular basis. Translates security analysis, audit results, and compliance guidelines into clear and actionable plans. Assists in the development and implementation of County IT governance policies and procedures. Develops and refines policies to remain current and enforceable with changing technology. Knowledge, Skills and Abilities Knowledge of : Common security and privacy frameworks and regulations (e.g. ISO, NIST, CIS, HIPAA, PCI, DSS); Standard information systems risk assessment principals, methodologies, and techniques; Incident response management; Updates to software compliance and governance standards. Skills/Abilities to : Identify and assess the severity and potential impacts of risks and communicate findings; Apply security controls to computer software and hardware; Effectively communicate security and risk-related information to stakeholders verbally and in writing; Establish and maintain effective working relationships at all organization levels. Minimum Qualifications Experience : Two (2) years of full-time, paid work experience in a cybersecurity, IT audit, IT Compliance or GRC role conducting risk assessments, vulnerability assessments, or compliance audits. Substitution : Possession of a valid CompTIA Security+ certification obtained or renewed within the last five (5) years may substitute for one (1) year of the required experience. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your education/work experience, including current position. Failure to list current, complete, and accurate education/work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. If you are attempting to qualifying under the substitution option, a copy of your CompTIA Security+ certificate must be submitted with your application. You may attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Written Examination - If required, the examination will be offered in an online format. Please indicate on the supplemental questionnaire if you have the ability to complete an online examination. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable , a CompTIA Security+ certificate. You may either attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Fresno County Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Position Description Scheduled Salary Increases : Step 6 effective 7/8/24 ($50,362 - $64,298 Annually) 3% effective 12/9/24 ($51,870 - $66,222 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for dynamic and experienced information technology (IT) professionals interested in a position as an Information Technology Analyst I - Governance, Risk, Compliance (GRC) . The Information Technology Analyst I - Governance, Risk, Compliance (GRC) will perform a broad range of duties which includes d eveloping, implementing, and assessing software compliance and governance, c onducting risk assessments and vulnerability analyses, m anaging and maintaining documentation of exceptions to standards, p erforming audits and investigations, and i dentifying, analyzing, and mitigating risk, including documenting, prioritizing, and accepting risk. " HYBRID TELEWORK AVAILABILITY (Remote work options) - Some departments may offer hybrid telework opportunities which are dependent upon departmental directives. Currently, the Department of Internal Services offers some hybrid telework opportunities with at least 2 days required in-office per week . All schedules are subject to manager and/or supervisor approval. Candidates invited to interview for open positions may confirm availability of hybrid telework opportunities and discuss details with the hiring department." Please note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Develops, implements, and assesses software compliance and governance. Conducts risk assessments and vulnerability analyses. Manages and maintains documentation of exceptions to standards. Performs audits and investigations. Identifies, analyzes, and mitigates risk, including documentation, prioritization, and acceptance of risk. Reports identified, assessed, and/or mitigated risks to leadership on a regular basis. Translates security analysis, audit results, and compliance guidelines into clear and actionable plans. Assists in the development and implementation of County IT governance policies and procedures. Develops and refines policies to remain current and enforceable with changing technology. Knowledge, Skills and Abilities Knowledge of : Common security and privacy frameworks and regulations (e.g. ISO, NIST, CIS, HIPAA, PCI, DSS); Standard information systems risk assessment principals, methodologies, and techniques; Incident response management; Updates to software compliance and governance standards. Skills/Abilities to : Identify and assess the severity and potential impacts of risks and communicate findings; Apply security controls to computer software and hardware; Effectively communicate security and risk-related information to stakeholders verbally and in writing; Establish and maintain effective working relationships at all organization levels. Minimum Qualifications Experience : Two (2) years of full-time, paid work experience in a cybersecurity, IT audit, IT Compliance or GRC role conducting risk assessments, vulnerability assessments, or compliance audits. Substitution : Possession of a valid CompTIA Security+ certification obtained or renewed within the last five (5) years may substitute for one (1) year of the required experience. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your education/work experience, including current position. Failure to list current, complete, and accurate education/work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. If you are attempting to qualifying under the substitution option, a copy of your CompTIA Security+ certificate must be submitted with your application. You may attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Written Examination - If required, the examination will be offered in an online format. Please indicate on the supplemental questionnaire if you have the ability to complete an online examination. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable , a CompTIA Security+ certificate. You may either attach a copy to your application; fax a copy to 559-455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . Late submission of documentation will not be accepted. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Fresno County Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Associate Director of Service Management Administrator Level This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Service Management Appointment Type At-Will Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $9,500.00 - $10,808.00 Per Month ($114,000.00 - $129,696.00 Annually) Salary is commensurate with experience. Position Summary The incumbent is responsible for managing the daily operations of staff in the help desk, endpoint management, and service management teams. The responsibilities include assigning service tickets, network connectivity, staff management, and process improvement. This role is responsible for coordinating with University Housing to ensure that all residents have reliable and secure access to network services. In addition to coordinate with University Housing leadership to assist with the planning and implementation of their technology initiatives. The incumbent shall play an active role in guiding the ITS endpoint management function. In this capacity, the incumbent shall provide project leadership and subject matter expertise to the Endpoint Management team that administers and supports Windows and Apple systems. The incumbent shall work with the Endpoint Management team to develop and implement endpoint management infrastructure, security policies, and wide scale application and OS deployments. Position Information The Associate Director of Service Management responsibilities include: IT Service Management Planning and Innovation Work with the ITS Service Desk and Endpoint Management teams to develop strategic plans for wide scale hardware, application and OS deployments. Based on such planning, manage implementation and development products and projects, coordinating all functional and technical aspects of the implementation efforts, including coordinating change requests and service requests. Establish an environment of innovation by researching and examining current and new technology trends. Collaborate across all ITS teams including Enterprise Applications (EA), Systems, Security, and Network to develop tactical and strategic application development plans. Oversee endpoint security including the protection of sensitive data and the appropriate use of security technologies in these protections. Represent SF State in CSU-wide meetings and conferences as appropriate. Management Build appropriate training and time management activities and processes for the effective allocation of staff to tasks while also keeping current in technologies and best practices. Supporting the Systems Identity management team as related to the application support infrastructure of identity management. Coordinate the applicable service team response to Information Security Officer (ISO) initiated objectives and required or requested mitigations. Establishes goals, performance, and accountability measures to ensure staff are meeting timelines, working efficiently, and providing high levels of service delivery. Manages key vendor relationships with ITS vendors and service providers. Other Duties as Assigned Minimum Qualifications Bachelor's Degree in Business, Management Information Systems, Computing Science, or a related field. Seven to ten years in progressively responsible IT roles, including enterprise application development. Demonstrated success in managing or supervising a development team. Demonstrated success in working with collaborative IT governance bodies. Extensive experience with and working knowledge of software development methodologies, application security, and application architecture. Demonstrated ability to utilize proven implementation methodologies and project management tools. Excellent oral and written communication skills as well as excellent presentation skills. Strong problem-solving, leadership, team building, and organizational skills. Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including executive management. Preferred Qualifications Master’s Degree in Business, Management Information Systems, Computing Science, or a related field. Demonstrated success in leading complex IT projects in non-profit/Higher Education environment. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, and hardware). Experience in mobile development and support scenarios with native applications. Experience in the use of Confluence / Jira in a development organization. ITIL Certification Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Aug 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title Associate Director of Service Management Administrator Level This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Service Management Appointment Type At-Will Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $9,500.00 - $10,808.00 Per Month ($114,000.00 - $129,696.00 Annually) Salary is commensurate with experience. Position Summary The incumbent is responsible for managing the daily operations of staff in the help desk, endpoint management, and service management teams. The responsibilities include assigning service tickets, network connectivity, staff management, and process improvement. This role is responsible for coordinating with University Housing to ensure that all residents have reliable and secure access to network services. In addition to coordinate with University Housing leadership to assist with the planning and implementation of their technology initiatives. The incumbent shall play an active role in guiding the ITS endpoint management function. In this capacity, the incumbent shall provide project leadership and subject matter expertise to the Endpoint Management team that administers and supports Windows and Apple systems. The incumbent shall work with the Endpoint Management team to develop and implement endpoint management infrastructure, security policies, and wide scale application and OS deployments. Position Information The Associate Director of Service Management responsibilities include: IT Service Management Planning and Innovation Work with the ITS Service Desk and Endpoint Management teams to develop strategic plans for wide scale hardware, application and OS deployments. Based on such planning, manage implementation and development products and projects, coordinating all functional and technical aspects of the implementation efforts, including coordinating change requests and service requests. Establish an environment of innovation by researching and examining current and new technology trends. Collaborate across all ITS teams including Enterprise Applications (EA), Systems, Security, and Network to develop tactical and strategic application development plans. Oversee endpoint security including the protection of sensitive data and the appropriate use of security technologies in these protections. Represent SF State in CSU-wide meetings and conferences as appropriate. Management Build appropriate training and time management activities and processes for the effective allocation of staff to tasks while also keeping current in technologies and best practices. Supporting the Systems Identity management team as related to the application support infrastructure of identity management. Coordinate the applicable service team response to Information Security Officer (ISO) initiated objectives and required or requested mitigations. Establishes goals, performance, and accountability measures to ensure staff are meeting timelines, working efficiently, and providing high levels of service delivery. Manages key vendor relationships with ITS vendors and service providers. Other Duties as Assigned Minimum Qualifications Bachelor's Degree in Business, Management Information Systems, Computing Science, or a related field. Seven to ten years in progressively responsible IT roles, including enterprise application development. Demonstrated success in managing or supervising a development team. Demonstrated success in working with collaborative IT governance bodies. Extensive experience with and working knowledge of software development methodologies, application security, and application architecture. Demonstrated ability to utilize proven implementation methodologies and project management tools. Excellent oral and written communication skills as well as excellent presentation skills. Strong problem-solving, leadership, team building, and organizational skills. Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including executive management. Preferred Qualifications Master’s Degree in Business, Management Information Systems, Computing Science, or a related field. Demonstrated success in leading complex IT projects in non-profit/Higher Education environment. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, and hardware). Experience in mobile development and support scenarios with native applications. Experience in the use of Confluence / Jira in a development organization. ITIL Certification Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Aug 08 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Huntington Beach, CA
Huntington Beach, California, United States
Description Note: This position will remain open until filled. First review of applications is scheduled to occur for applications received before 5:00 PM on August 8, 2024. This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established. Information Services Department The Information Services (IS) Department provides essential internal services to all City departments by integrating people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the city to function securely and reliably. We recognize the importance of partnering with city departments to develop technology solutions that are innovative, secure, reliable, cost-effective and scalable. We believe in the concept of future-proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into four divisions: Administration, Infrastructure Systems, Technology Engagement & Support, and Business Applications. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. This balanced approach ensures a comprehensive and integrated delivery of services to meet the diverse needs of the city. We are seeking an experienced IT Supervisor to lead our Technology Engagement & Support department. This team provides comprehensive helpdesk and technical support for a variety of software and hardware used by City employees. Key functions include offering technical support for end-user appliances, troubleshooting services, and managing the lifecycle replacement of desktops, laptops, cell phones, and other devices. The department also supports computer operations across all City facilities and provides technical assistance for Citywide special & spontaneous events. If you are technically proficient and passionate about IT customer service and operations, we encourage you to apply for this exciting opportunity. The Position We are seeking a skilled Information Technology Supervisor to lead our Technology E ngagement & Support Division . This role requires a strong technical background and experience in managing a large-scale enterprise PC and end user appliances environment. Responsibilities include supervising staff, monitoring customer interactions, managing the ticket system for efficient issue resolution, collecting data, and preparing performance reports. The supervisor will identify opportunities to enhance customer service procedures, recommend improvements to management, assist with budget preparation, and set best practices for managing PCs, laptops, and mobile devices . A significant focus will be on enterprise PC management for 1000+ users, encompassing advanced Active Directory management with multiple forests , patching, and inventory control. The I deal C andidate will be technically proficient, adept at managing large-scale PC deployments, and have recent supervisory experience in a call center and/ or end-user appliances division within a mid to large enterprise ecosystem . They should excel in managing large-scale software rollouts, ensuring seamless installation and configuration with minimal disruptions. Essential qualities include leadership in both on-premises and cloud transformation initiatives, ensuring timely and budget-compliant system upgrades, migrations, and installations. A proactive approach to process improvements and implementing technology management best practices is highly valued. Additionally, candidates with the following qualifications will be preferred: Experience m anaging 500+ PCs. Expert ise in Active Directory group policies scripting. Proficiency with patch management tools like SCCM or equivalent . Proficient with ticketing systems such as ServiceNow or equivalent. Experience with Mobile Device Management (MDM) solutions such as Intune or equivalent . Proficiency in m anaging Office 365. Asset management ski ll s , including control and inventory management. E xperience with e nterprise Windows 11 deployment and rollout . Key involvement in developing and maintaining comprehensive disaster recovery and business continuity plans is preferred Excellent verbal and written communication skills, with a proven record of resolving customer issues professionally while effectively coaching and mentoring team members. Examples of Essential Duties Please click here to review the full job description . Minimum Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Education: Bachelor’s degree from an accredited college or university. Major or coursework in computer science, information systems technology, or other directly related field is desirable. Experience: Four (4) years’ experience in a complex information technology systems environment with related experience in area of responsibility, including two (2) years’ supervisory experience. License/Certificates: Possession of a valid class “C” California driver license with an acceptable driving record required time of appointment and throughout employment. SPECIAL CONDITIONS Employees must be able to respond to emergency services call out. Employees must pass a comprehensive public safety background investigation conducted by the Police Department. APPLICATION & SELECTION PROCESS Application Review - The first review of applications is scheduled to occur for applications received before 5:00 PM August 8, 2024. Examination(s) - The "best qualified" applicants will be invited to participate in a virtual oral exam (weighted 100%) - tentatively scheduled for August 22, 2024.. Selection Interview Comprehensive Public Safety Background Investigation Appointment Supplemental Information The City of Huntington Beach offers a comprehensive benefit package to Management Employees' Organization members including: The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations. TWELVE PAID HOLIDAYS provided per year. GENERAL LEAVE with pay of 176 hours is granted to regular employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service. ADMINISTRATIVE LEAVE with pay is granted in the amount of 60 hours per calendar year. EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities. GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances. FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses. RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members. The benefit formula, final compensation period, and member contribution rate is as represented below: Classic Miscellaneous Members: Benefit Formula Miscellaneous 2.5% at age 55 Final Compensation Period 1-year Final Compensation Member Contribution Rate 9.0% of Reportable Compensation New Miscellaneous Members under PEPRA: Benefit Formula Miscellaneous 2% at age 62 Final Compensation Period 3-year Final Compensation Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23) DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available. CREDIT UNION membership is available to all City employees and provides access to low interest loans. FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval. NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice. For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Management Employees' Organization".
Jul 27, 2024
Full Time
Description Note: This position will remain open until filled. First review of applications is scheduled to occur for applications received before 5:00 PM on August 8, 2024. This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established. Information Services Department The Information Services (IS) Department provides essential internal services to all City departments by integrating people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the city to function securely and reliably. We recognize the importance of partnering with city departments to develop technology solutions that are innovative, secure, reliable, cost-effective and scalable. We believe in the concept of future-proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into four divisions: Administration, Infrastructure Systems, Technology Engagement & Support, and Business Applications. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. This balanced approach ensures a comprehensive and integrated delivery of services to meet the diverse needs of the city. We are seeking an experienced IT Supervisor to lead our Technology Engagement & Support department. This team provides comprehensive helpdesk and technical support for a variety of software and hardware used by City employees. Key functions include offering technical support for end-user appliances, troubleshooting services, and managing the lifecycle replacement of desktops, laptops, cell phones, and other devices. The department also supports computer operations across all City facilities and provides technical assistance for Citywide special & spontaneous events. If you are technically proficient and passionate about IT customer service and operations, we encourage you to apply for this exciting opportunity. The Position We are seeking a skilled Information Technology Supervisor to lead our Technology E ngagement & Support Division . This role requires a strong technical background and experience in managing a large-scale enterprise PC and end user appliances environment. Responsibilities include supervising staff, monitoring customer interactions, managing the ticket system for efficient issue resolution, collecting data, and preparing performance reports. The supervisor will identify opportunities to enhance customer service procedures, recommend improvements to management, assist with budget preparation, and set best practices for managing PCs, laptops, and mobile devices . A significant focus will be on enterprise PC management for 1000+ users, encompassing advanced Active Directory management with multiple forests , patching, and inventory control. The I deal C andidate will be technically proficient, adept at managing large-scale PC deployments, and have recent supervisory experience in a call center and/ or end-user appliances division within a mid to large enterprise ecosystem . They should excel in managing large-scale software rollouts, ensuring seamless installation and configuration with minimal disruptions. Essential qualities include leadership in both on-premises and cloud transformation initiatives, ensuring timely and budget-compliant system upgrades, migrations, and installations. A proactive approach to process improvements and implementing technology management best practices is highly valued. Additionally, candidates with the following qualifications will be preferred: Experience m anaging 500+ PCs. Expert ise in Active Directory group policies scripting. Proficiency with patch management tools like SCCM or equivalent . Proficient with ticketing systems such as ServiceNow or equivalent. Experience with Mobile Device Management (MDM) solutions such as Intune or equivalent . Proficiency in m anaging Office 365. Asset management ski ll s , including control and inventory management. E xperience with e nterprise Windows 11 deployment and rollout . Key involvement in developing and maintaining comprehensive disaster recovery and business continuity plans is preferred Excellent verbal and written communication skills, with a proven record of resolving customer issues professionally while effectively coaching and mentoring team members. Examples of Essential Duties Please click here to review the full job description . Minimum Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Education: Bachelor’s degree from an accredited college or university. Major or coursework in computer science, information systems technology, or other directly related field is desirable. Experience: Four (4) years’ experience in a complex information technology systems environment with related experience in area of responsibility, including two (2) years’ supervisory experience. License/Certificates: Possession of a valid class “C” California driver license with an acceptable driving record required time of appointment and throughout employment. SPECIAL CONDITIONS Employees must be able to respond to emergency services call out. Employees must pass a comprehensive public safety background investigation conducted by the Police Department. APPLICATION & SELECTION PROCESS Application Review - The first review of applications is scheduled to occur for applications received before 5:00 PM August 8, 2024. Examination(s) - The "best qualified" applicants will be invited to participate in a virtual oral exam (weighted 100%) - tentatively scheduled for August 22, 2024.. Selection Interview Comprehensive Public Safety Background Investigation Appointment Supplemental Information The City of Huntington Beach offers a comprehensive benefit package to Management Employees' Organization members including: The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations. TWELVE PAID HOLIDAYS provided per year. GENERAL LEAVE with pay of 176 hours is granted to regular employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service. ADMINISTRATIVE LEAVE with pay is granted in the amount of 60 hours per calendar year. EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities. GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances. FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses. RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members. The benefit formula, final compensation period, and member contribution rate is as represented below: Classic Miscellaneous Members: Benefit Formula Miscellaneous 2.5% at age 55 Final Compensation Period 1-year Final Compensation Member Contribution Rate 9.0% of Reportable Compensation New Miscellaneous Members under PEPRA: Benefit Formula Miscellaneous 2% at age 62 Final Compensation Period 3-year Final Compensation Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23) DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available. CREDIT UNION membership is available to all City employees and provides access to low interest loans. FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval. NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice. For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Management Employees' Organization".
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the general direction of the Integrated Applications and Services Section Manager, the Informational Technology Supervisor II (IT Sup II) performs at the full supervisory level. The incumbent’s responsibilities include planning, organizing, and directing the Statistical and Integrated Reporting Services Unit (SIRSU) system analysts and programmer staff. Within this capacity, the IT Sup II identifies, documents, and monitors the unit workload and system performance to ensure compliance with processes, performance, IT security, and quality standards. SIRSU supports and maintains various applications and reporting databases including but not limited to: the Automated Criminal History System DataMart; the Stop Data Collection System; the Juvenile Court Probation Statistical System; the Disposition of Adult Level Arrests reporting, Jaspersoft reporting system server administration, the Talend Extract, Transform, Load, and SIRSU Research Requests. The IT Sup II is responsible for understanding the Department of Justice and State of California human resources processes for recruiting and managing staff, soliciting and managing contracts, conducting legislative and system analysis, and managing projects. The incumbent interfaces with the client and user community. The incumbent is a critical resource for legislative analysis, systems analysis, and project management, and supervises a team of software developers and systems analysts. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. This position is eligible for telework up to 5 days a week after passing probation and completing training, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SUPERVISOR II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-449982 Position #(s): 420-860-1404-003 Working Title: Information Technology Supervisor II Classification: INFORMATION TECHNOLOGY SUPERVISOR II $8,256.00 - $11,063.00 # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Application Development Bureau, Division of Law Enforcement, Biometrics & Prescription Drugs Monitoring Program Systems Branch, Integrated Applications and Services Section, Statistical and Integrated Reporting Services Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 449982 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/9/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice CJIS - Corrina Rodacker Attn: Corrina Rodacker - JC-449982 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice CJIS - Corrina Rodacker Corrina Rodacker - JC-449982 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience managing multiple IT projects, including planning, execution, monitoring and closing. Understanding software development best practices, security and compliance requirements. Relevant experience with Software Development Life Cycle and agile methodologies. Agile Scrum certification with experience leading software development teams and projects. Strong problem-solving skills with the ability to diagnose and resolve complex technical issues. Experience working with vendors and managing contracts, ensuring deliverables meet project standards and goals. Experience with IT Project documentation repository tools such as Atlassian JIRA and Confluence. Experience with state IT procurement processes and procedures. Experience leading and managing a team of IT software development and systems analysts professionals, including direct supervision of staff, with ability to handle performance evaluations, address staff issues, and development strategies. Skilled in managing and resolving conflicts within the team, fostering a collaborative and productive environment. Ability to research, understand, interpret, and articulate applicable laws, rules, and regulations and provide clear, concise, and effective written actions and documentation to support decisions. Experience in taking initiative and easily adapting to multiple assignments with the ability to meet critical deadlines with changing priorities. Ability to communicate professionally and effectively, both verbally and in writing, with both business and technical audiences at all levels. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Corrina Rodacker - JC-449982 (916) 210-2587 corrina.rodacker@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. Describe your experience managing or leading teams, detailing how your educational background and experience has prepared you for this role. When answering this question, please provide as much information as possible to cover the following areas: Your experience managing teams, projects, vendors and/or contracts. Your approach to ensure effective project management, communication and team dynamics. Your expertise across different stages of the Software Development Life Cycle. How would you manage a project when one team member has a difficult personality but produces high-quality work? Describe your approach to addressing interpersonal issues and managing team conflict while maintaining team cohesion to maximize project success. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/9/2024
Sep 26, 2024
Full Time
Job Description and Duties Under the general direction of the Integrated Applications and Services Section Manager, the Informational Technology Supervisor II (IT Sup II) performs at the full supervisory level. The incumbent’s responsibilities include planning, organizing, and directing the Statistical and Integrated Reporting Services Unit (SIRSU) system analysts and programmer staff. Within this capacity, the IT Sup II identifies, documents, and monitors the unit workload and system performance to ensure compliance with processes, performance, IT security, and quality standards. SIRSU supports and maintains various applications and reporting databases including but not limited to: the Automated Criminal History System DataMart; the Stop Data Collection System; the Juvenile Court Probation Statistical System; the Disposition of Adult Level Arrests reporting, Jaspersoft reporting system server administration, the Talend Extract, Transform, Load, and SIRSU Research Requests. The IT Sup II is responsible for understanding the Department of Justice and State of California human resources processes for recruiting and managing staff, soliciting and managing contracts, conducting legislative and system analysis, and managing projects. The incumbent interfaces with the client and user community. The incumbent is a critical resource for legislative analysis, systems analysis, and project management, and supervises a team of software developers and systems analysts. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. This position is eligible for telework up to 5 days a week after passing probation and completing training, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SUPERVISOR II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-449982 Position #(s): 420-860-1404-003 Working Title: Information Technology Supervisor II Classification: INFORMATION TECHNOLOGY SUPERVISOR II $8,256.00 - $11,063.00 # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Application Development Bureau, Division of Law Enforcement, Biometrics & Prescription Drugs Monitoring Program Systems Branch, Integrated Applications and Services Section, Statistical and Integrated Reporting Services Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 449982 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/9/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice CJIS - Corrina Rodacker Attn: Corrina Rodacker - JC-449982 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice CJIS - Corrina Rodacker Corrina Rodacker - JC-449982 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience managing multiple IT projects, including planning, execution, monitoring and closing. Understanding software development best practices, security and compliance requirements. Relevant experience with Software Development Life Cycle and agile methodologies. Agile Scrum certification with experience leading software development teams and projects. Strong problem-solving skills with the ability to diagnose and resolve complex technical issues. Experience working with vendors and managing contracts, ensuring deliverables meet project standards and goals. Experience with IT Project documentation repository tools such as Atlassian JIRA and Confluence. Experience with state IT procurement processes and procedures. Experience leading and managing a team of IT software development and systems analysts professionals, including direct supervision of staff, with ability to handle performance evaluations, address staff issues, and development strategies. Skilled in managing and resolving conflicts within the team, fostering a collaborative and productive environment. Ability to research, understand, interpret, and articulate applicable laws, rules, and regulations and provide clear, concise, and effective written actions and documentation to support decisions. Experience in taking initiative and easily adapting to multiple assignments with the ability to meet critical deadlines with changing priorities. Ability to communicate professionally and effectively, both verbally and in writing, with both business and technical audiences at all levels. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Corrina Rodacker - JC-449982 (916) 210-2587 corrina.rodacker@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. Describe your experience managing or leading teams, detailing how your educational background and experience has prepared you for this role. When answering this question, please provide as much information as possible to cover the following areas: Your experience managing teams, projects, vendors and/or contracts. Your approach to ensure effective project management, communication and team dynamics. Your expertise across different stages of the Software Development Life Cycle. How would you manage a project when one team member has a difficult personality but produces high-quality work? Describe your approach to addressing interpersonal issues and managing team conflict while maintaining team cohesion to maximize project success. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/9/2024
Metropolitan Water District of Southern California
Los Angeles, California, United States
The Metropolitan Water District’s Information Technology Group has one (1) opening for a Principal Information Technology Analyst (Project Manager) . This position will be responsible for concurrently managing several Information Technology projects in areas such as application development, infrastructure, cloud, and operational business areas among others. This position will perform project management duties on various complex information technology initiatives including directing project teams, developing schedules, project plans, Request for Proposals (RFP's), budgets, consulting agreements, and monitoring/tracking project progress. The Principal IT Analyst position will also be responsible for reporting project status, risk, and resolutions to wide audiences including management, users, and stakeholders. Additionally, this position will also assist and mentor less experienced staff in the areas of project management where applicable. Schedule: 9/80, Monday through Friday with alternating Fridays off Hybrid: Metropolitan’s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule. This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job. To view the full job description click here: Principal Information Technology Analyst EMPLOYMENT STANDARDS MINIMUM QUALIFICATIONS Education and Experience: Bachelor’s degree from an accredited college or university and eight years of increasingly responsible experience, of which two years must have been at the Senior Programmer Analyst or Senior Systems Analyst level. Increasingly Responsible Experience is defined as: Any combination of experience in the following areas: Experience implementing software applications (such as Oracle, PeopleSoft, Financial systems, Maximo, or Enterprise operational systems), and/or experience coordinating the implementation of IT Infrastructure or Information Security systems. CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS License(s): Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment. DESIRABLE QUALIFICATIONS • PMP Certification • ITL Certification CLOSING Benefits: • Competitive compensation • Excellent medical, dental, life, vision plans. • Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan. • Retirement benefits under the California Public Employees' Retirement System • Tuition reimbursement • Training and advancement opportunities • Excellent working environment • Public transportation reimbursements • Hub of public transportation: rail, subway, buses, and taxis • On-site fitness center For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented) ABOUT MWD The Metropolitan Water District of Southern California is a state-established cooperative that, along with its 26 cities and retail suppliers, provides water for 19 million people in six counties. The district imports water from the Colorado River and Northern California to supplement local supplies, and helps its members to develop increased water conservation, recycling, storage and other resource-management programs. The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email: jobs@mwdh2o.com. Metropolitan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other protected characteristic(s). Application Filing Period: Closes at 4:30 pm PT on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended. Qualifying Experience: Your resume must at a minimum include the month and year you began and ended employment, name of the organization, your title, and a brief description of your experience. If your employment was part-time, make sure you identify it on your resume next to the month/year. Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case). Closing Date/Time: Oct 24, 2024 @ 4:30 pm PT
Sep 25, 2024
Full Time
The Metropolitan Water District’s Information Technology Group has one (1) opening for a Principal Information Technology Analyst (Project Manager) . This position will be responsible for concurrently managing several Information Technology projects in areas such as application development, infrastructure, cloud, and operational business areas among others. This position will perform project management duties on various complex information technology initiatives including directing project teams, developing schedules, project plans, Request for Proposals (RFP's), budgets, consulting agreements, and monitoring/tracking project progress. The Principal IT Analyst position will also be responsible for reporting project status, risk, and resolutions to wide audiences including management, users, and stakeholders. Additionally, this position will also assist and mentor less experienced staff in the areas of project management where applicable. Schedule: 9/80, Monday through Friday with alternating Fridays off Hybrid: Metropolitan’s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule. This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job. To view the full job description click here: Principal Information Technology Analyst EMPLOYMENT STANDARDS MINIMUM QUALIFICATIONS Education and Experience: Bachelor’s degree from an accredited college or university and eight years of increasingly responsible experience, of which two years must have been at the Senior Programmer Analyst or Senior Systems Analyst level. Increasingly Responsible Experience is defined as: Any combination of experience in the following areas: Experience implementing software applications (such as Oracle, PeopleSoft, Financial systems, Maximo, or Enterprise operational systems), and/or experience coordinating the implementation of IT Infrastructure or Information Security systems. CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS License(s): Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment. DESIRABLE QUALIFICATIONS • PMP Certification • ITL Certification CLOSING Benefits: • Competitive compensation • Excellent medical, dental, life, vision plans. • Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan. • Retirement benefits under the California Public Employees' Retirement System • Tuition reimbursement • Training and advancement opportunities • Excellent working environment • Public transportation reimbursements • Hub of public transportation: rail, subway, buses, and taxis • On-site fitness center For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented) ABOUT MWD The Metropolitan Water District of Southern California is a state-established cooperative that, along with its 26 cities and retail suppliers, provides water for 19 million people in six counties. The district imports water from the Colorado River and Northern California to supplement local supplies, and helps its members to develop increased water conservation, recycling, storage and other resource-management programs. The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email: jobs@mwdh2o.com. Metropolitan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other protected characteristic(s). Application Filing Period: Closes at 4:30 pm PT on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended. Qualifying Experience: Your resume must at a minimum include the month and year you began and ended employment, name of the organization, your title, and a brief description of your experience. If your employment was part-time, make sure you identify it on your resume next to the month/year. Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case). Closing Date/Time: Oct 24, 2024 @ 4:30 pm PT
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Web Architect Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Web & Mobile Appointment Type This is a one-year probationary appointment. Time Base Full-Time (1.0) Work Schedule Monday through Friday; 8:00 AM to 5:00 PM Anticipated Hiring Range $9,166.00 - $9,820.00 Per Month ($109,992.00 - $117,840.00 Annually) Salary is commensurate with experience. Position Summary The employee, reporting to the Director of Web and Mobile Applications, serves as team lead and is a senior web and mobile applications architect and developer responsible for the University’s websites, web resources, and related integrations. Position Information Provide primary analysis, design, development, and security of university websites and related systems integrations Architect scalable and sustainable solutions for web content management systems using open-source tools like Drupal Design, develop and implement software applications and solutions with focus on web content management systems and related applications Document, test and support all aspects of information technology related to the web content management system and related applications Install, upgrade, and enhance the web content management system Triage, troubleshoot, and resolve application issues, understanding and supporting processes and applications across multiple business areas Design and deploy operational scripts to efficiently handle repetitive tasks Create functional designs for fully integrated applications which may include databases, networks, and related systems Consult with users to identify and document software/system purpose, workflow issues, output needs and to determine overall functional and technical system requirements and specifications Design, test, document, and implement SQL queries using ORACLE SQL, MySQL or similar Construct custom application integration solutions using scalable and maintainable approaches in collaboration with other technical experts Use productivity tools to develop and modify applications software to meet user needs including PHP, Symfony, JavaScript, and AI models Develop test plans and work with users to test and debug programs Write documentation to provide user support for new or modified programs and production/operation procedures Work with user community to understand data access and integration need Evaluate the procurement of third-party software and troubleshoot new software installations. Act as a software vendor liaison Provide end-user support for all supported applications and integrations Assist operations in problem determination and resolution Support multi-vendor and multi-protocol middleware technologies for databases and applications Analyze support trends and devise tactical approaches to improving the user experience Provide leadership and basic project management to a team of developers and business analysts Contribute to a team-oriented and collaborative environment that values positive, collegial relationships among co-workers Mentor and cross-train application programmers and business analysts Coordinate project prioritization, testing, deployment, and implementation Collect, distill, and report on project statuses Interview, hire, and manage student assistants Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education/Work Experience Bachelor’s degree in computer science, information systems, information technology, or related field; equivalent experience can be substituted for education on a year-for-year basis. A minimum of 5 years of experience in the following: a database structured query language, a high-level programming language, user support. Minimum of 3 years’ experience with Drupal CMS design and development. Knowledge Understanding of business and technical workflows; basic networking and firewalls functions. Skills/Abilities Work independently and make necessary decisions within department guidelines; perform multiple tasks concurrently and respond to emergency situations effectively Good project management experience with full lifecycle development projects Experience leading a project team with mixed skills towards a common goal Strong oral and written communication skills with professional presentation skills Strong computer science fundamentals; able to create scalable and maintainable solutions Provide technical end-user support to users with varying levels of expertise and knowledge Recognize and resolve application related problems through effective troubleshooting and collaboration with other technical experts Experience collecting user requirements, performing systems analysis, designing an appropriate solution, and estimating time and resources required to complete Experience with relational database analysis and design and the use of structured query languages like Oracle SQL or MySQL Experience designing and building application integrations with software development languages and tools like PHP, JavaScript, and React Experience with Drupal modules and custom theme development Experience with CSS frameworks such as Bootstrap or Tailwind Experience with the current version of Drupal working in multi-site installations Experience administering Linux-based servers on cloud hosts Experience with Agile methodology Experience with higher education institutions Environmental/Physical/Special Some work outside of standard business hours may be required to provide systems maintenance or respond to critical systems outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Aug 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Aug 28, 2024
Working Title Web Architect Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Web & Mobile Appointment Type This is a one-year probationary appointment. Time Base Full-Time (1.0) Work Schedule Monday through Friday; 8:00 AM to 5:00 PM Anticipated Hiring Range $9,166.00 - $9,820.00 Per Month ($109,992.00 - $117,840.00 Annually) Salary is commensurate with experience. Position Summary The employee, reporting to the Director of Web and Mobile Applications, serves as team lead and is a senior web and mobile applications architect and developer responsible for the University’s websites, web resources, and related integrations. Position Information Provide primary analysis, design, development, and security of university websites and related systems integrations Architect scalable and sustainable solutions for web content management systems using open-source tools like Drupal Design, develop and implement software applications and solutions with focus on web content management systems and related applications Document, test and support all aspects of information technology related to the web content management system and related applications Install, upgrade, and enhance the web content management system Triage, troubleshoot, and resolve application issues, understanding and supporting processes and applications across multiple business areas Design and deploy operational scripts to efficiently handle repetitive tasks Create functional designs for fully integrated applications which may include databases, networks, and related systems Consult with users to identify and document software/system purpose, workflow issues, output needs and to determine overall functional and technical system requirements and specifications Design, test, document, and implement SQL queries using ORACLE SQL, MySQL or similar Construct custom application integration solutions using scalable and maintainable approaches in collaboration with other technical experts Use productivity tools to develop and modify applications software to meet user needs including PHP, Symfony, JavaScript, and AI models Develop test plans and work with users to test and debug programs Write documentation to provide user support for new or modified programs and production/operation procedures Work with user community to understand data access and integration need Evaluate the procurement of third-party software and troubleshoot new software installations. Act as a software vendor liaison Provide end-user support for all supported applications and integrations Assist operations in problem determination and resolution Support multi-vendor and multi-protocol middleware technologies for databases and applications Analyze support trends and devise tactical approaches to improving the user experience Provide leadership and basic project management to a team of developers and business analysts Contribute to a team-oriented and collaborative environment that values positive, collegial relationships among co-workers Mentor and cross-train application programmers and business analysts Coordinate project prioritization, testing, deployment, and implementation Collect, distill, and report on project statuses Interview, hire, and manage student assistants Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education/Work Experience Bachelor’s degree in computer science, information systems, information technology, or related field; equivalent experience can be substituted for education on a year-for-year basis. A minimum of 5 years of experience in the following: a database structured query language, a high-level programming language, user support. Minimum of 3 years’ experience with Drupal CMS design and development. Knowledge Understanding of business and technical workflows; basic networking and firewalls functions. Skills/Abilities Work independently and make necessary decisions within department guidelines; perform multiple tasks concurrently and respond to emergency situations effectively Good project management experience with full lifecycle development projects Experience leading a project team with mixed skills towards a common goal Strong oral and written communication skills with professional presentation skills Strong computer science fundamentals; able to create scalable and maintainable solutions Provide technical end-user support to users with varying levels of expertise and knowledge Recognize and resolve application related problems through effective troubleshooting and collaboration with other technical experts Experience collecting user requirements, performing systems analysis, designing an appropriate solution, and estimating time and resources required to complete Experience with relational database analysis and design and the use of structured query languages like Oracle SQL or MySQL Experience designing and building application integrations with software development languages and tools like PHP, JavaScript, and React Experience with Drupal modules and custom theme development Experience with CSS frameworks such as Bootstrap or Tailwind Experience with the current version of Drupal working in multi-site installations Experience administering Linux-based servers on cloud hosts Experience with Agile methodology Experience with higher education institutions Environmental/Physical/Special Some work outside of standard business hours may be required to provide systems maintenance or respond to critical systems outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Aug 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
State of Missouri
Jefferson City, Missouri, United States
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: The Information Technology Services Division is responsible for the life cycle planning of business applications through the phases of strategizing, architect, selecting, deploying, operating, evolving, and retiring. Some of our application delivery work is managed as products, regardless of whether the customer is internal or external. The Applications Security Manager reports to the Chief of Business Systems Development and partners with Application Development teams, the ITSD Office of Cyber Security, and other ITSD functional areas and business partners to assess and continually improve our application security posture and secure coding processes across the enterprise. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. Ensures development teams are scanning required applications at a minimum. Develop and implement strategies that increase code scan coverage. Conducts Veracode (or current security testing vendor) meetings with appropriate security leads. Oversees Vulnerability remediation and ensures accountability for risk reduction. Leads Vulnerability mitigation oversight. Leverages features available with application security testing tools across application development. Ensures security leads are actively participating in consultation and readout calls. Recommends application security testing policy updates, and develops associated metrics. Presents key metrics and trends related to secure coding to business systems development leadership. Serves as the Primary Business Systems Development Liaison to the Office of Cyber Security (OCS). Works with OCS to ensure applications are behind the Web Access Firewall (WAF) and in active blocking mode. Works with OCS to define Penetration Testing Campaign Scope. Works with OCS to manage Penetration Testing results and necessary remediations. Works with teams across Business Systems Development to remediate findings produced by OCS discovery tools like Tenable where it relates to applications development. Responsible for the establishment and curation of application development standards and the review process associated with the upkeep of the standards. Develops and oversees processes to ensure accountability in meeting application development standards. Indirectly supervises, mentors, and provides direction to security leads on each application development team to help them understand and improve their team’s application security posture. Oversees source code repository strategy. Builds and subsequently supervises a team of technical professionals supporting application development security initiatives. Partners with teams across all functional areas to vet new or audit existing system designs/architecture acquisitions as they relate to application security and application development A minimum of a Bachelor's degree related to Computer Information Systems and 12-15 or more years of multi-functional IT experience. Substitutions may be allowed. A successful candidate must be able to demonstrate: An understanding of the complexities and challenges of connecting and securing very large applications across multiple platforms. Insights into performance and security best practices. Knowledge related to developing and maintaining the infrastructure and architecture of applications using a mixture of tools and languages. Strong technical and troubleshooting skills. Excellent customer service and interpersonal skills. Effective communication skills, both verbal and written. The ability to work under pressure and meet tight timelines. Supervisory skills are preferred. The ability to prioritize tasks in an effective and efficient manner. Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. In addition to those identified in the previous levels: Skill in communicating with technical experts, clients, vendors, and staff. Ability to mentor and promote skill development of staff. The classification for this position is Applications Development Manager ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 26, 2024
Full Time
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: The Information Technology Services Division is responsible for the life cycle planning of business applications through the phases of strategizing, architect, selecting, deploying, operating, evolving, and retiring. Some of our application delivery work is managed as products, regardless of whether the customer is internal or external. The Applications Security Manager reports to the Chief of Business Systems Development and partners with Application Development teams, the ITSD Office of Cyber Security, and other ITSD functional areas and business partners to assess and continually improve our application security posture and secure coding processes across the enterprise. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. Ensures development teams are scanning required applications at a minimum. Develop and implement strategies that increase code scan coverage. Conducts Veracode (or current security testing vendor) meetings with appropriate security leads. Oversees Vulnerability remediation and ensures accountability for risk reduction. Leads Vulnerability mitigation oversight. Leverages features available with application security testing tools across application development. Ensures security leads are actively participating in consultation and readout calls. Recommends application security testing policy updates, and develops associated metrics. Presents key metrics and trends related to secure coding to business systems development leadership. Serves as the Primary Business Systems Development Liaison to the Office of Cyber Security (OCS). Works with OCS to ensure applications are behind the Web Access Firewall (WAF) and in active blocking mode. Works with OCS to define Penetration Testing Campaign Scope. Works with OCS to manage Penetration Testing results and necessary remediations. Works with teams across Business Systems Development to remediate findings produced by OCS discovery tools like Tenable where it relates to applications development. Responsible for the establishment and curation of application development standards and the review process associated with the upkeep of the standards. Develops and oversees processes to ensure accountability in meeting application development standards. Indirectly supervises, mentors, and provides direction to security leads on each application development team to help them understand and improve their team’s application security posture. Oversees source code repository strategy. Builds and subsequently supervises a team of technical professionals supporting application development security initiatives. Partners with teams across all functional areas to vet new or audit existing system designs/architecture acquisitions as they relate to application security and application development A minimum of a Bachelor's degree related to Computer Information Systems and 12-15 or more years of multi-functional IT experience. Substitutions may be allowed. A successful candidate must be able to demonstrate: An understanding of the complexities and challenges of connecting and securing very large applications across multiple platforms. Insights into performance and security best practices. Knowledge related to developing and maintaining the infrastructure and architecture of applications using a mixture of tools and languages. Strong technical and troubleshooting skills. Excellent customer service and interpersonal skills. Effective communication skills, both verbal and written. The ability to work under pressure and meet tight timelines. Supervisory skills are preferred. The ability to prioritize tasks in an effective and efficient manner. Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. In addition to those identified in the previous levels: Skill in communicating with technical experts, clients, vendors, and staff. Ability to mentor and promote skill development of staff. The classification for this position is Applications Development Manager ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Position Description Annua l Salaries : Information Technology Analyst III: $65,338 - $83,434 Information Technology Analyst IV: $77,870 - $99,372 Scheduled Salary Increase : 3% effective 12/09/24 (Information Technology Analyst III: $67,288 - $85,878 Annually) 3% effective 12/09/24 (Information Technology Analyst IV: $80,210 - $102,388 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services is offering an exciting career opportunity for dynamic and experienced information technology professionals interested in a position as an Information Technology Analyst III/IV - Database Administrator .The selected Information Technology Analyst III/IV - Database Administrator candidate will maintain and provide technical support for Fresno County's database systems. Please note : Candidates for this recruitment must have experience developing, administering, or maintaining enterprise-level databases. Experience with SQL Server, MySQL, or SQL Server Management Studio (SSMS) is desirable. HYBRID TELEWORK AVAILABILITY (Remote work options) - Some departments may offer hybrid telework opportunities which are dependent upon departmental directives. Currently, the Department of Internal Services offers some hybrid telework opportunities with at least two days required in-office per week . All schedules are subject to manager and/or supervisor approval. Candidates invited to interview for open positions may confirm availability of hybrid telework opportunities and discuss details with the hiring department. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Extracts and/or loads data Ensures database hardware and software are up to date Sets up database security measures Monitors database users and permissions Preserves data integrity Performs database backup and recovery Knowledge, Skills and Abilities Knowledge of : Technical and operational aspects of managing SQL Server and MySQL databases; SQL Server Management Studio (SSMS); Database performance monitoring and reporting software; Parameters to provide fast database query responses. Skills/Abilities to : Design, install, and implement databases to meet end users' requirements; Use transaction recovery techniques and backup data; Effectively troubleshoot technical issues and pay close attention to detail; Document and maintain processes and procedures for ensuring database security, availability, and integrity; Effectively and independently manage multiple work assignments, set priorities, and meet established deadlines; Communicate and present information effectively both orally and in writing, to both technical and non-technical audiences; Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public. Minimum Qualifications Information Technology Analyst III OPTION 1 : Experience : Four (4) years of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. Substitution : Possession of a valid certification from Microsoft in database administration obtained or renewed within the last five (5) years, may substitute for one (1) year of the required experience. OPTION 2 : Education : Completion of sixty (60) semester units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. and Experience : Two (2) year of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. Information Technology Analyst IV OPTION 1 : Experience : Five (5) years of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. Substitution : Possession of a valid certification from Microsoft in database administration obtained or renewed within the last five (5) years, may substitute for one (1) year of the required experience. OPTION 2 : Education : Completion of sixty (60) semester units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. and Experience : Three (3) year of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. In addition to the options listed above, the following may also be required: License : Possession of a valid Class "C" driver's license, or equivalent, may be required. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). R esumes and attachments are not accepted in lieu of a completed employment application. Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration. College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application. If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list effective for a minimum of 3 months (may be extended up to 12 months), and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable, a copy of your qualifying certificate. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment; amendments will not be allowed after the filing deadline. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Notices from Human Resources regarding your application will be sent via email only. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be accepted after the filing deadline. Once the filing deadline has passed, you may check the status of the recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Human Resources of any email address, mailing address, and telephone number changes. Notices from Human Resources will be sent via email only. For the safety of our employees, the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
Sep 10, 2024
Full Time
Position Description Annua l Salaries : Information Technology Analyst III: $65,338 - $83,434 Information Technology Analyst IV: $77,870 - $99,372 Scheduled Salary Increase : 3% effective 12/09/24 (Information Technology Analyst III: $67,288 - $85,878 Annually) 3% effective 12/09/24 (Information Technology Analyst IV: $80,210 - $102,388 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services is offering an exciting career opportunity for dynamic and experienced information technology professionals interested in a position as an Information Technology Analyst III/IV - Database Administrator .The selected Information Technology Analyst III/IV - Database Administrator candidate will maintain and provide technical support for Fresno County's database systems. Please note : Candidates for this recruitment must have experience developing, administering, or maintaining enterprise-level databases. Experience with SQL Server, MySQL, or SQL Server Management Studio (SSMS) is desirable. HYBRID TELEWORK AVAILABILITY (Remote work options) - Some departments may offer hybrid telework opportunities which are dependent upon departmental directives. Currently, the Department of Internal Services offers some hybrid telework opportunities with at least two days required in-office per week . All schedules are subject to manager and/or supervisor approval. Candidates invited to interview for open positions may confirm availability of hybrid telework opportunities and discuss details with the hiring department. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties Extracts and/or loads data Ensures database hardware and software are up to date Sets up database security measures Monitors database users and permissions Preserves data integrity Performs database backup and recovery Knowledge, Skills and Abilities Knowledge of : Technical and operational aspects of managing SQL Server and MySQL databases; SQL Server Management Studio (SSMS); Database performance monitoring and reporting software; Parameters to provide fast database query responses. Skills/Abilities to : Design, install, and implement databases to meet end users' requirements; Use transaction recovery techniques and backup data; Effectively troubleshoot technical issues and pay close attention to detail; Document and maintain processes and procedures for ensuring database security, availability, and integrity; Effectively and independently manage multiple work assignments, set priorities, and meet established deadlines; Communicate and present information effectively both orally and in writing, to both technical and non-technical audiences; Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public. Minimum Qualifications Information Technology Analyst III OPTION 1 : Experience : Four (4) years of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. Substitution : Possession of a valid certification from Microsoft in database administration obtained or renewed within the last five (5) years, may substitute for one (1) year of the required experience. OPTION 2 : Education : Completion of sixty (60) semester units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. and Experience : Two (2) year of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. Information Technology Analyst IV OPTION 1 : Experience : Five (5) years of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. Substitution : Possession of a valid certification from Microsoft in database administration obtained or renewed within the last five (5) years, may substitute for one (1) year of the required experience. OPTION 2 : Education : Completion of sixty (60) semester units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. and Experience : Three (3) year of full-time, paid work experience developing, administering, or maintaining enterprise-level databases. In addition to the options listed above, the following may also be required: License : Possession of a valid Class "C" driver's license, or equivalent, may be required. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). R esumes and attachments are not accepted in lieu of a completed employment application. Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration. College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application. If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list effective for a minimum of 3 months (may be extended up to 12 months), and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable, a copy of your qualifying certificate. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment; amendments will not be allowed after the filing deadline. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Notices from Human Resources regarding your application will be sent via email only. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be accepted after the filing deadline. Once the filing deadline has passed, you may check the status of the recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Human Resources of any email address, mailing address, and telephone number changes. Notices from Human Resources will be sent via email only. For the safety of our employees, the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
JOB SUMMARY JOB SUMMARY The Support Services Supervisor is responsible for overseeing the daily operations of the frontline support team, ensuring efficient resolution of technical issues, and providing exceptional customer service. Leading a team of Technology Support Analysts and Specialist, monitoring performance, establishing procedures, coordinating hardware lifecycles, and providing an escalation path for critical issues. As a key point of contact between the support team and the Service Delivery Manager, they collaborate to optimize support processes and maintain high-quality IT support for the organization. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Communicates and sets expectations for team members in support of the city's Support Team. Provides input, support, and organization of the day-to-day workload of team members. 2. Performs personnel supervisory functions by meeting with employees regularly, maintaining an on-call coverage rotation, preparing employee performance evaluations, and approving timesheets and leave requests. 3. Creates documentation, Establishes procedures and guidelines for the Support Team. 4. Collects technical and administrative information from various systems and compiles data for routine reports and regularly provides Support Team statistics to IT Management Team. 5. Oversees client hardware and software lifecycle, replacements, and deployments. 6. Maintain all asset management records related to desktop hardware, software and peripherals. 7. Provides an escalation path for addressing global issues that require specialized attention. 8. Optimize client and internal satisfaction through teamwork and a strong commitment to customer service. 9. Contacts and coordinates with vendors. 10. Establishes and maintains effective working relationships. 11. Perform any other related duties as required or assigned. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS Associate's degree from an accredited college or university in Computer Science, Information Technology, or a related field, preferred. Relevant work experience may be substituted for required education on a year-for-year basis. Two (2) years of related experience is required. One (1) year of management experience is required. This role requires consistent attendance and adherence to established work schedules. Must possess a valid Texas Driver's License with an acceptable driving record. Completion of ITIL Foundations Certification within 1 Year of employment. Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards. PREFERRED QUALIFICATIONS Three (3) or more years of experience in an information technology support role or similar position. Three (3) years experience in a lead or supervisory capacity. Experience with workflow and ticket management systems such as KACE. Technology related certifications desired. CORE COMPETENCIES AND PHYSICAL DEMANDS JOB DIMENSIONS Must be able to read and comprehend departmental policies, technical/repair manuals, and user guides. Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, and vendors. Supervise the first line of professional contact for the Information Technology Department with all customers WORKING CONDITIONS Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks. While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; and ability to adjust focus. The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. View Our Benefits Guide. BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas Municipal Retirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 10/4/2024 4:59 PM Central
Sep 12, 2024
Full Time
JOB SUMMARY JOB SUMMARY The Support Services Supervisor is responsible for overseeing the daily operations of the frontline support team, ensuring efficient resolution of technical issues, and providing exceptional customer service. Leading a team of Technology Support Analysts and Specialist, monitoring performance, establishing procedures, coordinating hardware lifecycles, and providing an escalation path for critical issues. As a key point of contact between the support team and the Service Delivery Manager, they collaborate to optimize support processes and maintain high-quality IT support for the organization. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Communicates and sets expectations for team members in support of the city's Support Team. Provides input, support, and organization of the day-to-day workload of team members. 2. Performs personnel supervisory functions by meeting with employees regularly, maintaining an on-call coverage rotation, preparing employee performance evaluations, and approving timesheets and leave requests. 3. Creates documentation, Establishes procedures and guidelines for the Support Team. 4. Collects technical and administrative information from various systems and compiles data for routine reports and regularly provides Support Team statistics to IT Management Team. 5. Oversees client hardware and software lifecycle, replacements, and deployments. 6. Maintain all asset management records related to desktop hardware, software and peripherals. 7. Provides an escalation path for addressing global issues that require specialized attention. 8. Optimize client and internal satisfaction through teamwork and a strong commitment to customer service. 9. Contacts and coordinates with vendors. 10. Establishes and maintains effective working relationships. 11. Perform any other related duties as required or assigned. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS Associate's degree from an accredited college or university in Computer Science, Information Technology, or a related field, preferred. Relevant work experience may be substituted for required education on a year-for-year basis. Two (2) years of related experience is required. One (1) year of management experience is required. This role requires consistent attendance and adherence to established work schedules. Must possess a valid Texas Driver's License with an acceptable driving record. Completion of ITIL Foundations Certification within 1 Year of employment. Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards. PREFERRED QUALIFICATIONS Three (3) or more years of experience in an information technology support role or similar position. Three (3) years experience in a lead or supervisory capacity. Experience with workflow and ticket management systems such as KACE. Technology related certifications desired. CORE COMPETENCIES AND PHYSICAL DEMANDS JOB DIMENSIONS Must be able to read and comprehend departmental policies, technical/repair manuals, and user guides. Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, and vendors. Supervise the first line of professional contact for the Information Technology Department with all customers WORKING CONDITIONS Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks. While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; and ability to adjust focus. The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. View Our Benefits Guide. BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas Municipal Retirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 10/4/2024 4:59 PM Central