WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing The Wake County Sheriff’s Office (WCSO) invites applications for the position of Desktop Support Technician within our Computer Technology and Support Services Division. If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support services, we encourage you to apply for this exciting opportunity and join our dynamic team. Essential Functions: Serve as the initial point of contact for our Deputy, Detention and Support staff, providing essential technical assistance Deliver exceptional customer service by addressing user inquiries and concerns promptly and professionally Manage multiple support tickets simultaneously to ensure efficient problem resolution Diagnose and resolve hardware and software issues to maintain optimal system functionality Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members Image and configure desktop and laptop computers to meet organizational needs Participate in an on-call rotation to provide support as needed About Our Team Located in the vibrant heart of Raleigh's downtown area, part of the renowned Research Triangle region, the WCSO offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations. The Wake County Sheriff’s Office is an equal opportunity employer and encourages candidates from all backgrounds to apply. The Basics (Required Education and Experience) Associate's degree in Computer Science, Information Systems, Computer Engineering or related field Two years of experience in information systems support Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Bachelor’s in Computer Science, Information Systems, Computer Engineering, or a related field How Will We Know You're 'The One'? Outstanding communication skills with the ability to effectively communicate complex information technology security concepts and terminology to both technical and non-technical personnel Solid understanding of customer service principles and practices Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services About This Position Location: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 2:15pm -11:00pm Hiring Range: 24.76 - 33.42 Market Range: 24.76 - 42.09 Please include ALL prior work experience on your application and resume. Posting Closing Date: This position is open until filled and may close at any time. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Jul 27, 2024
What You'll Be Doing The Wake County Sheriff’s Office (WCSO) invites applications for the position of Desktop Support Technician within our Computer Technology and Support Services Division. If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support services, we encourage you to apply for this exciting opportunity and join our dynamic team. Essential Functions: Serve as the initial point of contact for our Deputy, Detention and Support staff, providing essential technical assistance Deliver exceptional customer service by addressing user inquiries and concerns promptly and professionally Manage multiple support tickets simultaneously to ensure efficient problem resolution Diagnose and resolve hardware and software issues to maintain optimal system functionality Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members Image and configure desktop and laptop computers to meet organizational needs Participate in an on-call rotation to provide support as needed About Our Team Located in the vibrant heart of Raleigh's downtown area, part of the renowned Research Triangle region, the WCSO offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations. The Wake County Sheriff’s Office is an equal opportunity employer and encourages candidates from all backgrounds to apply. The Basics (Required Education and Experience) Associate's degree in Computer Science, Information Systems, Computer Engineering or related field Two years of experience in information systems support Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Bachelor’s in Computer Science, Information Systems, Computer Engineering, or a related field How Will We Know You're 'The One'? Outstanding communication skills with the ability to effectively communicate complex information technology security concepts and terminology to both technical and non-technical personnel Solid understanding of customer service principles and practices Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services About This Position Location: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 2:15pm -11:00pm Hiring Range: 24.76 - 33.42 Market Range: 24.76 - 42.09 Please include ALL prior work experience on your application and resume. Posting Closing Date: This position is open until filled and may close at any time. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Desktop Support Consultant Classification Title: Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Thursday, August 8th @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Desktop Support Consultant provides technology consulting to campus customers in hardware and software support. This includes problem diagnosis, research, and resolutions as well as installation, repair, and configuration. Documentation of problems and solutions is also required to support the effective use of technology by faculty, staff, and students across the entire campus. The position also provides support for university owned workstations, laptops, printers, peripherals, and smartphones as well as related productivity and/or repair tools. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $6,500 per month - $7,500 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,912 per month - $12,124 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00am - 5:00pm. Other hours as required. Telecommuting Options: Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis. Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html . Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire. Department Information Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State. For more information, please visit: www.csus.edu/irt Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications Education/Experience Bachelor’s degree in a relevant field such as Computer Science, Information Systems, Educational Technology, Communications, or related fields, or equivalent experience. Demonstrated experience and commitment to providing excellent service to diverse population. Demonstrated experience taking complex information or research and presenting it in a structured, user-centered fashion. Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines. Experience assessing user needs and providing appropriate support. Knowledge, Skills, Abilities Demonstrated ability to work independently on desktop support, user consulting, ability to research and solve a wide range of problems, develop practical and thorough solutions, work with outside vendors and manufacturers, and use effective communication and listening skills. Demonstrate the ability to assess user information technology needs and provide appropriate support including in the areas of desktop computing, hardware and software, problem diagnosis, research and resolution, system automations and scripting. Serve as functional and technical resource, and source of knowledge for first level support teams in ensuring continuity of service for the university community across multiple modalities, while ensuring high-quality customer experience. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to pass background check Preferred Qualifications 2 - 5 Years of recent experience in Information Technology Desktop Support. 2 - 5 Years Information Technology experience within higher education. 1 - 2 Years of recent experience with software deployment/patch management tools (Dell Case, JAMF Casper, Ghost, Altiris, Munki, SCCM) 1 - 3 Years of recent Mac OS X support experience. 1 - 3 Years of recent Windows support experience 1 - 3 Years of Technology Committee work Certificates : Dell Repair Certification, Apple Certified Macintosh Technician, CompTIA A+ Documents Needed to Apply Resume Cover Letter Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Jul 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 19, 2024
Working Title: Desktop Support Consultant Classification Title: Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Thursday, August 8th @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Desktop Support Consultant provides technology consulting to campus customers in hardware and software support. This includes problem diagnosis, research, and resolutions as well as installation, repair, and configuration. Documentation of problems and solutions is also required to support the effective use of technology by faculty, staff, and students across the entire campus. The position also provides support for university owned workstations, laptops, printers, peripherals, and smartphones as well as related productivity and/or repair tools. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $6,500 per month - $7,500 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,912 per month - $12,124 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00am - 5:00pm. Other hours as required. Telecommuting Options: Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis. Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html . Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire. Department Information Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State. For more information, please visit: www.csus.edu/irt Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications Education/Experience Bachelor’s degree in a relevant field such as Computer Science, Information Systems, Educational Technology, Communications, or related fields, or equivalent experience. Demonstrated experience and commitment to providing excellent service to diverse population. Demonstrated experience taking complex information or research and presenting it in a structured, user-centered fashion. Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines. Experience assessing user needs and providing appropriate support. Knowledge, Skills, Abilities Demonstrated ability to work independently on desktop support, user consulting, ability to research and solve a wide range of problems, develop practical and thorough solutions, work with outside vendors and manufacturers, and use effective communication and listening skills. Demonstrate the ability to assess user information technology needs and provide appropriate support including in the areas of desktop computing, hardware and software, problem diagnosis, research and resolution, system automations and scripting. Serve as functional and technical resource, and source of knowledge for first level support teams in ensuring continuity of service for the university community across multiple modalities, while ensuring high-quality customer experience. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Ability to pass background check Preferred Qualifications 2 - 5 Years of recent experience in Information Technology Desktop Support. 2 - 5 Years Information Technology experience within higher education. 1 - 2 Years of recent experience with software deployment/patch management tools (Dell Case, JAMF Casper, Ghost, Altiris, Munki, SCCM) 1 - 3 Years of recent Mac OS X support experience. 1 - 3 Years of recent Windows support experience 1 - 3 Years of Technology Committee work Certificates : Dell Repair Certification, Apple Certified Macintosh Technician, CompTIA A+ Documents Needed to Apply Resume Cover Letter Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Jul 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
State of Missouri
Jefferson City, Missouri, United States
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you’ll love this position: If you like to tackle new challenges this may be your role! This is a Client Support Technician position accountable for providing technical support to the Department of Commerce and Industry, and the Department of Revenue. In this role, one will provide support for issues escalated from the call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is understanding the issues to be resolved and solving disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. Limited travel may be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client's needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Jun 29, 2024
Full Time
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you’ll love this position: If you like to tackle new challenges this may be your role! This is a Client Support Technician position accountable for providing technical support to the Department of Commerce and Industry, and the Department of Revenue. In this role, one will provide support for issues escalated from the call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is understanding the issues to be resolved and solving disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. Limited travel may be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client's needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Jefferson City, Missouri, United States
Job Location: The office for this position is located at the 920 Wildwood Dr., Jefferson City, MO. 65101. Why you’ll love this position: If you like to tackle new challenges this may be your role! This is a Client Support Technician position that primarily supports the Department of Health & Senior Services (DHSS), however may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment, and inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand clients’ needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Jun 29, 2024
Full Time
Job Location: The office for this position is located at the 920 Wildwood Dr., Jefferson City, MO. 65101. Why you’ll love this position: If you like to tackle new challenges this may be your role! This is a Client Support Technician position that primarily supports the Department of Health & Senior Services (DHSS), however may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment, and inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand clients’ needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting Expires: 7/30/24 Salary: $58,200 General Description and Classification Standards Performs installation, repair and preventative maintenance of personal computers and related systems. This is a Senior level position capable of carrying out most assignments under general direction. This level would be attainable by multiple incumbents in a work group but would not be an "automatic" promotional level. Supervision Received Direction received is very general and focuses on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with supervisors or managers. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Performs installation, repair and preventative maintenance of personal computers and related systems that are moderately difficult and require judgment in resolving issues or making recommendations. Assists in recommending software to meet user requirements. Troubleshoots software and hardware failures. Identifies network problems involving desktop or laptop computers. Maintains inventory of equipment, hardware and software and supplies. Troubleshoots, maintains and monitors external and internal drives, printers, plotters and scanners. Decision Making Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource allocation decisions within organization guidelines. Applies organizational policies. May interpret organizational policies and recommend exceptions. Leadership Provided Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Applies knowledge and skills to complete a wide range of tasks. Specialized knowledge of personal computers and related systems and networks and how they work. Specialized knowledge of Microsoft Office software. Skill in establishing networked computer systems and connecting peripheral office equipment. Skill in installing wiring and other devices such as routers and modems to insure connect ability of system components. Ability to resolve most issues without escalation. Ability to establish and maintain effective working relationships with customers, peers and managers throughout the City Minimum Qualifications - Education and Experience Associate’s degree in computer science or completion of appropriate technical course related to personal 4 years' of work experience in desktop support. Preferred Education & Experience Bachelor’s degree in computer science or a related field and 4 years' of work experience providing desktop support to organizational users. Licensures and Certifications None required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-07-31
Jul 17, 2024
Full Time
Posting Expires: 7/30/24 Salary: $58,200 General Description and Classification Standards Performs installation, repair and preventative maintenance of personal computers and related systems. This is a Senior level position capable of carrying out most assignments under general direction. This level would be attainable by multiple incumbents in a work group but would not be an "automatic" promotional level. Supervision Received Direction received is very general and focuses on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with supervisors or managers. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Performs installation, repair and preventative maintenance of personal computers and related systems that are moderately difficult and require judgment in resolving issues or making recommendations. Assists in recommending software to meet user requirements. Troubleshoots software and hardware failures. Identifies network problems involving desktop or laptop computers. Maintains inventory of equipment, hardware and software and supplies. Troubleshoots, maintains and monitors external and internal drives, printers, plotters and scanners. Decision Making Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource allocation decisions within organization guidelines. Applies organizational policies. May interpret organizational policies and recommend exceptions. Leadership Provided Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Applies knowledge and skills to complete a wide range of tasks. Specialized knowledge of personal computers and related systems and networks and how they work. Specialized knowledge of Microsoft Office software. Skill in establishing networked computer systems and connecting peripheral office equipment. Skill in installing wiring and other devices such as routers and modems to insure connect ability of system components. Ability to resolve most issues without escalation. Ability to establish and maintain effective working relationships with customers, peers and managers throughout the City Minimum Qualifications - Education and Experience Associate’s degree in computer science or completion of appropriate technical course related to personal 4 years' of work experience in desktop support. Preferred Education & Experience Bachelor’s degree in computer science or a related field and 4 years' of work experience providing desktop support to organizational users. Licensures and Certifications None required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-07-31
State of Missouri
Florissant, Missouri, United States
Jo b Location: The office for this position is located at 4040 Seven Hills Drive, Florissant Missouri, 63033. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Departments of Mental Health, Social Services, Elementary and Secondary Education, and Higher Education - Work Force Development; as well as all of our consolidated agencies in and around the Florissant area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the North Services Central building in Florissant, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Ability to understand client’s needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Jul 27, 2024
Full Time
Jo b Location: The office for this position is located at 4040 Seven Hills Drive, Florissant Missouri, 63033. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Departments of Mental Health, Social Services, Elementary and Secondary Education, and Higher Education - Work Force Development; as well as all of our consolidated agencies in and around the Florissant area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the North Services Central building in Florissant, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Ability to understand client’s needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
State of Missouri
Kansas City, Missouri, United States
Job Location: The office for this position is located at 1410 Genessee Ave, Kansas City, MO, 64101. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Health & Senior Services, Department of Corrections, Department of Labor & Industrial Relations, Department of Social Services, Department of Elementary & Secondary Education, Department of Revenue, and Office of Administration however you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DOLIR Building and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client’s needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Jul 27, 2024
Full Time
Job Location: The office for this position is located at 1410 Genessee Ave, Kansas City, MO, 64101. Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Health & Senior Services, Department of Corrections, Department of Labor & Industrial Relations, Department of Social Services, Department of Elementary & Secondary Education, Department of Revenue, and Office of Administration however you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DOLIR Building and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner). Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client’s needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, performs the more advanced information technology (IT) technical and customer service functions in providing technical support to staff, faculty, administrators and students by diagnosing, troubleshooting, repairing, installing and maintaining computers and related hardware, software, mobile devices and peripherals in physical and virtual environments, including computer labs; serves as project manager for large-scale technology deployment and other similar projects; assists with network and operating system maintenance functions; may provide lead guidance and training to other IT Customer Support Technicians; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Receives, records, organizes, prioritizes and responds or assigns other technicians to respond to help desk tickets, incoming calls, end-user walk ins and emails regarding a wide range of computer-related hardware and software problems of varying degrees of technical difficulty; monitors the status of open help desk tickets and provides follow-up support until issues are resolved; documents the resolution of user support requests in the help desk application database. Takes responsibility for helpdesk configuration, operation and maintenance, and leads cross-functional teams to define and document helpdesk use cases, associated workflows, routing requirements, and service level agreements. Assists lower-level staff with escalated situations or more complex issues, leads cross-functional teams to define and develop end-user problem-resolution plans; tracks milestones and deliverables, responds to issues if necessary and provides feedback to management. Installs and configures desktop computers, mobile devices, VoIP devices, printers, scanners, readers and other peripheral equipment and runs tests to ensure proper equipment functioning; installs and configures network printers and performs printer troubleshooting and maintenance; performs hardware and software tests using diagnostic and testing equipment and communicates with vendors as needed to identify and resolve technical issues; may install and provide user support for Apple devices and related software .Configures and administers network server application software as assigned; installs and connects cables, IP cameras, wireless access points, WiFi, network cards and other network access components; works with network administrators in performing network switch configurations and troubleshoots problems at the switch level. Builds user computer image profiles including custom images and software updates; serves as project manager for and participates in deploying images for staff, administrators, faculty and computer labs; develops scripts to automate image deployment processes; plans, schedules, manages and completes computer lab replacement projects; may install complex software packages manually; tests and configures applications and new software functionalities to applicable servers and platforms including specialized systems to meet predefined departmental and Americans with Disabilities Act (ADA) requirements ; configures virtual machines; verifies software license compliance; consults and works with Academic Technology Systems Specialist on student system-related issues. Provides end-user training in the proper use of hardware, software and computer-related equipment; helps ensure end users are aware of available technologies and how to obtain support for all information technology services; educates users on the importance of system security and methods for reporting spam and phishing on group access software and devices; identifies and escalates suspicious cases to other IT staff for urgent action and/or further investigation.Installs, configures, patches, upgrades and maintains computer operating systems and applications software as assigned while ensuring compliance with defined requirements and compatibility with the network before release to users; modifies software to satisfy user requirements; analyzes computer and software needs for future expansions. Assists a Network Administrator or Systems Administrator in creating folders, file shares and net work connections; performs Active Directory maintenance such as creating security groups, distri bution groups, user and computer accounts and applying rights and permissions to users; adds/deletes user permissions and VPN access rights; may assist with system administration including installing, configuring and troubleshooting operating systems, user accounts and applications; runs utilities to update and configure licensing servers. As assigned, administers the district’s help desk application; reviews help desk statistics and surveys, analyzes trends, identifies chronic problems, performs root-cause analysis prepares reports to managers; works with other customer support technicians, technical IT staff, vendors and managers to find solutions for reducing or eliminating issues.As assigned, provides Districtwide enterprise application support of print server and scanning software, web-based software, student systems such as Colleague, SQL reporting software and other specialized enterprise applications; creates new users and passwords and manages permissions; modifies data utilizing administrative rightsPerforms or participates in performing technology research on software requests received from users to evaluate integration issues, hardware infrastructure support requirements and ongoing maintenance needs; works with software vendors to perform initial product reviews and set up user demonstrations; prepares recommendations on software acquisitions.Prepares requests for the purchase of hardware and software to meet new and replacement needs; participates in maintaining detailed inventory records of hardware, software and computer-related equipment using District asset management systems; provides input and recommendations on hardware specifications required to meet the computing needs of end users; as assigned, obtains bids and cost quotes, and orders and receives of hardware, software and computer-related purchases; disposes of obsolete assets following established procedures; may function as lead for college hardware and software procurement and licensing compliance. Assists with forecasting and planning for the established cycle replacement or upgrading of desktop, laptop, printer and related technology assets; maintains proper hardware replacement planning information. Performs minor repairs and replaces parts on technology-related equipment; contacts computer manufacturers’ technical support representatives for in-depth triage of computer issues and software, equipment specifications, repairs and replacement parts; tracks, registers and ensures compliance of equipment warranties and licenses and maintains related documentation for departmental workflow and warranty claims as necessary; returns hardware under warranty to vendors for replacement. May provide input in selecting, training and providing day-to-day lead work guidance and direction to lower-level IT Customer Support Technicians; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical, legal and regulatory requirements; provides input to supervisor on employee work performance and behaviors.Creates and maintains a variety of documents including configuration information, installation procedures, standard user instructions, training materials and statistical or other reports. Trains, mentors and provides work shadowing opportunities to student workers and interns on computer technologies, hardware and software; trains and coaches student workers on proper methods for responding to help desk calls; oversees and reports on the performance of assigned work and projects such as assembling and testing computers, running software updates, conducting inventories and troubleshooting routine helpdesk calls following instructions. May deliver, install, set up, configure and demonstrate the operation of video-conferencing equipment for meetings and special events;Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES May provide audio/visual support in classrooms and events; installs and replaces projector screens, large format monitors and ceiling mounts in classrooms, requiring the use of hand tools, ladders and safety practices when working with electricity; installs, configures and maintains portable units; runs and terminates network, audio and video cables; sets up microphones, sound mixers, loudspeaker stands, amplifiers, video recording equipment and various electrical cords, power strips and associated cables for special events; performs sound checks and video checks.Attends various meetings and may serve on committees and task forces.Utilizes online and other resources to keep current on rapidly changing technologies and trends in hardware and software troubleshooting, automation technologies and other changes that could improve IT end-user support for the District. Troubleshoots malware, ransomware and other viruses following established procedures.Performs related duties as assigned. Employment Standards / Minimum Qualifications Extensive knowledge of multi-platform hardware, operating systems, software and peripherals. District or campus help desk software, functions, policies and procedures.Methods and procedures applicable to advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment and various network connections. Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. Operational characteristics of various computer systems and operating environments used throughout the District or campus; operation and application of a wide variety of computer applications and network software. Automated image and software deployment technologies and processes.District processes and tools used to build and deploy computer system images.Tools, equipment and safety practices used in maintenance and repair of computers and peripheral equipment. General principles of design, development, implementation and operation of voice, video, storage and data networks. Best security practices to ensure protection against potential security threats such as viruses, malware, and spam. Effective customer service practices and etiquetteNew trends and developments in computer and network technology. Documentation procedures and recordkeeping and report preparation techniques. Research techniques, methods and procedures.Methods and practices of developing and providing user training.Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable]. Proper English usage including grammar, spelling and punctuation.Safety policies and work practices applicable to the work being performed. Skills and Abilities to: Organize, prioritize and respond to user support requests in a high-volume work-ticket environment.Obtain accurate and complete information from end users, in person and by telephone, to identify their needs and problems and develop responses and solutions. Troubleshoot, diagnose and resolve complex and ambiguous computer hardware, software and network connectivity problems and failures. Utilize diagnostic test procedures and equipment. Provide prompt and appropriate technical support service to information system end users. Maintain accurate inventory of computer hardware and software components.Write instructions in a manner that can be understood by end users with different levels of computer literacy. Prepare clear, concise and accurate systems documentation and reports of work performed. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action in accordance with established policies and procedures.Set priorities and exercise sound judgment within areas of responsibility.Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software.Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. Experience in an information systems environment similar in size and complexity to that of the District is preferred. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, administrators, faculty, staff, and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include a competency assessment (40% weight) and an oral interview assessment (60% weight). Of those achieving a passing score on the competency assessment, only the highest-scoring candidates, plus ties, will be invited to the oral interview assessment. The passing score is 75% out of 100% on each assessment section. INITIAL ASSESSMENT TENTATIVELY SCHEDULED AS FOLLOWS: COMPETENCY ASSESSMENT: August 6, 2024 ORAL ASSESSMENT: August 15, 2024 The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Candidates who attain a passing score on each part of the assessment will be placed in rank order on a districtwide Open-Competitive List. Using the same process, a separate Promotional List will be established and both Lists will be used concurrently. Unless otherwise indicated, the eligibility list will be used to fill current vacancies for at least six months . T he current vacancy is at Madera Community Colleg e and Fresno City College . PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT. ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. SCCCD is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District’s purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: 7/30/2024 11:59 PM Pacific
Jul 10, 2024
Full Time
General Purpose Under general supervision, performs the more advanced information technology (IT) technical and customer service functions in providing technical support to staff, faculty, administrators and students by diagnosing, troubleshooting, repairing, installing and maintaining computers and related hardware, software, mobile devices and peripherals in physical and virtual environments, including computer labs; serves as project manager for large-scale technology deployment and other similar projects; assists with network and operating system maintenance functions; may provide lead guidance and training to other IT Customer Support Technicians; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Receives, records, organizes, prioritizes and responds or assigns other technicians to respond to help desk tickets, incoming calls, end-user walk ins and emails regarding a wide range of computer-related hardware and software problems of varying degrees of technical difficulty; monitors the status of open help desk tickets and provides follow-up support until issues are resolved; documents the resolution of user support requests in the help desk application database. Takes responsibility for helpdesk configuration, operation and maintenance, and leads cross-functional teams to define and document helpdesk use cases, associated workflows, routing requirements, and service level agreements. Assists lower-level staff with escalated situations or more complex issues, leads cross-functional teams to define and develop end-user problem-resolution plans; tracks milestones and deliverables, responds to issues if necessary and provides feedback to management. Installs and configures desktop computers, mobile devices, VoIP devices, printers, scanners, readers and other peripheral equipment and runs tests to ensure proper equipment functioning; installs and configures network printers and performs printer troubleshooting and maintenance; performs hardware and software tests using diagnostic and testing equipment and communicates with vendors as needed to identify and resolve technical issues; may install and provide user support for Apple devices and related software .Configures and administers network server application software as assigned; installs and connects cables, IP cameras, wireless access points, WiFi, network cards and other network access components; works with network administrators in performing network switch configurations and troubleshoots problems at the switch level. Builds user computer image profiles including custom images and software updates; serves as project manager for and participates in deploying images for staff, administrators, faculty and computer labs; develops scripts to automate image deployment processes; plans, schedules, manages and completes computer lab replacement projects; may install complex software packages manually; tests and configures applications and new software functionalities to applicable servers and platforms including specialized systems to meet predefined departmental and Americans with Disabilities Act (ADA) requirements ; configures virtual machines; verifies software license compliance; consults and works with Academic Technology Systems Specialist on student system-related issues. Provides end-user training in the proper use of hardware, software and computer-related equipment; helps ensure end users are aware of available technologies and how to obtain support for all information technology services; educates users on the importance of system security and methods for reporting spam and phishing on group access software and devices; identifies and escalates suspicious cases to other IT staff for urgent action and/or further investigation.Installs, configures, patches, upgrades and maintains computer operating systems and applications software as assigned while ensuring compliance with defined requirements and compatibility with the network before release to users; modifies software to satisfy user requirements; analyzes computer and software needs for future expansions. Assists a Network Administrator or Systems Administrator in creating folders, file shares and net work connections; performs Active Directory maintenance such as creating security groups, distri bution groups, user and computer accounts and applying rights and permissions to users; adds/deletes user permissions and VPN access rights; may assist with system administration including installing, configuring and troubleshooting operating systems, user accounts and applications; runs utilities to update and configure licensing servers. As assigned, administers the district’s help desk application; reviews help desk statistics and surveys, analyzes trends, identifies chronic problems, performs root-cause analysis prepares reports to managers; works with other customer support technicians, technical IT staff, vendors and managers to find solutions for reducing or eliminating issues.As assigned, provides Districtwide enterprise application support of print server and scanning software, web-based software, student systems such as Colleague, SQL reporting software and other specialized enterprise applications; creates new users and passwords and manages permissions; modifies data utilizing administrative rightsPerforms or participates in performing technology research on software requests received from users to evaluate integration issues, hardware infrastructure support requirements and ongoing maintenance needs; works with software vendors to perform initial product reviews and set up user demonstrations; prepares recommendations on software acquisitions.Prepares requests for the purchase of hardware and software to meet new and replacement needs; participates in maintaining detailed inventory records of hardware, software and computer-related equipment using District asset management systems; provides input and recommendations on hardware specifications required to meet the computing needs of end users; as assigned, obtains bids and cost quotes, and orders and receives of hardware, software and computer-related purchases; disposes of obsolete assets following established procedures; may function as lead for college hardware and software procurement and licensing compliance. Assists with forecasting and planning for the established cycle replacement or upgrading of desktop, laptop, printer and related technology assets; maintains proper hardware replacement planning information. Performs minor repairs and replaces parts on technology-related equipment; contacts computer manufacturers’ technical support representatives for in-depth triage of computer issues and software, equipment specifications, repairs and replacement parts; tracks, registers and ensures compliance of equipment warranties and licenses and maintains related documentation for departmental workflow and warranty claims as necessary; returns hardware under warranty to vendors for replacement. May provide input in selecting, training and providing day-to-day lead work guidance and direction to lower-level IT Customer Support Technicians; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical, legal and regulatory requirements; provides input to supervisor on employee work performance and behaviors.Creates and maintains a variety of documents including configuration information, installation procedures, standard user instructions, training materials and statistical or other reports. Trains, mentors and provides work shadowing opportunities to student workers and interns on computer technologies, hardware and software; trains and coaches student workers on proper methods for responding to help desk calls; oversees and reports on the performance of assigned work and projects such as assembling and testing computers, running software updates, conducting inventories and troubleshooting routine helpdesk calls following instructions. May deliver, install, set up, configure and demonstrate the operation of video-conferencing equipment for meetings and special events;Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES May provide audio/visual support in classrooms and events; installs and replaces projector screens, large format monitors and ceiling mounts in classrooms, requiring the use of hand tools, ladders and safety practices when working with electricity; installs, configures and maintains portable units; runs and terminates network, audio and video cables; sets up microphones, sound mixers, loudspeaker stands, amplifiers, video recording equipment and various electrical cords, power strips and associated cables for special events; performs sound checks and video checks.Attends various meetings and may serve on committees and task forces.Utilizes online and other resources to keep current on rapidly changing technologies and trends in hardware and software troubleshooting, automation technologies and other changes that could improve IT end-user support for the District. Troubleshoots malware, ransomware and other viruses following established procedures.Performs related duties as assigned. Employment Standards / Minimum Qualifications Extensive knowledge of multi-platform hardware, operating systems, software and peripherals. District or campus help desk software, functions, policies and procedures.Methods and procedures applicable to advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment and various network connections. Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. Operational characteristics of various computer systems and operating environments used throughout the District or campus; operation and application of a wide variety of computer applications and network software. Automated image and software deployment technologies and processes.District processes and tools used to build and deploy computer system images.Tools, equipment and safety practices used in maintenance and repair of computers and peripheral equipment. General principles of design, development, implementation and operation of voice, video, storage and data networks. Best security practices to ensure protection against potential security threats such as viruses, malware, and spam. Effective customer service practices and etiquetteNew trends and developments in computer and network technology. Documentation procedures and recordkeeping and report preparation techniques. Research techniques, methods and procedures.Methods and practices of developing and providing user training.Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable]. Proper English usage including grammar, spelling and punctuation.Safety policies and work practices applicable to the work being performed. Skills and Abilities to: Organize, prioritize and respond to user support requests in a high-volume work-ticket environment.Obtain accurate and complete information from end users, in person and by telephone, to identify their needs and problems and develop responses and solutions. Troubleshoot, diagnose and resolve complex and ambiguous computer hardware, software and network connectivity problems and failures. Utilize diagnostic test procedures and equipment. Provide prompt and appropriate technical support service to information system end users. Maintain accurate inventory of computer hardware and software components.Write instructions in a manner that can be understood by end users with different levels of computer literacy. Prepare clear, concise and accurate systems documentation and reports of work performed. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action in accordance with established policies and procedures.Set priorities and exercise sound judgment within areas of responsibility.Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software.Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. Experience in an information systems environment similar in size and complexity to that of the District is preferred. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, administrators, faculty, staff, and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include a competency assessment (40% weight) and an oral interview assessment (60% weight). Of those achieving a passing score on the competency assessment, only the highest-scoring candidates, plus ties, will be invited to the oral interview assessment. The passing score is 75% out of 100% on each assessment section. INITIAL ASSESSMENT TENTATIVELY SCHEDULED AS FOLLOWS: COMPETENCY ASSESSMENT: August 6, 2024 ORAL ASSESSMENT: August 15, 2024 The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Candidates who attain a passing score on each part of the assessment will be placed in rank order on a districtwide Open-Competitive List. Using the same process, a separate Promotional List will be established and both Lists will be used concurrently. Unless otherwise indicated, the eligibility list will be used to fill current vacancies for at least six months . T he current vacancy is at Madera Community Colleg e and Fresno City College . PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT. ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. SCCCD is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District’s purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: 7/30/2024 11:59 PM Pacific
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION COMMUNICATIONS TECHNICIAN II (Technical Services Unit) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and will remain open on a continuous basis for a minimum of five (5) business days, until the needs of the Department are met. Qualified applicants are encouraged to apply immediately. RECRUITMENT / POSITION INFORMATION This recruitment is being held to establish an Open Eligible List to a fill vacancy in this class until the next recruitment. The eligible list established may also be used to fill positions in similar and/or lower classifications. THE DIVISION The Sheriff-Coroner/Technology Division consists of approximately 150 personnel organized in six areas that specialize in specific operational and technical units, including Administration/Operations, Special Projects, Radio Communications, Applications, Infrastructure, and Security. Each section maintains a staff of Managers, Engineers, Technicians, and support staff to provide a high level of operational and technical expertise to various public safety functions including Law Enforcement, Fire Services, Emergency Medical Services, Lifeguard, Park Rangers, Public Works, Local Government, Courts, County and City jails, and Probation facilities. The Division provides centralized countywide coordinated communications systems for all local public safety agencies; installation and maintenance of communications and electronic equipment (microwave equipment, 9-1-1 dispatch equipment, mobile and portable radios, closed circuit television, surveillance, security electronic systems within the jail system, sound and video systems); operational and maintenance support to the coordinated communications systems; engineering and frequency management; and serves as the central coordinator/program manager for the operation and maintenance of the 800 MHz Countywide Coordinated Communications System (CCCS) and 900 MHz paging system. The Division is also responsible for all Information Technology operations across the entire Sheriff's Department. This includes application development and support, help desk support, desktop support, mobile and MDC support, storage and server support, network and CCTV support, and network security operations. THE OPPORTUNITY This is a journey level class in the Communications Technician series that is located at Sheriff's Technical Services Unit (Radio Communications). Incumbents in this class install, maintain and repair complex electronic equipment, and work with minimal supervision. GENERAL DUTIES Troubleshooting and repair of electronics; perform preventative maintenance on radio communications equipment, program radios and design radio channel layout (template); install electronics in public safety vehicles, motorcycles, marine vessels, and buildings; service calls, customer service, ambulance certifications, configure, maintain, and provide media for video recording systems (in-car video, body warn cameras); self-development training; miscellaneous related tasks. DESIRABLE QUALIFICATIONS Ideal candidate will possess two (2) years of experience of troubleshooting, maintaining and repairing electronic equipment; ability to install, maintain, repair, modify a variety of communications and electronic equipment and systems. Additionally, possess the ability to read and interpret instructions in technical manuals including circuitries, schematics, and symbols, and blueprints; completion of certificates or education credits form training courses in electronic theory and practice including Ohms Law, knowledge of AC and DC theory and electronic systems, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology; experience using hand and power tools. MINIMUM QUALIFICATIONS Thorough Knowledge of: Principles, techniques, methods, test equipment and tools used in installation, maintenance, repair, modification and fabrication communications and other related electronic equipment and systems General Knowledge of: Principles of electronic system design and operation Ability to: Install, maintain, troubleshoot, repair, modify a variety of communications and electronic equipment and Systems Read and interpret instructions in technical manuals including circuitries, schematics and symbols; read blueprints Use the proper test equipment related to electronics maintenance and repair Establish and maintain effective working relationships with other County and city staff, electronic contractors, vendors and members of the general public Record technical information on time sheets, logs, invoices, etc. Education and Experience Completion of a training course in electronic theory and practice including Ohms Law, AC and DC theory, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology. And Two (2) years of experience in the maintenance and repair of electronic communication equipment that developed the knowledge and abilities listed above. License/Certification Possession of a valid California Driver License, Class C or higher, by date of appointment. Click here to learn more about the Minimum Qualificationsas well as the physical, mental requirements and the environmental, working conditions. SPECIAL QUALIFICATIONS Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Evaluation Services (N.A.C.E.S.). Human Resources | Minimum Qualifications Sheriff Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Structured Oral Panel Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. ELIGIBLE LIST After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct, concise, descriptive and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including areas which you have developed expertise . For specific information pertaining to this recruitment, contact Mary Cortez-Valadez at (714) 834-5834 or email at mcortez-valadez@ocsheriff.gov . Please click here for tips to complete your application. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
CAREER DESCRIPTION COMMUNICATIONS TECHNICIAN II (Technical Services Unit) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and will remain open on a continuous basis for a minimum of five (5) business days, until the needs of the Department are met. Qualified applicants are encouraged to apply immediately. RECRUITMENT / POSITION INFORMATION This recruitment is being held to establish an Open Eligible List to a fill vacancy in this class until the next recruitment. The eligible list established may also be used to fill positions in similar and/or lower classifications. THE DIVISION The Sheriff-Coroner/Technology Division consists of approximately 150 personnel organized in six areas that specialize in specific operational and technical units, including Administration/Operations, Special Projects, Radio Communications, Applications, Infrastructure, and Security. Each section maintains a staff of Managers, Engineers, Technicians, and support staff to provide a high level of operational and technical expertise to various public safety functions including Law Enforcement, Fire Services, Emergency Medical Services, Lifeguard, Park Rangers, Public Works, Local Government, Courts, County and City jails, and Probation facilities. The Division provides centralized countywide coordinated communications systems for all local public safety agencies; installation and maintenance of communications and electronic equipment (microwave equipment, 9-1-1 dispatch equipment, mobile and portable radios, closed circuit television, surveillance, security electronic systems within the jail system, sound and video systems); operational and maintenance support to the coordinated communications systems; engineering and frequency management; and serves as the central coordinator/program manager for the operation and maintenance of the 800 MHz Countywide Coordinated Communications System (CCCS) and 900 MHz paging system. The Division is also responsible for all Information Technology operations across the entire Sheriff's Department. This includes application development and support, help desk support, desktop support, mobile and MDC support, storage and server support, network and CCTV support, and network security operations. THE OPPORTUNITY This is a journey level class in the Communications Technician series that is located at Sheriff's Technical Services Unit (Radio Communications). Incumbents in this class install, maintain and repair complex electronic equipment, and work with minimal supervision. GENERAL DUTIES Troubleshooting and repair of electronics; perform preventative maintenance on radio communications equipment, program radios and design radio channel layout (template); install electronics in public safety vehicles, motorcycles, marine vessels, and buildings; service calls, customer service, ambulance certifications, configure, maintain, and provide media for video recording systems (in-car video, body warn cameras); self-development training; miscellaneous related tasks. DESIRABLE QUALIFICATIONS Ideal candidate will possess two (2) years of experience of troubleshooting, maintaining and repairing electronic equipment; ability to install, maintain, repair, modify a variety of communications and electronic equipment and systems. Additionally, possess the ability to read and interpret instructions in technical manuals including circuitries, schematics, and symbols, and blueprints; completion of certificates or education credits form training courses in electronic theory and practice including Ohms Law, knowledge of AC and DC theory and electronic systems, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology; experience using hand and power tools. MINIMUM QUALIFICATIONS Thorough Knowledge of: Principles, techniques, methods, test equipment and tools used in installation, maintenance, repair, modification and fabrication communications and other related electronic equipment and systems General Knowledge of: Principles of electronic system design and operation Ability to: Install, maintain, troubleshoot, repair, modify a variety of communications and electronic equipment and Systems Read and interpret instructions in technical manuals including circuitries, schematics and symbols; read blueprints Use the proper test equipment related to electronics maintenance and repair Establish and maintain effective working relationships with other County and city staff, electronic contractors, vendors and members of the general public Record technical information on time sheets, logs, invoices, etc. Education and Experience Completion of a training course in electronic theory and practice including Ohms Law, AC and DC theory, audio and radio frequency circuits, electronic measurements, semiconductor fundamentals and mathematics for electronic technology. And Two (2) years of experience in the maintenance and repair of electronic communication equipment that developed the knowledge and abilities listed above. License/Certification Possession of a valid California Driver License, Class C or higher, by date of appointment. Click here to learn more about the Minimum Qualificationsas well as the physical, mental requirements and the environmental, working conditions. SPECIAL QUALIFICATIONS Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Evaluation Services (N.A.C.E.S.). Human Resources | Minimum Qualifications Sheriff Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Structured Oral Panel Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. ELIGIBLE LIST After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct, concise, descriptive and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including areas which you have developed expertise . For specific information pertaining to this recruitment, contact Mary Cortez-Valadez at (714) 834-5834 or email at mcortez-valadez@ocsheriff.gov . Please click here for tips to complete your application. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
City of Kennewick, WA
Kennewick, WA, United States
Description First review of applications on 8/5/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under the supervision of the IT Operations Supervisor, the IT Service Desk Technician receives, prioritizes, documents and actively resolves help requests to ensure proper computer operations so that end users can accomplish the City’s business tasks; problem solves issues with the use of diagnostic and help request tracking tools, as well as in-person and hands-on help at the desktop level. This position is a two level series. The IT Service Desk Technician II is distinguished from the IT Service Desk Technician I by the increased complexity of assignments, the greater degree of independence with which it operates, the experience required to perform the work, and the years of experience. 2024 SALARY SCHEDULE Level 1 - $5,331 - $7,108 Monthly Level 2 - $5,867 - $7,822 Monthly Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Creates & evaluates documented resolutions and analyzes trends for ways to prevent future problems. Fields incoming help requests from end users via telephone, e-mail and in person in a courteous manner. Documents all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Builds rapport and elicits problem details from help desk customers. Prioritizes and schedules problems; escalates problems to the appropriate experienced analyst or vendor when required, and communicates affectively with IT leadership. Records, tracks and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases and frequently asked questions resources to aid in problem resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs software. Tracks and maintains accurate IT hardware inventory. Test fixes to ensure problem has been adequately resolved and performs post-resolution follow-ups to help requests. Use and maintain the Systems Center Configuration Manager (SCCM) and ensure its ongoing health. Build and deploy packages for applications as needed and new OS image builds and updates where necessary to keep security and usability at its very best level. Including assisting in third party patching. Create and maintain documentation and records of all Audio Visual (AV) systems in the City including designs, configuration files, IP addresses, how-to guides, etc. for the purpose of streamlining troubleshooting, team cross-training, and preventative maintenance. Provide advanced troubleshooting knowledge for AV systems Prepares status reports, user guides and related materials for the purpose of documenting activities, providing written reference and/or conveying information. Provides continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Operates a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners and fax machines, or other specialized equipment, and personal computers in a windows based computing environment using standard or customized software application programs appropriate to assigned activities. Performs other related duties as assigned. Employment Standards MINIMUM QUALIFICATIONS Level I: This position requires an Associate’s degree in computer science, information systems, or related field, or an applicable certification approved by the IT Director. One year of experience directly working in IT infrastructure, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Level II: This position requires an Associate’s degree in computer science, information systems, or related field and three years of progressive experience directly working in IT support, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must obtain an A+ (Hardware and Software) and MCSA for Windows 10 or equivalent certification approved by the IT Director. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements Knowledge, Skills and Abilities To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: Desktop computer hardware and software including operating systems. Basic computer hardware. Diagnostic utilities, preferably Track-It. Applicable Federal State and local laws, rules, codes and regulations related to assigned activities. Modern office practices, methods, procedures and equipment. Records-keeping principles, procedures, and techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Interpersonal skills using tact, patience and courtesy. Technical aspects of field of specialty. ITIL Foundation principles are preferred. Skills & Ability to: Troubleshoot and resolve customer issues with desktop software, hardware and peripheral devices. Utilize desktop and server operating systems. Document, track and report data. Communicate effectively both orally and in writing; comprehend and use English effectively including producing all forms of communications in a clear, concise and understandable manner to intended audiences. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; work independently with little or no direction, organize own work, set priorities and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software application programs. Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. Establish, maintain and foster positive and effective working relationships with those contacted in the course of work. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and effectively manage time to ensure deliverables are completed on-time. Demonstrated ability to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Maintain confidentiality of sensitive materials and information. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to work cooperatively in a team-oriented, collaborative environment. Ability to work flexible hours or work over the weekend, after hours or on holidays as needed. Ability to learn new technologies. Intermediate proficiency in the use of MS Windows, Outlook, Word, and Excel, and proficiency at the basic level for MS PowerPoint and Visio. Basic proficiency in network switching & routing. Must maintain regular attendance and punctuality. PHYSICAL REQUIREMENTS To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly talk, hear/listen, see/observe, sit, stand and walk; must regularly demonstrate fine motor skills; must occasionally exert up to 10 pounds of force. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position may share responsibility, on a scheduled basis, to provide after-hours support. This classification is non-exempt under the FLSA. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 8/18/2024 11:59 PM Pacific
Jul 18, 2024
Full Time
Description First review of applications on 8/5/2024 CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under the supervision of the IT Operations Supervisor, the IT Service Desk Technician receives, prioritizes, documents and actively resolves help requests to ensure proper computer operations so that end users can accomplish the City’s business tasks; problem solves issues with the use of diagnostic and help request tracking tools, as well as in-person and hands-on help at the desktop level. This position is a two level series. The IT Service Desk Technician II is distinguished from the IT Service Desk Technician I by the increased complexity of assignments, the greater degree of independence with which it operates, the experience required to perform the work, and the years of experience. 2024 SALARY SCHEDULE Level 1 - $5,331 - $7,108 Monthly Level 2 - $5,867 - $7,822 Monthly Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Creates & evaluates documented resolutions and analyzes trends for ways to prevent future problems. Fields incoming help requests from end users via telephone, e-mail and in person in a courteous manner. Documents all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Builds rapport and elicits problem details from help desk customers. Prioritizes and schedules problems; escalates problems to the appropriate experienced analyst or vendor when required, and communicates affectively with IT leadership. Records, tracks and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases and frequently asked questions resources to aid in problem resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs software. Tracks and maintains accurate IT hardware inventory. Test fixes to ensure problem has been adequately resolved and performs post-resolution follow-ups to help requests. Use and maintain the Systems Center Configuration Manager (SCCM) and ensure its ongoing health. Build and deploy packages for applications as needed and new OS image builds and updates where necessary to keep security and usability at its very best level. Including assisting in third party patching. Create and maintain documentation and records of all Audio Visual (AV) systems in the City including designs, configuration files, IP addresses, how-to guides, etc. for the purpose of streamlining troubleshooting, team cross-training, and preventative maintenance. Provide advanced troubleshooting knowledge for AV systems Prepares status reports, user guides and related materials for the purpose of documenting activities, providing written reference and/or conveying information. Provides continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Operates a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners and fax machines, or other specialized equipment, and personal computers in a windows based computing environment using standard or customized software application programs appropriate to assigned activities. Performs other related duties as assigned. Employment Standards MINIMUM QUALIFICATIONS Level I: This position requires an Associate’s degree in computer science, information systems, or related field, or an applicable certification approved by the IT Director. One year of experience directly working in IT infrastructure, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Level II: This position requires an Associate’s degree in computer science, information systems, or related field and three years of progressive experience directly working in IT support, desktop computer hardware and software, and operating systems, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must obtain an A+ (Hardware and Software) and MCSA for Windows 10 or equivalent certification approved by the IT Director. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements Knowledge, Skills and Abilities To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: Desktop computer hardware and software including operating systems. Basic computer hardware. Diagnostic utilities, preferably Track-It. Applicable Federal State and local laws, rules, codes and regulations related to assigned activities. Modern office practices, methods, procedures and equipment. Records-keeping principles, procedures, and techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Interpersonal skills using tact, patience and courtesy. Technical aspects of field of specialty. ITIL Foundation principles are preferred. Skills & Ability to: Troubleshoot and resolve customer issues with desktop software, hardware and peripheral devices. Utilize desktop and server operating systems. Document, track and report data. Communicate effectively both orally and in writing; comprehend and use English effectively including producing all forms of communications in a clear, concise and understandable manner to intended audiences. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; work independently with little or no direction, organize own work, set priorities and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software application programs. Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. Establish, maintain and foster positive and effective working relationships with those contacted in the course of work. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and effectively manage time to ensure deliverables are completed on-time. Demonstrated ability to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Maintain confidentiality of sensitive materials and information. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to work cooperatively in a team-oriented, collaborative environment. Ability to work flexible hours or work over the weekend, after hours or on holidays as needed. Ability to learn new technologies. Intermediate proficiency in the use of MS Windows, Outlook, Word, and Excel, and proficiency at the basic level for MS PowerPoint and Visio. Basic proficiency in network switching & routing. Must maintain regular attendance and punctuality. PHYSICAL REQUIREMENTS To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly talk, hear/listen, see/observe, sit, stand and walk; must regularly demonstrate fine motor skills; must occasionally exert up to 10 pounds of force. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This position may share responsibility, on a scheduled basis, to provide after-hours support. This classification is non-exempt under the FLSA. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 8/18/2024 11:59 PM Pacific
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information LOS ANGELES COUNTY SHERIFF'S DEPARTMENT FIRST DAY OF FILING: May 17, 2024, at 8:00 A.M. (PT) EXAM NUMBER: J2745U TYPE OF RECRUITMENT: Open Competitive Job Opportunity FILING TYPE: Open Continuous The application filing period will be open continuous, but may be suspended AT ANY TIME without prior notice AND this examination may reopen as the needs of the service require. It is recommended that you complete your application using a desktop or laptop. Note that the system also requires email verification for each new email address, which may result in delays in submitting an application. It is recommended that each applicant create a profile before the application start date. CLASSIFICATION STANDARDS Positions allocable to this class assist sworn personnel by independently performing technical law enforcement-related services and support functions in the Sheriff's Department. Essential Job Functions Prepares requisitions for unit supplies, maintains supply inventory in computer system, and determines replacement or restocking needs; picks up unit supplies and vehicle parts as needed and may be required to bend, stoop, or do occasional heavy lifting in the performance of such duties. Ensures that departmental vehicles are inspected, serviced, and maintained in order to meet the operational needs of the facility or unit, and completes reports to record monthly mileage usage, consumption of gas and oil, gas and oil quantities on hand and credit card usage. Coordinates maintenance and repairs of facility vehicles and maintains vehicle maintenance and repair records. Receives telephone and in-person requests for services, including 911 emergencies and fire calls, citizens' complaints, and general inquiries; differentiates between routine, priority, and emergency request as required. Assigns, coordinates and dispatches field units in response to requests for services, advises responding units of possible problem areas and monitors field units activities, including Code 3 and emergency responses. Monitors emergency communications of other police and fire agencies to determine needs for assistance and ensures that assigned calls and other relevant information are entered into the station computer. Acts as a liaison between station personnel, other law enforcement agencies, emergency service organizations, and the Sheriff's Radio Center, as directed. Assumes full radio dispatching responsibility on an assigned frequency in the event of power failure or other emergency situation at the Sheriff's Radio Center. Issues station file control numbers to track official reports; reviews the contents of these reports to ensure they are complete and accurate, performs various routine desk functions, including compilation and entering of statistical data in law enforcement databases to prepare crime and other reports. Assigns and oversees work performed by inmate laborers under the general supervision of sworn personnel. Receives, lists, catalogues, stores, and releases personal and/or evidentiary property at a patrol station in compliance with established departmental policy, practices, and procedures. May transport, load, and unload large, bulky and/or heavy personal and/or evidentiary property to a warehouse or other location as directed. Assists patrol station personnel with crime prevention functions acting as liaison to other public agencies and private prevention organizations involved in crime prevention; maintains inventory of crime prevention resources; distributes crime prevention materials and resources; and participates in maintaining station crime prevention budget needs. Assists in the investigation of alleged violations of laws and regulations by gathering, assembling, and examining a variety of records and data pertinent to the case being investigated. Drives throughout Los Angeles County or has the ability to utilize an alternative method of transportation when needed to carry out job-related functions. Requirements SELECTION REQUIREMENTS Option I: Two years ofexperience working for a public safety agency* performing law enforcement-related services and support duties. *Public safety agencies include departments such as sheriff, police, military police, college or university police, and fire. No out-of-class experience will be accepted. OR Option II: Completion of 30 semester or 45 quarter units from an accredited college or university.** **In order to receive credit for any college coursework or Associate’s, Bachelor’s, or Master’s degree, applicants must attach/upload in NEOGOV a legible copy of the official transcript or degree . Foreign transcripts or degrees must be evaluated and submitted with their application at the time of application or within 15 calendar days of application. Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. LICENSE A valid California class "C" driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related functions. PHYSICAL CLASS: 4 -Arduous Involves frequent heavy lifting over 25 pounds, often combined with bending, twisting, or working on irregular surfaces; and occasionally requires extraordinary physical activity. SUPPLEMENTAL QUESTIONNAIRE As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be utilized as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait twelve (12) months from the date of the disqualification in order to reapply. Additional Information WORK CONDITIONS The Los Angeles County Sheriff's Department operates seven days a week, 24-hours a day, and has locations throughout the greater Los Angeles County. For this job posting, appointees must be willing to: work any shift. work overtime and consecutive shifts. work any day of the year. work with people of any race or ethnic group. work assignments with co-workers of the opposite sex. work in any location within the County of Los Angeles have split or varied days off. deal with people who are hostile, irrational, emotionally distraught, or mentally ill. deal with volatile or life threatening situations. make appropriate split-second decisions in emergent, highly stressful situations. work independently and as a partner or team member with a variety of individuals. EXAMINATION CONTENT The examination will consist of a P.O.S.T. Entry-Level Dispatcher Selection Battery test that will evaluate verbal ability, reasoning, memory, and perceptual ability weighted 100%. The Battery is comprised of eleven (11) brief tests. Six of the tests use a traditional paper-and-pencil, multiple-choice format. The remaining five tests require that you listen to information and then answer multiple-choice questions contained in a test booklet. The P.O.S.T. Entry-Level Dispatcher Selection Battery test was developed and validated by the Commission of Peace Officer Standards and Training (P.O.S.T.). Applicants must achieve a passing score of 70% or higher on the Entry-Level Dispatcher Selection Battery test to be placed on the eligible register. The battery test is not reviewable by candidates per Civil Service Rule 7.19. RETAKE INFORMATION Applicants who fail or withdraw during the battery test may not compete in this examination more than once every three (3) months. Applicants who have recently taken the P.O.S.T. Entry-Level Dispatcher Selection Battery test with a different agency, must wait for a period of one month (30 calendar days) before taking the test again. RESCHEDULING PROCEDURE Your application will remain active for three (3) months from the date of your application. You may reschedule the P.O.S.T. Entry-Level Dispatcher Selection Battery test within a three-month period from the date of your application. You must take the P.O.S.T. Entry-level Dispatcher Selection Test Battery test before your application expires. TEST PREPARATION INFORMATION Study guides are available to help candidates prepare for the battery test. Copies may be downloaded from the California P.O.S.T. website : https://post.ca.gov/portals/0/post_docs/publications/Dispatcher_Selection_Test_Battery-Examinee_Guide.pdf . SCORE TRANSFERS Applicants who have taken and passed the California Commission P.O.S.T. Entry-level Dispatcher Selection Test Battery for 1) the Law Enforcement Technician, 2) the Public Response Dispatcher I, or 3) a battery test from a State of California law enforcement agency within the last 24 months, may have their test score transferred to this examination. To transfer a score, applicants must email the Sworn Examinations Unit at swornexam @lasd.org at the time of application. If applicants wish to retake the battery test instead of transferring their score from a previous examination, the latest test score will be the final score . All transferred scores are subject to verification by P.O.S.T.'s Standards and Evaluations Services Bureau. ELIGIBILITY INFORMATION Applications will be processed on an as received basis and candidates will be promulgated to the eligible register accordingly. Successful candidates will remain on the eligible register in the order of their score group, for a period of twelve (12) months from the date of promulgation. Candidates who are on the eligible register may not reapply for this examination more than once every twelve (12) months. VACANCY INFORMATION The resulting eligible register will be used to fill vacancies in the Los Angeles County Sheriff's Department Lancaster and Palmdale stations only. ELECTRONIC CORRESPONDENCE All correspondence will be sent to the email address provided on the application. It is important that applicants provide a valid email address. Please add the following email addresses to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail: qmmao@lasd.org swornexam@lasd.org ehire@lasd.org info@governmentjobs.com Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notifications to be a valid reason for a late test administration or re-scheduling. SPECIAL INFORMATION DISPATCHER COURSE Successful completion of a three-week Public Safety Dispatcher basic course is required prior to the completion of the candidate's probationary period. This course is provided by the Los Angeles County Sheriff's Department. Alternate training of the above dispatcher course may be provided by a community college and successful completion may be accepted by the Sheriff's Department. ZERO TOLERANCE POLICY IF HIRED The Los Angeles County Sheriff's Department has a "zero tolerance " policy for its employees for the use of narcotics, controlled substances, and/or prescription drugs without a prescription. Any employee found in violation of this policy will be subject to discharge. DISQUALIFICATION The background questions in the Supplemental Questionnaire (SQ) are utilized to ensure applicants meet the standards of the Los Angeles County Sheriff's Department. Applicants who fail any background question(s) will be disqualified and will have to wait a minimum of twelve (12) months after the date of the disqualification to reapply. LASD HIRING PROCESS 1. Application (including SQ) 2. P.O.S.T. Entry-level Dispatcher Selection Battery Test 3. Selection Interview 4. Background Investigation 5. Medical Evaluation If during the hiring process, the Department determines that one or more components have expired prior to hire, the candidate will be required to complete the expired component(s) again. PRE-INVESTIGATIVE QUESTIONNAIRE Candidates will be required to complete a Pre-Investigative Questionnaire that will consist of questions regarding narcotics use, theft, arrest history, domestic violence, and driving history. Examples of disqualifying factors include but are not limited to: failure to appear to scheduled appointments, felony convictions, job related misdemeanor convictions, certain serious traffic convictions or patterns, suspended license, driving under the influence, poor credit or employment history, substance abuse, and active criminal probation. PERSONAL HISTORY STATEMENT (PHS) Candidates will receive an email to complete a Personal History Statement (PHS) and will be required to submit specific documents (i.e., driver license, social security card, birth/marriage certificate(s) etc.). It is the candidate's responsibility to bring both original documents and copies to the background intake appointment. LASD representatives will verify the copies against the original documents and return all original documents. BACKGROUND INVESTIGATION A thorough background investigation will be conducted which includes, but is not limited to discrepancy interviews, a Live Scan (fingerprint search), polygraph examination, law enforcement agency checks, and residence/employment checks. Candidates who complete the background investigation may be selected for the position and will be extended a conditional offer of employment prior to the medical evaluation. Candidates who are disqualified from the background investigation may be ineligible to reapply for a minimum of twelve (12) months. MEDICAL EVALUATION The medical evaluation assesses physical ability, ensuring capability to participate in the demanding duties of the position. Candidates who do not pass the medical evaluation may be ineligible to reapply for the position for a minimum of twelve (12) months. APPLICATION AND FILING INFORMATION All applicants are required to submit an online County of Los Angeles Sheriff's Department employment application. All information, including the selection requirements (i.e., work experience, and education) is subject to verification and their application may be rejected at any time during the selection process. The acceptance of their application depends on whether they have clearly shown that they meet the selection requirements. INSTRUCTIONS FOR FILING ONLINE To apply for this examination, click on the "Apply" button located on the top right corner of the screen. Applications must be submitted electronically by 5:00 pm (PT), on the last day of the application period. Applicants will be asked to provide required documents during the background process. Applicants must upload any required documents as attachments to their application within 15 calendar days from the day they applied (only if required). To ensure applicants have the best experience possible, it is recommended that they use a desktop or laptop to apply using the most up-to-date version of Google Chrome or Microsoft Edge. COMPUTER AND INTERNET ACCESS AT LIBRARIES Applications can be completed on computers at public libraries throughout Los Angeles County for those applicants who may not have regular access to a computer or the internet. Information about library reopening's may be found at Library Reopening - LA County Library . NO SHARING OF USER ID AND PASSWORD All applicants must file their application online using their own user ID and password. Using a family member's or a friend's user ID and password may erase a candidate's original application record, and may result in a rejection of your application. SOCIAL SECURITY NUMBER All applicants must include their social security number for record control purposes. Federal law requires that all employed persons have a social security number. ADA Coordinator Phone: (323) 981-5800 Teletype Phone: (213) 626-0251 California Relay Services Phone: (800) 735-2922 Alternate TTY Phone: (323) 267-6669 Department Contact Name: Sworn Examinations Unit Department Contact Phone: (323) 981-5800 Department Contact email: swornexam@lasd.org For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information LOS ANGELES COUNTY SHERIFF'S DEPARTMENT FIRST DAY OF FILING: May 17, 2024, at 8:00 A.M. (PT) EXAM NUMBER: J2745U TYPE OF RECRUITMENT: Open Competitive Job Opportunity FILING TYPE: Open Continuous The application filing period will be open continuous, but may be suspended AT ANY TIME without prior notice AND this examination may reopen as the needs of the service require. It is recommended that you complete your application using a desktop or laptop. Note that the system also requires email verification for each new email address, which may result in delays in submitting an application. It is recommended that each applicant create a profile before the application start date. CLASSIFICATION STANDARDS Positions allocable to this class assist sworn personnel by independently performing technical law enforcement-related services and support functions in the Sheriff's Department. Essential Job Functions Prepares requisitions for unit supplies, maintains supply inventory in computer system, and determines replacement or restocking needs; picks up unit supplies and vehicle parts as needed and may be required to bend, stoop, or do occasional heavy lifting in the performance of such duties. Ensures that departmental vehicles are inspected, serviced, and maintained in order to meet the operational needs of the facility or unit, and completes reports to record monthly mileage usage, consumption of gas and oil, gas and oil quantities on hand and credit card usage. Coordinates maintenance and repairs of facility vehicles and maintains vehicle maintenance and repair records. Receives telephone and in-person requests for services, including 911 emergencies and fire calls, citizens' complaints, and general inquiries; differentiates between routine, priority, and emergency request as required. Assigns, coordinates and dispatches field units in response to requests for services, advises responding units of possible problem areas and monitors field units activities, including Code 3 and emergency responses. Monitors emergency communications of other police and fire agencies to determine needs for assistance and ensures that assigned calls and other relevant information are entered into the station computer. Acts as a liaison between station personnel, other law enforcement agencies, emergency service organizations, and the Sheriff's Radio Center, as directed. Assumes full radio dispatching responsibility on an assigned frequency in the event of power failure or other emergency situation at the Sheriff's Radio Center. Issues station file control numbers to track official reports; reviews the contents of these reports to ensure they are complete and accurate, performs various routine desk functions, including compilation and entering of statistical data in law enforcement databases to prepare crime and other reports. Assigns and oversees work performed by inmate laborers under the general supervision of sworn personnel. Receives, lists, catalogues, stores, and releases personal and/or evidentiary property at a patrol station in compliance with established departmental policy, practices, and procedures. May transport, load, and unload large, bulky and/or heavy personal and/or evidentiary property to a warehouse or other location as directed. Assists patrol station personnel with crime prevention functions acting as liaison to other public agencies and private prevention organizations involved in crime prevention; maintains inventory of crime prevention resources; distributes crime prevention materials and resources; and participates in maintaining station crime prevention budget needs. Assists in the investigation of alleged violations of laws and regulations by gathering, assembling, and examining a variety of records and data pertinent to the case being investigated. Drives throughout Los Angeles County or has the ability to utilize an alternative method of transportation when needed to carry out job-related functions. Requirements SELECTION REQUIREMENTS Option I: Two years ofexperience working for a public safety agency* performing law enforcement-related services and support duties. *Public safety agencies include departments such as sheriff, police, military police, college or university police, and fire. No out-of-class experience will be accepted. OR Option II: Completion of 30 semester or 45 quarter units from an accredited college or university.** **In order to receive credit for any college coursework or Associate’s, Bachelor’s, or Master’s degree, applicants must attach/upload in NEOGOV a legible copy of the official transcript or degree . Foreign transcripts or degrees must be evaluated and submitted with their application at the time of application or within 15 calendar days of application. Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. LICENSE A valid California class "C" driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related functions. PHYSICAL CLASS: 4 -Arduous Involves frequent heavy lifting over 25 pounds, often combined with bending, twisting, or working on irregular surfaces; and occasionally requires extraordinary physical activity. SUPPLEMENTAL QUESTIONNAIRE As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be utilized as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait twelve (12) months from the date of the disqualification in order to reapply. Additional Information WORK CONDITIONS The Los Angeles County Sheriff's Department operates seven days a week, 24-hours a day, and has locations throughout the greater Los Angeles County. For this job posting, appointees must be willing to: work any shift. work overtime and consecutive shifts. work any day of the year. work with people of any race or ethnic group. work assignments with co-workers of the opposite sex. work in any location within the County of Los Angeles have split or varied days off. deal with people who are hostile, irrational, emotionally distraught, or mentally ill. deal with volatile or life threatening situations. make appropriate split-second decisions in emergent, highly stressful situations. work independently and as a partner or team member with a variety of individuals. EXAMINATION CONTENT The examination will consist of a P.O.S.T. Entry-Level Dispatcher Selection Battery test that will evaluate verbal ability, reasoning, memory, and perceptual ability weighted 100%. The Battery is comprised of eleven (11) brief tests. Six of the tests use a traditional paper-and-pencil, multiple-choice format. The remaining five tests require that you listen to information and then answer multiple-choice questions contained in a test booklet. The P.O.S.T. Entry-Level Dispatcher Selection Battery test was developed and validated by the Commission of Peace Officer Standards and Training (P.O.S.T.). Applicants must achieve a passing score of 70% or higher on the Entry-Level Dispatcher Selection Battery test to be placed on the eligible register. The battery test is not reviewable by candidates per Civil Service Rule 7.19. RETAKE INFORMATION Applicants who fail or withdraw during the battery test may not compete in this examination more than once every three (3) months. Applicants who have recently taken the P.O.S.T. Entry-Level Dispatcher Selection Battery test with a different agency, must wait for a period of one month (30 calendar days) before taking the test again. RESCHEDULING PROCEDURE Your application will remain active for three (3) months from the date of your application. You may reschedule the P.O.S.T. Entry-Level Dispatcher Selection Battery test within a three-month period from the date of your application. You must take the P.O.S.T. Entry-level Dispatcher Selection Test Battery test before your application expires. TEST PREPARATION INFORMATION Study guides are available to help candidates prepare for the battery test. Copies may be downloaded from the California P.O.S.T. website : https://post.ca.gov/portals/0/post_docs/publications/Dispatcher_Selection_Test_Battery-Examinee_Guide.pdf . SCORE TRANSFERS Applicants who have taken and passed the California Commission P.O.S.T. Entry-level Dispatcher Selection Test Battery for 1) the Law Enforcement Technician, 2) the Public Response Dispatcher I, or 3) a battery test from a State of California law enforcement agency within the last 24 months, may have their test score transferred to this examination. To transfer a score, applicants must email the Sworn Examinations Unit at swornexam @lasd.org at the time of application. If applicants wish to retake the battery test instead of transferring their score from a previous examination, the latest test score will be the final score . All transferred scores are subject to verification by P.O.S.T.'s Standards and Evaluations Services Bureau. ELIGIBILITY INFORMATION Applications will be processed on an as received basis and candidates will be promulgated to the eligible register accordingly. Successful candidates will remain on the eligible register in the order of their score group, for a period of twelve (12) months from the date of promulgation. Candidates who are on the eligible register may not reapply for this examination more than once every twelve (12) months. VACANCY INFORMATION The resulting eligible register will be used to fill vacancies in the Los Angeles County Sheriff's Department Lancaster and Palmdale stations only. ELECTRONIC CORRESPONDENCE All correspondence will be sent to the email address provided on the application. It is important that applicants provide a valid email address. Please add the following email addresses to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail: qmmao@lasd.org swornexam@lasd.org ehire@lasd.org info@governmentjobs.com Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notifications to be a valid reason for a late test administration or re-scheduling. SPECIAL INFORMATION DISPATCHER COURSE Successful completion of a three-week Public Safety Dispatcher basic course is required prior to the completion of the candidate's probationary period. This course is provided by the Los Angeles County Sheriff's Department. Alternate training of the above dispatcher course may be provided by a community college and successful completion may be accepted by the Sheriff's Department. ZERO TOLERANCE POLICY IF HIRED The Los Angeles County Sheriff's Department has a "zero tolerance " policy for its employees for the use of narcotics, controlled substances, and/or prescription drugs without a prescription. Any employee found in violation of this policy will be subject to discharge. DISQUALIFICATION The background questions in the Supplemental Questionnaire (SQ) are utilized to ensure applicants meet the standards of the Los Angeles County Sheriff's Department. Applicants who fail any background question(s) will be disqualified and will have to wait a minimum of twelve (12) months after the date of the disqualification to reapply. LASD HIRING PROCESS 1. Application (including SQ) 2. P.O.S.T. Entry-level Dispatcher Selection Battery Test 3. Selection Interview 4. Background Investigation 5. Medical Evaluation If during the hiring process, the Department determines that one or more components have expired prior to hire, the candidate will be required to complete the expired component(s) again. PRE-INVESTIGATIVE QUESTIONNAIRE Candidates will be required to complete a Pre-Investigative Questionnaire that will consist of questions regarding narcotics use, theft, arrest history, domestic violence, and driving history. Examples of disqualifying factors include but are not limited to: failure to appear to scheduled appointments, felony convictions, job related misdemeanor convictions, certain serious traffic convictions or patterns, suspended license, driving under the influence, poor credit or employment history, substance abuse, and active criminal probation. PERSONAL HISTORY STATEMENT (PHS) Candidates will receive an email to complete a Personal History Statement (PHS) and will be required to submit specific documents (i.e., driver license, social security card, birth/marriage certificate(s) etc.). It is the candidate's responsibility to bring both original documents and copies to the background intake appointment. LASD representatives will verify the copies against the original documents and return all original documents. BACKGROUND INVESTIGATION A thorough background investigation will be conducted which includes, but is not limited to discrepancy interviews, a Live Scan (fingerprint search), polygraph examination, law enforcement agency checks, and residence/employment checks. Candidates who complete the background investigation may be selected for the position and will be extended a conditional offer of employment prior to the medical evaluation. Candidates who are disqualified from the background investigation may be ineligible to reapply for a minimum of twelve (12) months. MEDICAL EVALUATION The medical evaluation assesses physical ability, ensuring capability to participate in the demanding duties of the position. Candidates who do not pass the medical evaluation may be ineligible to reapply for the position for a minimum of twelve (12) months. APPLICATION AND FILING INFORMATION All applicants are required to submit an online County of Los Angeles Sheriff's Department employment application. All information, including the selection requirements (i.e., work experience, and education) is subject to verification and their application may be rejected at any time during the selection process. The acceptance of their application depends on whether they have clearly shown that they meet the selection requirements. INSTRUCTIONS FOR FILING ONLINE To apply for this examination, click on the "Apply" button located on the top right corner of the screen. Applications must be submitted electronically by 5:00 pm (PT), on the last day of the application period. Applicants will be asked to provide required documents during the background process. Applicants must upload any required documents as attachments to their application within 15 calendar days from the day they applied (only if required). To ensure applicants have the best experience possible, it is recommended that they use a desktop or laptop to apply using the most up-to-date version of Google Chrome or Microsoft Edge. COMPUTER AND INTERNET ACCESS AT LIBRARIES Applications can be completed on computers at public libraries throughout Los Angeles County for those applicants who may not have regular access to a computer or the internet. Information about library reopening's may be found at Library Reopening - LA County Library . NO SHARING OF USER ID AND PASSWORD All applicants must file their application online using their own user ID and password. Using a family member's or a friend's user ID and password may erase a candidate's original application record, and may result in a rejection of your application. SOCIAL SECURITY NUMBER All applicants must include their social security number for record control purposes. Federal law requires that all employed persons have a social security number. ADA Coordinator Phone: (323) 981-5800 Teletype Phone: (213) 626-0251 California Relay Services Phone: (800) 735-2922 Alternate TTY Phone: (323) 267-6669 Department Contact Name: Sworn Examinations Unit Department Contact Phone: (323) 981-5800 Department Contact email: swornexam@lasd.org For detailed information, please click here
Service Desk Technician CalOptima CalOptima Health is seeking a highly motivated an experienced Service Desk Technician to join our team. The Service Desk Technician will be responsible for all aspects of day-to-day administration of the CalOptima Health's Information Technology Services (ITS) Service Desk. The incumbent will serve as the first point of contact for customers seeking technical assistance coming from phone calls, ticketing system, Microsoft Teams and emails. The incumbent will troubleshoot remote software and hardware computer problems, assist with testing and completing application project-based work, log incoming support issues and coordinate with support staff to address and escalate Tier 2-3 issues and e-tickets. The incumbent will provide end-user training and work with the end-users to ensure that guidelines are clearly established and adhered to. Position Information: Department: ITS - Infrastructure Salary Grade: 304 - $53,813 - $80,720 ($25.87 - $38.8077) Work Arrangement: Full Office Duties & Responsibilities: 95% - Service Desk Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Provides service desk phone support for on-site and remote employees. Provides excellent communication and follow-up with customers seeking support. Documents client support requests, work notes and remedies towards resolution to provide an organic support database. Provides Tier 1 troubleshooting and repairs for laptop and desktop hardware and software, office systems and applications support. Provides support for Citrix, Avaya, Microsoft 365 and various enterprise applications. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Participates in team communication efforts and ensures internal processes are subject to improvement. Assists in identifying and proposing ideas to improve operational efficiency. Escalates advanced technical issues to the Tier 2 support team. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of experience in a help desk, service desk or technical support role in an enterprise company using current technologies required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Associate degree in information technology, computer science, business administration or related field. Microsoft Azure, Office 365 certification or training. Required Licensure / Certifications: n/a Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 26, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/service-desk-technician-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4067085c1a8c004789f2881571f13526
Jul 18, 2024
Full Time
Service Desk Technician CalOptima CalOptima Health is seeking a highly motivated an experienced Service Desk Technician to join our team. The Service Desk Technician will be responsible for all aspects of day-to-day administration of the CalOptima Health's Information Technology Services (ITS) Service Desk. The incumbent will serve as the first point of contact for customers seeking technical assistance coming from phone calls, ticketing system, Microsoft Teams and emails. The incumbent will troubleshoot remote software and hardware computer problems, assist with testing and completing application project-based work, log incoming support issues and coordinate with support staff to address and escalate Tier 2-3 issues and e-tickets. The incumbent will provide end-user training and work with the end-users to ensure that guidelines are clearly established and adhered to. Position Information: Department: ITS - Infrastructure Salary Grade: 304 - $53,813 - $80,720 ($25.87 - $38.8077) Work Arrangement: Full Office Duties & Responsibilities: 95% - Service Desk Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Provides service desk phone support for on-site and remote employees. Provides excellent communication and follow-up with customers seeking support. Documents client support requests, work notes and remedies towards resolution to provide an organic support database. Provides Tier 1 troubleshooting and repairs for laptop and desktop hardware and software, office systems and applications support. Provides support for Citrix, Avaya, Microsoft 365 and various enterprise applications. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Participates in team communication efforts and ensures internal processes are subject to improvement. Assists in identifying and proposing ideas to improve operational efficiency. Escalates advanced technical issues to the Tier 2 support team. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of experience in a help desk, service desk or technical support role in an enterprise company using current technologies required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Associate degree in information technology, computer science, business administration or related field. Microsoft Azure, Office 365 certification or training. Required Licensure / Certifications: n/a Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 26, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/service-desk-technician-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4067085c1a8c004789f2881571f13526
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff’s Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff’s Fiscal Technicians work in the Sheriff’s Fiscal Unit, located at the Public Safety Facility in Placerville, CA. They perform a variety of routine to complex fiscal, financial, statistical, and accounting support duties in the preparation, processing, and maintenance of payroll, fiscal and accounting records and transactions; produce, balance, and maintain both manual and computerized accounting and financial records; receive, document, and deposit payments made and perform general office support duties. The selected candidate will have the opportunity to: Assist Sheriff’s Office employees, vendors and county employees by providing answers and information regarding specific account information, discrepancies, general accounting procedures, and/or Sheriff's Office specific issues and problems; research issues regarding specific transactions; and update related files on action items. Maintain accounting, financial and statistical records and prepare periodic or special reports; and may maintain records and files specific to the Sheriff’s Office. Process payroll records and documentation in alignment with the MOUs covering Sheriff’s Office employees. Enter and retrieve data from databases, desktop, and on-line computer-based systems; use such technologies to produce standard reports; operate standard and Sheriff's Office specific office equipment. Assist with Sheriff's Office payroll recordkeeping, expense allocations, cost accounting, implementation of internal financial controls, and budget preparation. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Two years of fiscal support experience at a level equivalent to the County's class of Fiscal Assistant II OR one year of experience at a level equivalent to the County's class of Senior Fiscal Assistant. College level training in an accounting field is desirable. Click here to view the minimum qualifications for Sheriff’s Fiscal Technician, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review (Weighted 100%): A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. Do not refer to resumes, cover letters, or other documentation as they will not be reviewed. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the Sheriff's Office needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff’s Fiscal Technician. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies. This recruitment will remain open until all vacancies are filled. We currently have the following vacancies: Two (2) full time vacancy in the Sheriff’s Fiscal Unit, located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERS Retirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 7/30/2024 12:00 AM Pacific
Jul 03, 2024
Full Time
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff’s Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff’s Fiscal Technicians work in the Sheriff’s Fiscal Unit, located at the Public Safety Facility in Placerville, CA. They perform a variety of routine to complex fiscal, financial, statistical, and accounting support duties in the preparation, processing, and maintenance of payroll, fiscal and accounting records and transactions; produce, balance, and maintain both manual and computerized accounting and financial records; receive, document, and deposit payments made and perform general office support duties. The selected candidate will have the opportunity to: Assist Sheriff’s Office employees, vendors and county employees by providing answers and information regarding specific account information, discrepancies, general accounting procedures, and/or Sheriff's Office specific issues and problems; research issues regarding specific transactions; and update related files on action items. Maintain accounting, financial and statistical records and prepare periodic or special reports; and may maintain records and files specific to the Sheriff’s Office. Process payroll records and documentation in alignment with the MOUs covering Sheriff’s Office employees. Enter and retrieve data from databases, desktop, and on-line computer-based systems; use such technologies to produce standard reports; operate standard and Sheriff's Office specific office equipment. Assist with Sheriff's Office payroll recordkeeping, expense allocations, cost accounting, implementation of internal financial controls, and budget preparation. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Two years of fiscal support experience at a level equivalent to the County's class of Fiscal Assistant II OR one year of experience at a level equivalent to the County's class of Senior Fiscal Assistant. College level training in an accounting field is desirable. Click here to view the minimum qualifications for Sheriff’s Fiscal Technician, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review (Weighted 100%): A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. Do not refer to resumes, cover letters, or other documentation as they will not be reviewed. Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the Sheriff's Office needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff’s Fiscal Technician. This recruitment will establish a list for the purpose of filling current and future full time, part time and extra help vacancies. This recruitment will remain open until all vacancies are filled. We currently have the following vacancies: Two (2) full time vacancy in the Sheriff’s Fiscal Unit, located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERS Retirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 7/30/2024 12:00 AM Pacific
Stanislaus County, CA
Modesto, California, United States
About the Opportunity THE IDEAL CANDIDATE The Public Works Department is looking for a motivated team lead to supervise the day-to-day functional operations of the Morgan Road Sign Shop, provide support with the complex administrative needs of the Department, and oversee the Road & Bridge Division inventory controls. The ideal candidate will possess both mechanical and administrative proficiencies, demonstrated through experience providing financial support and/or inventory management. THE POSITION The Public Works Department supports the Board of Supervisors’ goals and priorities of a well-planned infrastructure system and efficient delivery of public services through its five major operating divisions. The department strives to be the leading Public Works Department through innovative stewardship of infrastructure and environment. The Administration Division is responsible for coordinating the work in all other divisions. The Engineering Division designs, surveys and inspects roads and bridges while the Road and Bridge Operations Division maintains them. The Morgan Road Shop is responsible for repairing and servicing Public Works vehicles. Staff Services Technician, under general supervision; perform a variety of responsible sign shop duties in the Roads Sign Shop of Public Works, using judgment and initiative in developing work methods to perform assigned projects and other work as required. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Technical Services Bargaining Unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Supports Finance Division operations including but not limited to the procurement process; Oversee Sign Shop operations; Maintain inventory for Roads Division; Support the complex administrative needs of staff; Gather coordinate, and organize information and data for required record keeping and reporting needs; Create and prepare statistical reports related to operational functions; Perform and supervise routine administrative and clerical tasks; Utilizes Manual on Uniform Traffic Control Devices (MUTCD) standards to fabricate traffic signs; Make required/requested traffic signs for the Road and Bridge Division; Maintain inventory of pre=made traffic signs; Maintains sign, small tools, supply, and safety equipment inventories for Road and Bridge Operations Division; Maintain safety equipment inventory such as work shirts, hand tools, personal protective equipment, and road closure materials; Distribute inventory as needed to Public Works employees; Keeps inventory records and maintains sufficient supplies on hand to fill anticipated needs; Takes proper care of stock and supplies on hand, and maintains equipment; Maintains inventory control records indicating quantity on hand, maximum and minimum stock levels, and usage dates; Prepares and follows up on purchase requisitions for sign materials and supplies; Maintains filing system to insure accuracy, easy access and propriety; Gathers and organizes information and data for required record keeping and reporting needs, analyze data and present logical conclusions/solutions; Codes data on prescribed forms for computer input to maintain department records; Uses GIS software to access Assessor’s maps to provide record of easements info to field personnel; Performs special projects; Maintains proficiency in the use of software and hardware used by the department; Recommends repair, replacement, or purchase of new equipment as pertains to signs; Processes invoices to ensure billing is proper and correct; Prepares and updates related source documents for input into the County database for GIS/CAMS/Oracle FMS; and, Other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Modern office practices/record-keeping; Statistical record-keeping and reporting concepts, methods and techniques; Data processing relating to budget control or payroll; spelling, grammar, and elements of proper writing procedures; Principles and techniques of employee supervision; and Spelling, grammar, and elements of proper writing procedures . SKILLS/ABILITIES Supervise staff conducting technical assistance; Work independently, under general supervision; Interpret and prepare statistical reports; Communicate effectively; Speak and write in a clear, concise manner; Effectively manage time and prioritize work tasks around strict timelines and deadlines; Develop and maintain record-keeping systems and electronic databases; Prepare recommendations for Departmental and County review; Sit at a desk for extended amounts of time; Lift, bend, stoop and reach overhead; and Push, pull, squat, twist and turn. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE PATTERN I Completion of thirty (30) college semester units in Public or Business Administration or related area. PATTERN II Two (2) years performing highly complex clerical duties with lead-worker, programmatically or accounting responsibilities. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the “Duties” section of the online application. (Desirable Qualifications must be measurable.) One (1) or more years of experience in construction or trade industry; OR One (1) or more years of inventory management experience. Proof of education may be required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-4130 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: 08/01/2024 Oral Examination: Week of 08/12/2024 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County . GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: 8/1/2024 5:00 PM Pacific
Jul 19, 2024
Full Time
About the Opportunity THE IDEAL CANDIDATE The Public Works Department is looking for a motivated team lead to supervise the day-to-day functional operations of the Morgan Road Sign Shop, provide support with the complex administrative needs of the Department, and oversee the Road & Bridge Division inventory controls. The ideal candidate will possess both mechanical and administrative proficiencies, demonstrated through experience providing financial support and/or inventory management. THE POSITION The Public Works Department supports the Board of Supervisors’ goals and priorities of a well-planned infrastructure system and efficient delivery of public services through its five major operating divisions. The department strives to be the leading Public Works Department through innovative stewardship of infrastructure and environment. The Administration Division is responsible for coordinating the work in all other divisions. The Engineering Division designs, surveys and inspects roads and bridges while the Road and Bridge Operations Division maintains them. The Morgan Road Shop is responsible for repairing and servicing Public Works vehicles. Staff Services Technician, under general supervision; perform a variety of responsible sign shop duties in the Roads Sign Shop of Public Works, using judgment and initiative in developing work methods to perform assigned projects and other work as required. Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Technical Services Bargaining Unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Supports Finance Division operations including but not limited to the procurement process; Oversee Sign Shop operations; Maintain inventory for Roads Division; Support the complex administrative needs of staff; Gather coordinate, and organize information and data for required record keeping and reporting needs; Create and prepare statistical reports related to operational functions; Perform and supervise routine administrative and clerical tasks; Utilizes Manual on Uniform Traffic Control Devices (MUTCD) standards to fabricate traffic signs; Make required/requested traffic signs for the Road and Bridge Division; Maintain inventory of pre=made traffic signs; Maintains sign, small tools, supply, and safety equipment inventories for Road and Bridge Operations Division; Maintain safety equipment inventory such as work shirts, hand tools, personal protective equipment, and road closure materials; Distribute inventory as needed to Public Works employees; Keeps inventory records and maintains sufficient supplies on hand to fill anticipated needs; Takes proper care of stock and supplies on hand, and maintains equipment; Maintains inventory control records indicating quantity on hand, maximum and minimum stock levels, and usage dates; Prepares and follows up on purchase requisitions for sign materials and supplies; Maintains filing system to insure accuracy, easy access and propriety; Gathers and organizes information and data for required record keeping and reporting needs, analyze data and present logical conclusions/solutions; Codes data on prescribed forms for computer input to maintain department records; Uses GIS software to access Assessor’s maps to provide record of easements info to field personnel; Performs special projects; Maintains proficiency in the use of software and hardware used by the department; Recommends repair, replacement, or purchase of new equipment as pertains to signs; Processes invoices to ensure billing is proper and correct; Prepares and updates related source documents for input into the County database for GIS/CAMS/Oracle FMS; and, Other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Modern office practices/record-keeping; Statistical record-keeping and reporting concepts, methods and techniques; Data processing relating to budget control or payroll; spelling, grammar, and elements of proper writing procedures; Principles and techniques of employee supervision; and Spelling, grammar, and elements of proper writing procedures . SKILLS/ABILITIES Supervise staff conducting technical assistance; Work independently, under general supervision; Interpret and prepare statistical reports; Communicate effectively; Speak and write in a clear, concise manner; Effectively manage time and prioritize work tasks around strict timelines and deadlines; Develop and maintain record-keeping systems and electronic databases; Prepare recommendations for Departmental and County review; Sit at a desk for extended amounts of time; Lift, bend, stoop and reach overhead; and Push, pull, squat, twist and turn. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE PATTERN I Completion of thirty (30) college semester units in Public or Business Administration or related area. PATTERN II Two (2) years performing highly complex clerical duties with lead-worker, programmatically or accounting responsibilities. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the “Duties” section of the online application. (Desirable Qualifications must be measurable.) One (1) or more years of experience in construction or trade industry; OR One (1) or more years of inventory management experience. Proof of education may be required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-4130 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: 08/01/2024 Oral Examination: Week of 08/12/2024 Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County . GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: 8/1/2024 5:00 PM Pacific
CITY OF ESCONDIDO, CA
City of Escondido, California, United States
Summary If working with these technologies excites you, read the rest of the job posting and enter your application to start your journey to further your career at the City of Escondido where we leverage today’s technology to improve the quality of life for our residents. Key Knowledge Areas: Advanced Network Infrastructure Design and Management (LAN/WAN/Fiber/Wireless P2P/Cellular/Etc.)Microsoft Enterprise Site with M365/E5 Security Licensing/Exchange Hybrid Administration Active Directory and Azure AD Management IT Security Practices and Compliance (DOJ/CJIS, PCI DSS, NCUA Standards) High-Availability Infrastructure Management (VMware/vxRail, Hyper-V) ITIL Framework/Service Desk Management with Freshservice Cloud Computing (AWS, Azure, Google Cloud) Open Data and Integrations via API This position is open until filled. A first review of applications will take place during the week of April 14, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location , consider a career with the City of Escondido. We have an opening for the position of Senior Network Systems Technician in our Information Systems Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks; installs, configures, test and supports a variety of network components and devices; performs preventative maintenance on network segments and components; provides liaison and technical assistance to Network Systems Engineer, Network Systems Technicians and end users; installs and troubleshoots advanced and complex software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develops specifications; and performs a variety of technical tasks relative to assigned areas of responsibility. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Leads, plans, trains, and reviews the work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks. Trains assigned employees in their areas of work including network systems methods, procedures, and techniques. Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures. Installs and configures complex network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems. Oversees and participates in installing and maintaining network components including routers, switches, bridges, hubs, digital service unit/channel service unit, and other network equipment and software. Oversees and participates in investigating, analyzing and resolving complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements. Evaluates network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements. Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations. Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including printers. Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary. Collaborates with customers to determine the best hardware and software for departmental technology projects. Performs complex system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security. Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department. Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems. Works with other positions in the department to learn the day-to-day operation of all systems. Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner. Estimates time, materials, and equipment required for jobs assigned; requisitions materials as required. Performs related duties as required. QUALIFICATIONS Knowledge of: Operations, services, and activities of a comprehensive local and wide area network program. Principles of lead supervision and training. Advanced principles and practices of network system design, installation and maintenance. Advanced principles of hardware and software configuration and installation. All operating systems that are in use within the entire organization including but not limited to Windows Desktop, Windows Server, Microsoft HyperV, and Apple IOS. All aspects of configuring and maintaining system security, network security, and site security for information systems. All available Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, switches, access points, wireless LAN equipment and firewalls. Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP. Advanced methods and techniques of troubleshooting hardware and software problems. Cabling protocols, hardware and software. Technical specifications, standard performance, and possible configuration options for all common components and peripherals. Distributed database installation, structuring, maintenance, and troubleshooting. The Internet, HTML, and CGI scripting, as well as desktop publishing or user interface design. The national telecommunications infrastructure and ability to work through problems with telecommunications provider to correctly diagnose problems, troubleshoot, and expedite orders, and minimize downtime. Principles of customer service. Pertinent federal, state and local codes, laws and regulations. Ability to: Lead, organize, and review the work of staff. Independently perform the most difficult network systems tasks. Interpret, explain, and enforce department policies and procedures. Evaluate complex hardware and software requirements. Implement complex hardware and software changes and enhancements. Analyze, troubleshoot and resolve highly technical networking issues. Install, configure, troubleshoot and/or repair complex hardware and software problems. Respond to requests and inquiries from network users and provide assistance as needed. Be adaptive towards new systems and technology that may be implemented in the organization. Understand the complex relationships between different components in a networked environment. Analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users. Develop and revise complex computer programs. Document and diagram existing code. Coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff. Evaluate existing systems and recommend possible enhancements to systems or network components. Make the necessary changes to any computer component within the organization. Lead and coordinate the activities of a computer user group. Train other employees on either a one-on-one basis, or in a group. Understand the complex relationships between various components of a distributed system. Understand the consequences of changes on individual systems with respect to the entire organizational system. Coordinate with other staff members to meet deadlines while minimizing downtime. Work independently in the absence of supervision. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field Experience: Four years (full-time equivalent) of increasingly responsible network administration experience including two years (full-time equivalent) of experience at a level comparable to a Network Systems Engineer with the City. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Management Benefit Summary. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Summary If working with these technologies excites you, read the rest of the job posting and enter your application to start your journey to further your career at the City of Escondido where we leverage today’s technology to improve the quality of life for our residents. Key Knowledge Areas: Advanced Network Infrastructure Design and Management (LAN/WAN/Fiber/Wireless P2P/Cellular/Etc.)Microsoft Enterprise Site with M365/E5 Security Licensing/Exchange Hybrid Administration Active Directory and Azure AD Management IT Security Practices and Compliance (DOJ/CJIS, PCI DSS, NCUA Standards) High-Availability Infrastructure Management (VMware/vxRail, Hyper-V) ITIL Framework/Service Desk Management with Freshservice Cloud Computing (AWS, Azure, Google Cloud) Open Data and Integrations via API This position is open until filled. A first review of applications will take place during the week of April 14, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location , consider a career with the City of Escondido. We have an opening for the position of Senior Network Systems Technician in our Information Systems Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks; installs, configures, test and supports a variety of network components and devices; performs preventative maintenance on network segments and components; provides liaison and technical assistance to Network Systems Engineer, Network Systems Technicians and end users; installs and troubleshoots advanced and complex software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develops specifications; and performs a variety of technical tasks relative to assigned areas of responsibility. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Leads, plans, trains, and reviews the work of staff responsible for providing support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks. Trains assigned employees in their areas of work including network systems methods, procedures, and techniques. Verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; ensures adherence to safe work practices and procedures. Installs and configures complex network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems. Oversees and participates in installing and maintaining network components including routers, switches, bridges, hubs, digital service unit/channel service unit, and other network equipment and software. Oversees and participates in investigating, analyzing and resolving complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements. Evaluates network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements. Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations. Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including printers. Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals. Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary. Collaborates with customers to determine the best hardware and software for departmental technology projects. Performs complex system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security. Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department. Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems. Works with other positions in the department to learn the day-to-day operation of all systems. Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner. Estimates time, materials, and equipment required for jobs assigned; requisitions materials as required. Performs related duties as required. QUALIFICATIONS Knowledge of: Operations, services, and activities of a comprehensive local and wide area network program. Principles of lead supervision and training. Advanced principles and practices of network system design, installation and maintenance. Advanced principles of hardware and software configuration and installation. All operating systems that are in use within the entire organization including but not limited to Windows Desktop, Windows Server, Microsoft HyperV, and Apple IOS. All aspects of configuring and maintaining system security, network security, and site security for information systems. All available Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, switches, access points, wireless LAN equipment and firewalls. Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP. Advanced methods and techniques of troubleshooting hardware and software problems. Cabling protocols, hardware and software. Technical specifications, standard performance, and possible configuration options for all common components and peripherals. Distributed database installation, structuring, maintenance, and troubleshooting. The Internet, HTML, and CGI scripting, as well as desktop publishing or user interface design. The national telecommunications infrastructure and ability to work through problems with telecommunications provider to correctly diagnose problems, troubleshoot, and expedite orders, and minimize downtime. Principles of customer service. Pertinent federal, state and local codes, laws and regulations. Ability to: Lead, organize, and review the work of staff. Independently perform the most difficult network systems tasks. Interpret, explain, and enforce department policies and procedures. Evaluate complex hardware and software requirements. Implement complex hardware and software changes and enhancements. Analyze, troubleshoot and resolve highly technical networking issues. Install, configure, troubleshoot and/or repair complex hardware and software problems. Respond to requests and inquiries from network users and provide assistance as needed. Be adaptive towards new systems and technology that may be implemented in the organization. Understand the complex relationships between different components in a networked environment. Analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users. Develop and revise complex computer programs. Document and diagram existing code. Coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff. Evaluate existing systems and recommend possible enhancements to systems or network components. Make the necessary changes to any computer component within the organization. Lead and coordinate the activities of a computer user group. Train other employees on either a one-on-one basis, or in a group. Understand the complex relationships between various components of a distributed system. Understand the consequences of changes on individual systems with respect to the entire organizational system. Coordinate with other staff members to meet deadlines while minimizing downtime. Work independently in the absence of supervision. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field Experience: Four years (full-time equivalent) of increasingly responsible network administration experience including two years (full-time equivalent) of experience at a level comparable to a Network Systems Engineer with the City. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Management Benefit Summary. Closing Date/Time: Continuous
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Jul 20, 2024
Full Time
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Jul 20, 2024
Full Time
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
State of Nevada
Gardnerville, Nevada, United States
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Jul 20, 2024
Full Time
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Jul 20, 2024
Full Time
Announcement Number: 48199 Open to all qualified persons. Posted 07/19/2024 Close Date: 08/02/2024 Recruiter: JON TERRAZAS Phone: (775)684-0116 Email: j.terrazas@admin.nv.gov Applications accepted for another 7 Days 6 Hrs 54 Mins The Position Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. Incumbents perform journey level duties and may serve as a lead worker to lower level IT staff as assigned. This is a supervisory level for the Computer Operations function. This is an IT Professional II for the Department of Transportation and may be located in Carson City. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including many users often requiring assistance with difficult application and data access issues or resolving issues at varying difficulty where the cost and effect of system failure is elevated. The incumbent will be required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. Additionally, the incumbent will be required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption. Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware, and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Furthermore, the incumbent will be responsible as a team lead of Desktop Support for the entirety of the Northern and Southern Nevada regions for NDOT, which includes duties such as work logistics, solution creation, training, participation in interviewing and hiring, reporting, and maintaining the integrity and accuracy of the asset management database. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above. Special Requirements Some positions are subject to call-out or call-back. Some positions require specialized certification that will be identified at the time of recruitment. Some positions require statewide travel. Some positions require work on evenings, weekends, and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $103,293 to $121,542 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Friday, September 13, 2024 to Thursday, September 26, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between September 13, 2024 and September 26, 2024 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, NOVEMBER 13, 2024 AND TUESDAY, NOVEMBER 19, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:
Jul 14, 2024
Full Time
DUTIES ANNUAL SALARY $103,293 to $121,542 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Friday, September 13, 2024 to Thursday, September 26, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between September 13, 2024 and September 26, 2024 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, NOVEMBER 13, 2024 AND TUESDAY, NOVEMBER 19, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: