DESCRIPTIONThe Business Services Bureau in the Department of Financial Management has two (2) openings for a Customer Service Representative I - NC. Join the Business License Division and be an integral part of the team that assists and supports the local business community.
EXAMPLES OF DUTIESGrade Level I: Performs the entry-level and/or routine duties of the classification. The Customer Service Representative I level is distinguished from Customer Service Representative II level by the performance of less than the full range of duties of Customer Service Representative II level.
DUTIES - Answer customer questions at public counter, over phone, and dedicated BL email account regarding business licenses;
- Process business license applications;
- Process garage sale applications;
- Receive block sale applications and verify all requirements met;
- Sort mail and give to proper License Inspector;
- Assist with support for sidewalk vending program;
- Performs other related duties as assigned.
REQUIREMENTS TO FILE- One year of recent clerical experience;
- One year of customer service experience;
- Experience with Microsoft Word and Excel;
- Ability to exercise tact, judgment, and patience in assisting the public;
- Ability to handle stressful situations and assist difficult customers.
SELECTION PROCEDUREThis recruitment will close at 11:59 PM Pacific Time on Sunday, October 13, 2024. To be considered, please submit an online application, including a cover letter and resume in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.
Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. For questions regarding this recruitment, please contact Natalie Padilla at Natalie.Padilla@longbeach.gov.
The City of Long Beach is an
Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the
California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act.
The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If special accommodation is desired, or if you would like to request this information in an alternative format, please contact the Administration Bureau at (562) 570-6781.
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Closing Date/Time: 10/13/2024 11:59 PM Pacific
