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Description: Type of Appointment: Temporary or Temporary, Hourly, Intermittent (THI) Community Service Specialist I CSU Classification Salary Range: $3,338 - $4,816 Community Service Specialist II CSU Classification Salary Range: $3,441 - $5,402 ABOUT THE POSITION(S) The purpose of this pool is to produce a pool of qualified applicants to fill TE or THI positions that may become available in the University Police Department. Community Service Specialist I The Community Service Specialist patrols campus on foot, bike, or vehicle to protect campus community and visitors from hazards such as fire, theft, vandalism, trespassing and other crimes; assists in the enforcement of campus rules and regulations; and reports hazardous conditions; opens, closes, secures and monitors campus facilities; identifies and notifies UPD of suspicious activities; and notifies police, fire or medical services when needed. The incumbent provides support and assistance to the UPD which may include: providing back-up support for dispatch, records, and evidence bureau; assists with training and public speaking on crime prevention techniques and drug awareness; monitors lighting, telephones, alarms and other safety equipment throughout the campus to ensure they are functioning properly; participates in emergency response as needed; and takes incident/accident reports and responds to these situations as needed. The incumbent enforces parking rules and regulations through issuing and selling parking permits, patrolling parking lots and issues citations for parking and other standing violations, as appropriate; appears in court for parking-related citations; and directs vehicle and pedestrian traffic during peak hours, special events, emergencies, and as needed. The incumbent assists in the physical logistics for campus special events and emergencies and staff the visitor kiosk. The incumbent provides general information and assistance to the public; provides escort and citizen assistance; and perform other duties as assigned. Community Service Specialist II The Community Service Specialist performs independently under general supervision, provides lead work direction and coordinates workflow and daily operations of Community Service Specialists I (CSS I) and Parking Officers I (PO I); coordinates pre-approved work assignments; monitors work performance and field observations to develop recommendations for procedural changes; prepares recommendations to HEERA Manager for work schedules, including overtime; provides instruction and ongoing training for subordinates; provides guidance to other staff when processing specialized assignments, such as pay station repairs, money collections, and collaborating with the cashier's office; assists the Lieutenant with investigations and disputes related to Parking Officers actions, such as citation appeals; creates an initial draft of subordinates performance reviews for the HEERA manager's review and approval; drafts procedures for approval by Director and/or HEERA manager; responds to phone, e-mail, mail, and in-person inquiries from the campus community, visitors, and other off-campus guests regarding safety, parking and transportation concerns; maintains inventory of department's equipment and coordinates pre-approved orders of equipment when necessary; prepares facilities work order requests for approval pertaining to parking lot, structure maintanence, and other related campus structures as needed; coordinates vehicle inspections and approved vehicle maintenance; prepares requisitions for approval (i.e. requesting change from cashier's office, ordering of hangtags and signage, printing services, etc.); communicates in a timely manner with the PD/PTS/UHS Marketing Coordinator regarding changes in parking rules and regulations, special events information, safety broadcast, etc., to ensure that the department's webiste is always up to date, accurate and informative; collaborates with Marketing Coordinator on department flyers, graphics and parking permit designs. The incumbent patrols campus on foot, bike, or vehicle to protect campus community and visitors from hazards such as fire, theft, vandalism, trespassing and other crimes; assists in the enforcement of campus rules and regulations; reports hazardous conditions, opens, closes, secures and monitors campus facilities; identifies and notifies UPD of suspicious activities; notifies police, fire or medical services when needed; provides support and assistance to the UPD which may include: back-up support for dispatch, records, and evidence bureau. The incumbent assists with training and public speaking on crime prevention techniques and drug awareness; monitors lighting, telephones, alarms and other safety equipment throughout the campus to ensure they are functioning properly, participates in emergency response as needed; takes incident/accident reports and responds to these situations as needed; appears in court for parking-related citations; directs vehicle and pedestrian traffic during peak hours, special events, emergencies, and as needed; assists in the physical logistics for campus special events and emergencies, staff the visitor kiosk, provides general information and assistance to the public, and provides escort and citizen assistance. QUALIFICATIONS: Community Service Specialist I High school diploma or equivalent AND three to six (3-6) months related experience. Possession of a valid California Driver¿s License; position requires use of a state vehicle to patrol campus grounds. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (POST) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential; working knowledge of or ability to learn applicable procedures and regulations related to campus security, public safety and parking; ability to detect and appropriately respond to potential hazardous or crime situations; ability to observe and recall details and incidents; ability to act and resolve parking, traffic and other problems; ability to write standard incident reports in a clear and concise manner; ability to interact with a wide range of individuals including the campus community, general public, and law enforcement personnel; ability to handle sensitive situations with tact, discretion and confidentiality; must demonstrate sound judgment in emergency and sensitive situations; strong written and oral communications skills and the ability to provide guidance and motivates others. Community Service Specialist II High school diploma or the equivalent and a minimum of one (1) year experience as a Community Service Specialist, Parking Officer I, or related field; valid California Driver's License; ability to provide lead direction to others as well as plan, schedule, and prioritize responsibilities and departmental projects; ability to independently make effective decisions and judgements in emergency situations; ability to analyze parking operational issues and recommend procedural changes; ability to establish and maintain cooperative working relationships with campus community and applicable public agencies; ability to effectively communicate, both verbally and in writing; ability to attend Peace Officers Standards and Training (POST) programs related to public safety support; knowledge of and ability to use the applicable public safety related equipment; working knowledge of or ability to learn applicable procedures and regulations related to campus security, public safety and parking; ability to detect and appropriately respond to potential hazardous or crime situations; ability to observe and recall details and incidents; ability to act and resolve parking, traffic and other problems; ability to write standard incident reports in a clear and concise manner; ability to interact with a wide range of individuals including the campus community, general public, and law enforcement personnel; ability to handle sensitive situations with tact, discretion and confidentiality; must demonstrate sound judgment in emergency and sensitive situations; strong written and oral communications skills and the ability to provide guidance and motivates others. PREFERRED EXPERIENCE: Minimum one (1) year of experience; time management, problem solving, conflict resolution, and community relations skills; self-motivated with ability to work well with diverse population and supports the mission and values of the department and university is desirable. COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position may be a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting a designated position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/. Child Abuse/Neglect Reporting Act (CANRA) The person holding this position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/. Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: March 22, 2024