by Chris Edmonds | Apr 9, 2016 | on the job
Have you seen bullying behavior at work? Have you experienced bullying yourself? Bullying is extremely common. Stand by for some shocking statistics! I am a huge proponent of creating high performance AND values-aligned workplaces. In a safe, inspiring, productive...
by Chris Edmonds | Mar 12, 2016 | on the job
Want a great team culture, where leaders and staff exceed performance expectations while living your organization’s desired values? Put the right bosses in place. Then observe, coach, and praise their aligned efforts to make certain they continue to be the...
by Chris Edmonds | Feb 13, 2016 | on the job
If you see your job as managing processes and results, you’re doing half of the effective leader’s job. The other half? Managing people’s energy – and inspiring them bringing their heads (knowledge), hearts (authentic care), and hands (skills) to their work....
by Chris Edmonds | Jan 7, 2016 | on the job
The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those offices, just like the experiences they have at fine...
by Chris Edmonds | Dec 11, 2015 | education/training
Do people – employees, peers, bosses, customers, everyone – feel valued when they interact with you? Do they feel listened to – and heard? Do they feel you make every effort to address their needs – or explain what you can do for them? In our “get it done,” fast-paced...
by Chris Edmonds | Nov 12, 2015 | on the job
Recently, I overheard two frontline supervisors talking about a meeting they attended a few days earlier. At that meeting, senior leaders of their division shared upcoming plans for layoffs to cut expenses. The senior leaders explained that they would announce the...
by Chris Edmonds | Oct 9, 2015 | on the job
Do leaders in your organization tolerate bad behavior from others leaders or individual contributors? Bad behavior may happen for thousands of reasons, in all kinds of organizations across the globe. Bad behavior may happen because people want power and control at...
by Chris Edmonds | Sep 5, 2015 | Career Advice
When I was growing up in Southern California, our family gathered around the black-and-white TV set on Sunday nights in Southern California to watch The Ed Sullivan Show. Sullivan hosted a variety program that exposed American audiences to dozens of stars, novelty...
by Chris Edmonds | Jul 10, 2015 | on the job
I recently had a discovery call with a new client. I asked my contacts, directors in a medium-sized service business, about the issues they were facing and what outcomes they’d love from the proposed culture initiative. We learned that changes in their market now...
by Chris Edmonds | Jun 13, 2015 | Career Advice
A friend recently accepted a senior leadership position in an established organization. She asked for my suggestions on how to “put her best foot forward” in her new job. Anytime you start a new role there is a learning curve. No matter if you’ve been in an agency or...