Cornell University professor Dr. Tony Simons’ powerful article, “The High Cost of Lost Trust,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. They interviewed over 7,000 employees at nearly 80 properties and found that employee commitment drives customer service, but, most critically, a leader’s behavioral integrity drives that and more.
How to Write a Resume (When You Think You Have No Relevant Work Experience)
If you’re feeling unappreciated and underutilized in your current job, you’re not alone. According to the Conference Board, nearly half of all American workers report some degree of dissatisfaction at work, particularly in the areas of professional development, recognition, and promotion — all good reasons to consider changing employers or even industries.
Fire Up Your Conversations: When to Communicate Electronically or by Voice
Imagine a fireplace blazing on a cold winter’s day. It could be a gas fireplace, like mine, or a wood fireplace like my friend’s. While both fireplaces warm the room, the experience feels different depending on the fireplace. (Many would say there’s no substitute for a “real” fireplace.)
3 Hiring Trends to Be Aware of During Your Job Search
Employers are always looking for new ways to streamline their hiring process and attract the top talent. For this reason, you need to keep on top of the latest trends during your job search, to ensure you’re ticking all the right boxes and to stand out from the competition.
Information Governance Insights: Don’t Move Junk Into a New House
Most organizations have been using Microsoft’s Exchange in the Cloud for quite some time and many of them have bought into Office 365 for the price point alone. A recent trend is to fully adopt the Office 365 environment, scale back the traditional on-premise server farms and move everything to the Cloud as part of an overall digital transformation of the workplace. This is a noble endeavor, but invariably there are issues mainly around what to do with all the “valuable” stuff people are hoarding in their personal files. Can we all agree that we all have our secret stash in our network shares that we don’t want to give up?
Artificial Intelligence and Its Impact on Health Care
Artificial Intelligence will help develop new cures, but to solve access and cost issues in U.S. health care, we will need new policies at the federal and state government level. Billions of dollars are being invested annually in artificial intelligence (AI), by large health care insurers, pharmaceutical companies, and venture capitalists.
10 Expert Tips for How to Attract Recruiters on LinkedIn
The digital age has transformed recruitment – and LinkedIn has been at the forefront of this transformation for the last 17 years. An online platform integral for career progression, LinkedIn is the best way to showcase candidate attributes, experience, and professional acumen to recruiters the world over.
What Is the Optimal Resume Length in 2019?
For years the reigning wisdom in resume writing has been that less is more. Not only were recent college graduates encouraged to keep their resume to one page, but even senior-level professionals were assured that hiring managers would never read past the first page. Could a longer resume be better?
Effective Leaders Catch People Doing Things Right
Over 30 years ago I had a conversation with a teenager that caught me completely off guard – and reminds me of a valuable principle to this day. While I have a very well-honed skill for catching people doing things wrong – if I want to be an effective leader, I need to catch people doing things right. I work on this every day, with clients, peers, and bosses – greatly because of the jumpstart this conversation gave me.