What You'll Be DoingWake County is Looking For You!!!
The Veteran Services Division is seeking a Customer Service Representative with Military experience to provide customer service to citizens of Wake County and our employees. Services may include responding to customer inquiries regarding specific services, requesting and processing customer information, taking payments, or providing information regarding regularly performed County activities. The Customer Service Representative role is similar to an Office Assistant except the customer service function typically represents the primary role and a significant portion of the duties.
Essential functions:
- Answers calls and responds to inquiries from customers, both internally and externally
- Responds to service requests, schedules appointments, provides general information or directs requests to the appropriate area
- Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations
- Responds to requests for general information regarding regularly performed County activities or refers to the appropriate area
- Completes routine office forms and records. Records intake information; enters customer data in system; records payments, cancels or updates accounts
- Maintains records of customer interactions or transactions recording details of inquiries
- Generates routine reports summarizing work activities
- Processes mail. Performs routine word processing and scanning
- Copies, compiles, sorts and files information
About Our TeamWake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, Veterans Services and Permanent Supportive Housing.
The Basics (Required Education and Experience) - High school diploma or GED
- Six months of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Military affiliation
- Strong customer service experience
- Must be able to multi-task and maintain professionalism under pressure
- Data entry experience
How Will We Know You're 'The One'? - Ability to use active listening skills to give full attention to what others are saying, taking time to understand the points being made and asking questions when appropriate
- Skill in communication and customer service to provide customers with accurate, consistent, and timely responses
- Ability to solve basic problems considering the full range of options to find solutions and makes decisions to resolve the situation
- Ability to exercise time management and organizational skills
- Knowledge of how to use basic functions of the Microsoft Office Suite
About This PositionLocation: Human Services Center Somerset Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Mon - Fri 8:30 am - 5:15 pm
Hiring Range: 23.34 - 28.03
Market Range: 21.78 - 28.03
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 10/2/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
