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Job Description
Associate Customer Service Representative (FCB Nexus)
Department of Revenue
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This entry-level position is responsible for identifying and notifying businesses who are non-filers and under-reporters. Duties also include resolving taxpayer inquiries. Department of Revenue offers many professional development opportunities and a generous benefits package.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
• Identify and notify businesses of their non-filing or under-reporting status.
• Resolve taxpayer inquiries via telephone, walk-ins, e-mails, and correspondence
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:- Possession of a high school diploma or proof of high school equivalency
- Experience in clerical or related work, with a strong familiarity and commitment to customer service.
- Experience with data entry
- Reliable and motivated
- Ability to work in a fast-paced environment and accurately handle a high volume of calls
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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