What You'll Be Doing

The Food Assistance Program (previously referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health. This program helps eligible low-income households buy the food they need for a nutritionally adequate diet. We are currently recruiting for a Food and Nutrition Services - Eligibility Caseworker I to become part of the Wake County team! The Food and Nutrition Services - Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services (FNS/Foodstamps) for new applications or re-determinations (or reviews) of ongoing cases.

The FNS Eligibility Caseworker I interviews individuals either by phone or in person to obtain the necessary information to determine eligibility.

Essential Functions:

• Assess client's situation and provide appropriate information about economic benefits
• Referrals to community resources and other services
• Enter all required data into computer system in order to authorize benefits
• Requests the verification needed to determine eligibility according to program policy
• Evaluates the information provided and makes eligibility determination
• Must meet established performance standards regarding quantity and quality of work
• Responsible for providing back up to other case managers
• Work reports, provide accurate and timely documentation
• Utilize document management system for caseload management

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
• Experience assessing the financial capabilities and need for financial assistance Financial Counseling)
• Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
• Experience working with the homeless population Spanish language skills

How Will We Know You're 'The One'?

• You will demonstrate adaptability, accountability and integrity
• Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
• Strong attention to detail
• Ability to manage competing priorities
• You will understand the importance of quality customer service and will value the client experience
• Excellent communication skills (verbally and written)
• Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)

About This Position

Location: Human Services Center Swinburne Raleigh, NC 27610 USA

Employment Type: Regular

Work Schedule: Monday - Friday 8:15 am-5:00 pm

Hiring Range: 22.84-27.43 commensurate with experience

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/28/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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