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  • A colorful illustration depicts two people engaged in an intense conversation. Their silhouettes are pointing fingers at each other, with a larger, more abstract silhouette in the vibrant background, suggesting emotional intensity or a larger conflict. The colors range from blue to green to red.

    12 Don’ts for Holding Difficult Conversations

    After a recent presentation, someone approached me and asked, “I noticed that when you share your learning with us, you often give us things to do rather than telling us what not to do. Why do you do that?” I responded by stating that when someone tells you what not to do, your brain focuses on that, often leading you to do what you are told specifically not to do. For example, if you were teaching someone to ski, you would not tell them, “If you lose control, don’t look at the trees!” Making this statement would lead people to look at the trees. Rather you would say, “If you lose control, remember to look down the hill in the direction you want to go.”

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  • Two mosaic statues balance on black pedestals against a blue sky. The statues, composed of small, reflective tiles, depict two human figures leaning forward. They extend one arm each to clasp hands, creating an arch-like formation that symbolizes unity in the workforce.

    Two Traits on Which to Build A Workforce

    Individuals, governments, and private businesses all share one absolute truth: Reputation is everything. If an individual has a bad reputation, no one wants to take a chance on them. When a company has a bad reputation, no one wants to do business with them, so much so, that others can simply avoid these less-desirable services and take their business elsewhere. However, people often can’t easily avoid or seek out another local government as easily. Therefore, in many ways, it is even more critical that local governments guard their reputation.

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  • A close-up of a mannequin dressed in a dark gray suit with a light blue striped shirt and a brown polka-dot tie, perfect for making an impression at your next cover letter interview. A brown coat hangs in the blurred background, all displayed in a well-lit store.

    How to Tailor Your Cover Letter to a Government Job

    Applying for a government position is a lot different from applying for a private-sector job. Unlike the latter, government or public-sector applications often require a cover letter or personal statement. Landing a job in a government agency takes a special approach and the cover letter is the hiring manager’s first glimpse at your skills and qualifications. At the same time, it serves as an introduction to your personality and interests.

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  • A person in a hooded sweatshirt is surrounded by digital code and binary numbers, evoking themes of cyber security and hacking. The dark, shadowy figure blends with the monochrome background filled with lines of computer text and data.

    Information Governance Insights: Repeat After Me – Cyber Security is Everyone’s Business

    “Hacks” and Identity Theft have been around for a very long time, but over the past few years, the hackers have changed tactics and are targeting whole systems for attack. Ransomware is the latest incarnation of this where clicking on a single email can launch an attack that will lock down an entire organization and render their computer inaccessible until a “ransom” is paid to the hacker for the promise of an access code to unlock the system.

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  • An aerial view of the Mercedes-Benz Superdome at night, illuminated with vibrant red and orange lights, makes a compelling statement. The surrounding city lights sparkle in the background while the stadium's name is prominently displayed on its roof, asserting its position as a leader in sports and entertainment venues.

    Selfless Service, Strong Values, and Personal Connection

    There are several insights anyone can gain from an effective, genuine leader. As a genuine leader, you should be bold about your values and about the behaviors you must demonstrate to live your values. Share them. Ask your staff to help you live them. Connect to each of your team members. Learn and support their plans, hopes, and dreams. Let people know you care – and they will care right back. Demonstrate your skills in the workplace and help others build their skills. Be bold about the skills you DON’T have, yet, and ask for coaching from players who do have those skills. Commit time, talent, and treasure to personal and company philanthropy. Share what you have with those less fortunate, not just during the holidays, but all year long.

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  • A close-up of a person with hands framing their face, featuring vivid and colorful face paint. The paint covers the face and hands in bright hues—red, blue, green, and yellow—creating a striking artistic impression; the eyes prominently visible seem to ask, "What do you know?

    Who’s Here? What Do You Really Know About Someone Else?

    Have you heard of the enneagram? There are nine different types of people according to this system, which helps one understand the way people think, feel, and act in relation to the world, others, and themselves. What if we thought about what type of person we were interacting with at any given point in time? How about what’s going on in their lives? Or, who’s here?

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  • Colorful 3D blocks, each with a different social media or digital icon, including symbols for blogs, SMS, shopping carts, hearts, music notes, clouds, video players, and magnifying glasses. The blocks are arranged in a gradient from green to pink and purple.

    How to Use Social Data to Find the Best Employers

    I spend a lot of time listening to job seekers discuss their skills and accomplishments and expressing their concerns as to how those skills can help or hinder their job search and their careers. Unfortunately, not enough emphasis is put on soft skills, which are the most important ones. Soft skills are the non-measurable, subjective skills that are not specific to one’s role, industry, or their career. They typically speak to how well one interacts with others. They are essentially personality traits that help define one’s character, however, they do offer less proof of their experience.

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  • A low-angle view of classical Greek or Roman columns, leading up to an ornate ceiling with detailed carvings, evokes the grandeur of ancient architecture. The sky is visible through the gaps between these tall, imposing columns with intricate capitals at the top, reminiscent of local government buildings.

    Relational Leadership and MAD Leadership Matter!

    Let us turn now to the question, how much are you worth to your Government agency? Assuming the job you do has been well designed and that you interact with members of the public on a regular basis (thus have a professional relationship with the public), or that you support those that do, then you are immensely valuable to your Government agency.

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  • A wrench from a popular brand is mistakenly tightening a nail while a hammer is about to hit a bolt on a wooden surface. In the background, a yellow and gray blurred object is partially visible.

    Nail Your Interview with an Insightful Brand Statement

    We often think of a brand statement as applicable to a company, but did you know you have a personal brand statement as well? When preparing for an interview, your priority should be creating a confident, accurate brand statement. This is a personal summary of who you are, your skills, and attributes you bring. You must be clear, succinct, and land the message.

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