Chris Edmonds

About Chris Edmonds

S. Chris Edmonds is the founder and CEO of the Purposeful Culture Group, which he launched after a 15-year career leading and managing teams. Since 1995, he has also served as a senior consultant with the Ken Blanchard Companies. Chris has delivered over 200 keynote speeches to audiences as large as 5,000, and guided his clients to consistently boost customer satisfaction and employee engagement by 40 percent and profits by 30 percent. He is the author or co-author of seven books, including “Leading At A Higher Level” with Ken Blanchard. His latest book, "The Culture Engine: A Framework for Driving Results, Inspiring Your Employees, and Transforming Your Workplace" (John Wiley & Sons, Sept. 2014) guides leaders to create workplace inspiration with an organizational constitution.

Website: http://drivingresultsthroughculture.com/

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Posts by Chris Edmonds:

Selfless Service, Strong Values, and Personal Connection

Selfless Service, Strong Values, and Personal Connection

There are several insights anyone can gain from an effective, genuine leader. As a genuine leader, you should be bold about your values and about the behaviors you must demonstrate to live your values. Share them. Ask your staff to help you live them. Connect to each of your team members. Learn and support their plans, hopes, and dreams. Let people know you care – and they will care right back. Demonstrate your skills in the workplace and help others build their skills. Be bold about the skills you DON’T have, yet, and ask for coaching from players who do have those skills. Commit time, talent, and treasure to personal and company philanthropy. Share what you have with those less fortunate, not just during the holidays, but all year long.

How to Address Resistance to Change

How to Address Resistance to Change

Often whenever a change is introduced, especially when there is a strong following involved, there is going to be resistance. A recent study revealed that the well-known target of 10,000 steps a day will boost our health is a complete fallacy. Science wasn’t the foundation for that daily target. Lead researcher and Harvard professor I-Min Lee noted, “It likely derives from the trade name of a pedometer sold in 1965 by Yamasa Clock and Instrument Company in Japan called Manpo-kei, which translates to ’10 000 steps meter’ in Japanese.”

How to Use Stories to Convey Values

How to Use Stories to Convey Values

Are the stories being told within your organization today the kind of stories that clarify your desired culture? Storytelling is one of the most effective and impactful methods for communicating the desired culture of your organization to its members. For centuries, tribes of all kinds have utilized storytelling to support their desired culture. In man’s early history, those stories were told around the campfire each evening, with tribe members going to sleep with a clear image of preferred tribe behaviors, values, and norms in their minds.

Building Trust Through Behavioral Integrity

Building Trust Through Behavioral Integrity

Cornell University professor Dr. Tony Simons’ powerful article, “The High Cost of Lost Trust,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. They interviewed over 7,000 employees at nearly 80 properties and found that employee commitment drives customer service, but, most critically, a leader’s behavioral integrity drives that and more.

Effective Leaders Catch People Doing Things Right

Effective Leaders Catch People Doing Things Right

Over 30 years ago I had a conversation with a teenager that caught me completely off guard – and reminds me of a valuable principle to this day. While I have a very well-honed skill for catching people doing things wrong – if I want to be an effective leader, I need to catch people doing things right. I work on this every day, with clients, peers, and bosses – greatly because of the jumpstart this conversation gave me.

Without Consequences, Chaos is Inevitable

Without Consequences, Chaos is Inevitable

As a leader, your credibility is maintained, day by day, when you do what you say you will do. For example, if you announce that, from this point forward, every team member will be expected to demonstrate our team’s valued behaviors, you have set a standard. Educating team members about desired valued behaviors is important, but, without accountability, those valued behaviors are just one more set of expectations that your employees can ignore.

Compelling Captains Create Consistent Performance and Results

Compelling Captains Create Consistent Performance and Results

Every business needs a captain, a person that sets the stage for all actions and all relationships that take place within the work environment. If you, as a leader, do not set the stage by defining and aligning practices to clear performance standards and values expectations, people will be left to “figure it out on their own.” This leads to widely varying practices – not aligned, proven practices. That lack of clarity and alignment erodes consistent performance, service, and results.

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