City and County of Denver Denver, Colorado, United States
Sep 21, 2019Full Time
About Our Job Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 64.5 million passengers in 2018 and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States. Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Transportation Customer Service Representative. Our group of Transportation Customer Service Representatives (Landside Service Agent II) are effectively the public face of the Transportation team. They work inside the main terminal at the Transportation information desk, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their work day. We provide appropriate DEN gear to our Transportation Customer Service Representative's as they primarily work outdoors in all weather conditions. Transportation Customer Service Representatives provide information to the traveling public and by working directly with the various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers, including our partners in curb management. As a team, we work to address compliance issues, and issue citations when necessary. Transportation Customer Service Representative's help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators. Additionally, as a Transportation Customer Service Representative you can expect to: Monitor contract compliance of commercial ground transportation operators and curb management contractor, ensuring contractual terms of service are fulfilled. Patrol airport areas and passenger arrival and departure areas to monitor performance of contractors. Assist passengers in securing ground transportation services. Inspect condition of facilities and construction areas. Ensure the safe and efficient movement of passengers and other airport users. Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas. Inform, educate and enforce airport rules and regulations About You Our Ideal Candidate will have: At least one year of experience in regulated environment or Aviation Setting Basic computer, Writing and documentation skills Exceptional customer service and flexibility. Knowledge of the ground transportation and parking industry We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three years' experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. Licensure/Certification: By position, requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. About Everything Else Job Profile CN1942 Landside Service Agent II To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Position Salary Range $20.20 - $29.49 Starting Pay Based on Education & Experience Agency Denver International Airport Assessment Requirement Customer Service Agent: Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.