Lessons Learned Program Manager

Summary

The Department of Natural Resources and Parks is seeking an energetic and motivated candidate to lead the continued growth and management of the Lessons Learned Program within the Wastewater Treatment Division (WTD). This pivotal role involves coaching and motivating staff, implementing business process improvements, and ensuring the effective dissemination of lessons learned throughout the organization. As we build upon the foundation laid during the program's implementation phase, the successful candidate will play a crucial role in fostering a culture of innovation, collaboration, and continuous improvement.

If you are a proactive, innovative, and results-driven professional with a passion for continuous improvement, we invite you to apply for this exciting opportunity to shape the future of our Lessons Learned program at King County's Wastewater Treatment Division. Join us in making a positive impact on the community and the environment.

About The Role:
The primary function of the Lessons Learned Program Manager is to drive the continuous improvement of the Division's operations by systematically capturing and sharing knowledge gained from various projects. The successful candidate will lead initiatives aimed at improving project outcomes and operational efficiencies. Key initiatives include:

• Developing and facilitating lessons learned workshops and training sessions to promote a culture of learning within the organization.
• Collaborating with project teams to identify and document lessons learned, ensuring that these insights are integrated into future projects.
• Analyzing data to identify trends and recommend actionable improvements.

This role significantly enhances the Division's operations, streamlining project processes and ultimately contributing to smoother project execution and improved outcomes for our team and the communities we serve.

About The Team:


Our regional wastewater treatment system has a big job to do. Not only does it operate around the clock to sustain a healthy environment, but this vital infrastructure also supports economic development that enables our region to thrive.

Joining our team as the Lessons Learned Program Manager offers a unique opportunity to influence the Division's culture and operational practices positively. You will work with diverse teams across the Division, implementing innovative solutions that directly improve project workflows and enhance staff effectiveness. This role is ideal for individuals passionate about fostering a learning environment and driving continuous improvement, ultimately leading to more efficient project delivery that benefits the public we serve

Commitment to Equity, Racial and Social Justice:
King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As Lessons Learned Program Manager (PPM IV), you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity .

Apply now for a rewarding career at the Wastewater Treatment Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits, and growth opportunities.

Job Duties
What You Will Be Doing:

• Coach and motivate staff to be confident and independent to develop innovative solutions.
• Facilitate knowledge sharing sessions, workshops, and training programs to disseminate lessons learned throughout the organization.
• Develop and implement business process improvements, provide guidance, and delegate action items to other staff identified through continuous improvement initiatives or as assigned.
• Develop program improvement recommendations and distribute, monitor, and report on status of action items for each program.
• Coordinate review/comment process for the Lessons Learned program and develop communications, implementation, and training plans for various WTD user groups.
• Develop performance metrics and manage a SharePoint database.
• Monitor and evaluate the effectiveness of the lessons learned program, making continuous improvements as necessary.
• Lead/facilitate lessons learned and continuous improvement workshops.
• Gather and analyze data.
• Write reports summarizing analysis, trends, or research.
• Stay informed about the industry best practices, regulations, and emerging technologies related to wastewater treatment to ensure the relevance and effectiveness of the Lessons Learned Program.

Experience, Qualifications, Knowledge, Skills

Qualifications You Must Bring:

• A Strong communicator both verbally and in writing. Able to communicate with audiences at all levels of the organization.
• Establish and maintain effective working relationships with a diverse group of individuals and present information in a tactful and diplomatic manner.
• Ability to manage multiple priorities with conflicting deadlines.
• Advanced ability to communicate effectively orally and in writing.
• Advanced knowledge of project management techniques and principles.
• Advanced ability to effectively train, coach and mentor others.
• Ability to work independently and as a team member.
• Knowledge of research methods.
• Basic quantitative, analytical, and problem-solving skills.
• Skills in gathering, manipulating, and using data.
• Skills in providing prompt and proactive data management support to end users.
• Proficiency in use of software that supports the delivery of work products, such as SharePoint, database software as well as Microsoft Office 365 products such as Word, Outlook, Teams, PowerPoint, Excel, Visio and similar.

Competencies You Bring:

• Action Oriented: Readily acts on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues.
• Communicates Effectively: Is effective in a variety of communication settings; one-on-one, small, and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
• Plans and Aligns: Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans.

Required Licenses:

• A Valid Washington State Driver's License or the ability to arrange transportation to visit project sites on short notice.

It Would Be Great if You Also Bring:

• Mentoring and educating others in WTD's capital delivery program.
• Facilitating large, information-gathering meetings with a diverse group of participants.
• Developing, managing, and maintaining SharePoint sites using MS Office 365 products.
• Proficiency with Microsoft PowerApps.
• Ability to document and enforce database policies, procedures, and standards.
• Communications skills centered around the development and implementation of continuous improvement activities.
• Continuous improvement certification such as Lean/Six Sigma.

Supplemental Information
Working Conditions:

• Work Location: 201 S Jackson St, Seattle, WA 98104
• Work Schedule: This full-time position is exempt, works a 40-hour work week. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is not overtime eligible. The work schedule will be determined based on business needs but will primarily be remote. The selected candidate will be required to go into various King County locations as business needs dictate.
• Union Representation: This position is represented by the Technical Employee's Association (TEA).

Application and Selection Process:
We welcome applications from all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all backgrounds to apply.

Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in a technical assessment and one or more panel interviews.

To apply, submit a:

• Complete Application
• Resume
• Optional Cover Letter

Note: Additional documents won't be considered during minimum qualification screening.

Anticipated Timeline for this recruitment: (Subject to change)
Panel Interviews- Week beginning December 16, 2024.

Who to Contact: For more information regarding this recruitment, please contact Delores Venters, HR Analyst at dventers@kingcounty.gov

Discover More About the Wastewater Treatment Division: Visit our website and check us out at Facebook, X (formerly Twitter), Instagram, YouTube and our WTD Blog.

Discover More About DNRP : Visit our website, explore an interactive map of our recent accomplishments and check us out at Facebook, X (formerly Twitter), LinkedIn, TikTok, Instagram, YouTube and Keeping King County Green News.

Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.


Closing Date/Time:

• 

• King County Wastewater Treatment Division

Show more