Customer Service Excellence

Customer Service Excellence

As the domestic United States’ economy becomes increasingly focused on service industries away from manufacturing, local governments will continue to be compared to for-profit businesses and the way they treat customers.

The Postage Stamp & How to Finally Overcome Fear

The Postage Stamp & How to Finally Overcome Fear

Consider the postage stamp. It travels to far and distant lands. It leaves its family (the rest of the book of stamps it was plucked from) and it never sees them again. I’m sure that is fearful for the stamp, but it knows that it has a job to do. It stares fear in the face and forges on. If the postage stamp can do it, you can too.

The Boss Who Has Your Back

The Boss Who Has Your Back

She smiled for the first time that day. It was the start to a beautiful mentoring relationship. She
always had my back after that day. I learned a valuable lesson on leadership in that awful,
horrible day. The VP who initially had her back firmly against the wall in a defensive posture
took the time to think things through and took a risk on a naïve, but passionate kid. It made all
the difference for me.

Do You Know Your Value? Why Self-Belief Matters

Do You Know Your Value? Why Self-Belief Matters

One of the factors for job and career success is the value you add. Sometimes you can quantify it, like exceeding targets or the increase in dollars from implementing a creative idea. Other times it’s more intangible, like how you make people feel and the support you give as a valued colleague.

Succession Planning From 5,000 Feet

Succession Planning From 5,000 Feet

A key question to ask related to succession planning is, why are you doing it? Another question might be, what do you want the successors to be prepared to do? These two questions fit well together and if they are both not answered with the best thinking you can muster, your succession planning effort could be just checking another box in your organizational life.

Stanislaus County Offering Exciting Incentives to Nurses

Stanislaus County Offering Exciting Incentives to Nurses

Stanislaus County is a remarkable community that features fantastic educational opportunities to help you grow, flexible work schedules that help you maintain a comfortable work/home balance, a wide range of entertainment choices when you’re ready for a little rest and relaxation, and versatile health services outlets that enable you to pursue the career of your dreams while making a real difference in the lives of people from all walks of life.

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