Airport Operations Communications Specialist Senior (Airport Communications Division only)

City of Austin, TX
Austin, Texas United States  View Map
Posted: Dec 21, 2024
  • Full Time
  • Aviation or Harbor
  • Community Relations or PR and Marketing
  • Information Technology and Communication Services
  • Job Description

    Minimum Qualifications
    Education and/or Equivalent Experience:
    • Graduation from an accredited high school or equivalent, plus two (2) years of PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call-taking or dispatching experience, or operating a 2-way or multi-channel radio, plus one (1) year of experience working in airport communications or airport security or operations communications center.


    Licenses or Certifications:
    • Valid Texas Class C Driver License.
    • Must be able to pass a criminal background check and obtain and maintain Federally-mandated security clearances required to work at an airport.
    Notes to Applicants

    POSITION OVERVIEW

    This position provides leadership and monitors the performance of Airport Operations Communication Specialists who are responsible for all Aviation Department dispatch services, work order entries, security system management, CCTV management, escort management, and emergency response located at Austin-Bergstrom International Airport ( AUS ) Airport Communication Center ( AOC ). Duties include: answering emergency and non-emergency phone calls, determining nature of requests, submitting work orders and taking messages when necessary; initiating, entering, and updating the Emergency Notification System during emergency and non-emergency situations; providing customer service to the general public, Austin-Bergstrom
    International Airport and City of Austin employees, government agencies, and other tenants by providing information and coordinating assistance as required.

    ASSESSMENT

    A skills assessment will be required for this position.

    DRIVER’S REQUIREMENT

    This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA .

    This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

    APPLICATION INFORMATION


    • A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
    • Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
    • The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
    • Resumes will not be used to qualify for the position and will not be used to recommend salary.
    • Supplemental information or changes to your application will not be accepted after the job posting closes.
    • The responses to the supplemental questions inquiring about experience should be reflected on your application.


    VETERAN

    Veteran candidates will be required to provide a copy of their DD214 at the time of interview.


    ESSENTIAL PERSONNEL


    This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

    CRIMINAL HISTORY RECORDS CHECK

    The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

    GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES

    Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

    LANGUAGE

    Must have the ability to read, write, and fluently speak in English.

    SHIFT INCENTIVE

    Shift work includes shift differential incentive for evening and night shifts and weekends.


    OVERTIME


    Overtime may be required with or without notice.

    WORK HOURS

    Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

    DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
    Pay Range
    $26.61 - $31.87
    Hours
    Core Hours:
    Sunday - Saturday
    • 5:00 AM - 3:00 PM
    • 12:00 PM - 10:00 PM
    • 9:00 PM - 7:00 PM


    Rotating shirts and days off

    Hours may change depending on departmental needs.
    Work hours may include after-hours, holidays, and weekend work.
    Job Close Date 12/27/2024 Type of Posting Division Only Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin Bergstrom International Airport (AUS) Preferred Qualifications
    Preferred Experience:
    • Experience in Airport Operations Center in a medium or large hub airport
    • Technical knowledge of AUS security software and troubleshooting techniques
    • Experience balancing priorities in a fast-paced work communications environment without direction
    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    Provides leadership, training, coaching, and assistance to AOC Specialists as a subject matter expert in airport operations communications procedures and the use of related AOC software, systems, and equipment. Acts as shift supervisor in the absence of the shift supervisor and routinely records data concerning shift activities to track operational activities. Provide input on subordinates’ performance evaluations. Conducts training, provides direction and input to frontline staff, and assists in the resolution of difficult or complex calls. Participates in human resources matters when necessary and upon request. Serves as the AOC Computer Aided Dispatch ( CAD ) records retention representative. Maintains a strong relationship with public safety communications agencies. Ensures AOC staff maintain appropriate Texas Crime Information Center ( TCIC )/National Crime Information Center ( NCIC ) training and certifications. Acts as POC for Public Information Requests (PIRs) and provide responses within established deadlines. Monitors, reacts, and directs efforts and resources required to maintain, preserve, and enforce airport procedures and Federal regulatory requirements regarding the safety and security of the airport. Maintains awareness of all systems, alarms, and monitoring devices used in a centralized environment to ensure continuity and safety of operations for the airport, employees, and the traveling public. Coordinates inter-departmental operations during emergency situations, coordinates internal and multi-agency joint response, and lead various projects, etc. Analyzes information, prioritizes calls, and decides which agency should respond and which notifications are required. Provides positive customer service experience through use of professional, courteous, and tactful skills. Performs duties and responsibilities of the Airport Communication Specialist position when necessary.

    Responsibilities- Supervision and/or Leadership Exercised:

    May provide leadership, work assignments, evaluation, training, and guidance to others.
    Knowledge, Skills and Abilities
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Knowledge of airport operations.
    • Knowledge of Federal, State, and Local laws.
    • Knowledge of City practices, policies, and procedures.
    • Knowledge of safety practices and procedures.
    • Knowledge of policies, procedures, and strategies to promote effective Local, State, or national security operations for the protection of people, data, and property.
    • Knowledge of supervisory and managerial techniques and principles.
    • Skill in oral and written communications.
    • Skill in handling multiple tasks and prioritizing.
    • Skill in using computers and related security software.
    • Skill in planning and organizing.
    • Ability to quickly recognize and analyze irregular events.
    • Ability to work with frequent interruptions and changes in priority.
    • Ability to stay informed of airport operational and security issues.
    • Ability to establish and maintain good working relationships with other City employees and the public.
    • Ability to train others.


    Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
    Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).
    * The minimum requirements of this position are graduation from an accredited high school or equivalent, plus two (2) years of PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call-taking or dispatching experience, or operating a 2-way or multi-channel radio, plus one (1) year of experience working in airport communications or airport security or operations communications center. Do you meet this requirement?
    • Yes
    • No
    * Are you a current Aviation Communications Division Employee?
    • Yes
    • No
    * This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date?
    • Yes
    • No
    * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
    • Yes
    • No
    * Do you have experience working in an Airport Operations Center in a medium or large hub airport?
    • Yes
    • No
    * Do you have technical knowledge of AUS security software and troubleshooting techniques?
    • Yes
    • No
    * Do you have experience balancing priorities in a fast-paced work communications environment without direction?
    • Yes
    • No
    * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.
    • I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment


    Optional & Required Documents

    Required Documents Optional Documents
  • ABOUT THE COMPANY

    • City of Austin
    • City of Austin

    The City of Austin

    This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017. 

    Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability. 

    The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum. 

    Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes. 

    There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.

    City Government

    The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms. 

    The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin. 

    The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

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