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Permit Technician Aide
Houston, Texas United States HOUSTON AIRPORT SYSTEM Full Time $20.50 - $21.13 Hourly Feb 04, 2026
Employer:
HOUSTON AIRPORT SYSTEM
OUR STOREY | HOUSTON AIRPORT SYSTEM The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region. OUR MISSION We exist to connect the people, businesses, cultures and economies of the world to Houston. OUR VISION Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated. OUR HISTORY In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport. As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
Job Description
POSITION OVERVIEW
Accepting Applications from: All Persons Interested
Service Line: Houston Permitting Center
Section: Project Delivery & Operations/Customer Assistance
Reporting Location : 1002 Washington Avenue
Workdays & Hours : Monday - Friday/8:00 am - 5:00 pm*
*Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Do you like solving problems and helping others?
The Houston Permitting Center (HPC) is looking for tech savvy, friendly, and well-organized Permit Tech Aide to join our Information Desk team supporting our online and in-person customers. This individual is an important member of the team that guides customers through the permitting process.
A day in the life of a Permit Tech Aide is fast-paced and highly variable based on customer volume and needs.
Daily responsibilities may include, but are not limited to,
• Triaging customer issues and queuing customers to the correct service,
• Answering phone calls, live chats, email, or service tickets
• Distributing forms, applications, and other documents to customers to complete the permitting process
• Researching and resolving common customer problems and inquiries, including basic technical support for iPermits and ProjectDox.
• Supporting the creation and maintenance of knowledge base articles
• Completing data entry to maintain customer contact records
• Performs other duties as assigned.
Your effectiveness in this position will depend on your ability to:
• Work as a team
• Communicate clearly and effectively - be confident in giving customers directions (verbally and written), ask clarifying questions to ensure you understand the customer’s problem
• Stay calm under pressure
• Be well organized and capable of handling multiple tasks
• Be proactive and solution-focused - think ahead for potential obstacles as your guide a customer to a resolution
• Build strong professional relationships at all levels of the organization
• Embody the department’s Five to Thrive values
We’re committed to your success, but we expect our team members to be equally invested. We’re looking for someone who’s not afraid of a challenge and eager to grow with us.
Who are we?
When you join the Houston Permitting Center, you’ll be part of a dedicated team that provide services for safe
community development through the permitting, plan review, and inspection of public and private construction.
Our team members issue over 400,000 permits, review 77,000 projects, and conduct 800,000 inspections
every year.
The Houston Permitting Center is committed to our department’s Five to Thrive values as principles that guide our work with customers and team members - Respect, Ownership, Communication, Integrity, and Teamwork. We intend to “roc” it every day!
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).
This is a Houston Public Works Emergency Management position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS Six months of customer service or general clerical/administrative experience are required.
LICENSE REQUIREMENTS
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.
If you need special services or accommodations, call 832-395-2976. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 2/8/2026 11:59 PM CentralPlease mention you found this employment opportunity on the CareersInGovernment.com job board.
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