RequirementsMOS CODES: NONE Education and Experience : Bachelor's Degree or higher in Public or Business Administration or a closely related field, and five (5) years of increasingly responsible professional support experience in process improvement, or project development, including one (1) year of project management in organizational initiatives.
Licenses and Certificates : Valid Texas Class “C” Driver’s License or equivalent from another state by time of appointment.
General PurposeUnder general direction, develop, implement, manage, and lead strategic organizational initiatives for the City of El Paso.
Typical Duties- Innovation Strategy Development: Collaborate with the workforce and community members to develop and execute the organization's innovation program strategy, aligning it with strategic goals. Support the Innovation Team in day-to-day administrative tasks and project management to ensure smooth operations within the department.
- Customer Experience Design: Design and deliver customer experience workshops and events by facilitating at the forefront of the design process, ensuring that the key processes, services, and programming are intuitive and tailored to the needs and preferences of workforce groups and community participants. Collaborate with cross-functional teams, research, and apply human-centered design techniques to create meaningful and engaging customer experiences.
- Team Leadership: Manage and mentor cross-functional teams, including designers, process owners, interns, and analysts, providing guidance, support, and mentorship to ensure their professional growth and development. Provide strong leadership and foster a culture of creativity, experimentation, and collaboration. Supervise and mentor team members to drive excellence and achieve innovation targets. Collaborate with departments across the organization to identify opportunities for innovation, gather insights, and implement cohesive innovation initiatives that address challenges and seize opportunities. Coordinate multiple projects, set timelines, and ensure all tasks are completed within deadlines.
- Strategic Planning: Contribute to developing and implementing a strategic design roadmap, aligning design initiatives with the organization’s broader goals and objectives.
- Primary Research: Conduct in-depth research, including interviews, surveys, and usability testing, to gain a deep understanding of our target audience and their needs.
- Customer Journey Mapping: Develop journey maps to identify pain points and opportunities for enhancing customer experience across various touchpoints.
- Requirements Gathering: Collaborate with departmental service managers and other stakeholders to gather and prioritize design requirements, translating them into actionable design solutions.
- Iterative Design: Embrace an iterative design process, continuously refining and improving designs based on customer feedback and evolving project requirements.
- Customer-Centric Advocacy: Advocate for people-centered design principles within the organization and ensure that the customer’s perspective is always at the forefront of decision-making. Collaborate with internal and external stakeholders, including partners, customers, and industry experts, to gather insights, validate concepts, and foster a culture of innovation. Follow up with stakeholders to keep innovation projects on track and ensure completion.
- Ideation and Concept Development: Lead brainstorming sessions and workshops to generate innovative ideas. Transform promising ideas into actionable concepts, ensuring alignment with organizational objectives.
- Data, Analytics, Metrics, and Reporting: Define key performance indicators (KPIs) to measure the effectiveness of innovation initiatives. Provide regular reports on progress, outcomes, and learnings.
- Prototype and Pilot Projects: Oversee the development of prototypes, and pilot projects to test and validate innovative solutions before scaling. Take concepts and develop them rapidly through fast iterations.
- Resource Allocation: Assist in budget allocation for innovation projects, ensuring optimal use of resources and effective project management to achieve desired outcomes.
- Change Management: Play a pivotal role in driving change management efforts to ensure seamless adoption of innovative solutions throughout the organization.
- Supervise assigned personnel: Supervise directly and through subordinate supervisors. Schedule, assign, and check work. Appraise employee performance and review evaluations by subordinate supervisors. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Counsel, motivate, and maintain harmony. As appointing authority, interview applicants and hire, terminate, transfer, discipline, or other employee status changes.
General InformationFor complete job description click here.
Note: This is an Unclassified position.
Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department
prior to submitting them to the Human Resources Department.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Determined by agreement
Closing Date/Time: 10/1/2024 11:59 PM Mountain
