Chris Edmonds

About Chris Edmonds

S. Chris Edmonds is the founder and CEO of the Purposeful Culture Group, which he launched after a 15-year career leading and managing teams. Since 1995, he has also served as a senior consultant with the Ken Blanchard Companies. Chris has delivered over 200 keynote speeches to audiences as large as 5,000, and guided his clients to consistently boost customer satisfaction and employee engagement by 40 percent and profits by 30 percent. He is the author or co-author of seven books, including “Leading At A Higher Level” with Ken Blanchard. His latest book, "The Culture Engine: A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace" (John Wiley & Sons, Sept. 2014) guides leaders to create workplace inspiration with an organizational constitution.

Website: http://drivingresultsthroughculture.com/

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Posts by Chris Edmonds:

Building Trust Through Behavioral Integrity

Building Trust Through Behavioral Integrity

Cornell University professor Dr. Tony Simons’ powerful article, “The High Cost of Lost Trust,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. They interviewed over 7,000 employees at nearly 80 properties and found that employee commitment drives customer service, but, most critically, a leader’s behavioral integrity drives that and more.

Effective Leaders Catch People Doing Things Right

Effective Leaders Catch People Doing Things Right

Over 30 years ago I had a conversation with a teenager that caught me completely off guard – and reminds me of a valuable principle to this day. While I have a very well-honed skill for catching people doing things wrong – if I want to be an effective leader, I need to catch people doing things right. I work on this every day, with clients, peers, and bosses – greatly because of the jumpstart this conversation gave me.

Without Consequences, Chaos is Inevitable

Without Consequences, Chaos is Inevitable

As a leader, your credibility is maintained, day by day, when you do what you say you will do. For example, if you announce that, from this point forward, every team member will be expected to demonstrate our team’s valued behaviors, you have set a standard. Educating team members about desired valued behaviors is important, but, without accountability, those valued behaviors are just one more set of expectations that your employees can ignore.

Compelling Captains Create Consistent Performance and Results

Compelling Captains Create Consistent Performance and Results

Every business needs a captain, a person that sets the stage for all actions and all relationships that take place within the work environment. If you, as a leader, do not set the stage by defining and aligning practices to clear performance standards and values expectations, people will be left to “figure it out on their own.” This leads to widely varying practices – not aligned, proven practices. That lack of clarity and alignment erodes consistent performance, service, and results.

Gauging Your Organization’s Cultural Health

Gauging Your Organization’s Cultural Health

If you have never experienced successful culture change personally, as a team member in general or as a leader, you may not be prepared or know how to proactively manage your team’s culture. The culture of your team (or department or division or plant or region or whole company) is the engine that drives your team’s success – or its lack of success.

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