Business Analyst

Position Scope

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General Scope: Under general supervision, this position is responsible for collaborating with staff and stakeholders to analyze Community Services Department business applications and processes, identify opportunities to enhance efficiencies, and implement software solutions to improve service delivery.

Primary Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Monitors, maintains and updates department specific software applications to ensure systems meet business and performance needs in partnership with the Information Technology Department
• Maintains system workflows; processes, approves and/or completes data entry
• Analyzes, researches, evaluates, tests, and implements new functionality and system upgrades specific to the department
• Assesses business processes and workflows, identifying areas for automation and efficiency
• Assists in the deployment of new software solutions, including testing, training, and troubleshooting
• Analyzes system data to generate reports that support decision-making and operational efficiency
• Creates integration between and within systems to fully utilize software;developsaccurateandcompletetestplans,ensuresissuesareidentified,tracked,reportedon,andresolvedinatimelymanner,validatesthattheserviceis"fitforpurpose"andthattherequirementsarebeingmet
• Designs, maintains and distributes a variety of system reports
• Performs audits to ensure data integrity
• Completes surveys, questionnaires, and statistical reports for other agencies
• Assists in the development and implementation of goals, objectives, key performance indicators and other priorities of the Community Services Department
• Provides formal and informal training, prepares training materials, and conducts user training sessions to city staff on the use of various Community Services department software applications to ensure effective system utilization
• Leads and contributes to technology-related projects, ensuring timely and successful execution
• Calculates mathematical equations and performs statistical analysis
• Handles multiple projects simultaneously and uses good judgment in prioritizing work assignments
• Attends and/or conducts various meetings related to Community Services data and metrics
• Serves as liaison between Community Services and other departments for Community Services specific platforms
• Keeps informed with new and progressive industry standards and best practices
• Performs other duties as assigned

Minimum Qualifications & Position Requirements

Education and Experience:
Bachelor’s degree in Computer Science, Business Administration, Public Administration, or closely related field and three (3) years’ experience; OR an equivalent combination of education and experience. Candidates with experience and/or knowledge of recreation programming, library, and Tyler/Munis software will be given preference in the evaluation process.

Necessary Knowledge, Skills and Abilities:
Knowledge of:

• Business practices within a public sector environment.
• Methods used in researching, analyzing and synthesizing data.
• Project management principles and practices.
• Microsoft Office products and other relevant technologies.
• Principles of group dynamics and human behavior.

Ability to & Skill in:

• Keep current on new technology
• Effectively work in a team environment.
• Manage projects
• Listen, communicate and work effectively with a diverse group of people.
• Investigate complaints in a thorough and confidential manner.
• Effectively manage time, priorities, and work under pressure of deadlines.
• Write complete, accurate, and comprehensive reports and perform extensive research, make independent analysis, and report findings.
• Establish and maintain positive, effective working relationships with those contacted in the performance of work.

12-Month Goals:

• Meet with stakeholders and IT staff to establish strong working relationships.
• Analyze department needs and document system requirements.
• Prioritize and plan system enhancements with stakeholders.
• Identify process improvements and develop strategies to increase efficiency.
• Monitor changes and gather user feedback for improvements.

Additional Information

Special Requirements: Valid Arizona Driver’s License

Physical Demands / Work Environment: Work is typically performed in an office setting; may have the ability to work remote within policy; lift and carry weight up to 10 pounds; operate a variety of standard office equipment including a computer, telephone, calculator, copy, and fax machine requiring continuous and repetitive arm, hand, and eye movement; travel to/from meetings and various City locations.

Reports To: Administration and Project Manager or designee

Supervision Exercised: None

FLSA Status: Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

Employee Benefits & Wellness

The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.

For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness

City benefit plans are subject to change at any time.

Closing Date/Time: 3/12/2025 11:59 PM Mountain

• 

• City of Buckeye, AZ

• 623-349-6000

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