by Chris Edmonds | Jan 11, 2015 | on the job
Today more than ever, customers – taxpayers – expect more from their municipal, county, state, and federal government service providers. They expect accurate information and quality services delivered by staff members who enjoy serving their customers. Old...
by Chris Edmonds | Dec 11, 2014 | on the job
Culture change in government organizations has made headlines recently. The interim VA Chief, Robert McDonald, is committed to changing the culture there. “Trust has been compromised,” McDonald explained. Lots of organizations have cultures that don’t serve well. For...
by Chris Edmonds | Nov 8, 2014 | About the Public Sector
Do your organization’s systems, policies, and procedures inspire team members, help them perform well, and help them serve internal and external customers well? Or do those systems erode inspiration, consistent performance, and great service delivery?...
by Chris Edmonds | Sep 11, 2014 | on the job
What makes employees productive and engaged at work? A safe, inspiring work environment that consistently treats them with trust, respect, and dignity. The problem is that leaders typically put more time and energy into their team or department’s products and services...