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Employment TypeFull Time
Job SummarySalary Range $21.75 to 24.08 an hourWe are looking for a passionate Billing and Support Specialist to join us on our exciting journey to deliver exceptional service and innovative solutions. Join us if you thrive in a fast paced, collaborative setting where your contributions matter. Unlock opportunities for professional development and advancement.
We are committed to learning and growth at the City of Olathe. In this role, employees have the opportunity to learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored.
For more details, review the full job details and requirements below.The Billing and Support Specialist I is responsible for interacting continuously with citizens and customers with a significant portion of their time focused on investigating and resolving billing inquiries. This role is the first level in a three level career progression of Billing Support Specialist I, II, and III.
Key Responsibilities - Listens and responds to customer requests, complaints, and complex billing issues; provides information on inquiries, including information regarding policies and procedures, though chat, email, phone or in person; ensures customers remain informed on their outstanding debts and deadlines; creates invoices and credit memos; updates customer files, and sends invoices and payment reminders to customers; handles confidential and sensitive information with discretion.
- Recognizes and recommends related process improvements with internal and external teams to gain efficiencies; writes, updates, and regularly reviews scripts and workflow process documentation; participates in testing software for issues and provides feedback and suggested improvements.
- Manges the status of accounts and balances and identifies inconsistencies; updates account receivable database with new accounts or missed payments; ensures the accuracy of utility services including usage and charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations; e nsures coordination with water companies regarding customer usage and accurately downloads usage readings into customer accounts for billing.
Qualifications Experience: Three or more years of experience in a customer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.
Education: A High School Diploma or equivalent is required. An associates degree or college level business coursework is preferred.
Licenses & Certifications: A valid driver’s license and favorable driving record are required.
Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.
