The Impact of Workplace Culture on Public Sector Employee Retention
Luke Smith is a writer and researcher turned blogger. Since finishing college he has been trying his hand at being a freelance writer. He enjoys writing on a variety of topics but technology and digital marketing topics are his favorite. When he isn’t writing you can find him traveling, hiking, or gaming.
By now, many people have heard of the “Great Resignation,” and its impact in both the private and public sector. With government workers already often in short supply, leaders in the public sector must make a change and improve their workplace culture, or the employees they have could quit and go elsewhere.
If you are either a manager in a government position or a current or potential employee, then you must know what you deserve when it comes to a fair and positive work environment. Let’s talk about current challenges and how leadership can make a change.
Public Sector Work Culture Needs a Boost
As mentioned, there is a negative trend in the public sector right now. Work culture is not what it should be, and because of that and other factors, employees are harder to motivate than ever. Public sector jobs include some very important offices, such as the armed services, public transit, family service agencies, and more, so if there are issues, they could impact the employees as well as the civilians that they serve.
It used to be that people were climbing over one another to get a government job due to the idea that there was good pay, plenty of time off, and there was a certain level of esteem that came with the positions. But over the last several years, that mind frame has changed. Right now, the people in our country are often at odds with one another based on their politics and beliefs, and those prevailing negative attitudes about government make fewer people want to apply for those positions, and it makes the people who currently work for the government feel less excited about their positions.
However, that is not the only negative issue. Public sector jobs also often see frequent leadership changes, a lack of financial incentives, and little room for error when it comes to the work. On top of that, there is typically an older workforce, and when younger people join in, there can be a disconnect and lack of communication that can make it hard to work together.
With all this said, it is important to remember that your office doesn’t have to fall in line with these negative trends. You just need to change your culture.
Factors That Influence Culture
While the leaders in government positions may believe that a pay hike and an extra day off during the year will make their employees happy, there is more to it than that. While a blanket approach is a start, you really need to pinpoint the issues with your particular department, and many surprising factors influence work culture of which you may not have been aware.
For instance, the education level of your employees can make a big difference. Many millennials enter the workforce with college degrees, while the older employees have learned more from being on the job. So there can be an issue as non-graduates might judge those that don’t have experience, and younger people may think that the education makes them better. To improve this culture problem, the manager needs to ensure that everyone knows that they are appreciated and that as a team, every contributor is special in their own right.
One way to do this is to have a meeting with all team members when there is a new project about to start. Go around the room and ask for everyone’s ideas. Don’t leave anyone out and remember that there are not bad ideas, just ideas that may need an adjustment. Management should also use communication methods that they know that all members can use so no one is ever left out.
Another factor that makes a difference is resource scarcity and how much things cost within your community. If the cost of essential items rises but the employees still earn the same salary, then the difficulty to make ends meet could create a negative work environment. Managers can also improve workplace culture in this scenario by thinking about how they can make a change for the better. For instance, in this new digital world, leadership must work with technology to offer employees flexible options like remote work. Another idea is for management to work with vendors to make your supplies less expensive so you can pay the employees more.
With government workers already often in short supply, leaders in the public sector must make a change and improve their workplace culture.
LUKE SMITH
Change How Leaders Manage Their Team
While there are adjustments that can be made to assist with specific scenarios, workplace managers can also change the overall work culture for the better by adjusting their leadership styles. Successful leaders play many different roles, and they must work all of them into the daily routine to improve the culture.
For instance, leaders need to be strong communicators. They need to be able to sit down with employees and express feedback and kudos in a kind, professional way. If employees are doing something wrong, then management must talk with them and give them pointers and advice, so they are set up for success in the future. Remember that communication goes two ways. You must also make it easy for the employees to reach out to their superiors if they have questions or concerns, and the leader must actively listen and provide a resolution.
It is also important that your department has a recognition system in place when an employee goes above and beyond or fixes a complex issue. Many employees are glad that they have a job, but they feel that they are not recognized for what they do, and that can lead many to look elsewhere for employment. Managers don’t need to hand out a trophy every time a worker does something good, but public shoutouts and the creation of a wall of fame with pictures and accomplishments can go a long way to make people feel appreciated.
As you can see, there needs to be a change in the public sector if these departments want to keep their good employees for years to come. If managers show that they care, then the staff will stick around and do their best work.
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