Program Assistant Quality Assurance - Fixed Term

Description

OVERVIEW
Ambulatory Care is a system of primary and specialty care medical clinics located across Ventura County. Currently, Ambulatory Care clinics provide care for over 40,000 individuals with hypertension and has been selected as one of three sites for the Comparing Hypertension Remote Monitoring Evaluation Redesign (CHARMED) trial. In this role, you will support functions pertinent to the CHARMED trial and various quality assurance initiatives within Ambulatory Care. Your work will be instrumental in advancing the Ventura County Health Care Agency's mission to set the standard in health care excellence, while also driving our Agency toward becoming a leader in blood pressure management.

IDEAL CANDIDATE
The ideal candidate will have a strong background in clinical research, research studies, project management, and quality assurance as it pertains to health care. They will have extensive experience collecting, synthesizing, and presenting data with a full understanding of in-depth statistical analysis. Additionally, they will demonstrate good judgement in selecting methods and techniques for obtaining solutions and will be highly collaborative and adaptable to change.

The current vacancy is a Fixed Term position with an expected expiration date of 6/23/27. A Fixed Term position is a position designated by the Director-Human Resources or Board of Supervisors to which persons may be appointed for fixed terms not to exceed three (3) years. Fixed Term employees are eligible for the same benefits and compensation as Regular employees.

WHAT WE OFFER
The County of Ventura offers an attractive compensation and benefits package. In addition to the annual salary an employee within these positions may also be eligible for the following:

• Bilingual Incentive - Incumbents may be eligible for bilingual incentive depending upon operational needs and certification of skill.
• Educational Incentive - Incumbents may also be eligible for an educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor’s degree, or 5% for completion of a graduate degree for educational attainments not specifically required by the position.
• Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan.
• Health Plans - Full-time employees are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
• Flexible Spending Accounts - Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses.
• Holidays - 12 paid days per year which includes a scheduled floating holiday.

PAYROLL TITLE: Program Assistant

AGENCY/DEPARTMENT: Health Care Agency - Ambulatory Care

Program Assistant is a Management/Confidential classification and is not eligible for overtime compensation. Incumbents in this classification are eligible for benefits at the MB4 level.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-Term), Intermittent, and Extra-Help vacancies for this or similar positions only. There is currently one (1) Fixed-Term vacancy.

TENTATIVE SCHEDULE
OPENING DATE: November 21, 2024
CLOSING DATE: Continuous (Previously Dec ember 6, 2024)

Examples Of Duties

Duties may include, but are not limited to the following:

• Coordinates submission of materials to funding/regulatory agencies;
• Monitors program for compliance with program rules, regulations, contract terms, and other criteria;
• Researches, collects, compiles, analyzes, and summarizes information and data;
• Presents data and recommends statistical approaches, trends, sources and uses;
• Develops systems to organize and manage research databases for data analysis and reporting;
• Applies performance improvement tools and techniques for quality improvement, promoting these activities through education and reporting;
• Creates dashboards and actionable reports to drive performance improvement initiatives;
• Coordinates quality improvement meetings, such as Ambulatory Care Performance Improvement Coordinating Council (AC PICC) and Ambulatory Care Quality Alliance (ACQA), as well as trainings with clinic staff and providers;
• Assists with policy development, maintenance, and training to support quality and patient safety;
• Collaborates with Quality Coordinators to ensure quality activities within the clinics align with organizational goals; and
• Performs other related duties as required.

Typical Qualifications

EDUCATION, TRAINING, and EXPERIENCE
Any combination of education, training and experience equivalent to:

• Possession of a Bachelor's degree or its equivalent in Data Science, Statistics, Business Administration, Health Care Administration, Public Health or a closely related field, AND
• One (1) year of recent, paid professional level experience in the health care industry performing data analysis or quality assurance work

NECESSARY SPECIAL REQUIREMENTS

• Must have experience collecting, analyzing, and presenting research data
• Must have intermediate proficiency with Microsoft Word and Excel
• Must have experience using Cerner or other Electronic Health Record systems
  

DESIRED

• Experience with improvement science methodologies such as Root Cause Analysis

Substitution: Additional related work experience may substitute for the educational requirement on a year-for-year basis.

KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of: the principles, practices and techniques of data research, quality management, and performance improvement; compliance and program auditing; Federal, State and local laws, rules, regulations, policies, processes, and mandates; and data compilation and reporting practices and techniques.

Skill in: Microsoft Word and Excel; electronic health records; complex data analysis; preparing and presenting clear, concise, and comprehensive administrative and technical reports; coordinating projects related to performance improvement; and planning and organizing work to meet changing priorities and deadlines.

Ability to: gather, interpret, and synopsize data from a variety of sources to draw conclusions and prepare reports; analyze situations accurately and exercise sound judgment and decision making to adopt effective courses of action; establish and maintain effective working relationships; communicate effectively, both orally and in writing.

Recruitment Process

FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

To apply on-line, please refer to our web site at www.ventura.org/jobs. A paper application can be obtained by calling (805) 654-5129. Our address is: County of Ventura, Human Resources Division, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE - Qualifying: All applicants are required to complete and submit the questionnaire for this exam at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

TRAINING & EXPERIENCE EVALUATION: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as "See Resume" or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.

ORAL EXAM - 100%: A job-related oral exam will be conducted to evaluate and compare participating applicants' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

If there are three (3) or fewer qualified applicants, an oral exam will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.

For further information about this recruitment, please contact Maritza David by e-mail at Maritza.David@ventura.org or by telephone at (805) 677-5162.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

MANAGEMENT

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: MB3, MB4, MS, MT, MCC, MU

Closing Date/Time: Continuous

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• County of Ventura

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