-
Job Description
Summary
The City of Lancaster is seeking a professional, detail-oriented, and service-driven individual to serve as Public Service Officer in the Police Department. This position plays an important role in supporting investigations, records management, public contact, and administrative operations within the Criminal Investigations Division. The Public Service Officer helps maintain state computer systems, manage sensitive records, assist citizens, support investigative staff, and prepare documentation that is critical to daily law enforcement operations.
This role is ideal for someone who can communicate effectively, stay organized, handle confidential information with care, and work comfortably in a fast-paced environment that involves both office-based work and field-related support.
At the City of Lancaster, we serve with PRIDE through Productivity, Resourcefulness, Integrity, Dedication, and Excellence. We are looking for a candidate who reflects these values by providing outstanding customer service, maintaining accuracy and professionalism, adapting to changing priorities, and supporting the Police Department with accountability and respect.
Why Join the City of Lancaster?
This is an opportunity to serve the community in a role that supports both citizens and law enforcement operations. As a Public Service Officer, you will help connect people with services, support investigative processes, maintain critical records, and contribute to the professional operation of the Police Department.
We are looking for someone who reflects our PRIDE values:- Productivity by staying organized, managing records accurately, and responding to requests in a timely manner
- Resourcefulness by solving problems, adapting to changing priorities, and supporting a variety of administrative and investigative functions
- Integrity by handling confidential information responsibly and maintaining professionalism in all interactions
- Dedication by providing quality service to the public, victims, and internal staff with patience and respect
- Excellence by producing accurate documentation, supporting investigations thoroughly, and contributing to a high-performing team
Essential Duties and Responsibilities- Provides premier customer service to internal and external customers by responding to requests in a timely and professional manner
- Operates the TCIC/NCIC/TLETS computer systems
- Maintains records, alarm permits, vacation house checks, log book coordination, and general office duties
- Conducts investigations by contacting victims, gathering evidence such as photographs and witness/victim statements, producing affidavits for defendant arrest, filing cases with the District Attorney’s office, and initiating field investigations of city code violations
- Provides crime scene support and traffic direction/control during investigations and coordinates with other agencies in joint investigations
- Prepares documents and reports by gathering information and evidence, completing forms, and typing affidavits, warrants, and base reports for supervisor approval
- Provides information and referrals to crime victims regarding available support services
- Prepares offense and incident reports and testifies in court if necessary
- Drives to and from court to pick up and drop off paperwork
- Registers sex offenders
- Processes citizen fingerprints
- Assists with e-filing to the District Attorney’s office and supports property technician duties as needed
- Retrieves in-car video, body camera video, and 911 calls and makes them available for upload
- Uploads evidence to the District Attorney submission website
- Identifies and resolves assigned CID issues in a timely manner
- Writes detailed incident, investigation, activity, and related reports
- Investigates causes and results of accidents
- Performs other related duties as assigned
Education and/or Experience- High school diploma or GED required
- Associate’s degree, diploma, or equivalent from a college, technical, business, vocational, or correspondence school preferred
- At least one (1) year of related experience is required
Certificates, Licenses, Registrations- Valid Texas Driver’s Licens e with good driving record required
- Police officer certification is not required for this position
The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
To learn more details, vist our benefits page. -
ABOUT THE COMPANY
-
-
City of Lancaster
Show moreHistorical Overview
The first settlement made in the Lancaster community was in September 1844 by Roderick Rawlins. Mr. Rawlins and other members of his party had secured "headrights" from the Republic of Texas. Read on...
Location
Located in the Southwest portion of Dallas County, the City of Lancaster is approximately 15 minutes south of Dallas and is well situated to access the Dallas/Ft. Worth Metroplex, one of the largest and most diverse in the nation. Read on...
Lancaster offers the perfect blend of open farmland, rolling hills, creeks, and woodlands, with home prices ranging from $160,000 to $600,000. Our community features tree-shaded neighborhoods, an excellent public library, a Senior Life Center, and over 600 acres of parks, including a municipal golf course and the Lancaster Visitors Center and State Auxiliary Museum.
Ideally located for commuting within the Dallas/Fort Worth Metroplex, Lancaster provides easy access to major highways and is close to DART light rail, Dallas Love Field, and DFW International Airport. The city also boasts a regional airport and an industrial park with rail access. Educational opportunities abound with nearby campuses of Dallas College, Cedar Valley College, and the University of North Texas at Dallas, while the Lancaster Independent School District (LISD), the first district-wide STEM district in Texas, offers award-winning education.
Lancaster features diverse shopping, dining, and recreational opportunities, including a 100-acre Community Park with a recreation center, indoor aquatic facility, fishing pier, and outdoor athletic facilities, as well as the Bear Creek Nature Preserve. With a vibrant mix of amenities and a strong sense of community, Lancaster is the ideal place to live, work, and play!
-