Vital Records Program Specialist

Job Location: This position will be located at 930 Wildwood Drive, Jefferson City, MO 65109.

Why you’ll love this position:

Come join our team! We are seeking individuals who are committed to high-quality work and enjoy a challenging, fast-paced, and collaborative team environment. A successful program specialist should be able to review and process a high-volume workload and provide outstanding customer service, training, and audit-level review of documents and processes. This specific position offers a notable degree of trust and autonomy and will focus on fraud management and prevention to assist senior management in looking for and responding to instances of fraud relating to vital records processes, either reported by the public or discovered internally by documents submitted to the bureau.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• Conduct fraud management and prevention analysis efforts to assist senior management in detecting and responding to instances of fraud relating to vital records processes, either reported by the public or discovered internally by documents submitted to the bureau.
  
  
• Engage in quality assurance review of bureau operations, with an emphasis on technological operations and updates, and aid in skillful training of internal vital records staff and supervisors on required statutory and regulatory requirements, policies, and best practices and provide relevant insights and suggestions to senior bureau leadership.
  
  
• Aid in legal and fiscal note-related research and craft corresponding assessments and recommendations relating to state and national trends and applicable association recommendations, including possible vital records accreditation processes.
  
  
• Manage and complete archival requests and assist in the oversight of vital records retention schedules and general vital records processes, and conduct routine compliance audits relating to statutory violations, processing errors, and potential workflow improvements on a routine basis that need to be relayed to the State Registrar.
  
  

Minimum Qualifications:

• One (1) to three (3) years of experience processing technical, medical, legal, or other confidential data or reviewing official or legal documentation for compliance and/or validity; and possession of a bachelor's degree.
• You will operate in a fast-paced, confidential environment which requires a high focus, attention to detail, and the ability to multitask.
• You should excel in customer service skills with internal and external customers and be proficient with the Microsoft Office suite, including Microsoft Access, composing correspondence and reports, collecting data, and presenting information.
• You will be working in a multi-team member environment which requires emotional intelligence, experience in exercising autonomy, and the ability to use analytical thinking skills and requires a professional demeanor when interacting with customers and stakeholders.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Dylan R. Bryant, State Registrar & Chief, 573-526-1511.

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• State of Missouri

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