Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit
here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and
here to learn more about San José.
About the DepartmentAre you ready to join a team that is “Building Community Through Fun?” Are you ready to make a difference?The City of San José’s Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live. Our mission is to connect people through parks, recreation and neighborhood services for an active San José. ActivateSJ, PRNS’ latest strategic work plan, is committed to establishing healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, identity and public life.
The Department creates and activates thriving places where people live, work, play, and learn, which include 48 community centers, 10 regional parks, 203 neighborhood parks, Happy Hollow Park & Zoo, 290 playgrounds and almost 63 miles of trails, programs and services that touch the lives of individuals and families in our community. We take a fun approach to public service, and value the public’s trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning.
For more information, please visit
activatesj.org.
Position DutiesThe Community Services Aide classification is covered by the current Minimum Wage, $17.55 hourly. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation.
INTERVIEWS ARE TENTATIVELY SCHEDULED TO TAKE PLACE BETWEEN
WEDNES DAY , NOVEMBER 6 , 2024 AND THURSDAY , NOVEMBER 7 , 2024 .
The Department is accepting applications for Community Services Aides for our various HHPZ units . Happy Hollow Park & Zoo (HHPZ): is a 16 acre amusement park and Association of Zoo's & Aquariums (AZA) accredited zoo. HHPZ is open year-round catering to families with children. It operates seven amusement park rides, showcases various endangered species, and operates one of the oldest classical puppet theaters in California, as well as offering many other playgrounds and attractions emphasizing play and imagination in a natural conservation setting. HHPZ has the following positions available and all Community Services Aides at HHPZ may be required to perform other duties of a similar nature or leve l :
- ADMISSIONS & TURNSTILES : This position is responsible for providing guest support through ticket collection, membership verification at turnstiles, and providing park information regarding rides, attractions, and special events .
- ENTERTAINMENT : This position may include assisting with the fabrication of puppets, scenery and props; delivering improvisational performances; providing Happy Hollow mascot escorts around the park and offsite events; interacting with the Happy Hollow guests; and coordinating special events . Other responsibilities include performing routine maintenance tasks such as cleaning of entertainment production areas; performing daily safety checks in public areas; and working weekends, evenings, and holidays during all climatic conditions, as assigned . Position includes learning puppetry skills for puppet shows, mastering the art of being a mascot as well as embodying various face characters.
- PICNIC BASKET : Attendants provide courteous guest service, assist with taking and preparing food orders, operate general food equipment ( i.e. slicers, fryers, grills), process food and beverage sales, and perform various cleaning and sanitation duties within the kitchen, dining, stockrooms, serving, and preparation areas.
- RIDES & ATTRACTIONS : Ride Operators are the conductors of fun and safety and have the responsibility of making a families’ visit memorable. Ride Operators are responsible for cleanliness and safety operation of rides, including learning how their rides and attractions work by conducting daily ride and attraction inspections on top of normal ride operations. We are looking for staff members that enjoy being outdoors, working with guests of all ages and enjoy taking on new challenges. Ride Operators may be asked to assist with special events held at HHPZ.
Community Services Aides are an intricate part of parks operations, requiring the highest level of customer service , reliability, teamwork and interpersonal skills, and communication skills . This position is an entry-level classification that is part-time , un benefited with a limit of 19 hours per week or a maximum of 1,040 hours per calendar year. Schedules will vary throughout the year , and Community Services Aides will be placed in assignments based on their availability. There is no guarantee of hours or longevity and staff may be unassigned . Availability is needed during park operations on weekdays and weekends between the hours of 8 :00 AM - 6 :00 PM, holidays, and some evening hours may be required .
Minimum QualificationsEducation and Experience: No minimum education or experience required.
Special Qualification: MUST be at least fourteen (14) years of age. A Certificate of Age (CDE Form B1-1) to verify permissible employment is required, at the time of hire, for persons under 18 years of age.
Medical Verification: State law requires all employees working with youth to provide medical verification of negative tuberculosis test results within the last year.
Background Check: Candidates will be required to undergo a background check, including a criminal history records check, before being considered for a position.
Other Qualifications Competencies: The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.
Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Reliability: Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Jessica De Vera, PRNS Employee Services Analyst, at
jessica.devera@sanjoseca.gov.
Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Please note that applications are currently
not accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email
CityCareers@sanjoseca.gov and we will research the status of your application.
Part-time positions(less than 40 hours per week) are required to participate in the City’s PTC 457 Deferred Compensation Plan per Federal regulations. Employees are required to contribute 3.75% of gross earning and the City contributes a matching amount of 3.75%. The funds contributed by the City are 100% vested upon initial deferral and will be held in in a stability of principal investment. This plan is in lieu of social security and does not include any healthcare benefits or contributions.
Part-time employees may elect to contribute additional retirement savings through the City’s Voluntary 457 Deferred Compensation Plan. Additional Information on both plans can be found on the
City’s website.
Closing Date/Time: 10/9/2024 11:59 PM Pacific
