by Chris Edmonds | Jan 7, 2016 | on the job
The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those offices, just like the experiences they have at fine...
by Chris Edmonds | Dec 11, 2015 | education/training
Do people – employees, peers, bosses, customers, everyone – feel valued when they interact with you? Do they feel listened to – and heard? Do they feel you make every effort to address their needs – or explain what you can do for them? In our “get it done,” fast-paced...
by Chris Edmonds | Nov 12, 2015 | on the job
Recently, I overheard two frontline supervisors talking about a meeting they attended a few days earlier. At that meeting, senior leaders of their division shared upcoming plans for layoffs to cut expenses. The senior leaders explained that they would announce the...
by Chris Edmonds | Oct 9, 2015 | on the job
Do leaders in your organization tolerate bad behavior from others leaders or individual contributors? Bad behavior may happen for thousands of reasons, in all kinds of organizations across the globe. Bad behavior may happen because people want power and control at...
by Chris Edmonds | Sep 5, 2015 | Career Advice
When I was growing up in Southern California, our family gathered around the black-and-white TV set on Sunday nights in Southern California to watch The Ed Sullivan Show. Sullivan hosted a variety program that exposed American audiences to dozens of stars, novelty...
by Chris Edmonds | Jul 10, 2015 | on the job
I recently had a discovery call with a new client. I asked my contacts, directors in a medium-sized service business, about the issues they were facing and what outcomes they’d love from the proposed culture initiative. We learned that changes in their market now...
by Chris Edmonds | Jun 13, 2015 | Career Advice
A friend recently accepted a senior leadership position in an established organization. She asked for my suggestions on how to “put her best foot forward” in her new job. Anytime you start a new role there is a learning curve. No matter if you’ve been in an agency or...
by Chris Edmonds | May 9, 2015 | on the job
Every leader, manager, and supervisor in or out of the government sector struggles to hold team members and teams accountable for performance or for values. One senior leader told me, “It’s so hard to hold people accountable when you’ve known them for years and years....
by Chris Edmonds | Apr 11, 2015 | Career Advice
It is amazing how often food recalls happen here in the US. In March 2015 the FDA issued sixteen recalls for everything from mislabeled to contaminated foodstuffs. According to the CDC, food-borne illnesses cause about 300,000 hospitalizations annually and 5,000...
by Chris Edmonds | Mar 10, 2015 | on the job
Does your organization have formalized performance standards in the form of KPI’s – key performance indicators? You may not call them KPI’s but it is likely that you have performance expectations defined in specific, measurable terms. Those standards might...