Our objective is to bring job seekers and employers the latest in social networking resources. Careers In Government works with top industry leaders to provide you with innovative resources and online training tools to promote a successful public sector career.
The Alliance for Innovation is an international network of progressive governments and partners committed to transforming local government by accelerating the development and dissemination of innovations. We seek out innovative practices, challenge existing business models, exchange knowledge, and provide products and services that help our members perform at their best. Together with our partners,International City/County Management Association (ICMA) and Arizona State University (ASU), we promote excellence in local government and build a community of practice in local government innovation.
At the 2007 Transforming Local Government (TLG) Conference, the former Innovation Groups, ICMA and ASU partnered to establish the new Alliance for Innovation. ASU was selected as the research partner to expand the research capability of the Alliance for Innovation. Click to read the History of the Alliance for Innovation. The Alliance delivers new approaches to research, innovation and the development of best practices. We bring together the best local government practitioners in the country along with private-sector partners and academic scholars.
In “The Community of the Future” from the Drucker Foundation, Peter Drucker writes of human beings most basic need for community, “It is only in our relationships with others that we are clearly able to see ourselves.”
WHAT CALLS US TOGETHER?
WHAT IS POSSIBLE TOGETHER THAT IS NOT POSSIBLE ALONE?
WHAT DO YOU HOPE TO BUILD AND SHARE WITH OTHERS?
Through experimenting, learning, sharing and adapting, the Alliance has created a community of practice built by members dedicated to innovation. This community is accelerating the adoption of new ideas while furthering the work of local government. Participation in the Alliance provides our members unlimited opportunities to connect and to share information and ideas needed to make their communities the best places to live, work, play and prosper. Through a blend of services, resources, information tools, publications, networking opportunities, workshops and conferences specifically targeted to local government, the Alliance can help you identify how to build success for your community. Link to Member Benefits to learn more!
While belonging to the Alliance entitles the entire organization to access all benefits, equally important is the opportunity belonging provides for members to contribute to best practices in local government. The Alliance provides a unique forum for reflection, analysis, debate, and sharing of the ideas and solutions needed in local government. Contributing members, called “prosumers,” consistently state that what they give has equal or greater value than what they receive. The Alliance for Innovation offers opportunities to “tell your story” on an international level. Show us your best work and we will tell others about your innovative solutions.
Alliance staff and Regional Directors frequently connect with members to build lasting and quality relationships. We hear from our members and communicate issues of importance to their organization. This hands-on approach provides members with vital information needed to help manage the ever-increasing demands of local government.
Connect with the Regional Director in your region to schedule an on-site visit to learn more about the many benefits of Alliance membership.
Learn About Alliance for Innovation Board of Directors.
The American Council for Technology (ACT) – Industry Advisory Council (IAC) is a non-profit, public-private partnership dedicated to improving government through the application of information technology. ACT-IAC provides an objective, ethical and trusted forum where government and industry exchange information and collaborate on technology issues in the public sector.
Established in 1979, the ACT mission is to assist government in using information technology to improve government operations and serve the public. Governed by a Board of Directors composed of government executives ACT provides a forum for government employees to collaborate on high priority IT issues. In 1989 ACT established the Industry Advisory Council to bring the private sector IT industry into this unique collaborative forum.
ACT and IAC work together to address government IT issues. ACT and IAC offer programs and services designed to facilitate communication, collaboration and education.
ACT welcomes government employees from all functions and levels of government — Federal, state and local.
IAC welcomes private sector IT companies committed to serving the government IT community.
Information on how to get involved can be found on this web site. Get involved today — and join your peers in enhancing government through IT.
BreakingGov.com is designed to bring government leaders a new blend of analysis, discussion and debate about the innovative ideas at work in the public sector today. Through a combination of original reports, insightful commentary from a wide range of experts, and access to the central hub of this community, BreakingGov delivers fresh insights on the changing business practices and profession – not the politics – of the Federal Government, America’s largest employer and services provider.
California Forward is a nonpartisan, nonprofit organization working to bring government closer to the people and move the state in the right direction – forward. We believe empowered local communities are best equipped to solve their own problems, and there is a critical link between many of the problems that threaten our future and our state government, which has become ineffective, unresponsive, and unable to fix itself.
Local governments in California face several years of tight budgets – with consequences for classrooms and libraries, and services to neglected children, the elderly, and the mentally ill. These public hardships are matched with private ones – and aggravated by a growing concern that the middle-income jobs that disappeared with the recession may not come back with the recovery.
We need a plan. In three years, honest accounting can restore trust. In five years, a culture of performance can generate better results. In seven years Californians will see better returns – with better jobs, better communities, better futures. This plan must be a commitment by elected officials to make public programs work best where they are needed most.
We are committed to partnering with others across the state to develop our Fiscal Reform,Structural Reform, and Democracy Reform efforts. We are also engaged in a statewide conversation on reform, Speak Up CA, in which citizens across the state can learn more and help shape our reform proposals.
California Forward is supported or endorsed by an unprecedented diversity of business, labor, faith, and community organizations from all over the state.
California Forward‘s mission is to work with Californians to help create a “smart” government – one that’s small enough to listen, big enough to tackle real problems, smart enough to spend our money wisely in good times and bad, and honest enough to be held accountable for results.
We’re different from other efforts to reform our state, because we believe in the importance of working together and understand that only robust public discussion and the creation of broad coalitions can move solutions forward.
California’s state and local governments must work better together for everyone. If Californians can come together to restructure the relationships between state and local governments, the experience of other states indicates that in five to seven years, we will begin to see the benefits of better governance and renewed private investment.
Continuous improvement in the performance of education and social programs will allow the state to shift resources from prisons back to universities. Efficiencies and innovation in regulation will allow businesses to pay higher wages, while still remaining competitive. Growing middle-income jobs will reduce demand for public services and increase tax revenue.
Restructuring California’s government can be the beginning of a cycle – improved education, increased employment, decreased poverty, improved health, and less crime – that can lead to the best possible outcome: A government that achieves positive social gains in a financially sustainable way.
California Forward believes we can revive the California Dream and turn our broken government into an efficient, effective body, focused on performance, accountability, and transparency. But we must all get involved.
Want to Change your City? Start with Great Leaders
Today, a city’s future relies upon engaged organizational leaders from across sectors with a shared agenda and a coherent voice. With more than 250 partners from over 40 cities, CEOs for Cities is a civic innovation lab and network of urban leaders and change agents from diverse sectors, including business, higher education, economic development, cultural and creative sectors, foundations and government- dedicated to building, advancing, and sustaining the next generation of great American cities
Our customers are Civic CEOs. Rather than be self-limited by our name, CEOs for Cities’ inclusive definition of CEO means not only Chief Executive Officers but also Chief Entrepreneurial Officers, Chief Education Officers, Chief Economic Officers, Chief Experience Officers, and Chief Exploration Officers. In other words, our customers are urban leaders, and we honor leadership where it happens, regardless of rank or sector.
Want Great Leaders? Start with Connecting Them to Each Other and to Great Ideas in a Great Network
Our theory of change is that at a time when more than half of the world lives in urban areas, strong, successful American cities are more essential than ever to a strong America. And at a time when our federal and state governments too often are dysfunctional, cities are the best scale at which to organize to tackle critical issues. Cities are big enough to make a difference but small enough to make things happen quickly and effectively.
Cities must be connected and engaged – the connective tissue that links and leverages the human, social, and physical capital of a city is the key to its success. Cities must always be thinking ahead and learning from the best ideas and practices from all sectors, leaders at all levels, and cities, regions, states, and countries throughout the world. The world is coming at us a lightning speed, so this will require constant learning, change, and adaptation.
Our value proposition is that we are a platform that serves as a connected, cross-sector, cross-generational, collaborative infrastructure for making cities better and more successful places to live and work – places where you can build your business and love your life. We area a cross-sector, cross-generational learning network that facilitates online and face to face interaction through national, regional, and city convenings; research; and the collection and communication of smart ideas and practices for making cities successful. Our learning network is a delivery mechanism for cutting edge ideas, smart practices, and lessons learned.
Who We Are
Our Mission and Purpose
Our mission is to be a strong, deep, and broad global, cross-sector, cross-generational, inter-connected network that serves as a cutting edge online and face to face platform and collaborative infrastructure for making American cities more vibrant, sustainable, and economically competitive and successful, with a focus on investing in the distinctive assets of cities.
To be the premier online and face to face cross-sector, cross-generational learning network in the world for creating and sharing smart ideas to make American cities more successful.
- Cutting-Edge – We identify first-look trends and opportunities that represent the best opportunities for cities and their residents to succeed.
- Asset- Based -We take an asset-based approach to cities, because we believe that cities are the solution to a stronger America.
- Cross-Sector – We engage urban leaders across all sectors at all levels because we know that none of us is as smart as all of us
- Cross-Generational– we honor leadership at all levels, including both established and emerging leaders
- Inter- Connected -We connect cross-sector urban leaders to powerful ideas and to each other
- Multi- Dimensional– We recognize that there is no single recipe for city success and that each city must find its own unique combination of approaches for achieving success
- Research-Driven– We provide data-driven research with a return on investment approach that can be translated into action
- Action-Oriented – We mobilize urban activists to execute real change in cities, and we do not insist on elusive perfection to the neglect of the achievable good.
How We Organize our Work
FACING Challenges and Opportunities
We help cities and regions FACE (Frame, Act, Connect, & Engage) their opportunities and challenges:
- We Frame and measure work in a way that is easy-to-understand , remember , and use
- (City Vitals- Connections, Innovation, Talent, Your Distinctiveness)
- We Act by motivating, mobilizing, focusing, and accelerating action on memorable short-term goals that demonstrate measurable progress (City Dividends and Dividend Prizes)
- We Connect with the latest, up-to-date, cutting edge information from throughout the world about how to make cities more successful, and with the people creating and implementing those ideas (Our Learning Community/Partnership Network)
- We Engage by harnessing and connecting cross-sector, cross-generational talent within and between cities for the purpose of improving their city (Our City Clusters)
City Vitals is our signature research framework. We benchmark city/regional performance in the four areas most vital to CITY success: Connections, Innovation, Talent, andYour distinctiveness. We believe that given the complex, interconnected problems that cities and regions face, it is critical to first research, frame, and organize work that puts a focusing lens on the city and region, and helps to see and understand the critical levers for city and regional success. We believe that framing is critically important, because, as Wayne Dyer has noted, “if you change the way you look at things, the things you look at change.”
Our Action Agenda
We also believe that once the issues are framed and the levers of success are identified, it’s equally important to motivate, mobilize, focus, and accelerate action that can show demonstrable and measurable progress on the critical success levers. City Dividends is our signature action agenda. We focus our action agenda on City Dividends and Dividend Prize competitions, premised on our research and experience that measurable progress, or “moving the needle,” on targeted work reaps huge economic growth dividends for cities, and accelerates movement on important goals. City Dividends is based on what Harvard Professor Teresa Amabile calls the “progress principle”- the single most important motivator and catalyst of positive action is making progress and showing forward momentum in meaningful work.
How We Connect and Engage
Finally, we believe that it is important not only to frame and act but also to connect and engage. Cities must always be thinking ahead and learning from the best ideas and practices from all sectors, leaders at all levels, and cities, regions, states, and countries throughout the nation and the world. The world is coming at us at lightning speed, so this will require constant learning, change, and adaptation. As a 2012 McKinsey Global Institute report noted, “Be connected. Rather than seeing each other city as competition, building strong connections to other cities can become a collective strength…There are potentially large benefits from being able to tap into the experience of other cities.” The cities that will win in the new networked economy are those that make their boundaries porous to new ideas and talent and demonstrate the humility to understand that there is always something more to learn from someone else, somewhere else.
Introduction to Challenge.gov
Challenge.gov is an online challenge platform administered by the U.S. General Services Administration (GSA) in partnership with ChallengePost that empowers the U.S. Government and the public to bring the best ideas and top talent to bear on our nation’s most pressing challenges. This platform is the latest milestone in the Administration’s commitment to use prizes and challenges to promote innovation.
What is a Challenge?
A challenge is exactly what the name suggests: it is a challenge by one party (a “seeker”) to a third party or parties (a “solver”) to identify a solution to a particular problem or reward contestants for accomplishing a particular goal. Prizes (monetary or non–monetary) often accompany challenges and contests.
Challenges can range from fairly simple (idea suggestions, creation of logos, videos, digital games and mobile applications) to proofs of concept, designs, or finished products that solve the grand challenges of the 21st century.
How does Challenge.gov work?
On Challenge.gov, the government and the public work together to find submissions. Government agencies post challenges on this site and the public can post submissions to these challenges.
Once a challenge is created, other people can join the challenge to propose a submission, discuss the challenge, and show support. Incentives, which are payable only if a challenge is solved, encourage others to solve a problem and earn their rewards. Learn more about how this site works!
Challenges in Government: Quick Facts
- In his September 2009 Strategy for American Innovation, President Obama called on agencies to increase their ability to promote innovation by using tools such as prizes and challenges to solve tough problems.
- On March 2010, the federal Office of Management and Budget (OMB) issued a Memorandum on the use of challenges/contests and prizes to improve government and encourage innovation.
- The OMB Memo provides a policy and legal framework to guide agencies in using prizes to stimulate innovation to advance their core missions.
- The OMB memo also promised that the Administration would: “…make available a web-based platform for prizes and challenges within 120 days. This platform will provide a forum for agencies to post problems and invite communities of problem solvers to suggest, collaborate on, and deliver submissions.”
- OMB tasked GSA with selecting an online challenge platform. GSA issued a Request for Information (RFI) for a no cost government challenge platform. Eight organizations responded. GSA evaluated the offers and selected ChallengePost. ChallengePost has run over 100 total challenges including New York City’s Big Apps and Apps for Healthy Kids with USDA and First Lady Michelle Obama.
- This platform is available at no cost to all federal agencies to help them engage the public through challenges and competitions. On this site, government agencies are able to launch their own challenges/contests.
- Through this platform, the public can find all challenges/contests taking place across the Federal Government and participate in those challenges that are of interest to them by discussing the challenge, proposing submissions, and showing support for challenges.
In this century, metropolitan areas, rather than nation states, will shape the world’s social, cultural, technological and economic agendas. This process will lead to increased competition for human, intellectual and material resources but will also force cities to co-operate with and learn from one another.
The City Mayors Foundation, an international think tank dedicated to urban affairs, consists of professionals working together in Europe, North and South America, Asia and Africa to promote strong and prosperous cities as well as good local government. Established in 2003, City Mayors encourages city leaders from across the world to develop innovative and sustainable solutions to long-standing urban challenges such as governance, society, housing, transport, education and employment. City Mayors also debates ways to meet the latest environmental, technological, social and security challenges, which affect the well-being of citizens.
The City Mayors Foundation has no association with any city or organisation and is run on strictly non-commercial, non-profit lines. Sponsorships, advertising, subscriptions, donations or any other kind of revenue are NOT sought and will be rejected, if offered.
Cities and their people are essential drivers of all economies. The City Mayors Foundation works for a harmonious and fruitful relationship between cities and their economies. City Mayors also analyses the new challenges of urban governance, including migration pressures, community integration, disaster management and resilience against terrorism.
Successful cities require strong and resourceful leaders and well-resourced administrations, reflecting the communities they serve. City Mayors backs demands to give local governments, who cooperate with one another, increased power and authority as well as additional resources. The City Mayors Foundation strongly campaigns against any kind of corruption in local government.
City Mayors has instituted a Code of Ethics for city leaders who wish to perform their duties beyond all reproach.
Publishing & pro bono services
The City Mayors Foundation maintains the City Mayors website, organises the bi-annual World Mayor Project and provides pro bono consultancy services.
The Foundation advises on issues such as:
• Economic development
• Citizen empowerment
During the past 12 months, the City Mayors internet platform has increased its traffic to more than 4.5 million unique visitors. City Mayors, together with its World Mayor Project, has established itself as the leading independent and non-commercial internet publisher dealing with all aspects of urban affairs.
The City Mayors Foundation awards The World Mayor Prize every two years to a mayor who has made outstanding contributions to his and her community and has developed a vision for urban living and working that is relevant to towns and cities across the world. The World Mayor Project has its own dedicated website http://www.worldmayor.com.
Boston was first incorporated as a town in 1630, and later as a city in 1822. Although City Government played a major role in Boston’s development, the real spirit lies in the diverse and vibrant neighborhoods of the City. Today, the City is governed by the Mayor and the City Council with the assistance of various departments, agencies and commissions.
As the Legislative body of the City, the City Council serves as the link between the citizens of Boston and their municipal government. Through the filing of legislation, the enactment of orders, ordinances, and resolutions, the Council actively represents the diverse interests of Bostonians while ensuring the efficient and cost effective delivery of services. The Council fulfills its obligation as the appropriating authority by analyzing appropriations and loan orders.
The Office of the City Clerk provides day-to-day essential services to the general public and city agencies. The City Clerk also serves as the Clerk of the City Council presiding at each City Council meeting as the parliamentarian ensuring proper protocol is adhered to during the proceedings.
The list of City Departments can be viewed both alphabetically or by cabinet groupings.
Boards & Commissions
Boards and Commissions appointed by the Mayor.
The mission of the Office of Human Resources is to help City departments attract, motivate, retain, manage, and develop qualified and productive employees.
Elections & Voting
The Election Department conducts all municipal, state, and federal elections within the City of Boston. The Department ensures that elections are properly managed and conducted in accordance with City, state, and federal laws. The Department also handles the registration of voters, proper maintenance of voters’ status and manages the annual listing of Boston residents age 17 and over.
Since 2001, with the launch of our first interactive communication plan, CivicPlus has specialized in building city and county e-government communication system. We do more than design and program websites. We create multifaceted community-engagement tools for interactive communication between elected officials, government employees and citizens.
We understand that the communication needs of municipalities are always changing and growing. New needs will come up in any e-government communication system. We’ll handle those too as they develop.
Today’s world is changing quickly. CivicPlus is leading the way. We’re providing guidance to government employees to help create systems that respond to our new world of communication. A website is only part of this solution. Rather than only provide a website, we provide a complete system for community engagement.
+ Helping Communities Engage and Interact
Finding the right way to engage and interact with your community is key to building a strong, growing, competitive city or county. Allowing residents and community members to customize the way they receive information from you builds a stronger, better-informed public.
Community engagement means helping you look at your communications strategies from the citizen perspective. CivicPlus will help you organize information that is most important and create an online structure to help residents find what they need quickly.
+ Citizen-Focused Communications
From coast to coast, cities and counties are asking for help in moving from a static communications model to a dynamic, interactive one. The CivicPlus Community Engagement Model allows all community members to not only find the information they need, but also to be active contributors. The CivicPlus system also streamlines communication among government employees — from one desk to the next and one department to another.
Engaging Fellow Departments — CivicPlus encourages your staff to walk through the site with other departments to learn about how to most effectively use the site. After all, community engagement begins with effective internal communications, enabling your employees to become better ambassadors.
Engaging the Community — The CivicPlus Community Engagement Model allows all community members to not only find the information they need, but also to be active contributors. Just as important as briefing fellow employees about new tools and online capabilities, we encourage you to do the same for the public. As an option, CivicPlus is available to host these community forums, providing an opportunity for anyone to receive a tour of the site, learn how it works, and find the features that are most important to them. People will learn how to sign up for notifications and receive alerts to help keep their families safe.
“Everybody has a website, but that’s just not enough. [Our site now includes] a lot of integration with social media platforms, the news is up to date and easy to find, and we offer a mobile version of the site from any smart phone. This new system recognizes that people are now very mobile, and they want information quickly and wherever they are.”
– Gray Craig, Roanoke, VA. County Web Content Manager
CivicPlus Product Roadmap
Welcome to the Intersection of Value + Innovation.
+ Free Software Upgrades
We make nearly half a million dollars worth of software upgrades and maintenance available to our communities each year.
Rather than surprising you with additional charges down the road, CivicPlus provides an entire communications platform and continues to update the system tools for no additional charge. Our job is to move your entire community forward with the most advanced online, interactive functions — and then keep functionality at the highest level.
+ CivicPlus Innovation — What Will Next Year Bring?
Our advanced tools become yours, for free.
We invite you to compare the totality of what CivicPlus offers compared to every other e-government company. Our value shines over time as you receive complimentary updates to your system.
Signup to get the latest news on e-government tools and products. Or request more information about the products below.
+ You Ask. We Deliver.
We listen to our clients. If you have an idea for new feature, module or tool, please let us know. We want to create solutions for today … and tomorrow.
Connecting the world through virtual engagement & providing a space for the interactive exchange of ideas. Digital diplomacy by the U.S. Department of State.
Creating CONTACT for Virtual Conversations
Our mission is to help create connections between people and provide a virtual space for the interactive exchange of ideas.
CO.NX transcends global geographic and cultural boundaries through over 1,000 live, interactive online programs a year featuring subject experts, opinion-makers, community leaders, and U.S. officials.
Online programs in multiple languages provide a dynamic forum for open discussion and mutual understanding on many important topics. CO.NX facilitates conversations that might never take place otherwise.
Delivering CONTENT to Facilitate Conversations
CO.NX provides regional training in online program design, content, production, engagement strategies, and infrastructure for Embassy-produced live events.
CO.NX programs can be watched live or on-demand from anywhere in the world, during or after an event.
Facebook Live Events App
The CO.NX custom app can be added to any Facebook page and contains an embedded video player, enabling fans to view and participate in a live event directly from Facebook.
Fostering CONNECTIVITY to Support It All
CO.NX deploys connective technologies such as streaming video, multimedia webchats, video conferencing, and social networks to engage foreign audiences. They are accessible in low-bandwidth environments via multiple formats.
Multiple Program Formats
Customized program formats include text-only, audio-only, and video webchats; interactive webcasts; streaming video to Facebook and CMS; video conferencing.
Cities are under greater pressure than ever, struggling with budget cuts and outdated technology. Code for America believes that instead of cutting services or raising taxes, cities can leverage the power of the web to become more open and efficient. And we want to help them do it. Here’s how:
Showing What’s Possible
Through Code for America’s fellowship program, we recruit talented web developers, designers, and entrepreneurs into a year of public service and then invite forward-thinking cities to apply to work with them, hand-in-hand, to help them better leverage technology and engage the community. Through this process — and the apps they create, datasets they open, and events they host — both the fellows and the cities not only make a real difference in each city, but they also show what’s possible in any city.
Driving the Adoption of New Tools
While technological and market advances over the past few decades have enabled the private sector to run more efficiently, government has been left behind, saddled with outdated and inefficient software and vendors. That has to change. The Code for America Accelerator recruits “civic startups” and turbo-charges them with a national platform to raise awareness, a wealth of business training and advice, and a broad network of potential investors and civic leaders.
Mobilizing Citizen Engagement
Anyone can code for America, anywhere. And they are. Across the country civic technologists are coming together to remix and reuse apps, promote openness in city halls, and work together to solve local problems. The Brigade provides a national platform to help these groups come together, and for others, the tools and resources to start a local chapter in their community. This growing network of civic leaders is working to redefine the notion of citizenship at the local level.
Connecting Civic Change Agents
Local governments are changing. Forward-thinking public servants across the country are leveraging technology to innovate the way our cities work — and it’s accelerated by the exchange of ideas, solutions, best practices, and even software code between likeminded leaders. The Code for America Peer Network is a professional learning network for local government innovators who share the common goal of taking innovation in their city to the next level. Through the Peer Network, Code for America connects local governments around the country to facilitate peer learning, collaborative problem-solving, and the spread of innovation best practices between cities.
The Code for America program is not a typical software development contract. Through our fellowship, we recruit the top talent from the tech industry to give a year building civic software that will help cities cut costs, work smarter, and engage more with their citizens. Our program is structured to not only create immediate impact with our projects, but also catalyze long-term, sustainable change for both our cities and our fellows:
Innovative solution to a core problem facing your city.
- We will deliver a shareable web application custom developed to solve your problem.
- Our projects are true Web 2.0 applications, featuring streamlined user interfaces, user-centered design, and cutting-edge technology.
- Cost savings by partnering with Code for America: our participation fee is dramatically less than commercial vendors, at a higher quality.
Talented staff committed to your project and the principles of open gov.
- Our team has local government, tech company, start-up, and corporate experience that collectively adds to a diverse approach to management and execution.
Fellows with the skills to solve complex civic challenges with technology.
- CfA fellows are motivated by a desire to serve the public need. They are skilled UI designers, programmers, researchers, and project and product managers.
Training in agile development methodologies.
- CfA uses agile development methodologies which allow for fast and effective iterative design and testing.
- Your staff will receive hands-on training in this development methodology through knowledge transfer and practical application throughout the program.
Access to an extensive network of industry and thought leaders.
- In late summer or early fall of the preceding year, CfA arranges a City Brainstorm, bringing in contacts from our network such as Tim O’Reilly and Clay Shirky to help think through and further develop the opportunities inherent in the project proposed, and leverage their insights towards a successful development cycle.
- Throughout the program year, these leaders will continue to mentor the fellows and advise on the projects, ensuring cutting-edge and innovative products.
Collaboration with other cities.
- Each participating city has access to the development plans of the other four, and because the projects are all released under an open source license, each can use any application built or modified through the program.
- The program provides opportunities for the cities to set the technical direction of future CfA projects, share challenges and strategies, and set common priorities.
Across Deloitte Global Public Sector practices, our shared commitment is to improve public outcomes through a focus on people – students, patients, commuters, business owners, and many others – and the people dedicated to their service. We take the time to think, exploring the complex issues facing the public sector and developing relevant, timely, and sustainable solutions for our clients to use today for a better tomorrow. It’s this commitment to our clients, the communities in which we operate, and smarter business practices that ensures we too play our part in building a better society.
At Deloitte, we’re focused on our clients and on our clients’ clients. At Deloitte, we are Thinking people.
The weekly program format has been running for four years and will soon hit 1.4m downloads. We have featured brief news roundups as well as in-depth interviews with tech leaders, civic innovators and public sector practitioners from federal, State or Local government.
Gov 2.0 Radio has covered events from the US State of the Union to the first Gov 2.0 Camp and the International Space Apps Challenge. We have reported live from the launch of the World e-Government Organization in Seoul and the annual UN World Summit on the Information Society (WSIS) in Geneva through to weekend hackathons and local events such as CityCamp Raleigh.
Who have we talked with?
From Tim O’Reilly and Craig Newmark, to the CEOs of startups Yammer, UserVoice and SeeClickFix; from Lovisa Williams and Mark Drapeau in DC to John Tolva in Chicago, Nicholas Skytland in Houston, to Jay Nath in San Francisco and Chris Vein in… Seoul! Not to mention Alena Popova in Moscow. You can find these episodes through our Gov 2.0 Radio tags list.
We’ve talked about…
- Government 2.0
- Open Government
- Innovation in government
- The civic space
- Technology tools and strategies
Some of our more popular content has included
All Gov 2.0 Radio content is now searchable by the above categories, open and available for download FREE.
You can also find the Gov 2.0 Radio archives on iTunes, and subscribe there for free as well.
Subscribe to our email bulletin for advance news on episodes and new content. The bulletin includes news on:
- Upcoming episodes
- New types of content and new formats
- New ways your organisation can re-purpose and use Gov 2.0 Radio content
- And… to see if G2R is coming to a town near you!
GovDelivery allows public sector organizations to transform digital communication in order to have true mission impact. The governments that work with GovDelivery can connect and engage with the public in more expansive and more valuable ways than ever before.
GovDelivery 3 e’s circle
GovDelivery’s mission is to help you maximize your direct connections with the public by:
- Increasing your effectiveness by helping you reach more people
- Improving your efficiency by automating complex communications
- Enhancing your organization’s engagement with the public by driving mission value
Our core solution, GovDelivery Digital Communication Management (DCM), helps you develop and manage your email communications, leverage social media channels and reach citizens directly with SMS/text messaging.
Additional GovDelivery solutions help you:
- Manage inbound citizen requests, inquiries and questions
- Build and develop secure, collaborative communities with stakeholders
- Send hundreds and thousands of critical, personalized, transactional messages directly to citizens
For more on our solutions, visit our Products page.
GovDelivery is fortunate to have a worldwide base of public sector clients. Here’s just a sample of our more than 500 customers:
- U.S. Departments of Labor, State, Agriculture, Transportation, Health and Human Services, and Commerce and many others
- City of Dallas
- U.K. Parliament
- Norwich City Council (U.K.)
- Washington, D.C.
- California Department of Insurance
- Oregon Department of Human Services
- Maricopa County (AZ)
GovFresh, called the “TechCrunch for government,” features public servant innovators, civic entrepreneurs and the ideas and technology changing the way government works.
In 2011, GovFresh organized SFOpen 2011, the first major metropolitan open government mayoral forum, in San Francisco.
GovFresh helped start and organize CivicMeet, a monthly meetup that brings together public and private sector innovators working to create a more open, engaged civil society. The concept has been adopted in San Francisco, Vancouver, Sacramento and Palo Alto, Ca.
GovFresh worked with the founders of CityCamp to help to help make it anopen source brand and serve as web host for a number of participating cities. CityCamp has since been adopted in cities around the world.
GovFresh was founded by Luke Fretwell in May 2009.
GovLoop’s mission is simple: connect government to improve government. We aim to inspire public sector professionals to better service by acting as the knowledge network for government.
GovLoop serves more than 60,000 members by helping them to foster collaboration, learn from each other, solve problems and advance in their government careers. The GovLoop community has been widely recognized across the public sector — federal, state local, industry and academia — as a leading site for addressing public sector issues.
GovLoop is the largest government niche network of its kind and boasts an extremely engaged membership that create or comment on nearly 1,000 blog posts and discussion forums every month.
GovLoop works with top industry partners, including Google, HP, Microsoft and IBM to provide resources and tools, such as guides, infographics, online training and educational events, for public sector professionals. GovLoop also promotes public service success stories in popular news sources like the Washington Post, Huffington Post, Government Technology, and other industry publications.
Steve Ressler founded GovLoop in 2008 as a federal employee searching for answers to common government problems. His passion for improving public service as a third generation federal employee drove him to create what has become GovLoop.
Have media related questions or just need a quick GovLoop icon for your blog or website? You can get all that and more in ourMedia Kit.
Granicus, Inc. is a privately held corporation in San Francisco, California. Founded in 1999, the company has established a new vision for government and municipalities to provide public information through the Internet.
Granicus, Inc. provides comprehensive solutions for creating, managing and distributing live and on-demand streaming media content to support and enhance public meeting communications, internal training and public education programs for government. Further, our legislative management solutions improve the Clerk’s overall workflow by enhancing the way they record motions, votes, roll call, and speaker notes and votes.
As a streaming media solution provider, Granicus supplies governing agencies with the software, hardware, infrastructure and expertise to quickly integrate streaming media into their communications tool set. Granicus solutions help clients improve their internal and external communications resulting in improved external relationships and internal knowledge transfer, while lowering their total communications cost.
Through hundreds of discussions with our clients and potential clients we have developed the following guiding principles for the development of our streaming media solutions:
- Provide a complete end-to-end solution that exceeds client expectations.
- Utilize, instead of replace, a client’s current technology assets.
- Offer client and user interfaces that can be easily used by non-technical staff.
- Provide a reasonable total cost of ownership.
- Build software tools that scale and automate the legislative process.
HowTo.gov is a website to help government workers deliver a better customer experience to citizens. It’s about sharing new ideas, common challenges, lessons learned, and successes across government. HowTo.gov can help you work smarter, whether you’re on the “front lines” of government customer service; you manage a customer service channel; or you support customers through new media, open government, cloud computing, communications, innovation, or in some other way.
HowTo.gov provides the tools and ideas you need to effectively serve, engage, and support your customers, no matter how they choose to interact with you. We offer best practices, training, and guidance on:
- Strategic planning and coordinating customer service channels;
- Federal web requirements and policies;
- Cloud computing, apps, data and web infrastructure tools;
- Online citizen engagement through social media and open government;
- Web content management, usability, and design; and
- Contact center services.
Please contact us if you have an idea or suggestion to improve this site!
Who this Website is For
HowTo.gov is for anyone who manages or supports (directly or indirectly) a government customer service channel. This includes anyone who manages a government website or call center; communicates with the public via social media; manages or supports their agency’s IT operations; writes or edits content for web or print publication; or manages customer service operations in any program area.
While U.S. federal government employees are the primary audience, we welcome state, local, and international government employees to use the site and share your feedback, ideas, and suggestions. HowTo.gov is meant to be a resource for government communities of practice, helping agencies everywhere improve how they communicate and interact with their customers and use innovative tools and technologies to improve service.
Who Manages the Site
HowTo.gov is managed by GSA’s Office of Citizen Services and Innovative Technologiesand the Federal Web Managers Council, and is supported by other communities of practice. HowTo.gov Website Governance (PDF, 2.1 MB, 65 pages, March 2012) documents our policies and procedures for producing this site.
What We Do
The Office of Citizen Services and Innovative Technologies is the nation’s focal point for data, information, and services offered by the federal government to citizens. We play a leadership role in identifying and applying new technologies to effective government operations and excellence in customer service in the government, including the Federal Cloud Computing Initiative.
The Federal Web Managers Council aims to make U.S. government websites the most citizen-focused and visitor-friendly in the world. In addition to managing HowTo.gov, we oversee a large training program, and develop practical tools and guidance to help agencies manage their web efforts. We also serve as the steering committee for the Web Content Managers Forum, a group of nearly 3,000 government web managers from across the country who collaborate to improve the quality and usability of U.S. government websites.
See our key metrics for customer satisfaction scores, website analytics, and program highlights.
What You Can Do
This site is for you!
- Find guidance, training, and best practices to help you work smarter.
- Get involved with communities of practice—people doing similar work at other agencies.
- Learn strategies to improve management and coordination of your agency’s customer service efforts. For example, create content once and re-use it in many ways to ensure your customers always receive the same answer, no matter which channel they use to ask their question.
- Collaborate with others in your field to improve government-wide customer service efforts by submitting case studies, contributing content, sharing resources, or providing feedback to help us improve this website.
If you have questions, comments, or suggestions to improve this website, please contact us.
Contact the HowTo.gov Team
Email us at firstname.lastname@example.org. We’ll do our best to respond within two business days. If our response will take longer, we’ll let you know when you can expect it.
If you’re suggesting an external link for the site, please review our linking policy.
Follow us on Twitter @GovNewMedia.
Email DigitalGov University at DigitalGovU@gsa.gov.
View our video library on YouTube.
Federal Web Managers Council
This website, HowTo.gov, is managed by GSA’s Office of Citizen Services and Innovative Technologies and the Federal Web Managers Council.
Contact the Web Council Co–Chairs for questions about the Federal Web Managers Council:
Deputy Director, Center for Customer Service Excellence
Office of Citizen Services and Innovative Technologies
U.S. General Services Administration
Director of Web Communications
U.S. Environmental Protection Agency
Committed to fostering excellence and innovation in local government, the Knowledge Network is an online community for local government professionals built on the following ideals:
Breadth and depth of content in all facets of local government operations and management.
SOCIAL NETWORKING AND KNOWLEDGE EXCHANGE
Within an open environment, ability to network and exchange ideas with a worldwide community of experts in local government and topics related to local government.
A partnership of ICMA, the Alliance for Innovation and the School of Public Affairs at Arizona State University, the Knowledge Network is designed as a shared resource. Via open architecture, local governments, groups, organizations and affiliated associations are provided seamless access, interaction, and knowledge exchange. The Knowledge Network actively seeks new partners providing pathways to fresh, engaging content and new user audiences.
The free flowing exchange of concepts, ideas and best practices occurs without boundaries. City leaders in developing nations are able access the functionality of the Knowledge Network to seek answers to their unique challenges and spur resource sharing and knowledge exchange throughout their countries.
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