Without Consequences, Chaos is Inevitable

Without Consequences, Chaos is Inevitable

As a leader, your credibility is maintained, day by day, when you do what you say you will do. For example, if you announce that, from this point forward, every team member will be expected to demonstrate our team’s valued behaviors, you have set a standard. Educating team members about desired valued behaviors is important, but, without accountability, those valued behaviors are just one more set of expectations that your employees can ignore.

Compelling Captains Create Consistent Performance and Results

Compelling Captains Create Consistent Performance and Results

Every business needs a captain, a person that sets the stage for all actions and all relationships that take place within the work environment. If you, as a leader, do not set the stage by defining and aligning practices to clear performance standards and values expectations, people will be left to “figure it out on their own.” This leads to widely varying practices – not aligned, proven practices. That lack of clarity and alignment erodes consistent performance, service, and results.

Gauging Your Organization’s Cultural Health

Gauging Your Organization’s Cultural Health

If you have never experienced successful culture change personally, as a team member in general or as a leader, you may not be prepared or know how to proactively manage your team’s culture. The culture of your team (or department or division or plant or region or whole company) is the engine that drives your team’s success – or its lack of success.

The Gift of Criticism

The Gift of Criticism

I still remember being called into the boss’s office. Not one to get into trouble much, it was unusual to have a sit-down with the boss over an issue that was my fault. But it happened, and was part of three distinct situations with a prevalent theme that got my attention. These opportunities for improvement led to beneficial professional–and personal–growth.

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