CAREER DESCRIPTIONManager for the Office of the Medical Director(Human Services Administrator)This position is scheduled to receive salary range increases on the following date:
Effective June 27, 2025 - 4.00% increase
OPEN TO THE PUBLICThis recruitment will establish an open eligible list that may be used to fill current and future Human Services Administrator positions with Social Services Agency. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
This recruitment will close on Wednesday, October 9, 2024, at 11:59 PM (PDT)THE COUNTY OF ORANGE The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services, and aviation.
THE SOCIAL SERVICES AGENCY Administering a number of human services programs, the Social Services Agency (SSA) is composed of four business divisions: Assistance Programs (AP); Children and Family Services (CFS); Family Self-Sufficiency & Adult Services (FSS-AS); and Administrative Services. SSA is responsible for planning, implementing, and operating many of the social services programs provided by the County of Orange.
THE OPPORTUNITYThis position will be responsible for conducting ongoing research, data gathering and analysis of business operational information in the development and application of comprehensive integrated health programs and services, including prevention efforts for current SSA clients and those at risk of requiring services. This position will report directly to the SSA Medical Director. Responsibilities will include:
- Providing technical/analytical expertise and operational support to the Medical Director in the Working to End Child Abuse and Neglect (WE CAN) Coalition which is composed of over 150 public/private programs with the goal of preventing, identifying, and treating maltreatment in Orange County
- Overseeing the coordination, compilation and legal review of the initiatives and external communications, education and training developed by the WE CAN Coalition
- Participating in multidisciplinary teams that include legal and judicial partners, medical providers and healthcare organizations, law enforcement, partner county agencies and community-based organizations in investigating and managing child abuse, neglect, and trauma cases
- Providing high level administrative support for relevant medical and quality improvement projects and coordinating with other local agencies and providers in response to legislative and process changes such as California Advancing and Innovating Medi-Cal (CalAIM)
- Participating in the development and implementation of goals, objectives, outcome metrics, policies, and priorities for assigned programs including providing administrative direction for the Medical Director Unit
- Analyzing, comprehending, and interpreting applicable state and federal laws to ensure compliance with mandates
- Acting as liaison to other County agencies/departments, including SSA business partners, when required
- Performing other duties and responsibilities as required
DESIRABLE QUALIFICATIONSThe ideal candidate will possess knowledge of legislation and regulations in relation to social services programs and experience with child and maltreatment in Orange County. The ideal candidate will also demonstrate the following competencies:
Technical Knowledge | Experience - Background in and knowledge of Social Services Programs, such as CalFresh, CalWORKs, Medi-Cal, In-Home Supportive Services, Adult Protective Services, Child Welfare Series, Adoption Assistance, Foster Care, etc., other State and Federal Social Services Programs or Administrative Services in support of Social Services programs, i.e. policy development, training, curriculum development and technology oversight, etc.
- Possessing expert knowledge of legislation and regulations in relation to social services programs and applying any relevant requirements to program development
- Understanding of the core principles and functions of social services programs
- Managing comprehensive program performance outcome data and budgets
- Demonstrating expertise in enhancing efficient and effective delivery of social services
Leadership | Judgment- Supporting a work environment that rewards high integrity and promotes relationships of trust and respect
- Motivating, coaching, and inspiring staff, individually and as teams, to achieve performance and productivity standards
- Supporting the establishment of a clear direction and vision that represents future-based critical thinking, analysis, and fair and consistent decision making which is aligned with the Agency's and County's values and vision
- Demonstrating perceptive awareness of subtle nuances and adjusting responses as needed to achieve desired outcomes
- Formulating solutions to difficult/complex issues while considering strategic ramifications of actions and recommendations
Planning and Organizing- Being a change agent champion and anticipating and/or quickly responding to program mandate and/or organizational changes through using effective project management skills
- Developing and implementing short and long-range program project goals and objectives
- Producing quality work within tight and challenging deadlines
- Ability to assess staffing requirements and manage workload within budgetary constraints
Communication | Partnership - Communicating verbally and in writing to accurately and appropriately convey information to varying audiences
- Responding to and handling community calls for information about services provided and implementing strategies that enhance the accessibility and integration of our services into our community collaboratively
- Presenting complex information verbally and in writing to provide recommendations for addressing operational and administrative support issues, performance standards, policy and procedural changes and/or financial analysis
- Demonstrating expertise in handling difficult conversations with all levels of staff
- Establishing and developing strategic collaborative relationships with County agencies/departments and public/private agencies that build cross-functional capabilities and support the delivery of integrated multi-disciplinary services
Problem Solving - Identifying customer needs and monitoring how well those needs are being met
- Anticipating and identifying potential program challenges and proactively generating alternative solutions
- Researching and implementing new opportunities to improve current program processes for better, effective, and efficient services rendered to all Orange County residents
Results Oriented- Planning, organizing, and implementing projects to meet established timelines
- Achieving measurable results and managing for achieving outcomes
- Balancing short and long-term goals
- Focusing on quality customer service
- Accomplishing goals set by the department
MINIMUM QUALIFICATIONSClick here for complete classification description for Human Services Administrator.
RECRUITMENT PROCESS Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Application Appraisal Panel (AAP) | Application Review (Weighted 100%) An Appraisal Panel of job knowledge experts will thoroughly screen and evaluate the application, supplemental questionnaire, and resumes for job knowledge, competencies, and related experience described above.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the assessment has been completed, Human Resource Services will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
ADDITIONAL INFORMATIONEmail is the primary form of notification during the recruitment process. Please ensure your correct email address is included in your application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
Frequently Asked Questions: Click here for additional Frequently Asked Questions
For specific information pertaining to this recruitment, please contact
Linda Crater at (714) 245-6123 or Linda.Crater@ssa.ocgov.com .
EEO INFORMATIONEEO INFORMATIONOrange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information . - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 10/9/2024 11:59 PM Pacific
