What You'll Be Doing

Are you passionate about helping families and ensuring children receive the support they deserve? Join our team as a Child Support Services Technician, where you'll play a vital role in assisting the public with child support services in a fast-paced and dynamic environment.

As a Child Support Services Technician, you will provide both one-on-one and group child support orientations, process applications, and respond to inquiries via our call center and in-person visits. Your work will directly impact families by ensuring they receive accurate information and guidance regarding child support services.

Key Responsibilities:

• Deliver clear and informative child support orientations to individuals and groups.
• Process applications and assist clients with inquiries both in-person and through the call center.
• Perform administrative and technical duties with professionalism, confidentiality, and attention to detail.
• Maintain and update case records using the Automated Collections Tracking System (ACTS) and the agency’s electronic document management system.
• Collaborate with internal and external partners to gather, relay, and explain information about child support services.
• Verify public services received by clients and assess/collect applicable fees.

After successfully demonstrating the ability to independently meet the deadline expectations of this role, the Child Support Technician can work remote up to two (2) days a week.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Two years of experience working in a Child Support Enforcement Office.
• Knowledgeable of NC Child Support processes and policies.
• Experience supporting multiple staff in an administrative and/or technical capacity.
• Ability to maintain composure while assisting a high volume of demanding clientele.
• Intermediate computer skills in Microsoft Office.
• Current Notary Public Certification/License.

How Will We Know You're 'The One'?

• Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message.
• Exceptional customer service skills. Ability to listen, react, and respond appropriately to others.
• Ability to patiently and professionally assist demanding or emotional clientele.
• Ability to deliver presentations suited to the needs of the audience.
• Ability to follow instructions through a standard work process.
• Initiative to perform routine tasks with attention to detail and thoroughness, including checking work for accuracy before completion of tasks.
• Ability to develop and maintain effective and collaborative working relationships with others to encourage and support communication and teamwork.
• Ability to provide customer-focused services in a fast-paced work environment.
• Ability to multi-task.

About This Position

Location: WCOB Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday - 8:30am - 5:15pm

Hiring Range: 22.84 - 27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 3/5/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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